Hallmark Casino, VegasRush Casino Support and Complaints Thread

good evening Where is the casino representative?Why is he not responding? I have been waiting for the withdrawal of money for more than two weeks.Let the casino representative immediately reply in this thread

@polerk77 - We've been informed by the casino rep that the withdrawal request was cancelled as the information on your casino acccount didn't match the information on the documents you sent. They've requested that you double check the address and resend the documents. 

good evening my address is correct I did not indicate the house number,but Casino Hallmark completed my profile and sent this letter 

Dear Irina,

Thank you for submitting your documentation.

Your account profile has been updated and it is now ready for future withdrawal approvals.

Please be informed that approval process usually takes 48 up to 72 business hours since the day you requested the withdrawal and once approved, you should expect a notification email so you can confirm your payment method.

Do not hesitate to contact us back if you have any further question.
Feel free to take advantage of an exclusive 500% match bonus on any BITCOIN deposit!

Kind regards,

Lisa
Casino Support

my question remains the same When will i get money more than two weeks have passed me what to expect again two weeks while they withdraw money to me

@polerk77 - We've now asked them for additional info. 

what is that 

Dear Irina ,

Thank you for playing at Hallmark Casino!

We would like to inform you about your Withdrawal request ID#21600 has not been approved due to terms and conditions stating that a deposit is required to become an active player in order to claim your winnings. Please review the Casino Bonus Term & Conditions and let us know if you any concern.

Also you may get a matching bonus for your initial deposit amount, plus a nice insurance bonus if you lose!

Feel free to contact us for further information.

Best regards,
Withdrawals Department.

it's called kidalovo why casinos are not yet blacklisted on your forum,first wrote wait you will receive your money soon and now they write that you will not receive it

withdrawing money from this bonus does not provide for a deposit

there are updates on my case?when I entered the bonus code the operator in the chat did not say anything about the deposit just said in case of a win you can withdraw money

@polerk77 - We're still waiting for additional update. 

Hello Polerk77,

I just checked your Withdraw request and got canceled because of missing the initial deposit. Your documentation and playthrough are completed you're only missing the initial deposit in order to cash out from the Weclome free chip. You need to become an active player in order to withdraw from the first no deposit bonus. Let me know if you need further information.

Regards,

once again for you your operator wrote to me that I can withdraw money on this code and i don't need to make a deposit then your operator cheated on me

respected forum casino liars first they write that for this code no deposit needed and if you win you will not get paid,I think the casino should pay me money since the operator assured me that the deposit is not needed for this code and in case of a win you can withdraw money

and so it turns out I won and they just stole my win

forgot to write casino representative replied to your forum for a successful withdrawal of money correct your place of residence on your profile and we will withdraw your money this casino representative answered you reputable forum and now he is looking for a reason not to pay

@polerk77 - We've asked them to review your case once again. Please wait for an update. 

Hi Irina,

Hope you are doing well, I saw that the we only had 2 interections with you. One by chat and the other one a ticket you send that you were not happy with the initial deposit. I went to check the chat and you wanted to change the number of your house on your address and our representative inform you about the missing documentations for you to send them. In our terms and conditions Welcome bonuses have a maximum withdrawal amount of $100.00 for all NEW players and a minimum deposit of $30 will be required to honor the withdrawal among others. I invite you to please contact us at 888-480-7999, or by live chat via the website so that we can assist you further regarding this.

Thank you.

I chatted with your operator before registering and he wrote me that on this code no deposit needed

I understand that I need to make a deposit of $ 30 and I can withdraw 130$ I understood correctly

representative will answer the question or not,more than a month have passed but we did not budge

@polerk77 - can you please private message me the chat transcript you are referring to and we'll ask the casino rep to revise this matter once again. 

I'll start from the very beginning again I registered at the casino Hallmark through your forum and there was a code for this bonus(see screenshot) I contacted the chat before registering and found out about this code the operator wrote that the code is valid and I will receive $ 75 from this code with wager 20 she didn’t write about the deposit just wrote register and can enter this code,why didn't she write it right away what is needed deposit then she deliberately misled me.Unfortunately I do not have a chat scan I did not do it I thought if the operator wrote me a chat that deposit is not needed it means not.I want the casino to pay me money and we finally closed this question

Hi polerk77, as there is no copy of the chat that you can provide, we would kindly advise you to contact casino directly for further assistance as per their request. Have a look at their response: 

respected forum I made a deposit as the representative wrote but there is no money in the account now my money is have disappeared and the casino does not know where my money is what is that

casinos stole my money I transferred money to them and they claim that they didn’t get anything(see translation screenshot)let the casino representative answer where is my deposit

that's horrible invite a representative of this casino here let me answer where is my deposit

Hi polerk77, we've asked the casino rep to follow up on this and reply in the thread. 

