Hi
I have a problem with Happyhugocasino. I have tried to deal this directly with them but they are not listening to me at all.
On 17.4. My winnings got confiscated cause i played secrets of the stones- game with bonus on my account and their terms say:
"Following games are excluded from our promotional plan and any bet/wins made on those games while having a bonus active will be deducted from the winnings of the players:" (see screenshot attached)
In my point of view that term CLEARLY SAYS that if i play any of those mentioned games, then all winnings that came from those will be deducted from my winnings. There is NOT said that those games are strictly forbidden to play and all balance will be voided if those are played. So I played about 20 rounds on secret of the stones. And on those rounds, there was only 7 winning rounds with total winnings of 19,95€. Later i got some big win for 519,75€ from Gonzos quest (not forbidden game). I want that 519,75€ win returned for me cause they have no grounds to take that away from me. They can deduct that 19,95€ from that if needed.
Happyhugo has updated their website after this incident and now there is added to their bonus terms:
"Any bet/win (with real or bonus money) while a bonus is active, placed on any of those games will be considered as a breach and winnings will be voided. The original deposit will be refunded into your player's account."
This term wasnt on their terms on april when this all happened to me. This was just recently added there.
So can you help me to get my money back ? I think they havent been fair on me on this issue. They cant use any "hidden" terms against me or anyone as they have tried to do here.
Share on
Twitter
Facebook
Delicious
Reddit
Copy Page URL