Warning list - GorillaCasino and 770Red Casino

Hello to all the players of LCB

Happy to Join this forum, i will try to help you as much as i can into all your request or questions for our brands; 770red and GorillaCasino.

You can PM me and i will do my best to help you as fast as possible and find the best way to make you having a good time with our brands,

Great play to our Betsoft Gaming and Parlay Games brands,

Have a good one,
Eric

Welcome to the forum!

hello. In november 2014 I won from free chip at gorilla casino. max withdrawal was 50 euro., but I have to make deposit of 25 euro. I have deposited and request withdrawal. I got to my PayPal 48 euro - but my deposit not, only max win from free chip ( but - 2.00 euro fee). Than Melcb help to get part of my deposit - 19 euro. But remaining part of my deposit 6 euro they dont whant to give me back. I should get 50+25=75 EUR, but recive 48 + 19 = 67 EUR, maybe can you  help me to get my money?

Hello Olegs,

I did exchange with Melcb as well about it and i'm sorry we cannot take on us your fees from your withdrawal, it's like that with all of our players into our brands, and i'm sure you will understand that we cannot pay the fees from each withdrawal method,

King regards,
Eric

Thank you for fast reply. I have played  only few casinos with fees for withdrawals to ewallets, most of casinos dont have fees for withdrawals at all. But ok, its your terms.

Hi, Eric,

I have a 2 month delayed withdrawal. I have waited repeatedly on live chat for hours, with no luck.
I have 1550€ payout.

I have joined after seeing you here. I have played in Gorilla for a few weeks.
I first had one successful withdrawal of about 160€ or so; my account has long ago been verified. So I upped my deposits a bit.
I have at that point spoken to you frequently on the phone, you seem to have phoned me almost every day with various offers and bonuses. I wasn't too keen on them most of the time, but I did take you up a few times. In any case, you were keeping constant contact and seemed to really do your best to get me to play there.
After placing that second withdrawal request (27th of November) no word, and no response to emails. My account code is GOR16856608486.

We also have a mediation process ongoing. Hopefully we can resolve this.

Hello Eagle7,

I think Melcb told you to right here to get me in the loop, anyway i already explained her that i got a negative feedback from the Fraud department about your history and we will not be able to move forward with your withdrawal, it's again our term and condition to play roulette system in order to break our tables games,

I'm here to help you all but in that case i cannot do anything for you because it's coming from the Fraud department,

King regards,
Eric

Hi, Eric,
Thanks for the reply.

Whoever it was they got something very wrong.
I have not played roulette at Gorilla at all.

We are currently in talks with Casino Rep.

In the light of the information provided to us by the Rep, we are fully supporting Eagle7's claims to get paid.

We will keep everyone up to date.

Cheers
Zuga

Just to give you all an update:

The casino Rep is claiming that the Martingale betting system was used by Eagle7 , and this is why the fraud department has decided to not pay the player. At the same time accusing the player of fraud , for using this system? ?

So for the sake of transparency we need to clear few things up here.

FACTS:

1. Martingale System is NOT illegal
2. Martingale System does NOT give player an edge over casino
3. Martingale system is NOT fraudulent behaviour
4. Martingale System actually gives casino an edge long term.
5. There is NO betting systems that give players an edge over casino

More info on betting systems, including martingale : http://wizardofodds.com/gambling/betting-systems/


When we confronted the Rep with this, all they had to say was well I tried and finance dept. has the final word and I can't do anything.

Well that just doesnt cut it, now does it?  We have also asked the Rep to provide us with the exact rule from their T&Cs which gave them the "right" to refuse to pay the player.

According to their own T&Cs, in reference to the fraud , there is nothing about the betting systems that even them consider as fraudulent, yet alone about the martingale. So what they now claim as fraud ( no matter how ludicrous that is ) is in direct collision to their own terms : http://www.gorillacasino.com/support/terms#section16

We are still waiting on their reply as well as for the hand play history of the player. Player is claiming they did not play roulette ( as the Rep referred to roulette system being used ), and they claim they played slots and blackajck. Also they claim they did not use martingale system ( not that if they did would make them in wrong ).

I would also like to see how exactly they played , and to inspect their betting patterns. But again I have to stress out no betting systems can break the house. Period.

From what we have seen so far, we strongly believe the casino should do the only right thing here, and pay the player.

I will keep you updated.

cheers
Zuga

unreal, this casino has some serious issues . and someone from that fraud department needs a carrier change as they sure suck at this.

This is definitely rogue behavior and if the casino remains at their position then the only fraud committed would be their refusal to pay the player.

Hi LCB'ers

We have placed Gorilla Casino and their sister site 770Red on our warning list.

Unfortunately  this casino has proven to be difficult and not willing to co-operate and do the right thing.