Dear Tania I am writing to you to know the casino does not answer all my letters,there is a confirmation of the transfer there is confirmation of receipt of my money there is a letter from the blockchain,here is the fact of fraud casino they just stole my deposit

respected forum do on the main page of your forum banner that casino Hallmark  steals money from his players I have provided all evidence of this

dear Tania it's time to make decisions  provided screenshots of translations casino did not respond to my letters there were 8 of them I provide you translation screenshots and blockchain link .I already lost hope for my money I ask you to blacklist the casino again and please post this topic on the main page of your forum all my affiliates support me and are waiting for your decision

I'm not the only victim at the moment they stole money from more than 20 of their customers

Hi polerk77, 

As I already advised, we've asked the casino rep to reply again here in the thread and provide additional update. Please do not make numerous posts on the same subject as that will not speed up the process. Thank you. 

Hi Irina,

Hope you are doing well, my name is JP persona in charge of your account. I checked on our bitcoin wallet and your deposit went through successfully and we've credited your account with your $30 deposit + $100 from your winnings. You may go ahead and submit your withdraw request and I'm going to expedite the time of your request because of your waiting and your patience. You can go ahead and play your $30 deposit with a bonus if you want or you can only play the deposit. Remember to first submit the withdraw request before playing or requesting a bonus on your deposit. Please contact us at 888-480-7999, or by live chat via the website so that we can assist you further regarding this.

Best Regards,

Jp

Thank you.

good evening I can confirm that the casino has restored my account balance.I created a new withdrawal request as the representative of the casino wrote that they will accelerate my withdrawal of money waiting for a response from the casino when they are going to withdraw money to me

good day still have not withdrawn money what the casino representative promised was not performed,I do not know what is going on there but this is not normal wait for the withdrawal of money for more than a month

dearTania ,  casino refuses to pay money,and all the promises of a casino representative are a hoax,I'm tired of it all,close the topic as not resolved.thank you  Tania for your help and all the best

Hello polerk77,

We're sending them another email regarding this. Keep you posted.

Hello polerk77,

We've just been advised that your withdrawal has been approved. The Casino Representative says that they will speed up the process, so the money can reflect on your account as soon as possible.

Hi poker77,

We are aware of the situation, thank you for letting us know about your issue. Winnings are going to reflect on your account approximately in the next 5-7 days if you want further assistance you can call our call center, we will be glad to help you with this.

Thank you for your patience.

Regards,

Maria.

respected casino representative what 5-7 days what are you writing here my withdrawal is approved you want to say that the withdrawal of money to a bitcoin wallet takes 5-7 days you are not funny XA-XA-XA-XA 5-7 days .withdrawing money to a bitcoin wallet takes 5 to 20 minutes if you did not know.not only that, I was waiting for the withdrawal of money for more than a month you still offer me a week to wait.it feels like I'm withdrawing money to a bank account there really need to wait 5-7 days

in one word horror

please forward this message to the casino representative thanks in advance

Hello polerk77,

We have forwarded your comment to the Casino Representative and asked them to speed up the withdrawal.

Thanks a lot for your help Sydney

respected forum inform casino still has not withdrawn money

I'm tired of all this,I just chatted with the operator and the operator made it clear that they refuse to pay my win,dear Sydney and Tania close the topic as not resolved casino can not withdraw money for more than a month I'm tired of the lies of a casino representative

they promised to call me today and what do you think they cheated again cheated about withdrawing money they were not going to withdraw money they just stole my money

respected forum are you going to solve the problem or not I registered through the forum you put the casino on your forum then be responsible for this casino,why you can not contact the representatives of the casino and influence this topic.you understand that the casino does not withdraw money for more than a month.take action,or downgrade or blacklist again.

Hi polerk77, 

Just a reminder  -  we are not a regulatory body but we have a role of a mediator between casinos and players and we're doing our best to assist here. 

The casino has been notified about your case and we've also sent several reminders so far asking for an additional update. The latest info that we received is that you should be soon able to withdraw the funds and that they've contacted you directly and explained the situation. 

Please also note that making numerous posts in this thread on a daily basis will not speed up the process. Thank you. 

We'll now try sending another email and ask the Casino Rep to reply here on the forum. Keep you posted. 

respected forum,we cannot resolve the issue More than a month you have this casino on the forum players register if you cannot solve problems remove the casino from your forum remove the casino from your forum

in a month we did not solve the problem, they did not justify him blacklist it again here is all the evidence on the face

BLACK LIST

I don’t know what friendship you have with the casino you keep dannre casino yourself on the forum casino is not yet blacklisted face proof.all players already know you decide

Hello Shafrankova,

Hope you're doing well, my name is JP supervisor in charge of your account. We are going to process your payment today as your account is completely verified. After we complete your payment I'm going to send you an email notifying you that your payment was done.  If you have any further questions or concerns regarding your account please contact us by phone or live chat and we will be more than happy to assist you.

Regards,

Banking Department

JP

speaks beautifully,and what in the end cheating and lying again

money throw again only now 300 dolors