Hallmark Casino, VegasRush Casino Support and Complaints Thread

HI laurentr3865,

The casino rep informed us that you were paid yesterday. Your withdrawal was approved 31st Oct and you got the money within a time frame. 

Can you please confirm?

Thanks

Hello Melissa,

I confirm, I received an email from Vegas Rush team during the night, in my country time, and I checked tonight in my BTC hard wallet. So I believe this casino is fair, they paid my two 100$ withdrawals (maximum for free chips winnings), the second (15 days) was just a little bit longer than the first one (13 days). I think players can expect to be paid in a time limit of 14 days, if they respect the casino terms and conditions of course. 

Thank you Melissa, and thank you Vegas rush, I will be back soon in your casino with a second deposit...

Awesome. Great news. Thanks for letting us know. Glad we could help. 

my money needs to be paid

this site is a complete fraud

Hello. Why is my account failed to verify? I sent you all the necessary documents, according to your rules: "Before a cash-out (i.e., withdrawal of winnings) can be processed, the Player must provide photo ID and proof of address for the purpose of confirmation. The Casino reserves the right to request additional information to valídate Player identity."
In Russia, the main document is a passport. I fulfilled all the necessary requirements.

My Vegasrushcasino username: pereslavec

So you provided the copy of your passport and the proof of the address,right? Did they state the reason your account is not verified?

Yes, I sent these documents. 
Here is the answer: "Thank you for validating your documentation. At the moment we are missing a copy of your citizen ID with expiration date on it. Please submit this at your earliest convenience!" 

But in Russia, the main document is a passport. I do not have citizen ID.

I see. Okay, let's wait for the casino rep's answer and hear what he says regarding the documents. Keep an eye on this topic. 

Yesterday my account was verified, the payment was confirmed.

Thanks for letting us know. Great. Glad to hear that. We got the same info from the casino rep. 

We're going to notify the casino rep. Keep an eye on this topic. 

Hello lord gold,

We already reviewed your case with a Customer service supervisor, please just contact us via live chat https://www.hallmarkcasino.com/?  or give us a call to 888-480-7999.

Thank you so much, have a nice weekend,

Hallmark.

HEllo Lord

I hope you are doing well, the play through was original calculated based on your slot machines but unfortunately you moved  to Black jack so automatically you have a play through of 50X to cover now so you still have the chance to win 

https://www.vegasrushcasino.com/bonus-conditions/

*If a player uses a free chip or gets a standard rules deposit bonus and mixes his or her game play (slots, table games, video poker, keno or other) the Playthrough requirements for that free chip or deposit bonus will be 50x.

Have fun and best of luck 

Leo 

Vegas Rush 

Hello,I have such a problem,I won with a no Deposit bonus invegasrushcasino ,put on cashing,sent all the documents and even more,sent a response that the documents do not match, although the documents are all real and correspond to the data on the account!Can provide them the forum to check!help me to solve this problem, please

My Vegasrushcasino username: milashna

The casino will be notified. We'll check with them what seems to be the issue with your docs.

Thanks, I'm waiting!

Hi Alexandr,

The withdrawal was cancelled due to a lack of documents (Utility bill). Please contact customer support via live chat and they are going to help you.

Thank you so much,

Hallmark.

hi,I sent all the documents many times!

Can provide them the forum to check!

I sent 100% proof of my identity!

the casino does not verify me because they do not want to pay my winnings

Hi Alexandr

I hope you are doing well, the problem is that you where sending Utility bills from year 2013 reason why was rejected... , but I see was alreayd approved and processed today as per the new Utility you sent today is good, thank you for plaing with us.

Leo 

Hallmark

Nice! But I see that my profile is Non-identifiable.
Withdraw Failed and WITHDRAWAL REJECTED
How to understand this?

and where are those 100$ that I set for the payment of

Hi Alexandr,

I've removed the docs you attached to your previous post for the safety reasons. 

I submitted a withdrawal request for $800 and received an e-mail confirmation on November 17, 2018 that stated: "Your withdrawal request has been successfully submitted." The next e-mail that I received from Hallmark Casino was on November 22, 2018, and it stated: "Your withdrawal cancellation request for 800 USD with Transaction ID: 8204 has been successfully processed." I did not request to cancel my withdrawal, the $800 that I have not received payment for was deducted from my account balance anyway, and l have still not been provided with any further information or an explanation as to why my withdrawal request was cancelled. Why did $800 of my money just vanish after I requested to withdraw those funds from my available account balance??? The "Payments History" section of "My Profile" only displays the following information: 

Date 07/12/2018 06:30:08
Transaction ID:
8204

Payment Method:
Check/Wire Amount:
800.00 USD

Type:
Withdrawal Status:
Cancelled for lacking/wrong data

Thank you for your assistance,

-Carrie Graves 

Hallmark Casino Username: Carebear0219

Sorry to hear that, Carrie Graves.

