CLOSED: JetSpin Casino Support and Complaints Thread

Welcome to JetSpin!

New online casino combines the best from the online gambling world. And it's not just about modern and convenient interface, bonuses and loyalty program.

The main advantage is the greatest number of the most modern games from leading developers: Evolution Gaming, Microgaming, NetEnt, Habanero, Yggdrasil, Endorphina and many others (in total, the site contains about 20 brands, moreover their number will grow). 

-awesome bonus program for new and registered users;

-carefully designed multi-level loyalty program with benefits for reaching new levels;

-easy-to-use interface, perfectly adaptable for any screen resolution and all portable devices. 

Edited by Moderator KingNemo: 11th February 2020 - JetSpin is CLOSED

Welcome to our forum JetSpin casino! Thanks for joining our forum.

Enjoy! 

Welcome to LCB forum JetSpin! Thank you for being available to assist our members! 

Welcome 

Welcome to the best casino forum! Thanks for being available to assist our members.

Welcome on board, JetSpin! We are happy you have joined LCB forum! 

Welcome to LCB forum JetSpin! 

Dear JetSpin representative Casino, I want to ask you to give your explanations on this occasion in your casino. Namely:
Player X made a deposit of $ 200 in the casino, having previously disabled all the bonuses. After 10 minutes of the game, doubling the deposit to 400 the player decided to withdraw the winnings, to which he was told that it was necessary to perform the wagering of the deposit * 3. And in connection with the fact that the player played in a live casino, it does not go into credit and it is necessary to play slots.
The player agreed with this statement and went to play at 0.60. Unscrewing the wager, again tried to withdraw money and received the following response:
Consideration of your payment is temporarily rejected, tk. we suspect you of using a game strategy for wagering w3 deposit.

The request is forwarded to the provider for consideration, as soon as we know the answer - we will inform you. In any case, your personal funds will be returned to you, but your account will be temporarily suspended. We hope that the solution of the issue will not take more than 24 hours.
After the publication at a major gambling forum (and perhaps for another reason, representatives of SOFTSWISS intervened) the following response came:
We checked your account, it's all right. The provider did not confirm your use of the game strategy, tk. You did not play for bonus funds. You can wager your own money on card games and roulette. However, if you played out the bonus for the deposit / frisinas in this way, then there would be a game strategy / calculation / planning.

We apologize for the inconvenience caused and will credit you with a no deposit bonus 20usd with a wager 45 after a successful cashout of funds already on the balance :) The payment will be made as soon as possible! Your account has been unlocked.

Regarding account blocking, this was a temporary measure at the time of the audit. The casino has every right to do this, especially since you have been notified. Also, we will never confiscate the players' personal funds in case of violation of the rules. All personal funds of players are returned back (if there is no gross fraudulent action with embezzlement of funds from cards of 3 persons).
Nothing against this casino I do not have, because I do not swear by his player, but I believe that every player must share similar facts with other players, then the world of gambling will become more just.

Hi what is happening with the casino? Few ago wasn't able to process withdrawals for days and now the slots are not working and it has been like that for days. No way to play the prize i won from winning the tournament so my spins are there and will expire without being able to play. I spent money to win them. What is going on?

Are the games visible in their homepage? If they are not, probably because the country you're from is no longer accepted.

No the slots just don't work at all. I asked support 2 days ago and they told me the games are not working and to try again tomorrow. Lol, and 2 days later they are still not working.

I had a similar issue with Oshi about a year ago, they gave me free spins on games that didn't work, I had to ask live chat to switch between games, what a hassle. None of their games work? That is odd, probably they didn't pay the rent hehehe

Same problem, the games only work in fun mode.

every day the customer support tells me that tomorrow the problem will be solved..

Couldn't pay the cash outs for days, now slots don't work. I think it's obvious where this is going. At first it was a good casino but things went south quick. Just adding a 10x max cashout term to their bonuses just killed it as i heard lots of people online not going there anymore because of that. Just sad i have something in there lol.

