Queen Vegas Support and Complaints Thread

Good Day All

My name is Liz Holland  

I’m the new Affiliate Marketing Manager at  Queen Vegas Casino.

Queen Vegas is fully licenced with the Malta Gaming Authority, UK Gambling Commission, Danish Gambling Authority, Schleswig - Holstein Ministry of Home Affairs and Federal Affairs.

Software Providers include the likes of Microgaming, Netent, Nyx, Evolution, Aristocrat, Bally Wulf, Amaya, GVG, Merkur, WMS, Barcrest and more.

I would like to introduce us to this reputable forum, and hopefully move into a successful and fuitful 2017 with you all.

Making conversion easy

1.       Top Games from the world’s leading providers

2.       Flexibility to create exclusive bonuses to suit your requirements

3.       Tailor made commission structures awarded with ease

4.       No negative carry over

5.       Super-fast cash outs

6.       Fully licensed and over 20 languages to support all markets

7.       Professional and dedicated team to attend to your every need

Thank you for the opportunity to join the LCB family, and i look forward to rolling out the new year with you all :)

Best Regards

Liz 

welcome to LCB family..

looking forward to get exclusive fantastic offers from both casinos

Thank you so much, thrilled to be here 

 Hi Liz,

Welcome on board. We're happy to have you here with us. 

Thank you so much Melissa i look forward to getting to know you all :)

Welcome to the best casino forum! Thanks for being here to assist our members:)

Thank you so much for the warm welcome everyone, i am already enjoying my new experience with LCB 

I am at your disposal, and look very forward to chatting with you all 

Best 

Liz

Hello Liz and welcome to LCB 

I'm sure our members will be more than happy to have you assisting them and hope you enjoy being here with us.

Thank you very much Sylvanas, glad to be of assistance as well, and thrilled to meet you :)

It's nice to have you here Liz ,thank you for being available to our members. 

Welcome on board Liz!

Hi,

I recently deposited at Queen Vegas and played for a couple of days before I was frozen out. I have since uploaded all the documents required and received receipts from you but my account is still unable to play real money or withdraw. I got a bonus with my deposit and so far I have missed 7 days of my 30 to wager it.

All I want is someone to respond to me, I have sent numerous emails this week and only received automated responses saying that someone will be in touch. Your chat function is never available.

Please could someone at Queenvegas respond as this is such a minor matter and all I want to do is get playing again.

Thanks in anticipation

username mattjohn77

We are going to bring this to their attention and check why they're not replying your emails. Hope we'll get the answer. Keep you posted. 

much appreciated melissa

My Queen vegas username is octolimb.

I am writing because the verification process is taking too lo^ng.

Support is not replying to me about  my documents.

I uploaded them and I know the are recieved. But I do not know if the are approved or rejected.

Can you check this please

Hi gtamps_04,

We're going to double check it with the casino rep. Keep you posted. 

Just to update, there is no update. The last email I responded to was a bot email and now has bounced back as undeliverable, like they've blocked my email. Have tried live chat every few hours and it's never on. All this for £50 ? Funny thing is I can't find too many very bad reviews of them but for me they are the worst by far. Who are they affiliated to ? I'll steer clear of them in future.

I noticed that too, their Live Chat is always offline and they rarely reply to my emails.

I have been trying since Aprill and its July now.

We already sent several emails and still nothing from them. We'll keep on trying. Please do let us know in case you hear back from them. 

Hi Guys, sorry for the late reply, but the person who was responsible for LCB has left our Company. 

Above mentioned problems 

@gtamps_04 : I will recheck why it has been taken so long .. and will make sure you will get a reply from them 

mattjohn: could you send me your username to [email protected] please so we can handle your query

Thanks and sorry again for this late replies 

@gtamps_04: can you please request a new withdrawl .. it will than processed .. All the best

@mattjohn: we need a valid copy of your passeport again to verficate your account, please upload it asap 

Hey Awesome People

My name is David and I will be the new contact person from now on for QueenVegas Online Casino.

I am super thrilled to be part of this community and I hope that I can be at your service and get the best recognition QueenVegas deserves. 

So basically we uploaded new offers to LCB and I am sure you will be more than delighted on what we are giving out  But hey please feel free to let me know what we can do differently, after all this is what this community is about :)

As Liz explained in the beginning of the forum about QueenVegas, all is more or less the same. So you might ask what changed? Well, we got a diversity of super awesome popular games, faster cashouts and flexibilities on cool bonuses and giveaways 

Let me stop here for now, so I hope I can hear your feedback and once again I'll make sure that you'll have a great gaming experience at QueenVegas! 

Cheers,

David

Hi David! Welcome to LCB Forum! 

Thanks Mil E Na 

Glad you have I made a withdrawal 3 week ago no problem and made a withdrawal 2 days ago it got returned to my account with no explanation in fed up of this rubbish

Hello Toni8110,

We've sent an email to the Casino Representative regarding your withdrawal issue. Please keep an eye on this thread. We'll keep you posted.

Hi Toni8110, 

I am checking your query and will get back to you shortly. 

Thanks and regards,

David

Dear all, 

I hope you all doing well. Firstly, I would like to introduce myself, my name is Maz and I will be a new Casino Representative for Queen Vegas. If you need any help related to our casino do not hesitate to contact me and I will be really happy to help you. 

I wish everyone a successful day! 

Best regards

Welcome to LCB forum Maz! Thank you for being available to assist our members! 

Hi Toni8110,

I hope you're doing well.

The withdrawal was processed this morning by the payments team, you should receive it in a few days. Sorry for any inconvenience caused. 

Best regards, 

Maz

Just my luck to find yet another rubbish casino(queen vegas) deposited then couldnt play,chat said i had self excluded which i hadnt(dont think ive ever played there just registered) i have sent verifiction but i am being ignored.

its my money and they have had it 5 days now

Hi gary rowbottom, 

Please private message me your casino username so that we can check with The Casino Rep what happened. 

Hi gary rowbottom,

Thank you for sending the info. Your account details have been forwarded to the Casino Rep. Keep an eye on this thread for the updates. 

Dear Garry, 

I'm would like to apologize for what had happened. Let me check with your tech team what had happened I will get back to you ASAP. 

Kind regards, 

Forget it im still getting messd around

have made a complaint on ask gamlers and UKGC are next for a complaint

Hello Gary, I hope you're doing well today. Looks like there was a tech issue regarding your acc and it was shown that you had several acc and you where self-excluded ( which is incorrect as you said) We would like to apologize for any inconvenience caused. The problem is solved and you have been re-credited. Thanks or understanding and have a great day! Best regards, Maz