Almost a week ago we asked to provide us with the complainant's hand history, which we did not get.

We also asked them to provide us with an exact rule from their own T&C's where it is explicitly stated that the use of Martingale betting system, or any other system, is prohibited.

Given that they denied the complainant's winnings on the grounds of this system, one would think they would have such rule listed as non allowed under their T&Cs.

There is no such rule, which means they broke their own T&Cs. However I must stress out that even having such rule would not make it right nor would make any difference, as the use of Martingale system is NOT fraudulent by any gambling standards.

All players are strongly advised to avoid this casino as it is obvious they do not abide by any rules, not even their own.

Zuga

These guys definitely can't be trusted

that is appalling ! what are they thinking? martingale and fraud in one sentence , are they for real? ?

thanks LCB for the warning. It is such a shame that casino has to use such fishy methods to refuse the payment.

It seems they have something to hide as they do not want to provide the player history and the martingale excuse is insane and outright rogue. One big BOOO for gorilla 

770red paid the Casino, and I do not get my prize
2 weeks ago I claim my prize and can not get any answers
please help me to get my winnings

you probably ain't going to get paid Peter, this casino is rogue and stealing the winnings.

What a shame  . I wish these casinos would stop their roguish behavior and start paying players like they should. It really makes me mad  >:(.

@PeterThe Situation Bogdan

Unfortunately there is nothing we can do to help you get paid. This casino was placed on our warning list last week , for the reason of cheating the player out of their rightful winnings.

plus they are now ignoring our emails ( not that they were any helpful before ).

So until they seriously change the way they operate, we advise all players to avoid this group at all cost.

never will I get my prize?

very high I need this money..:S
in Hungary, the situation is very evil..:S:S

Like I said, there is nothing we can do as the Casino Rep is ignoring our emails, not that it would make any difference if they did respond given the previous unsuccessful complaint.

I'm afraid you are on your own here, and will have to go through their customer support and inquire about your cash-out.

Admin note: Eric Gauthier has been removed from our list of approved Reps.

This is a sad turn of events.
No hand history was provided by them as it would not show any Martingale system (not that it would matter, like Zuga said).

In any case, I sincerely appreciate the efforts undertaken here and it's good to have a place to turn to.

I hope the casino found it worth not paying the player. Now they are on the Warning list and lost a lot of potential players  . I had hoped this would have been  resolved.

someone already got the money?

rejected because the payments did not reach 250 dollars
win to get that $ 250
Now it all transhipped my bonus balance
these scammers!!!!!!!!!!!!!:@@@@

Thanks for all of the important information in this thread. Hopefully, those who are owed money will get something. You save a lot of people from depositing at Gorilla, and cut down the profits drastically from
rogue casinos such as this. This is one of the most disgusting examples of "player abuse" that I've seen.
And unless they make good, and fast, should be run out of business !

Its good to see LCB taking a stronger stance against these rogue outfit. Some of these casinos are truly underfunded and have no business trying to open an online casino. Players please stick to the casino with a true history or new ones that are backed by a big named parent company...

800 GbP to get from 770red . the muppets asked me to deposit after i was sucsessful with nodeposit. and no live chat and no email nothing. insted today my account is frozen. is there no one that can close that casino? licence giver? they have to be punished for that ignorant behaviour

so i never will see money and in addition my deposit is also stealt.  be happy that you guys from 770red can hide in internet. i would break you each bone

I am so sorry for you centurio007, I understand your anger.Maibe they don't have a licence, otherwise you could have a chance to get your winnings.

I deposited 1.500EUR and won 3.000EUR
They deleted the Live Chat Support, dont asnwer the email or they havent even a number phone where to call.
Im trying to contact with the police in Panama, where they casino its supposed to be.

They say is forbidden play roullette and slots with bonus money ( WTF, they only have that games!!!!)))
But I never accepted the bonus!!! I only played with my 1.500EUR and I could show if they just DONT JUST BLOCK MY ACCOUNT today !
This is amazing!!! unbeliable.

And I have an important prove.. . Im talking about PARLAY. They system of payment 770red have, and they dont know nothing about them. They assure me they are scam.

That Eric who talkes here, is answering my complain in other website but with more and more lies.

Come on guys that cant end here!!! We have to do something!!! its a rogue and this Eric steal thousand € and thats all? The casino is ubicated in Panama. I contacted with them. you can find them in Facebook

i want my money back, but more important is thinking how the live like kings stealing money

I'm sorry to hear about all these bad experiences,

I contacted Eric, lets hope he will respond soon.

Regards,
Emma

Hi Jorge Martinez,

we have been notified that the rep is dealing with your complaint on another forum. Please clear up this complaint on this forum first. It makes things confusing for us and the rep if two different parties are contacting about the same issue.

Thanks,
Melanie