GambleZen Support and Complaints Thread

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Welcome to our lovely Forum! 

Welcome to our forum. Thanks for signing up. 

Thanks for signing up, glad to have you here GambleZen Casino Representative! 

Welcome to our forum! Glad to have you here! 

Welcome to the LCB forum, happy to have you here to provide assistance to our members 

Welcome to LCB 

Hello GambleZen,
Welcome to the LCB forum! 

I am glad we will be working together to support players!

I ask Gamblezen casino if they can se deposit limit to my account. It takes 3 weeks before they finally confirm it is set.

This happen 3 months ago, July.

Today 17.10  i deposit and notice there is not any limit on my account. I ask it about chat support and first they say it is still under proceed.. 🤭 When i say i get email confirmation about it 3 months ago, they change answer and say at it impossible to se to my account.

When i ask why you send confirmation email on july if its not set, support agent ask send email to casino and stop response.

What kind if casino lie about deposit limit?

Hello Jame,

Please send us your casino credentials via private message and we will contact the casino rep to check your account.

Thank you.

Hello Jame,

Please see below the rep's response:

We would like to address the recent situation regarding your deposit limit request. On June 21st, 2024, you requested a deposit limit of 20 euros per month. Unfortunately, due to a misunderstanding on July 1st, our team misinterpreted the note in our system, leading to the assumption that the limit had already been applied.

We deeply regret this oversight and are actively reviewing our procedures to prevent similar occurrences in the future.

The requested deposit limit is now in place. Additionally, we see that during yesterday’s gaming session, you made a total deposit of 120 euros and currently have a pending withdrawal of 130 euros. Our KYC department is awaiting your documents, after which we will proceed with your payout.

Thank you for your understanding.

Could you please confirm this so we can mark this as resolved?

Thank you.

Its ok, just wondering why chat support actually lie about it. They say my request is still under proceed. What is lie.

And then they say casino dont even have this kind if option yet. Again lie.

Not sure how player can trust anything this casino support say?

I send all documents what they ask 2 days ago. No one confirm or ask more documents, and withdrawal just pending.

Regards, thanks for help Jovana.

Jame

Hello Jame,

Any updates on your case?

Thank you.

Hi Jovana.

No updates other then document are confirm 3 days ago, but withdrawal still pending. No answer email when i ask if they need something else.

Dear Jame,

So, your documents have been accepted? Maybe allow a few more days for the withdrawal to be approved now. Please keep us updated on the progress and let us know if you need us to contact the casino rep again.

Thank you.

Hi Jame,

Any updates on your withdrawal?

Thank you.

No nothing. Withdrawal pending 2 weeks now. No one answer email.

Hi Jame,

Please keep in mind that weekends can sometimes cause delays in processing withdrawals. Let’s wait a few more days, and if there are still no updates, we’ll reach out to the casino rep.

Thank you for your patience.

Hello.

I would like to inform you that withdrawal request for 130 EUR has been successfully processed. Please allow some time for the funds to appear in your account.

Best regards,

Gamblezen Casino

Hi Jame,

Please let us know once you receive your funds.

Thank you.

Since it's been more than 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as RESOLVED.