Golden Crown Casino Support and Complaints Thread

Golden Crown Casino is a fresh online casino. The casino accepts cryptocurrency. Fast 24/7 support. Multiple currencies in one account available. Licensing authority - Curacao.

Welcome to LCB forum, Golden Crown Casino! Glad to have you here to assist our members! 

Welcome to LCB Golden Crown Casino Representative! Thank you for being available to assist our members! 

Welcome to LCB forum! 

Welcome 

Welcome, great to have you with us

Welcome to LCB! 

welcome to LCB! 

Thanks everyone for the warm welcome!

Could someone from Golden Crown Casino please contact me. I have tried to reach you through live chat and email for over 2 weeks now. Never online and no reply from email...  I'm not sure what this 'fast 24/7 support' is you mention?

Hello Thommo100,

If you want us to contact the Casino Representative regarding the issue you're having at Golden Crown Casino, please send me your casino username in PM inbox. 

Hello Thommo100,

Thanks for sending over your casino username. We've sent an email to the Casino Representative and asked him to reply to you in this thread.

Hi, Tommo100! Sorry for late response. You could contact us via live chat or email:

[email protected]

Best Regards,

Golden Crown Casino team

Has anyone noticed the issues with the tiger tiger game by Yggdrasil? I started playing this game through Golden Crown Casino, just on small bets of about $2/3 per Spin. It was all fine. Then I started betting higher, and from $20 & above per spin and above the game become randomly buggy & the reels hardly spin. I contacted Yggdrasil who basically claimed that I was wrong even though I have video evidence of the reels doing this on higher bets. I suffered an alarmingly high loss from the game which to me seems like it’s because of the malfunction with the reels not even spinning. Just wondering if anyone else has had this experience with this particular game? I'm happy to share videos I just need to make the files smaller first! 
 

username is >email removed by moderator Sydney due to privacy reasons<

Hello Dayle Callus,

We've checked this game, and we couldn't find anything wrong here. We've also sent an email to the Casino Representative and asked him to look into this. 

Keep you updated.

Dear Dayle Callus,

We appreciate your taking time to share feedback! 

We are sorry to hear about your problem. Thus, we would like to explain the situation that occurred and provide you with the necessary information to make things clear. 

Please be advised that all the gameplay takes place on the servers of the game providers, and we regrettably have no influence on this at all. According to the check results, no problems with Yggdrasil games have been found. Besides, we have not received any reports of possible issues from other players. 

As far as we can see, you have not had any game activity for quite a long time, so, please, do not hesitate to contact us via online chat or e-mail: [email protected] if there is anything else, we could help you with.

It should be noted that your dedicated VIP manager is also always eager to assist you in a timely manner at any time!

Warm regards,
Golden Crown casino Team

Thank you. I understand what you are saying however I have evidence of the game play not playing correctly. This has been going on since January which is why there has been no game play. Anyway thanks, I'm just so disappointed the evidence is there but no one seems to be able to help.