Highway Casino, ComicPlay Casino, WinPort Casino, JuiceBet Casino Support and Complaints Thread

Hi  Ciara64,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep in order to help you?

Thank you.

Hello  Ciara64,

Have you verified your email address?

I'm not sure :/ I will check again. 

Thank you !

Thank you ! That's what it was but I don't remember getting one so I went to my profile at the bottom and initiated an email ;)  I received the code : READY30 

 Hello Ciara64,

We are happy to hear that your issue has been resolved!

Enjoy your further entertainment!

Great news! 

We will mark this case as Resolved.

thanks LCB for the bonus code

Hello Gandara14,

You are the most welcome! We are happy that we can bring some fun to you.

Hi there all,

Anyone been having a problem with Live Chat at Highway? I cannot seem to get in touch with them via Tawk. I emailed them though, so hopefully they get it! Thanks guys!

Hello RoshawnNeal

We will inform Casino Rep about this issue and will let you know when we hear back.

Keep you posted.

Hello RoshawnNeal

Casino Rep got back to us and said that this issue has been resolved, so now you can try to reach out to Support live chat again.

Big fan of both highway casino and comicplay casino. They pay out pretty quickly and one can get fairly lucky there, when playing with bigger bets ($2-5).  They also process cc deposits fairly. Should be noted once you cash out fairly big, you will rarely be offered or qualify for bonuses in either casino. Also,  about $2.50 will be mysteriously removed from every deposit. You can get it back, but its kinda a pain in the behind. 

Sent to my email from HighWay casino. I have made several deposits here and cashed out before. Tried to redeem last transaction was a deposit. Casino rep said u have to of made a 30$ deposit in the last five days to redeem. I don't see that anywhere on this bonus? It says all it takes is your first deposit to redeem. Sent to my email from HighWay casino. I have made several deposits here and cashed out before. Tried to redeem last transaction was a deposit. Casino rep said u have to of made a 30$ deposit in the last five days to redeem. I don't see that anywhere on this bonus? It says all it takes is your first deposit to redeem. 

Here is the email it clearly says just make a first deposit nothing about 30$ and a deposit in last 5 days.

The second part of the email

Hi Bonos23,

We regret to hear you experienced issues when playing at Highway Casino.

Please private message me your casino username so that we could contact the rep to check the bonus and try to assist you.

Thank you.

I am to although MR O is my favorite. I like the games at Highway group and they have never given me an issue on a bonus or withdrawal which is why I was a lil shocked when the rep stated terms that the bonus doesn't and told me to read it again. I can read it 1000 times it doesn't state the terms the rep says. 

Hey *******,

First off, a massive thank you for joining us!

In honor of Mother's Day, we've decided to fuel up your tank with a bonus that's as sizzling as a summer BBQ - a fantastic way to kickstart this season with a bang! All it takes is your first deposit, and this red-hot bonus is all yours, ready to turbocharge your journey through our thrilling range of games.

So, why wait? It's time to roll down the windows, crank up the tunes, and hit the open road! Happy Mother's Day, and here's to a summer filled with adventure, freedom, and 

$30 MOTHER'S BONUS

GET BONUS WITH CODE:

MOMWAY

CLAIM NOW!

T&C: Bonus is valid for all games except all Roulette Games, Jackpot Games, Ride'em Poker, Baccarat, Dragon Tiger, Pai Gow, Craps, Top Card Trumps (Casino War), Draw High Low, Pontoon 21, Pirate 21, Red Do, table games by Dragon Gaming provider, and all of the games by Bgaming, Betsoft, Nucleus, Saucity,happiness 

YOUR WAY OR THE HIGHWAY!

BEST SPEEDS, HIGHWAY CASINO

Your casino login

Terms & Conditions FAQ Promotions

© HighWay Casino, 2024.

All Rights Reserved

Sent with from Highway Casino Team

If you no longer want to receive emails from Highway Casino.

Hi Bonos23,

We will contact the casino rep and try to assist you. As soon as we have any feedback, we will advise you here on the thread.

Hi Bonos23,

No response from the casino rep till now, however, we will send a reminder today.

Hi Bonos23,

Thank you for bringing this issue to our attention. We've thoroughly investigated the matter with our team, and I'd like to provide some clarification.

We located several accounts matching your details. One account shows a successful deposit, while another does not have any deposits. However, you mentioned having made a withdrawal previously, but we do not see any withdrawals on any of the accounts we found. This suggests there may be additional accounts we haven't yet located.

Our team believes the confusion stems from the fact that you have multiple accounts in our system, which is why you received different offers. To assist you further, could you please direct message me with the email address to which you received this offer? This will help me find the exact accounts and resolve the issue more effectively.

For the future, we recommend avoiding the creation of multiple accounts as it can lead to confusion and is prohibited by our Terms and Conditions.

We look forward to hearing from you!
 

