Highway Casino, ComicPlay Casino, WinPort Casino, JuiceBet Casino Support and Complaints Thread

Hi,

My name is Peter, and I will be the official representative of the Highway Casino on this forum! 

Highway Casino is all about outstanding thrilling experiences. High speeds, flashing milestones, unique bonus offers, excellent features, and the spirit of never-ending adventure - that is, in short, what players love about our brand. This is Highway to Win for daredevils, no more and no less. 

To make this trip even more exciting, we implied unique features like:

 
   - Bonus Shop - awesome offers available in exchange for earned comp points;
   - Thrilling Chases - fun and easy activities with daily and weekly rewards;
   - High Roller Club - VIP program for our best players;
   - Promo Calendar - special holidays with related never-ending bonuses.

Obviously, we also have high-professional 24/7 live support and 7 various payment methods from VISA/MasterCard cards to cryptocurrencies. Everything is set for comfortable and convenient play.

We constantly improve ourselves and ready to hear any questions, comments, ideas to serve you better.

WELCOME TO THE HIGHWAY CASINO!

Updated 11 Oct 2021 - ComicPlay Casino added to LCB list.

Updated 10 Oct 2022 - WinPort Casino added to LCB list.

Updated 9 May 2024 - JuiceBet Casino added to LCB list. 

Hi Peter, welcome to the LCB forum, nice to have you here 

Welcome on board Peter. Thanks for signing up. 

Welcome to LCB Forum Peter! Glad to have you here 

Welcome to the best forum 

Hello Peter, welcome to the LCB forum 

Hi Peter, welcome to LCB Forum! 

Welcome to our forum, Peter! Hope you'll have a great time with us and our members. 

Welcome to the LCB Forum Peter

Welcome to LCB Forum Peter! 

Welcome to LCB , have fun:)

Welcome to the LCB forum, Peter! Thank you for being available to assist our members! 

It's my pleasure!) 

Hi Peter could you please tell me how do I get an invite code for the wild hog Lua tournament on highway casino please.

My username is Hellzbellz21 

Thanks 

Hello Hellzbellz21,

Unfortunately, that tournament is private and I cannot share the code =(.
However, Starting from 1st of August, we are launching a monthly tournament for players from LCB. Even more, that tournament will have a bigger Prize pool! So, stay tuned to our news! Also, I am personally promise to send the code and reminder to you privately as soon as we launch it (I think that enrollment will start tomorrow).

1. Thanks Peter I appreciate you getting back to me and I look forward for your message 

What's the password for the 7/31 Exclusive wild hog luau freeroll tournament? 

Check the tournaments list here.

Could you please add me too? Username: thefishguy 

Hi guys,

Please check the tourney HERE. 

Can I get added to the tournament 

Please follow this LINK to get more info about the tourney. 

Hello can you please add me to this wild luau tournament please 

Hello @Songbird1781, 
You can use the exclusive code for LCBers - Password: LCBFREE to join the tournament. More details regarding tournament you can fin in this topic - 
https://jswqzs.com/onlinecasinobonusforum/members-only-exclusive-board/highway-casino-exclusive-777-cash-bandits-freeroll-tournament

We hope you will enjoy the tourney! Feel free to contact me when needed ;)

Thank you so much. I did unlock the tournament but it was for wild hog luau but it did not enroll me. I don't know what I am doing wrong. 

I really want to like this play and play more but like other small casinos they play games with cash outs. First off I only deposit and withdraw via bitcoin only which is a positive for the casino and is safer for them so withdraws should not be delayed. Second of all I am a large depositor and better and already at another vip level with this place in a short amount of time. So I win 4K it says I can withdraw 2k a week which is honestly really small for a large better. But anyway, after a few business days I get email that deposit is approved for only 1k and they put other back into my playable account. Hmm so they are encouraging you to play back instead of just keeping it as a withdraw. I wrote casino about this and they state that they understand but all withdraws will be processed according to long wait times on their site. That is no way to treat a vip and if you want bigger play and bets you have to do things that are positive for the player. If they only allow me 1 k at a time and as long as it takes For that, I wouldn’t even get the small max withdraw in a week which is ridiculous. Anyway, okay casino for small bets, but if you bet large, deposit by btc, and win there are plenty of casinos that will pay instantly I have some that will pay upwards of 10k instantly via btc because they value my play. I think highway casino has a lot to learn if they want to stay in business and be competitive. Thanks

Thanks for your feedback, Mws813p45. Have you got the whole amount in the end? How long did it take? 2k per week is a small amount. Hope they'll increase their cashout limit. 

I have only received 1k thus far. Yes it is very small especially when they further break down the withdraw from 2k to 1k when I have deposited a lot of money and only use bitcoin. Thank you 

Thanks. The casino rep will provide feedback regarding your withdrawal. 

Thank you for your feedback.

I’ve got the confirmation that the respective team has reviewed the recent cashout request and sent it through BTC provided today. As well, I've been informed by my colleagues that according to the Terms and Conditions of the website, the Player agrees that cashout may be split into smaller parts depending on the Player Class and corresponding cashout limit and paid via the chosen cashout method.

Please kindly let me know if you need any further heads up.

Thanks for your reply. Your terms and conditions are not big player friendly and thus I will be discontinuing my play as there are too many casinos out there to choose one that worries more about about terms than players 

I have been trying to withdraw from this casino for over 3 weeks.  I provided all the card documentation required, then days later I get a new demand for another card verification, so I do that.  Then they demand that I give them a screen shot of my coinbase account showing a fixed wallet address.  I provided them with 2 or three screen shots, along with the coinbase policy which is any wallet address given to a customer is good for the life of their coinbase account.

