Hallmark Casino, VegasRush Casino Support and Complaints Thread

If you look closely on this email , you can see that i recieve withdrawal cancelation notification. Which says about cancelation was confirmed and money returned to my balance . But i dont order any cancelation on my approved transaction and etc , there is something weird happening in this casino

Hi BorislavT, we're going to notify the Casino Rep. Keep an eye on this topic. 

Hi BorislavT, by double checking your case, we confirmed that free spins were mixed on different transactions and such case is stated in our terms and conditions; thus, the withdrawal request was canceled from our side. You should not receive an approval email so please accept our sincere apologies for the inconvenience and we will take the actions for this not to happen again. 

If you require further assistance do not hesitate to contact us via live chat www.vegasrushcasino.com or give us a call at +1-888-554-5557

Have a good day!

Good afternoon forum team,i have a problem with vegasrush casino  they refuse to pay me money always one answer we will consider your application soon and so every day.I do not know what to do can you help me.Thank you in advance.

Hi interbet77, could you please send me your casino username in PM Inbox and we will can ask The Casino Rep to look into your case? 

I was Scammed by Vegas Rush I played with a free chip hit a big jackpot $6000.00 and that was not suppose to happen.  They have not paid me and keep making excuses to not pay. I requested a withdraw for $2000 and it was cancelled because I did not have 2000 play through I said ok started playing to reach the requirement. Requested another withdraw this time they ask me about a person I dont even know. Gave them my correct information and told him i have 1 account the guy said we can resolve it if you make a small deposit what a scam the real issue is I won a big pot on a free chip and they dont payout and want me to pay why would anybody trust this no one would but a fool.

HEllo ViVa

After our conversation over the phone was a problem of the phone number verified under your account, we have verified and will proceed with your payouts as settle with you already just need to make your request again .

Banking 

Leo 

Hi interbet77

as far as I can see your payouts was approved already ? 

Banking 

Leo 

Thanks Leo, this is resolved

Spoke to Mario and was informed that I'am entitled to $100 and they are willing to pay it to resolve this matter.

Spoke to Mario and was informed that I'am entitled to $100 and they are willing to pay it to resolve this matter.

Am glad they are willing to resolve as some casinos merely ignore their duty towards their players.  All the best and I hope you win big soon.

Hello Tania I was approved to withdrawal 24 01 2019.now the question when do I get money on my bitcoin wallet.

my user name casino umitys33

Hi interbet77, we will ask the Casino Rep to provide updated info on this case. Keep you posted. 

Thank you very much I will wait

Hi interbet77, thank you for enjoying our casino!

In the case of bitcoins, payout sending can take 4 to 7 business days to reach your wallet after your request is approved, so we appreciate your patience.

VesgasRush 

I was confirmed to withdraw money 23 01 2019 5 days have passed I have to wait two more days and I hope to get paid on Wednesday

I was confirmed to withdraw money 23 01 2019 5 days have passed I have to wait two more days and I hope to get paid on Wednesday

The approval process takes 3 business days and then as mentioned before, to complete the request and send you the payment to your wallet takes up to 7 business days.

I noticed you already contacted us via chat with this same concern. Please notice that in our previous reply we stated: "business days", which means Monday to Friday.

there is no such thing in your rules it says withdrawal takes 5-7 days but not said what exactly is monday friday considered workers

good day I have one question when you transfer money enough time has passed your operators write nonsense in chat they don’t even know on which system I am withdrawing funds although I sent you a letter to your email with my bitcoin wallet 24 01 2019.my questions when I get money one answer they are on the way.as I understand it probably they got lost can you give a navigator so that they no longer get lost.it's getting ridiculous

Hi interbet77, thanks for your feedback. At this link, you can confirm the details about how many business days payouts take:

https://www.vegasrushcasino.com/pay/compareWithdrawal/

Since your request was approved last January 24th, it means next Monday would be the 7th business day. Hope this clarifies your concern.

Hope you understand!

what monday Your operator assured me that I will get the money tomorrow I can throw the correspondence with him let's see now whether you keep the words or not I'm waiting for the withdrawal of money tomorrow

Hi interbet77, 

I can confirm your request was completed and your money was already sent to your wallet. Congratulations on your winnings and thank you for being part of our casino.

Good day,vegasrushcasino refuse to pay money.The first time I put money on the withdrawal 27/02/2019 14:53:16 they waited three days and canceled the withdrawal said send documents I sent documents 28 February and again put money on the withdrawal 01/03/2019 03:04:04 Today 05.03.2019 they said they didn't get any documents from me and need to send them again it's just awful.I will attach screenshots.casino deliberately pulls time not to pay money.please help in this situation.

my casino nickname    killo99

my mail [email protected]

they again canceled the withdrawal of money

Just give it some time.

