Haiti Casino Support and Complaints Thread

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Here at HAITI CASINO we are just the same players as you. We ourselves have been playing at different casino sites for many years and therefore have vast playing experience. We’ve seen hundreds of games and visited dozens of casino-sites. We know what you need and expect as a player.

Nowadays there are a great number of online-casinos for players to choose from. Every single one of them claims to have certain exclusive features and to be able to give their players a unique gaming experience. Here at HAITI CASINO we are not going to waste our time or yours by saying the same words you might have already heard numerous times. All we want to say is that here at HAITI CASINO we are just the same players as you, so we know exactly what a true player needs and expects.

Welcome to LCB

Welcome to the LCB forum, Haiti Casino Representative! Thanks for signing up! 

Welcome to LCB, Haiti Casino Representative! Glad to have you here 

Welcome to the LCB forum! 

Welcome to the best forum. Thanks for joining our forum.  

Welcome to the LCB forum 

Welcome to LCB. 

Hi Haiti Casino representative! Thanks for signing up! 

Welcome to the LCB forum Haiti Casino Rep 

be careful with this new casino.

the fact is that two weeks ago the casino cheated 3 Russian players with a first deposit bonus. the casino gave all three players a first deposit bonus that was technically impossible to complete. At first we were told that the wager was 30 for the bonus, then for the bonus and the deposit, but the MV won back a much larger wager of more than 50. After the scandal, the casino changed the work of the bonus, but is in no hurry to compensate for the completed wager. we were told that the bonus was issued to get to know the brand. I repeat: we will be given a demo bonus for a deposit. for 2 weeks now we have been trying to get our money back: me - 123,000 rubles, another player - 150,000 and the last player - a much smaller amount. At the Russian-language resource (11stranmts for discussing complaints), at first, a representative answered us on the complaint and promised to deal with the problems of the players, but now he has disappeared for a week. I wrote a complaint to the platform that the casino uses, but they also stopped responding. I urge you to be wary of casinos and not make deposits until they have restored their reputation.

I can transfer all information on this case to the administration for investigation. screenshots, correspondence, links

Hello templar,

Could you please send me your casino username to private message inbox and we'll notify the Casino Representative.

Ok. I sented login

Hello templar,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello.
Yes, we heard about this situation that occurred on the Russian players forum.
We want to point out that we had a regular bonus program, (set up correctly, which you confirmed the platform on which we work) but a few people from your forum did not like the conditions. We as a new brand that wants to be closer to customers immediately changed the conditions for new customers and for those who were already involved in the bonus program we changed the conditions and most of the customers received additions to the bonus and large payments long time ago on the bank cards of these players. I opened your chat with support and I see you were also offered a bonus, but you refused.
After a while you changed your mind and asked for it again. But this time, helpdesk can not respond to your requests because your request to pay you the funds which are on the bonus balance - it is impossible.

good. Can I use my example to say what kind of bonus was given to me and what to wager it back? What did I need to do to get money for the real balance? I made a deposit of 4700, got a 150% bonus, which was impossible to wager. your operator said that it is being cleared for real money, but when playing for this bonus, all the winnings and the badance itself flowed into the bonus account, which makes it impossible to wager the bonus. I played wager x 30 and a much larger wager. the balance was 123,000 rubles. Explain to me how this bonus should work?

You gave us scam bonus and now dont want to pay.

If that bonus was cprrect why u immediately change the bonus work?

and so every time and on every forum. as soon as a representative is asked a provocative question, he disappears. I am asking the lcb administration to hold the former accountable. otherwise the players who play there will suffer the same way.

Hello templar,

We've sent an email to the Casino Representative regarding your questions. Keep you updated.

Good. I'll try to explain it to you a little bit.
Indeed, there were some errors on our part, we responded for a long time but our reaction did not keep you waiting.
You on day 2 was offered a way out of the situation. You refused.

Restore the bonus was not possible, the player has been given alternative terms of bonus and wagering, which may be even better contributed to a good time on our site.

Unfortunately this user reacted negatively and did not want to take this alternative bonus.

Just want to say that the player is directly and directly contacted SOFTGAMINGS, where he received the answer that this policy of the club associated with the prevention of "money laundering" and "bonusjacking".

Due to the unwillingness of the user to accept alternative bonus options and biased sharp criticism in chats and letters, it was decided not to continue the dialogue with him.

We are just as confident that we can offer an alternative bonus now, but on different terms.

attention to all!

you come to the casino. you are given an unplayable bonus as a result of a technical error (and you cannot check it in any way during the game), you play on it all day and, according to common sense, you end the wager. win $ 1,700. and then the casino comes, says that it was a fake, offers you an initial deposit and a bonus, so that you started playing it again. thanks a lot.

