Dear Fabi84,
We appreciate your taking time to share feedback!
We keep an eye on each and every cashout request and go all out to prevent delays in payments processing. However, the withdrawal process may be affected by numerous factors.
First of all, a Sofort payment option does not support withdrawal feature, therefore, you were advised to choose an alternative one. Besides, according to our Withdrawal Policy (paragraph 12 of T&C), the Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity.
Having checked the information in your account attentively, we can surely state that your first withdrawal via Mifinity has been already approved from the side of the casino successfully! You may check the status of your transaction in your casino account, namely the tab "Wallet">"Transactions History."
You are to note that date of receipt of money on the Gambler's accounts outside of the Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.
So, after the withdrawal is approved from our side, the speed of the payment only depends on which of the payment methods you selected.
In case of any information or help on the matter of your withdrawal or account still required, feel free to contact our support team via live chat or e-mail [email protected] at any time.
Best regards,
Goodman casino team
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