Hey  Peter_JackpotPartners

 I currently have 7k im trying to cash out on highway casino. I've gotten two payments so far from them one for on Tue 6/25 for 500$ and today 6/27 for 400$ - still have 5558$ left. At this rate its going to take over a month to claim my winnings. Ive tried talking to support about my issue and they just tell me its in the terms that they can do this. I've been a customer of highway casino for over 3 years so its not like im new and coming in and cleaning them out. Can you help me recover these funds any faster? 

Thanks
Brandon

Hi bodynok420,

It is stated in the casino T&C "cashout may be split into smaller parts depending on the Player Class and corresponding cashout limit and paid via the chosen cashout method."

However, we will notify the casino rep about your post. Please PM me your casino username.

Ok i sent it along with all the details of my situation

Thanks for sending your account details. We notified the rep about your post.

Keep you updated. 

Hi bodynok420,

Thank you for bringing this issue to my attention. I have discussed the matter with my colleagues, and they have provided me with the clarifications.

According to the finance team, so far they have sent you a total of $2025 ($1000 this week), and you currently have a last pending cashout of $476.

As MarijaS mentioned, it is stated in the casino T&C "cashouts may be split into smaller parts depending on the Player Class and corresponding cashout limit, and are paid via the chosen cashout method." My colleagues have also confirmed this information.

However, I am pleased to inform you that your last pending cashout is scheduled for approval today. Please await an email from our Finance Manager with further payment details.

Let me know if you need any further clarification.

Hi I've run into a problem with the casino it's been 2 weeks since I sent in the first of my verification documents. I was then told I had to deposit before they would look at my documents so I did that I've had 3 different email from 3 different people and as soon as I send my documents in I don't get a reply anymore could you please help me sort this out I'm just trying to cash out my $100. 
cheers 

Johnathan Hargrave 

username-Mrt***

Hello Mrtwopair,

Thank you for providing your casino username. We've contacted the casino rep and inquired further about your case. Please keep an eye on this thread for updates.

Hi there 

my verification has now been accepted and I'm just waiting on my cash out now. 

Glad to hear that, Mrtwopair! Please keep us updated on the progress.

Hello Mrtwopair,

Any updates regarding your withdrawal?

Hello Mrtwopair,

Since your verification has been approved, we will now mark this complaint as RESOLVED.

Winport casino please help they keep adding n adding time onto verification, it's been verified already n been bout 6 days. Please somebody help me!? Had all verification docs. Sent 5-6 days ago attached am here as well if u need telling they have, winport casino please expedite today so we have 

So I made the deposit and everything rolled over that was supposed to b finished, said gonna b another 3 days now just to look see everything finished, so now talking about 8-9 days seriously? Expedite ty this out today is what should happen, "instant withdrawal" not quite. Please get this finished so can withdrawal n redeposit n play please tyx, otherwise can't n not play until rectified thx again 

Anybody please let me something ASAP thx

Hello Roybg13,

And welcome to LCB.

Please note that it can sometimes take casinos several days to review verification documents. Please provide us with more information so we can assist you better. Have you made the verification deposit and submitted all the necessary documents for verification?

Thank you for your cooperation.

Yes made verification deposit, sent every single picture, with each kind of pic n three different for each kind wNtedy I've sent everything asked for and so many different extra ones as well. All legible n should been verified 6-7 days ago when I sent them, I've sent every single thing needed n done everything 

Dear Roybg13,

Please send us your casino username via private message so we can contact the casino rep and try to assist you further.

Thank you.

Dear Roybg13,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Dear Roybg13,

Since we never received your username we'll consider this complaint CLOSED due to the submitter's inactivity.

I deposited twice ( without any problems) and then was given cashback,  that I won on. I have met the 45x wagering requirements and I have verified my  identity and submitted documents needed for the withdraw and support tells me all has been approved.. But when  I try to withdraw I receive an  error message to submit account verification forms. I contacted support through chat and support tells me they will get back with me but haven't. Im beginning to think they aren't legit.  Can you check on it, please? Username ***

I wanted to add that I deposited based off the LCB casino test you done. The player deposited and withdrew  after 2nd attempt. I believed the casino to be trustworthy.  

Dear Monicapie,

Thank you for providing your casino username. We've contacted the casino rep and inquired about this matter. We will let you know as soon as we hear back from them.

I was able to withdraw. Let you know if I receive it. Thank You 

Good news, Monicapie! Please keep us updated and if you need any further assistance, we're here.

Nothing yet

Hello Monicapie,

Please allow more time for the funds to reach your account, which can also depend on the payment method that you've used. Please keep us updated.

Thank you.

Got it this morning. Thank you 

Great news, Monicapie! Thank you for letting us know. 

We will now mark this as RESOLVED.

I received it but its still "receiving " 4 hours later. When I check the transaction hash it says confirmation not expected anytime soon. Why is it doing that. Is this just some way to keep from paying me?

Hello Monicapie,

Any updates regarding your withdrawal?

Thank you.

Hello Monicapie,

Since we haven't heard back from you we will consider this RESOLVED.