I really don't know where this will go, bad things happen but seems they're not in controle here, that's a bad sign. They should put their website on hold till this issue is resolved.

Lol they are still taking deposits even if slots haven't worked for days. So i don't know. People depositing btc are definitly getting screwed hard here as they can't claim refund as you could with a credit card.

They really should put their website on hold, you shouldn't accept deposits if the games are not avaliable.

Thanks for letting us know guys. We're definitely going to get in touch with the casino and check what's going on with the games. 

Hmm.. and here I sent them an email to close my account after not recieving the friday reload match/spins last week, going to support and being told "yeah.. the system isn't working right now, we can't credit matches or spins"

so I asked them to follow up be email, nothing.

Sent an email seeking some sort of compensation. no reply for a week.

That's all it took for me. I couldn't even imagine if my money was stuck in the place unable to be played or pullled.. it certainly wouldn't be a polite email that's for sure.

For several days the same answer: we have technical works at the moment, come back later.

Thanks for the update guys. We are still trying to get in touch with the casino and get the answer about the technical issues they are having. 

That situation is very frustrating as i have free spins reward for depositing and i am seeing them about to expire and im angry because the only reason for me depositing there at all are those spins. Support seem like they don't care and wish they were somewhere else. Ha the risks of online gambling.

We understand your frustration. Hope they're going to sort this issue soon. 

In my opinion, block the games and leave the Deposit option open, is just not serious.

Support:

Sorry for such inconveniences but we had a technical works and in a few days it will work - i swear.
We cant do anything now ( withdrawals, approve documents, add bonuses) :(
But technical managers told that it will work soon

They can do one thing right now... that is shut down their website till the issue is solved. I understand they are losing money every minute by doing so but what they are doing right now is unacceptable, they will lose customers and getting bad rep as well.

Thanks for the feedback, Ondrus. We are still trying to reach them to get more info about the tech issues they are facing at the moment. 

The casino rep has just confirmed they are facing technical issues and it will be sorted in a couple of hours. We are waiting for him to address you directly here on the forum. Please keep an eye on this topic. 

Hi guys,

The casino rep informed us that the technical issues have been sorted out. We are waiting for him to address you directly here on the forum and confirms it once again. Please let us know if you are still facing the same problems with playing games.

Thank you Melissa

For the moment, everything is going well and the customer support has credited me the bonus free spins that I could not play them while the site was in maintenance.

Awesome. Great. Glad it has been sorted. Good luck. 

The free spins are given on 12 Zodiacs. However, these free spins do not work for any cryptocurrency, for any player. The casino claims this is a problem with my computer or PC but I have 0 problems playing this slot at other casinos. There is a technical error in how the spins were credited in which the coin size was set to 0. I've had an affiliate flat out tell me that you must go to live support to get the spins changed to another game because this is a reoccurring issue. For some reason, they have failed to change the game for the free spins offer. As a result, I went to live support in order to get a different set of free spins but was met with "technical error" which meant they couldn't see my player account or exchange my free spins. I asked live support when the "technical error" began and she didn't have accurate information on that. There was no information or anything on the website to demonstrate that there was a technical issue present before depositing.

Please private message me your casino username  We'll get in touch with them and see what seems to be the issue. 

Thanks for sending the username. The casino rep has been notified. Hope we'll get the answers soon. 

I made a withdrawal request but my cashout was canceled. support asked me to upload selfie photo with ID in my hands JETSPIN and todays date. I have downloaded the document several times and each time I receive a message informing me that my document (Selfie.jpg) was not approved: the first time because Bad quality Do not see the data and the second time because Bad quality of photo card.

The Selfie document is easy to verify, at other casinos I have verified my identity with Selfie and never had a problem.

I play at Jetspin casino for a long time, I made several deposits and withdrawals and never had a problem. but this time the casino is looking for an excuse for my withdrawal is not validated.

