CLOSED: Gransino Support and Complaints Thread

Hi everybody,

We are happy to be a part of LCB.

We recently launched our newest Brand Gransino. It is set to revolutionize the market with its unique gamification, providing access to Casino, Live Casino, Sportsbook and Virtual Sports.

Gransino has over 3000 casino games from more than 35 providers, along with sports betting opportunities, exciting bonuses and big money tournaments. The games are made available in more than 10 languages with multilingual customer support 24/7 (Live chat, email or via phone).

If you have any doubts, questions, idea or suggestions, please let us know right here!

Edited by Moderator KingNemo: 5th January 2021 - Gransino Casino is CLOSED

Welcome to the best casino forum with the very BEST members! Thanks for joining the forum and providing support to our members.

Welcome to LCB 

Welcome to the forum 

Welcome on board. 

Welcome to LCB 

Welcome to LCB forum! Thanks for being available to assist our members! 

Welcome to our forum, glad to have you here! 

Welcome on board! 

Hello, looking for a new bookie i found good reviews about your site,

according to the rules i made all the necessary rollover requierments,

however after fulfilling, my bonus have not been added automatically.

I was informed on support that it was administrator decission.

My question is why i have been played into this situation if the process

should be "automatic" ?

If it was not why i have not been informed prior to my deposit.

I feel cheated here.

Please play by the rules,

Best Regards, huragans

Hello huragans,

Could you please private message me your casino username and we'll ask the Casino Representative to look into this.

Thank you Sydney, you the real @mvp here :), i just sent all the details.

Welcome  to LCB 

...

Hello huragans,

Thank you for providing us with your casino username. We'll get in touch with the Casino Representative and ask him to post a reply in this thread.

Hey thanks there, i am really exited to see the answer, as the only info i got back from them on support/email

is that they can(?) deny to fulfill the deal without giving a reason if "susspecting of malicious strategies"

what is extra interesting as what i did was placing three bets on weekend UFC card (over 2.0 odds) just for more fun.

Thanks for fast response,

All the respect,

huragans

Dear huragans,

We are sorry to hear, that you are unsatisfied with the experience you get regarding our bonus promotion, as we always do our best to provide the best service to our clients. I also want to appologize that it took so long for me to answer. As far as I can see, this was an administration decision based on your player history and according to T&C Point 2:

2. This offer is available until stated otherwise and can be withdrawn at any time at Gransino`s sole discretion. 

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,

Gransino Support

Hey Gransio_Sven,

Thank you for reply, i deposited directly to this offer choosing it from the avaliable ones,

even if you pulled it back just after, you should still play it accordig to rules i was singin while cashin.

Worth adding i asked for fast withdrawal your support agent to move on but was forcred to photomodel in front of your site

holding my ID. Beeing treated this way i assumed creating a topic to warn other ppl and give you a chance to fix it

was a good idea. Please, lets find a fair way to resolve this?

Best Regards,

huragans

I didn't get answer in other thread so i ask here again. Is my country Montenegro restricted to register in your casino, I cant find my country in registration list? On other casino forums i see that my country is accepted 

The casino rep is checking on it and will provide the answer soon. Please keep an eye on this topic. 

So i guess my case is already lost?

And you gonna hide behind "administrator's decission"?

Pretty pathetic for such a "renown" casino...

What does it mean you can just pull out from a deal with customer any time without giving any reason.

And you keep pushing ppl to risk money without giving promised reward, all that with aggresive marketing

here and there...

Thats SCAM.

You don't know???

Casino knows everything and always has better knowledge. From users.... 

Hi huragans,

We're going to double-check on it once again and try to get more details about why the bonus wasn't credited to you. 

Hi perobet,

We currently do not allow registration from Montenegro. But I will ask for what reasons and whether we may not allow this after all.

Best Regards

Gransino Support

Hi huragans,

We apologize again for the inconvenience caused. Player verification is a normal procedure to ensure that all information are correct and we kindly ask you to do so. You also have received an email from support explaining why the payout did not go through. Please follow the instructions so that everything goes smoothly for the next transfer.

Best Regards

Gransino Support

Hi perobet.

I have asked again and unfortunately we cannot accept players from Montenegro and this will also not change in the near future.

Best Regards

Gransino Support

Hello. Deposited and won from free spins 52 eur. Requested withdrawal. 3 days to process with skrill, 3 business days. Support dont know if verification is needed. Transaction history dont available, need to contact support. Strange casino. Is my deposit safe? Casino representative dont aswer.

Hi olegs,

Can you please provide me with your casino username so we can notify the casino rep? 

My username aolegf

The casino rep has been notified. Keep an eye on this topic. 

Hi olegs,

Sorry for the delay. You have made a new deposit the same time you requested a withdraw. Because of that the KYC process was triggered and as far as I can see is not finished.

Best Regards

Gransino Support

Hi. I have made only 1 deposit 14.09. Got first deposit bonus and 20 free spins for 20 days. And on 17.09 I won from free spins and request withdrawal. And only yesterday I receive request for documents. So 4 days from withdrawal request. How long time takes verification? And withdrawal processing after verification?

Hi olegs,

You made an deposit request 1min before withdrawing money and thats why KYC procedure was triggered. I will send you more information in a private message because I cannot post personal information in a forum. Please send us the required documents and you will receive your money.

Best Regards

Gransino Support

Hi, I have send my documents yestarday.  `Today got email - yo recived them, but will check 3 business days.

I made only 1 deposit on 14 september status -completed. I dont know why in hiostory 17 september is one more deposit, but status of this deposit is - pending. I dont made this deposit. And I have recived 3 or 4 emails about requested withdrawal from system. You have technical problems.

Hi there fellows!

Was little off on a trip, just want to update i still did not get my payout :),

i doubled up all i got left and fortunately won.

It still leave a bad taste you advertied me with welcome offer

and after fulfilling all the requierments within the rules,

you simply rejected your part of the deal hiding behind this shady

thing (Casino can do whatever they want).

Gransino_Sven maybe you could review my case, and find a fair solution?

With all the respect,

Huragans.

Hello, withdrawal still not recived. No email from finance.

Hi olegs,

The casino rep says he'll get back to us today. Keep you posted. 

Hi. Today is over. Where is he?

Hm! We've sent a reminder. He promised he'd get back to us but he was probably waiting for the reply from his team. 

Hi Huragans,

Please make sure that you have completed the KYC procedure in order for your withdrawal to be processed.

Hi olegs,

We apologize for the problems this has arisen and your withdrawal should proceed normally.

Hi olegs,

MelissaN have asked me to check back on the status and I can confirm that the payment was made succesfully on 09/28/2020.

Hi huragans,

MelissaN have also asked me to check back on your status and I can confirm that the payment was made succesfully on 09/28/2020.

Hi. Yes payment recived. But 11 days for 50 eur withdrawal is to long, isnt?

Hi thanks for keeping thread alive,

Gransino_Sven but what about the deal you decline to fulfill with my match deposit,

i meet the rollover requierments meeting the rules with betting 135$ on given odds, where is your part of a deal?

Hi huragans,

The casino rep has been notified. 

Hey MelissaN, thats highly appriciated!

Gransino_Sven could you please refer to why i have been cheated on your site?

Been waitin a while... :)

We'll send another reminder to the casino rep to see what's going on. 

Guess the adverised, promised, SIGNED offer was just a scam,

not sure why such segregation and "fraudster" practices are beeing tolerated.

IMHO whenever sportbook/casino is acting that way should be degraded/censured.

And all the potential players(CUSTOMERS!!!) warned about potential dangers....

Cheers to all LCB community!