GAMBOLS Support and Complaints Thread

Hello LCB Members!

My name is Michael, and I represent GAMBOLS Casino. On the behalf of the whole team, I am saying that we are happy to  be a part of this community! 

GAMBOLS is a brand-new casino available for the US players. We did our best to bring together some of the best games available across the market, along with flawless service and astonishing bonuses.

We really hope that you will enjoy your time with GAMBOLS, and of course, we wish you the best of luck playing! 

Shall you have any questions - please feel free to leave a message on this thread :)

Hello Michael, thanks for coming on here to represent GAMBOLS Casino. We are happy to have you part of the LCB community! 

Welcome to the best forum Michael 

Welcome Michael

Welcome Michael, nice to have you here 

Welcome to our forum Michael 

Welcome to our forum. Hope you'll have a great time with us and our members! :)

Hi Michael, Welcome to LCB 

Welcome to LCB Michael! 

Welcome to the LCB forum, Michael! Thank you for being available to assist our members! 

Welcome to the best forum Michael. 

Welcome to our forum, Michael! 

Glad to have you here Michael! Welcome! 

Welcome to the LCB forum, Michael! 

Thank you all guys for the warm welcome!  

Where do i find promo codes at?

Hi Lioneprouse, 

This is a topic for direct casino support, if you are interested in GAMBOLS bonuses and promotions, you can find more information HERE

Hi, how do I use my bonus balance on games after using my cash balance ? The system just shows my cash balance available for wagering on games and won't allow access to my bonus balance.

Same thing happened to me on my second bonus there. What you have to do is cancel the current active bonus to allow your new bonus funds to show up. 

Hi Terjzim, this is happening on my very first bonus unfortunatley. Thank you for trying to help though.

Hello wedgehead, 

We have pinged Casino Rep that there is activity on this forum thread so they may provide guidance soon.. 

Hello Wedgehead! 

First of all - thank you for choosing Gambols, we are really happy to have you playing with us. 

Could you please send me in PM with your username/email address you used to create an account with us? The reason why you cannot use your bonus balance might be due to several different factors, like still having your real balance of more than $1, or trying to access games that are restricted for specific bonus. 

I want to understand the exact reason in your situation and fix it for you.

Thank you,
Michael 

The support staff at Gambols and I arrived at a solution, so I will thank them publicly here.

Thanks for the update wedgehead! Glad the issue was resolved! 

Thank you for the update!

Shall you need anything else - we are always here for you! 

Thank you,
Michael 

Hi Michael,

I was just in my account an hour ago providing verification docs so I can withdraw.  Now, I can not log back into my account,  It says user not found.  I sent an email to support but haven't heard back yet. I tried to phone support but the call won't go through.  I'm starting to worry about the illegitimacy of the site.  Can you advise how I can get help with this?

Hi lisa3179, 

We will ping Casino Rep as soon as you provide us with your GAMBOLS Casino Username via private message. Thanks. 

Hi lisa3179, 

We have received your username for GAMBOLS Casino. Casino Rep has been pinged! Keep posted on this forum thread for a response. 

Hello Lisa! 

There is absolutely nothing to worry about, we are here for you at all times for all kinds of inquiries. 

Customer Support department has informed me that this matter has been resolved.  If there is anything else I can do for you - please let me know.
Also, congratulation on your winnings! 

Thank you,
Michael

Yes, this has been resolved.  Thank you for your support!

I recently signed up and made a deposit. I dd all the steps necessary to claim and receive the 200% welcome  bonus, but something seemed to have went wrong. I attempted to use the chat feature immediately unfortunately, *the chat feature doesn't work it's just an image icon*. I emailed support even before my funds showed up in an attempt to make sure I was going to get my bonus.  I called the support number numerous times but it just gives you a busy signal.  No word back from them. I emailed the next day as well and nothing. I used the websites mail center and send a message and nothing. I attempted clicking live chat many times, but again, NOTHING!!   I would just cash out ,but of course, they will want to wager and send documents and jump through hoops along with a minimum cash out amount.

I find it very concerning there's zero support you can contact. 

Hello SlotGirl888,

Can you please send us your Casino Username via private message, so we can get in touch with Casino Representative in order to help you with your concerns?

Hello SlotGirl888,

Thanks for sharing your credentials. We have sent an email to Casino Representative in hopes that this case will be resolved in the shortest possible time. Please keep us posted.

Yes, please do. 

I have yet to hear from them (other than some email bonus offers).

I sent a message to the rep here as well. 

Live chat still not working and phone support is still just a busy tone. 

I heard good things about the casino from more than one person,  "They pay cash-outs on time and their support has been good". They were puzzled as to why the "sudden" change in CS. 

Apparently this casino has zero customer support? Do they have a sister site?

Hello SlotGirl888,

No, they do not have a sister casino.

We will send a reminder email once again in hopes that they will get back to us.

Hello SlotGirl888,

Still without any response from the Casino. We will send a reminder once again in hopes that we will get some feedback. Keep us posted.

gambols.net, It's down. 

Hello AxelWolf,

We just tried and managed to access the site, and everything is working. As we can see this Casino is US allowed so please try again or let us know from which state you have tried to log in.

Hello AxelWolf,

We will mark this case as Resolved.

People can't access it from  Multiple states you were once able to. 

Hello AxelWolf,

You would need to let us know from which states exactly people had issues accessing so we could check with the casino representative and update our records if needed. 

Do their casino reps respond? The link for chat has been disabled for months(it's just a picture of a chat box) and they don't respond to emails.   

So far from FL, NV, and CA.  

Hello AxelWolf,

We have contacted the casino representative to inquire about the states where you have had issues accessing the site. As soon as we receive a response, we will update you on this thread.

Hello AxelWolf,

We are still waiting for the clarification about this matter. We will send them a reminder email in hopes that we can help you resolve this case as soon as possible.

Keep an eye on this thread.

Thank you.

Hello AxelWolf,

Unfortunately we haven't received any response from them thus far. With that being said we are forced to close this complaint due to Casino unresponsiveness.

Obviously they don't want to cooperate with the complaints, so our hands are tied.

We will mark this case as Unresolved.