Hello maiwen63,

Please send me your casino username in PM inbox and we'll contact them regarding your issue.

Casino username send, thank you

Thank you for providing me with your casino username maiwen63. We've sent them an email regarding your withdrawal.

thanks to your intervention, the problem is solved. received my money on my Neteller account.
Thank you very much Sydney

Hi maiwen63,

We're glad to hear that. Thanks for letting us know.

Hello can i ask if you maybe can help me to cash out from jet spin casino. The casino closed and i have a pending withdrawal of 2.000,00 USD. They tell me to wait and on 15.10.one representative of the casino tell me that my wining will be transfer to my bank, and ask me to send my ID, IBAN, swift and a bill to prof my address. When i ask when i will get my money they told me that the payment is just processed and to ask to my bank. I didn't receive nothing, they didn't pay me and if you can please help me, if you can. Just tell me what i can do to have my money?

Hi tanja1402, 

please private message me your casino username so that we can ask the Casino Rep to look into your account. 

@tanja1402 - Thank you for sending your account info. The Casino Rep has been notified. 

Keep an eye on this thread for the updates.

Hi, do you have some news from jet spin casino? 

Good luck they gonn agive you a problen with your payout but you have to keep telling them. /they want you to give up so they can keep their money so you need to complain and if they dont cooperate you should get in tact with their licensor. lcb can help you with that. I had a payout that took a while and I contacted lcb and they helped me out but only if the casino cooperates.

Good luck they gonn agive you a problen with your payout but you have to keep telling them. /they want you to give up so they can keep their money so you need to complain and if they dont cooperate you should get in tact with their licensor. lcb can help you with that. I had a payout that took a while and I contacted lcb and they helped me out but only if the casino cooperates.

people gonna get screwed if they deposit with bitcoin because are bitcoin transactions are final. if u contact the merchant u can get a refund but the casinos is a scam so you will never get your money back. you will run out of oxygen before you get yoyur money back. luckily i lost a small amount so i didnt kill myserlf. casinos are just as bad as criminals.

Why the casino send message to people to send documents for a bank withdrawal if they dint't want to pay players.

The owner of Jet Spin is Direx N.V., and the company also operates over 20 sister casinos.

Bitstarz, Red PingWin, Konung casino, King Billy and others.

I will copy a post about one of them to explaine what i want to say....... 

If you are wondering if BitStarz is trustworthy, it has already won some notable awards and was even proclaimed casino of the year of 2017 by a respected review site. In 2019, the casino won a Player’s Choice prize. In 2018, it paid out some huge prizes of over $200,000, $150,000, $80,000, $300,000, and more to some lucky winners. Also, BitStarz has an outstanding media presence. Most of their activities are well documented online.

If a owner is the same why i didn't have my money??????? 

That is a such representative brand, and Bitstarz is one of the best casino of the planet, i think that is very strange because one the other side the same owner did't pay his players????? 

Alex i will put your name here because you are a person that send me a mail about my payment. 

That payment must be processes in maximum two day that i generously give to you. 

Please be gentile and pay my win. 

I understand all and i will never stop.The only way to stop me is pay me. 

I honestly pay the casino and now i want the same from you. 

Best regards, because i know that someone of these honest people will read my post

As far as i know, unless i missed something is that direx doesn't "own" the casinos they own SOFTSWISS provider (i think) and they sell casinos models to people wanting to open one and then operate the casinos for a fee. So they own a provider and sell pre-made casinos they will also operate in exchange for fees. So you ahve the basic casino for tens of thousands to the one with all options for i don't know how much then pay fee to operate. Well like if you wanted to open a mcdo but in casino world instead. So each casino have different owners except some groups that have more than one casino under direx nv. It was debated for a while why direx says they "own" the casino on bottom of each casinos but basically it's what i explained. So bitstarz business as nothing to do with other casinos not related to them.

Hi tanja1402, 

No, we haven't received any response from the casino so far.  We'll send them an email reminder. 

Keep you posted.