Hallmark Casino, VegasRush Casino Support and Complaints Thread

Tha casino has been notified. Keep you posted.

HEllo wmratliff

Thank you for your feed back, we wil be contacting you thru email or a call to clear things for you, I am sure this will be solved and handle in a proper way.

Leo

Hallmark Assistance 

I must hand it to Hallmark Casino who stepped up making everything right. Leo from Hallmark called and offered to pay over the entire amount stating: " he understood my position, that there had been some confusion within his Banking Department but keeping me as a player was more important to the Casino than the 1769.00 dollars. 

Not only did Leo stand behind Hallmarks Banking Email approving my request for withdrawal in the full amount of 1769.00 dollars, but he assured me I will be paid today. 

There are several hero's here and I am not one of them. Leo, Thank You, you are definitely a hero as well as MelissaN, you too are a hero, Thank you for jumping right in and doing your thing, without your assistance and  Leo's commitment to his players and his Casino i would be up the creek without a paddle.

So Kudos to Leo and Hallmark Casino, you have impressed me and as I stated in our conversation, I plan to deposit back into my account and continue our relationship. 

What does all this mean ?? I was wrong Hallmark Casino has changed and for the better. Again, My thanks to both MelissaN, at lcb and Leo from Hallmark Casino for making everything right for me.

In closing, I just received confirmation payment has been made and received into my Bitcoin account so I must go and figure out exactly how I plan to spend my winnings.  

Hi wmratliff,

That's good news. Glad we could help you sort it out. Thanks to the Hallmark casino too. 

Enjoy!  

 I sent my documents to [email protected] support don`t answer.My login Ilgiz80

The casino rep is going to be notified. Keep an eye on this topic. 

 I received message frrom Vegasrushcasino " we have received and complete your paper work and now is just on approval period".

I hope everything will be okay.If something changes, I'll write here

Hi Smith80,

We already sent you an email, we've received your documents and we'll take care of it, so don't worry.

Marketing team,

Today I received email from Vegasrushcasino.that my withdrawal  has been approved.I`ll write here when payment will be receive in to my Bitcoin wallet

I sure as hell hope you are luckier then me Smith80. I went through all there crap on a $500 withdrawl and in the end they f---ed me over. If anyone else is going to play at either of these so called casinos be very very cautious or better yet , just stay clear!!!!

 It`s great. I received cash on my Bitcoin wallet.Thanks.

HEllo Dale

We are truly sorry you feel that way but after checking your account you have taken 36 free chips and never made a deposit and another account with  21 Free chips also and that is the reason your payout was void. we will be here of you have any questions..

Leo

Hallamrk Banking  

No notice given for site dropping offline, can not access to funds. Staff was extremely rude and obnoxious when questioned and could give no reasons or time frame as to possible  as to when it might return. Very concerned.Wife could get no reason, timeframe frame about this issue from any CS staff

The casino has already been informed. They're going to reply shortly. 

Hello Stanley

I hope you are doing well, you are correct we had a down time on the desk top version and our tech team worked for many hours trying to fix it (fixed at 6 pm) for the desktop version (mobile vesions was working fine) please provide your login name for a conpensation chip let me know if you used a chat or call and the login name so I can check if they where rude for QA purposes, I apologize for any inconvinience this might it cause to you in behalf of the hallmark family

Mario 

Supervisor 

the casino does not verify the account and does not withdraw 100$ c no Deposit bonus. how can I make a real Deposit there? my mail [email protected]/ be kind to give the answer

We're going to notify the casino rep to answer your questions. 

Hi vladilena2020,

You can just easily request the withdrawal into our website and our team will be able to provide you with it. Anyways if you still want to make a deposit which will be more than welcome, you can always give us a call to this number +1-888-480-7999.

Let me know if there is any other question.

Marketing team.

I requested a withdrawal a few days ago and sent all the documents. in the post above is my email. but the answer from you is not received

got your answer. there it is said that you need to attach a copy of ID or driver's license. I have already sent you a copy of my passport. why are you asking for these documents again? maybe you need them in English? but in Russia the rights to the Russian language. can I send you a passport to travel abroad ?

you also ask for proof of address not older than three months. or utility bills. but in Russian many live with parents and all receipts are formed on them. I sent you a receipt from aliexpress but it's older than 3 months. since I rarely receive letters in English in my address. what other documents in addition to bills for services I can provide you? maybe a Bank statement or something?

Hello vladilena,

We've sent an email to Hallmark Casino and asked them to reply to your questions.

HI vladilena2020

we have received and updated your account with the documents and also send you an email with instructions thank you for playing with us

 LEo 

Hallmark casino

3 days ago came a letter that I ordered the payment. I did so in the letter it was stated that I will report in 48-72 business hours. I also wrote you a letter asking if you can withdraw to bitcoin wallet and not on the card. but the answer is also not received

Hello vladilena,

We'll contact the Casino Rep to find out what's going on.

Hi vladilena,

We are still within the 72 hours stipulated, don't worry, we have your request and we are going to send you an email in the following hours with all the infomation related. 

If you still have any question let us know or give us a call to this number: +1 888-480-7999

Kevin,

Hallmark Casino.

I read the whole topic and did not understand. What can I do to withdraw 100$? Does the vegasrushcasino website not work sending documents? Do I need to send documents to the mail [email protected] ?