We're going to bring this to the casino's attention. Keep an eye on this topic. 

I have a payout with Hallmark Casino that they claim to have sent  I continue to check my wallet and the block and it shows no new transactions  I’ve contacted their support team and they keep telling me it’s sent  I’ve removed the last three digits of my bitcoin wallet other than that the email is what I’ve received  previous payouts haven’t had an issue but this one isn’t being sent.  Account Jolive18 

“Hello Joseph

I hope you are doing well and having a great day, Your payout has been completed and paid successfully, funds has been transferred to the following Bitcoin address.

Paid: $750 =   3QXYVGj7z4UgsZxexMyanBC6wZdD8af***

Sincerely,

Eva

Hallmark Finance

Thanks for letting us know. The casino will be notified.

Hey Carmen,

Can you please look into why my bitcoin payment of $750 hasn’t been sent despite receiving an email saying it has been. I’ve checked both my wallet and the block but there are no transactions on the address since Nov 11. Thanks. 

Jolive18

Hi Carrie Graves,

Reviewing your account we found out that you haven’t deposited at all, you took 5 consecutive no deposit free chips. According with the terms and conditions, back to back free chips will void your chances of cashing out. That is the reason why your  Withdrawal got cancelled. As well you have multiple accounts. we invite you to take a look to the bonuses terms and conditions, here is the link: https://www.hallmarkcasino.com/bonus-terms/

Best Regards,

Hallmark Assistance 

https://www.blockchain.com/btc/address/3QXYVGj7z4UgsZxexMyanBC6wZdD8afeDA

This shows that no payments have been initiated to the address my payout was supposedly sent to. I await your response. Thank you.

Jolive18

Hi  Jolive18,

Contact Customer support via live chat or email. They are gouing to help you out.

Hallmark Assistance.

Hi JOLIVE18,

Please let us know if the case has been sorted. Thanks. 

Supposedly I’ll be receiving a check. Will update if/when payment is received.

Great. Thanks very much. 

The casino informed us that the funds have been settled. Can you please confirm? 

HI =JOLIVE18

as per the email and messages we send you the Bitcoin transafer that we send last week worked and hit your BTC account already it was just on hold by the wallet, we did mailed a check to gain time in case the BTC transfer didn';t workout, but please destroy the CHeck that will arrive today as you already got paid, thank you for playing with us.

you can see the sucess ttransafer on the same adress you provited : https://www.blockchain.com/btc/address/3QXYVGj7z4UgsZxexMyanBC6wZdD8afeDA

Leo 

Banking 

Hello!it's been seven days since the confirmation of payment but the money never came to my bitcoin wallet!

My Vegasrushcasino username: milashna

Thanks for letting us know. We are going to check with the casino.

Keep you posted. 

wait, wait...one week the second week can be on Monday...and the payment of all no,the representative may answer when exactly will the payment and will it at all?I'm starting to think this casino is just a Scam and they don't pay the winnings.

We're going to ask them for the update on the forum. 

they will say soon

Bitcoin Wallet works for them, that is, I can make a Deposit,but I can not get my winnings

We asked them if they are facing some issues with the bitcoin provider so let's see what they are going to say. We are still waiting for their reply. 

the banking Department responds like this:

Dear Alexander,

We are truly sorry about the inconvenience this might be casusing. Rest to assure you will be getting your winnings as soon as possible.

Please let us know if you have any further inquiry.

Bet regards,

Please feel free to contact any of our representatives to follow-up with your request as soon as possible.

Thanks, Alexandr for sending this over. We're going to investigate it further. 

Just a quick update. We have heard from the casino. Namely, they are in the process of integrated a new e-wallet provider and it will take a couple of days since they have been facing the issues with the previous one. They asked you to be a little bit more patient until it has been sorted. We'll keep you all posted. 

I received today an email that my bitcoin wallet does not fit them,I sent another and in response thank you and silence.

Soon it will be a month since I wait.it's just not serious.this is the longest way of getting that I've had in a casino.I'm used to getting winnings from 2 to 4 hours and here only verification took a few days

I received money and successfully exchanged them for rubles

Thanks lcb and specially MelissaN!

Awesome! That's great news. Glad we could help.  

I had the experience of playing in Vegasrush casino on December 7th, made a bitcoin deposit, and requested a withdrawal of funds on my bitcoin wallet. The withdrawal transaction N5676 was approved at december 13th , and after a month of waiting, I find out that the withdrawal has been canceled at 18 January . After a short dialogue, the support agent said that the withdrawal was canceled, because I won free spins in different transactions and so on , the deposit amount was returned to the balance and the support agent advised to win again. It is very funny to hear, especially one month after my transaction was approved and promised to pay funds on time