CLOSED: FlipperFlip, Aurum Palace Casino Support and Complaint Thread

Aloha LCB’ers!

FlipperFlip, a new brand, is on the market! Tropical islands, sea waves, fresh breeze, and cute funny seals are already waiting for you!

We prepared for you beneficial promotions, loyalty cashback, Prize Draws, and advantageous VIP program. 

Our main feature is the possibility to play 4 games on the screen simultaneously!

Multiple game providers – Netent, MicroGamning, Ygdrasil, Pragmatic Play, NolimiitCity and more.

The site caters to 7 languages – English, German, Spanish, Portuguese, Finnish, Japanese and Russian.tg

24/7 online support – just log into your account and have a chat with our friendly and professional team.

Please note the FlipperFlip doesn't accept players from US, UK, FR, NL and a few more. If you are unsure please, drop me a message here and I will help you!

Feel free to text me if you have any questions or need any assistance! Your needs are important to us!

In any case: Direct support email: [email protected] or in Live Chat 24/7. 

My name is Molly and I look forward to chatting with you all. Both Player and Affiliate queries will be managed by me!

Best Regards and hugs for all!

Updated 18th January 2021 - Aurum Palace Casino added to LCB lists.

Edited by Moderator KingNemo: 6th May 2022 - FlipperFlip is CLOSED

Edited by Moderator KingNemo: 25th May 2022 - Aurum Palace Casino is CLOSED

Welcome to LCB forum Molly! Thank you for being available to assist our members! 

Thank you for welcoming! Always ready! 

Hi Molly! Welcome to LCB, glad to have you here! 

Thank you, Marija! 

Welcome

Welcome to LCB! 

Hello Molly, 

Welcome to the forum! Glad to have you here to assist our members! 

Thank you, Tania and Anchi ;)

Hy

Had an open Withdraw and must now wait 72hours to veri and the Christmas time is too. 

Can you speed up the Process?

Username CaNna09

Hi Fabian Wrfgrrgrfgfdgf, 

we'll ask the casino rep to check the status of your withdrawal request. 

Hello Fabian Wrfgrrgrfgfdgf, your payment request has been approved today in the morning. And it takes up to 24 hours to proceed with the payment and get money to the payment option you chose.

Good luck!

Flipperflip Casino

@Taniathank you very much:)

@Flipper Casino RESPECT for this support!THX MANY TIMES

Livechat:

Unfortunately, I do not have any updates stated on your account, please be assured I will send a request to the Finance department and get back to you via email with any news. Please accept my sincere apologies for inconveniences caused.

Please process my Withdraw!Tommorow is Christmas and Holidays!

@ Flipper Flip Casino!

I had talk with the Livechat support..

NOTHING is approved and i had seen yesterday that NOTHING was approved!Its under PENDING!

I had now 3 Times cool off 24hours its enough now or?

@ LCB is that a Joke?

hello @Fabian Wrfgrrgrfgfdgf

I've got the confirmation from our finance, you've already got the payment. 

Thank you for playing in our casino.

Good luck!

Flipperflip casino

Hello @Fabian Wrfgrrgrfgfdgf

Here is the payment confirmation attached. 

Please, contact our live chat support if you have any questions.

Good luck!

Flipperflip casino support

 <24 Dec 2019 - payment confirmation removed by admin Melcb in order to protect prvacy (full name and email). Screenshot has been privat messaged to member>

why don’t you withdraw money? a lot of time has passed and I still don’t get the money, support pulls and pulls

Hi Seymur, 

Are you having a withdrawal issue? If so, please send me your casino username in PM inbox so that we can further assist. 

Hi Seymur,

Thank you for sending your casino account info. The Casino Rep has been notified. Keep an eye on this thread for the updates. 

Dear Seymur, 

We have passed your request to a relevant department and we will do everything to speed up the process, higher management was informed as well. Sorry for the inconvenience, we will keep you updated

Already 14 days have passed, but you still have not withdrawn, why do you do this?

Dear Seymur, 

We have fixed an issue and we have sent you a withdrawal, the problem was on the payment vendor side. We apologize for such a big delay, also right now we confirm that this issue was fixed, thank you very much for your patience.

Hi,

I deposit before 2 days and recive 100%bonus plus 100 freespins for next 5 days.I only used 20 freespins so far because from yesterday i cant login,I trried several ways to login via 2 tablets,laptop,clear cache,change browser...I did everything what support said to do but nothing help.

peroni

Hi perobet,

We'll check with the casino what's going on and inform you accordingly. Could you please private message me your casino username in the meantime? 

Username is peroni.

I can login today, only will be miss 20 freespins, I recived, 60 so far, and support said that tomorrow will get last 20.

Great. Please let us know when you receive all spins. We still haven't heard from them. 

I got all freespins. Thanks 

Great. Thanks for letting us know.