Fairspin Casino, Weiss Casino Support and Complaints Thread

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Updated 18th May 2023: Weiss Casino added to LCB list.

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Welcome to LCB!

My account on fairspin got blocked and funds of 1000$ and 280 000 TFS tokens were stolen by fairspin.

I've been registered for quite a while, got the Explorer VIP level, was normally playing, little bit of slots and mostly live casino roulette games.

After server win streaks and withdrawals (not big summs, around 100-300$ per day) my withdrawals got canceled and account got blocked.

Reason sent in the email was basically:

"Hello, dear Fairspin client!The suspicous activity has been detected on your account by the Security department.
Unfortunately, we have to inform you that your account has been permanently blocked (without the right to restore access) for violating the Terms and Conditions of our site.
And also notify that when you try to create new accounts, they will be blocked without the right to withdraw funds (in case you make a deposit before this account is found)."

and a copy paste of the T&C.

After several emails trying to just find out what I was accused of, it got down to:

"Hello!

Result of that checking is clear - you have abused games. 

It has happened not once. "

I was unable to get an answer what games I have abused and in what way, they simply don't answer that question and if I ask for any evidence or proof of what was violated they reply with:

"Dear Player,

Hello Konstantine Davitashvili,

We are going to contact casino representative in order to resolve your issue.

Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Keep you posted.

Hello!

Thank you for your attention to that situation.

As it has been mentioned - the account of that person is blocked on the gaming platform “Fairspin”.

Reason for blocking of the account - violating of the “Terms and Conditions” of the gaming platform.

To be more specific, several points from the “Terms and Conditions” of the gaming platform.

Owner of the account has been informed with all Terms and Conditions that had been violated.

Gaming platform takes action only in the way of the Terms and Conditions that are set on the gaming platform with which every member of the gaming platform agrees during the registration.

There was never a situation when the account of the member of the gaming platform was blocked without any reason.

That situation is no exception too.

If there will be any additional questions or you would like to specify some details - we are always ready to cooperate.

Respectfully,

Fairspin

Yes, yes, I've violated T&C, but you won't tell me exactly what I've violated, nor provide any evidence or proof, because it's confidential, you just block the account and steal the funds on it, because you've watched my gameplay and found it suspicious, of course, it's suspicious when someone wins in a casino, instead of losing.

Hello!

All of the available information about your situation and “Terms and Conditions” that have been violated by you - has been provided to you in a private letter to your email and has been mentioned in your complaint on other sources too. 

Specific details about your situation can be provided only in a private way and only with request of the admin of the source where you place your complaint. 

Every specific request processing by the gaming platform but with ayn request we must follow confidential policy. 

There was no specific action of the gaming platform that is out of the “Terms and Conditions” of the gaming platform “Fairspin”.

We always follow all of the “Terms and Conditions” that are set and responsible for every action that takes place.

Proof of that complaint of that former member of the gaming platform on the other platforms. 

We are always ready to cooperate and provide everyone only with actual information.

Respectfully,

Fairspin! 

How can information be confidential for one of the sides of the dispute, you're confiscating money and when asked for proof, you basically give it to third parties, but not the opposite side. As I've said I never got an answer about what was violated exactly and in what way.

some of the terms you've sent that were violated are:

3.1.6. You register on Your behalf, and You participate in the Games on Your own behalf and not on behalf of any other person.

I've registered as myself and I've never used any other account on fairspin, so I don't understand what I've violated and you just ignore it, when I ask for any proof or explanation. If you'd just block me from your website, well, it's your casino and you decide who to let play, but you've confiscated money and just saying that I've violated your T&C, without any explanation or proof is basically robbery, and I doubt that even Curacao laws allow anyone to just confiscate other people's money with no good reason, even if your T&C says you can.

Hello Konstantine Davitashvili, 

We would like to inform you that we are currently in communication with a Casino Representative regarding your situation. We are seeking further information to clarify which rules have been violated, and we have been informed that proof will be provided in due time. Please note that any information provided to us will be kept confidential. We appreciate your patience and we will keep you informed as we learn more. Thank you for your cooperation in this matter.

Hello Konstantine Davitashvili, 

We are still in discuss with the Casino about this case, waiting for some more evidence so we can make a final decision. We ask for a little more patience. We will get back to you as soon as possible.

Thank you for understanding.

Hello Konstantine Davitashvili, 

We would like to inform you that we have thoroughly reviewed all the evidence we have received and have come to the following conclusions:

Unfortunately, regarding duplicate accounts, we cannot help you in any way because it is a violation of the rules according to their T&C.

Regarding the opposite betting system, which in this case the casino considered as fraud, we cannot agree with the casino, knowing that you did not use the bonus but played with a straight deposit. There is no such thing as a working betting system. There are many credible resources on the web that will attest to it. 