One of the Admins will get in touch on your behalf with the casino rep, or the Casino rep might come here and respond to your issue.

it would be nice if the representative came here

Hi killo99,

The Casino Rep has been informed of your case. Keep an eye on this thread for the updates. 

Thank you very much

02/15/19 requested withdrawal on VegasRush. Attached my documents as prompted during withdrawal procedure. Also emailed them to make sure. 02/19/19 received email my withdrawal was cancelled due to lack of documents. Spoke to Jay via chat he said the 3 day time frame would restart. Was told to request withdrawal again and submit documents. Sent on documents two more times as they said they havent received them. Contacted support again to confirm they received documents. I was told they have them. 02/22/19 receive an email my withdrawal is cancelled again for lack of documents. Contacted support and Alex said it was cancelled by mistake. He stayed on chat while I requested withdrawal again for immediate approval. Makes me wonder why this couldnt have been done the first time. 

Long story short requested withdrawal 02/15/19 here we are 03/06/19 still waiting on payment. 

I have received 4 withdrawals from another site in the period of time that this has been pending. Also have a fifth one in process which may be paid out sooner than this. 

Hi U2SLIMSHADY,

please private message me your casino username and we will ask the Casino Rep to look into your account. 

@U2SLIMSHADY - Thanks for providing the info. We have notified the Casino Rep of your case. Keep an eye on this thread for the updates. 

Hello killo99,

By reviewing your account, we received the withdrawal request on Sunday, February 24th and the approval process takes 3 business days (do not include weekends). By the third business day, on February 27th the request was not approved since the required documentation was not received at moment. Good news is that we can confirm we have received your documents and will continue with the withdrawal process. I will directly reply your last email so you can it as confirmation.

Kevin

Edit: comment wasn't directed at me mod delete if you can.

I sent the documents on February 28 and again put money on the withdrawal but you canceled the withdrawal again 05/03/2019 16:37:02 by writing to me that I have not sent you the documents I wrote to you in the chat and claimed that I sent the documents but you claimed that I did not send anything I gave you proof in the form of a screenshot of my mail.it's your fault you couldn't find my documents and it's your fault I waited seven days.Now withdrawals should be immediate.

good luck to you

Their just depressed withdraw was not reversed.

My bitcoin is pending in my wallet. Looks like it is resolved.

Thank you.

Hello U2SLIMSHADY, 

We do apologize for the inconvenience on your withdrawal request. I confirmed with our baking department and your request was already approved and we also have your confirmation about the payout method. We hope tomorrow the latest you will get your payout. Congratulations on your winnings!

Greetings Killo99,

After reviewing your documentation we realized your utility bill is dated in 2017. By terms and conditions, we require a copy of a utility bill no older than 3 months. 

Please submit your documentation at your earliest convenience for future withdrawals approvals. 

You may send this information to [email protected]

Best regards,

Bernny

Now I will send a new certificate of residence

Today I sent you a new address registration for 2019

or again you will write that did not receive

Hi killo99, 

We will ask them for an update on your case. Keep you posted. 

Hallmark Casino - Beware!

I won over "9k" while playing with a bonus combination they sent me in an email.

I made a $100 deposit then typed in their bonus code combo. the total was then $495.

After I won I went to chat with "VIP Host?" who informaed me that I "need to play right" and that "all winnings will be voided" because "you can't use combination bonus codes"

He then tried to give me my deposit plus their bonus back? LMAO!

If I was playing "wrong", why would he take ALL of my winnings then start me over again by giving me the same bonus combination??????

Oh well, live and learn. Just wanted to let you know before you use your own cash to play.

Dear killo99; 

Thank you for submitting your complete documentation. Your payout will continue with the approval process, within the following 7-10 business days should you receive a confirmation Email from the banking department about your payment method.

Congratulations on your winnings! 

Best regards,

Bernny

Hi tphillippi67,

please send me your casino username in PM inbox and we will ask the Casino Rep to look into your account. 

you got my bitcoin wallet.I hope the withdrawal will be immediately

Considering that you did not find my documents as they should have been and it's your fault there is no doubt and waited 10 extra days withdrawal must be immediate.I think it will be fair

now they have written to me that my bitcoin wallet is not correct this is not a casino it's just awful I sent a scan of my bitcoin wallet they specifically pull time coming up with various pretexts lizh would not pay money