iWild Casino, Snatch Casino Support and Complaints Thread

Still dont have my money back, after a ton of mails and a lot of talks with the support i start thinking this is a scam they made to me, 400 bucks lost for a scam i cant belive it

Dear Patricio Miguel Martín Méndez,

We've sent another reminder to the casino rep. If they respond at any time, we will let you know.

ok ty so much, really

Dear Patricio Miguel Martín Méndez,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will reopen the complaint.

Thanks for your understanding.

are you kidding?

Dear Patricio Miguel Martín Méndez,

We are doing our best to assist our members, but unfortunately, sometimes casinos do not respond, and there's not much we can do in those cases.

We have reached out and sent another reminder through their support and here's what they say:

We received your email. As soon as our managers review and process your request, they will immediately inform you.

Hopefully, this time we will get a response. Thank you for your patience.

Dear Patricio Miguel Martín Méndez,

Unfortunately, there was no response from the casino despite our numerous attempts to find out more about your case. We will wait a few more days, but if we do not hear back, we will unfortunately have to close the complaint due to the casino's unresponsiveness.

Thank you for understanding.

Dear Patricio Miguel Martín Méndez,

I want to extend my sincerest apologies for the delay in responding to your inquiry. Your concerns are important to us, and I am here to ensure that you receive the assistance you need. To proceed further and provide you with the best possible support, could you kindly share the email address linked to your gaming account via a private message? This will allow me to access your account details and address your query more effectively. Thank you for your understanding and cooperation.

Snatch Casino Representative

I have been playing in IWILD for some years and yes - they do have this rule about max withdrawal. I found out myself at the moment of withdrawal as well. In some casinos you are allowed to play ad win more than max amount set interms after wagering. But here no - all you can do with outstanding amount is play them to collect coins and exchange them in store. 

Hello Minmu01,

Could you please provide us with more information? Your deposit didn’t appear in your account, or what exactly is the issue here?

Thank you for your cooperation.

Deposit to account according to the amount that the casino sets the size
50 €/100 € I deposited more than 50 € but it's not a problem for me, it's missing only 3-4 € I tried to send the receipt, it shows only 50 € For that reason I will not deposit a second time. Currently I am looking for options on the casino. Recommended.

Thank you for your clarification, Minmu01. Should you need any assistance, we're here.