Dec. 8, 2021 I started this process to just be able to start a withdrawal.  Jan 1, 2022 I am still waiting for the withdrawal window to greet me with a working withdrawal button.  It says I still have not provided them with the documentation required. 

I told them today that they have finally made me mad and that I was going to let you guys know what they are doing.  I know that it is counter productive to engage with management, but, at this point I do not care at all what they do with the money.  My withdrawal was for a whopping, are you ready for this?...  $300.00  I am going to play it all off and never go back.   Keep the money, it isn't worth the headaches I have had to endure.   Be warned people, I hope my experience and loss is warning enough for you all to not lose your money there.  I would be happy to share my 14+ emails sent /exchanged with them over 3 plus weeks if it helps to show their approach to business.

Hi charles robbins,

Could you please tell me which of the two brands you are referring to Highway casino or ComicPlay? 

Please also private message me your casino username so we can notify the casino rep? 

highway casino

I have already told them toi delete my account and to not send emails to me.  They asked for another credit card information form.. I am so done with them.  Thank you.  I want 0 contact with them.

hello there

as i can't make a review I post here 

well , i won at comicplay casino usd1500 on may 12

this morning i get an email saying usd250 has been approved , and they refund usd 1250 in my playable balance!

i understand that they split the payout but 250 is 1/5 on the total won

so how many time have I to wait to receive all the amount ? because i had to widraw again now and it seems pending days start again !!

I m really disappointed about this , I tought they pay the total on 2 or 3 times !!

Hello shawn69, 

We will need your ComicPlay Casino Username before we move forward with escalating your complaint. Feel free to private message me this information. Thanks. 

thank u :) private message sent

Hi shawn69, 

Thanks for providing your casino username via private message. We have notified Casino Rep, now it's a waiting game. Keep you posted if we get a response. 

Hello @shawn69, 

Thank you for your feedback.

By accepting the T&C, the Player agrees that a large amount of cashout may be split into smaller parts depending on the Player Class and corresponding cashout limit and paid via the chosen cashout method.

Our finance department reviews each payout individually, so there may be times when a payout can be divided into parts.

In this case, we decided to make an exception and this time we will approve the entire requested amount (now it is usd1250) within 2 days, including today.
 

Please kindly let me know if you need any further heads up.

Hello Peter

Thank for the reply

I thank u very much for the exeption you decided to do ! 

I already read your rules about withdrawals , but i was really far to receive only 1/6 payout of usd1500

Finaly all is fine and I hope you do not punish me about this by removing my promotions LOL

Thank again :)

Hi Peter

you sent money as you said today , I get the email 

but you said in the mail you sent by BTC , and when I checking the cashier , i saw it has been sent by wire !!

so what is the true ?

well

finaly i get money in my BTC wallet so thank u for that !

this topic can be closed now :)

thank LCB and Nimo

Hi LCB and Mr. Peter

so on May 25th I deposited $31 to Highway casino and I was only credited $28.91. What is that all about? 
next issue - I been trying to claim cashback on this bonus free lost deposit of $31 and I'm being denied cashback bonus after qualifying per T&C's. Chat reps are arrogant and rude. 
 

I would like to get this resolved asap. Thanks 

player name lilcookie

Hello hunkeymonkey, 

We will contact Casino Rep. Keep posted on this forum thread for a response. 

Hello hunkeymonkey,

Hope you are doing great.

Since you are lucky and have recently successfully withdrawn your winnings, you have reached the player class according to which the game is available only with own funds, no bonuses.

Please pay attention to section 12 of paragraph DEPOSIT METHODS where indicated: "It is important to know that merchants may charge an additional commission. The Casino is not responsible for this fee and does not profit from this money".

As a casino, we accrued the amount that we received and we did not withdraw commissions for the deposit for ourselves, therefore, unfortunately, we cannot return it as a physical bonus, since the player class does not allow this as a result of winnings.

Best Regards,
Peter

Hello thank you for addressing the reduced deposit amount, and how about the cashback on this bonus free lost deposit?

Are you saying that because I had a withdrawal at some point you will not provide cashback percentage on bonus free lost deposits?

Hi hunkeymonkey, 

We will ping Casino Rep so they can respond to your questions. Keep posted on this forum thread. 

So i signed up with Comicplay at the begining of June, i redeemed a welcome deposit bonus and i ended up rolling over the playthrough successfully and had $450 to show for my efforts. My biggest win ever, anywhere! I was super stoked. Payout took a couple days but since that they banned me from promotions! I didnt abuse the promotion or do anything that was abusive of the service. I asked for a reason why i couldnt use promos being that ive barely been registered on the site for 16 days! All they would do it repeat their right to not offer promos based on players account activity. If they dont want people to win off the promotions occasionally then they shouldnt even offer them in the 1st place. If i had used even 2 or 3 promos and won every time then sure i can see a reason to remove that option for me but the fact is, it was my 1st and only promotion used on the site and there was no established pattern of winning more then loosing. I wont be putting another dime into this place.

Hello Dean Kody, 

Thanks for sharing your experience. It does feel unjust. Could you please provide us with your ComicPlay Casino Username via private message so that we can contact Casino Rep and possibly enable the promotions for you again.