Grande Vegas Casino Support and Complaints Thread

Hello, 

I made a withdrawal request of $100 a week ago, Grande Vegas Casino, they reject my withdrawal request and asked to me send the documents. I played here for 8 years and have never met any problems. But they blocked me.

I sent them all the documents. Passport and ID licence.

But just can't log in. No reason.

I think they should pay me before they decided to block me. I deposited about $200 and wanted to safe $100. How they can still have a licence? They should be closed as my account.

ID Alex****

Hello Alexa333,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Hello Alexa333,

The casino got back to us, stating they would investigate your case and get back to us.

Keep you posted.

Hello,

Thank you, waiting for the reply!

Hello Alexa333,

We have reached out to the casino again.

Keep you posted.

Hello Alexa333,

The casino informed us that you were banned due to fraudulent activity detected by their risk team.

Do you have some updates for us?

If this is the casino's final decision, we must close this complaint because we have done everything we could to assist you.

Hello Alexa333,

We will close this complaint due to the inactivity of the submitter.

I finally got my VIP STATUS back after two years and the minute I do a withdrawal the status is taken away. This has happened all three times I have done a withdrawal. How is this fair?  I am so frustrated. I only had it back for a month.  

Hello itsallboutheride,

Please send us your casino username via private message if you would like us to contact the casino representative for more information on your case. 

Hello itsallboutheride,

Thank you for providing your credentials, we will contact the casino representative and inquire about your issue. Keep you updated on this thread. 

Hello itsallboutheride,

The casino rep responded and informed us that your VIP status was reinstated. We consider your complaint RESOLVED. 

Grande Vegas casino. I won $ 3,800 dollars using a free chip they casino gave me as part of a deposit bonus. I was unaware at the time that it had a maximum cash out value and the casino took over $3590 dollars from me when u reached my playthrough requirements. This was three weeks ago and they have been playing me about verifying my account and STILL HAVE not sent me the $250 they owe and that has been sitting in my account HELP

Hello THEBEAST75,

First of all, welcome to LCB!

Please send us your casino username via private message so that we could contact the casino rep and check your account.

Thank you.

Hello THEBEAST75,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative and inquire about your case please send it via private message.

Since we haven't heard back from the member, we will consider this complaint CLOSED due to the submitter's inactivity.

Grande Vegas has now taken over 2 weeks to verify my account won't pay me keeps saying pictureciscburrry or we have a back log or something to ALLWAYS not pay  user name ch***

User name ch*** still awaiting verification...been since Oct 6 ...Everytime they give me an excuse alot of winnings back log or id bulrry is THIER go to to prolong things ...says 3-5 days now way past it 

Hello campy macamp,

First of all, welcome to LCB!

Sorry to hear that you are having issues with the verification process. Please be advised that it sometimes takes casinos several days to review documents, especially if they are not clearly visible or the information doesn’t match. Have you resent all documents for verification?

Thank you for providing your casino username. We will contact the casino rep and check what's happening with your account.

Hello campy macamp,

We still haven't heard back from the casino rep regarding your verification. Have you managed to get your account verified in the meantime?

Thank you.

Hello campy macamp,

We've contacted the casino rep and asked for an update regarding your case.

Thank you for your patience.

No I haven't been waiting since Oct 7th 

Hello campy macamp,

We've contacted the casino rep again and asked for an update.

Thank you for your patience.

Hello campy macamp,

Still no answer from the casino regarding your case so we've pinged them again. Hopefully, we'll hear back from them this time.

Thank you for your patience.

Hello campy macamp,

We've received a response from the casino rep that you've been notified to send a new and valid proof of address.

Could you please confirm this for us and update us on the progress?

Thank you.