I ask the administration to consider the issue of blacklisting the casino every day

Thanks for letting us know

at the Russian-language forum, in a dialogue between me, the casino and the administration of the forum, an agreement was concluded to resolve the dispute. The essence is as follows: they will pay me 123,000 rubles with a wager of 10. During the week I could not fulfill the conditions and fulfill the agreement. I ask the casino to be blacklisted

Hello templar,

We don't know what happened on the other gambling forum and what was the agreement between you and the casino.  However, since the casino offered to give you an alternative bonus and tried to resolve this issue, there's nothing further we can do to assist you with this complaint. If you are not happy with this decision you can try to file a complaint with their licensor.

We consider this case closed.

Good day

I want to thank everyone for waiting for a response.

After some time of communication with softgaming, players have been credited an alternative option - bonus, which equivalent to the funds won earlier.

Bonus wager x10.

We wish players good luck and have a great time at our casino!

Ty. Complain is solved

the casino is mocking. it gave a 123k bonus and again with an unplayable wager. I played for 16 hours at a rate of $ 2.5, but I never won back the wager (pragmatist - turbo spin, 1.5 spin 1 sec. rate - 200 rubles). I didn’t even play afterwards, and when he was automatically written off, the progress was 0. I had to win back the wager 1,214,457 rubles, and according to my calculations, I won the wager 3,600,000.

this is a complete mockery of the player. I ask you to provide a quizo statement on my bet in the period from 03.11-04.11 and to pay the amount to the card when the wager 1 214 457 was won back.

according to my calculations, this is from 170,000 to 200,000 rubles.

the third time I will not wash the wager!

Hello templar,

We've asked the Casino Representative to look into this. Keep you posted.

the casino refused to pay the money. the wager was over and the drills were transferred to the real balance. cheering back, the casino added a number of providers to the description of the bonus in which the wager is not washed. Conveniently - all these providers that players have played.

The casino explained the following (I will enter the text into the translator, but I will attach the original in Russian, in the screenshot):

Good day.

The situation at the moment is as follows:

Cancellation of wagering in certain providers was established a few weeks ago, at about the same time we sent a request to the SOFTGAMING provider to change the conditions and rules of our club, namely:

Providers in which bonus wagering is possible should be highlighted as a separate item.

Unfortunately, due to the technical features of the work, the provider has not yet confirmed these changes in the rules (unfortunately, not all companies can make quick local decisions).

Due to the large number of calls to support on this issue, it was decided to write providers that cannot be used for wagering in the gift description as a temporary solution.

We apologize for the inconvenience and may offer the player to return their entire real balance to the account.

one more thing:

There were 2 not very pleasant situations, both of us tried to solve from our side as quickly as possible and with respect to our players.

It is a pity that the conditions were not prescribed in advance, but on our part they did what they could, namely, they provided a temporary solution in the form of a verbatim description of providers in which the wagering of bonus funds is impossible.

Soon all these providers will be added to the club rules as a separate clause.

We are sorry that you did not like it with us, but we will improve.

Thank you.

and further:

I think that anyone can be blamed, but this is not the main thing.

We do not want this kind of conflict, so we offer you solutions.

The maximum that we can in this case with you is to offer to return and withdraw your initial balance.

thus the casino refused to pay for the fair wager. twice stole money from me 123k, and then another 170k rubles. The casino is trying to shift responsibility to the platform and this casino is a white label of soft gamings. just what does the client have to do with it? In general, we are dealing with scammers who lose their players and do not pay winnings.

Hello everyone, the situation is identical to the person who has a complaint about this casino!poplnil 900 r gave 1350 r bonus vager x30 only for a bonus.there are no rules to wash on your own and bo first go to the real balance business!so I entered normally 47 k) and played at rates of 20-40 hours 5 and left 17 k on the balance because there is no answer!and then I get a letter sorry for the long answer, you won back 18%, I wrote back to them that what the hell was more than 70 thousand laundered, to which I received an answer tomorrow the manager will solve your problem!and despite the fact that you need to win back your own, even the operator did not answer so all the screenshots are oest!

I will wait for the conclusion because this is a dilution)And we also write the same players and we know what the players need.aha, it can be seen that they didn't have time to open any complaints right away! They wrote off a win of 17,500 without explaining the reasons, the support carries nonsense once a day!After I laundered the 70,000 rubles wager, they changed the rules of what to play

how the wager played, I played for 8 hours without a break and as a result, after three days they add to the bonus rules that the wager cannot be played in those providers that I played and I ask for help friends)

They didn't return a single ruble to me, writing off the winnings referring to the rules invented after these are mashenniki!

Hello Иван Титов,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Good evening

We want to inform that the player was given, in his words, a satisfactory solution to his question.

The player was credited a bonus in the amount of sum that is specified in the complaint, with the wagering.

We apologize for the inconvenience and wish our players only wins!