Hi Sterzik,

You have to verify your account before the cashout. Please read this sentence from their T&C: 

Before a cash-out (i.e., withdrawal of winnings) can be processed, the Player must provide photo ID and proof of address for the purpose of confirmation. The Casino reserves the right to request additional information to valídate Player identity.

This is the email on their website. If you have any issue please let us know and we can notify the casino rep. 

Hello. I asked because they have a form on the site to send documents and it is unclear it works or not. Yes, yesterday sent the documents to the email and now it`s already been verified. I will try to withdraw ...

Cool. Please let us know if you managed to withdraw the winnings. Thanks. 

Do not meet second day already. I asked how to transfer to bitcoin and disappeared) 

Chat does not work.

We'll notify the casino. 

Hello sterzik

I hope you are doing well the form is in case you use a credit card to deposit, as you have not deposited yet and winning are from welcome free chip you don;t need to send us a form, just an ID and Utility bill, togueter with your bitcoin address to send your winnings, we will be here, on chat or call to awer toll free #8884807999 have a great day.

Leo 

Hallmark 

Hello guys. This casino doesnt seem to be honest to players from Turkey! As you know they require no deposit for 75 dollars welcome bonus and several people got paid that i know from a local turkish forum. I was just lucky and wagered the bonus i have been given and now they force me to deposit $35 for $100 payment. This is not fair and honest businesses never change the rules while the game is being played. At this point i kindly ask lcb's help to be able to receive my payment without any deposit.

My casino username is: legolasoft 

Hi legolasoft,

We notified the casino. They're going to reply on the topic soon. 

Hello Legolasoft,

I am so sorry for the bad experience you have lived in our casino. I would like to explain... what is happening right now is that we have had some issues with theTurkish government and the license to run our business there. At the moment we can not make any transaction to your country. Hope you understand.

Best regards,

Hallmark

First you ask for deposit and now you deny making payment without any reasonable excuse. You are not honest, all you do is trying to find an excuse not to pay. People, just be aware this casino has full of tricks to aggrieve you. As you can see they do not pay my well deserved payment as they state..

Hi again Legolasoft,

If you still want to get some other details about your case, jusy give us a call to this number: +1-888-480-7999 or contact customer support via live chat.

Best regards,

Hallmark.

Now you dont take my problem into consideration, not surprised. I will not call anyone for listening fairy tales. There is only one way to resolve this case, make my well deserved payment. Otherwise i will contact your licence organization on next step. Please be aware I will not be shy against your dishonourable action and will keep updating this forum.

Hallmark Casino very nice I'm happy with VegasRush Casino, it's very helpful, thank you Hallmark.☺

Just sent an e-mail to licence organization. Will keep updated.

Please tell me exactly what needs to be done to get the winnings? Need to make a deposit from the card? or i can deposit bitcoin?

I have already sent the documents and it`s have been checked. My nickname on your site - sterzik,  please check it.

HI sterzik

We have mailed you the next steps as you already completed documentation and just need to send us the receivers Bitcoin adress ritght after you make your payout request in the site and you don't need to make a deposit.

Leo 

Hello. Sorry, but I can not figure out how i can make payout request if on the site is only chek withdraw? Maybe i just need to send an email bitcoin number wallet? 

Sorry for bad english(

Hi. I am Hallmark user and I can not withdraw my money. They know, thay can pay my money via bitcoin. They dont give that money because of my race. I am from Turkey and they do not give my money because of that. You are racist. If I am from England or USA, they are pay that money. Right? 

You can send this money with bitcoin. You know that but you think Turkey 3rd world country. 

Please dont be racist and send this money. If you send my money via bitcoin, Turkish goverment will not do anything about that. You can help me.

@sterzik - could you please let us know if the casino helped you with the withdrawal and if you received the money. 

Thanks. 

@ Bilkan Erdoğan - when some country is not allowed to claim the bonus at a casino does not mean that the casino managers are racist, they simply can't operate on certain markets. 

With regards to your case, we're going to notify the casino and make them aware of the issue. In the meantime, please private message me your casino username so they can look into your account and assist you. 

They do not have stable terms and they do not act honest. In the meantime they ask  $30 deposit for withdrawals from Turkish players. As you can see they are able to pay Turkish players and they have accepted us while registering. By the way I thought you can be more attractive on this casino but all you do is reading the topic. Cant you see a sponsor casino is having illegal actions to users? 

We're notified the casino and waiting for them to reply here. They need to find a way to pay out your winnings. There are similar complaints and they promised they'd find a way to pay the Turkish players. Please be a little bit more patient until they get back to us. 

Based on your country of residence, limitations apply to playing at the Casino, using bonuses, redemption of chips that are free or deposits via credit card. We keep the right to lift these restrictions on an individual basis. Carefully review the constraints that will apply. Please consult the Customer Service team of Vegas Rush Casino for the complete list of restricted countries. The Casino shall assess your account and make the ultimate call based on your case. Please email [email protected] to submit your request.

Thank you so much Melissa! I just received the mail below;

Thank you for choosing us!

We would like to inform you that withdrawal ID#XXXX has been approved, at the moment your available options to cash-out is Bitcoin. Please confirm how would you like to receive your winnings.

Congratulations on your winnings!

Best Regards,
Withdrawals Department.

Just sent bitcoin info, again so glad for your help lcb and Melissa. Also thanks for the winnings VegasRush.

I will inform again once i receive the payment.