hi!
I was registered in this casino from jswqzs.com Yeti Casino
I made the first deposit without bonus and I won the small sum of money, after that I addressed in a chat and asked whether documents for withdrawal of money are necessary..., I was answered that for not big prizes documents aren't necessary....I requested withdrawal of money...
there passed day but there is no money on my account...I addressed in a chat and I was answered documents (the letter on an email wasn't) for a conclusion are necessary, I sent....in a couple of hours to me the letter that I have to send documents in English language comes....?
then such letter came:
23 Jun at 15:27 Dear Andrei,
Thank you for sending us your documents. We have forwarded these to our verification department for a final review and you should receive a confirmation of successful verification by email within 24 hours (During business days only). We will also contact you in case we require any additional documents. When you have received the confirmation e-mail stating that your account is fully verified we will process any pending withdrawal requests within the next 24 hours.
Please do not hesitate to contact us if you have any questions. We are available 24 hours a day, 7 days a week to answer all your questions by phone, live chat or E-mail.
Kind regards,
documents were accepted!!!
27 Jun today they told that documents didn't undergo testing....
Hi Andrei,
We are sending you the chat transcript you requested from Yeti Casino.
Chat transcript from date 06/27/2017
| name: Andrei
| email: [email protected]
Andrei (08:35:40): hi
Tessa (08:35:55): Hi Andrei
Tessa (08:36:00): How can I help you?
Andrei (08:36:03): when you verify my account?
Tessa (08:36:27): I will have a look for you
Tessa (08:38:50): I see that the verification department would like to receive a proof of address in English. Would that be possible?
Andrei (08:40:52): accepted documents from me in Russian! Here the letter from you:Dear Andrei,
Thank you for sending us your documents. We have forwarded these to our verification department for a final review and you should receive a confirmation of successful verification by email within 24 hours (During business days only). We will also contact you in case we require any additional documents. When you have received the confirmation e-mail stating that your account is fully verified we will process any pending withdrawal requests within the next 24 hours.
Please do not hesitate to contact us if you have any questions. We are available 24 hours a day, 7 days a week to answer all your questions by phone, live chat or E-mail.
Kind regards,
Tessa (08:41:52): As it says in the e-mail, it has been sent to the verification department for a final review and they request another document
Tessa (08:43:04): Is there any chance you can request a document somewhere in English which shows your name, address and a date not older than 3 months?
Andrei (08:45:51): tell, and you can provide me the document in Russian? the confirming your address?
Tessa (08:46:52): We are an English speaking casino so therefore we need these documents, I am sorry
I live in Belarus and I don't know what document to them to send in English, I played in different casinos much and wash documents everywhere accepted....
login: [email protected]
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