On the other hand, opposite betting in itself should not even be considered a "betting system", let alone constitute fraud. If you, for example, bet on both red and black in roulette, as you described, what would be the gain from it and, consequently, the player's interest in doing so? There is always the house edge, which isn't red or black; it's zero. In fact, the house edge on single zero roulette is 2.7% and on double zero roulette it is 5.26%. So any player using their own funds to bet both ways is putting themselves at a huge disadvantage with absolutely no way to win. If one bet is a win, then the other is surely a loss, so there is no way he/she would ever gain anything, but if the outcome is a zero, then both bets are a loss.

Not only does opposite betting leave no room for player gain, it doesn't even leave a chance for a player to break even. By betting both ways, the player can never win, only lose in the end.

Hope this will help.

Thank you for understanding.

Hello Berks,

Thank you for your your work, but I cannot agree with your decision in regards of multiple account, because I know I've never registered, nor used any other account on fairspin.io. I can not argue with your decision, because I don't know what fraudulent evidence fairspin gave you, but I know that I haven't used or registered any other account on fairspin, so they should be fraudulent.

Could you or fairspin specify which accounts were used by me, except of my original account? Because as I've said, I have my account verified, I've had it for quite a long time, the money I've deposited were either from my debit card, that is given on my name, or from the crypto exchange account which is registered on my name and I of course have all the transactions that were made.

It's very awkward to hear that I've used multiple accounts, although there basically was no reason to do it, and fairspin refusing to provide any proof to me, saying it's confidential.

Thank you for your work.

Hello Konstantine Davitashvili, 

We have to inform you that we asked twice to send us proof of the double account, unfortunately, we did not receive it, neither in the form of proof of the use of the same IP address or the same computer, nor of the use of the same data during registration. Knowing all that, we cannot determine whether it is a double account or not.

The casino stands by the decision that player A**** has multiple accounts and unfortunately, we cannot influence that to change.

Fraudulent activity is when a player creates two accounts at two different casinos or takes part in "opposite betting" with a player from another casino and at the same time starts playing the same live game at the same table. If their Fraud Department has established that it is a fraud like this, then we can't do anything about it and they have the right, as stated in their T&C, to close your account and revoke your winnings.

If you have one account and use the "opposite betting" method with a straight deposit, we do not consider it as fraud, because the player has no chance to profit from such a betting method.

You can complain to Evolution Gaming whose roulette you played if you think the Casino is wrong.

Thanks for understanding.

Thanks again for the clarification, the most frustrating thing is that casino won't say anything exactly why they've blocked me or confiscated money, I've made a complaint to CEG, waiting for their decision as well, if it'd be a bigger sum I'd also go to the court, but the amount is not worth the expenses, so I'll just do as much reputational damage as I can, because I consider it as stealing funds from the player, fairspin could block me if they think so, because, well, it's their site, but when you confiscate someone's money, it's against any laws, either the court or some authority should decide if the money is to be confiscated, and in casino's case, they just take your money and don't even get to explain why they did it, just quote their T&C, saying I've broken them, but not stating how or where.

As for an account in a different casino, of course, I have accounts in different casinos, but that shouldn't be any concern to fairspin imo.

Once again, thank you for looking into this case. Also, as for opposite betting, I believe that such accusations could be used in case of sports betting, where there could be a difference in stakes, but in the case of roulette, there's a house edge of 2.7% that you can't be overcome, no matter what, so even betting red and black simultaneously couldn't be considered as opposite betting.

Thanks again and best regards.

Hello there!

We appreciate your response in the topic, however we would like to clarify, that in this case the Opposite Betting not only took place and was confirmed by the game provider itself, but also the fact that this dispute had already been resolved in our favor by the regulator. 

As a platform, we only follow the Terms and Conditions listed on our website regarding all of our actions. In this particular case, the AML Policy fully applies, thus the user's account has been suspended due to confirmed violation of the above-mentioned policy.

In all kinds of situations, we are obligated to follow the regulator's decisions, and as was already mentioned, all of our actions were deemed legitimate by the regulator. All this information has already been provided by us in the private conversation.

We are more than happy to provide all the details on this matter, and are always ready to cooperate on every part of this case.

Respectfully,
Fairspin.

Dear fairspin,

I' haven't recieved any letter from the regulator yet,

the last email on this matter was from your legal team on April 26 to CeG, I haven't recieved any answer or decision from CeG afterward.

Also, please to clarify things, could you please specify what part of your AML policy was violated and if you've informed the authorities, because if money laundering is involved you're not supposed to just keep the money, but you should inform the authorities, they can block the funds and I'll have to provide proof of origin of the funds to unlock them.

And also, please specify what is your definition of "opposite betting", so that we have an understanding of how it was violated.

Hello, Dear Konstantine! 

That wouldn't be necessary, as you already have the decision of the regulator on you (since you are the one that filed the complaint in the first place). Keep in mind that you have also been informed about the status of whole situation in this very thread as well.

Please keep in mind that the regulator's decision on the matter is final and cannot be disputed or revised, and the complaints you have made on several forums will not change that fact. 

Besides the violation of our Terms of Service, our platform had detected the illegal activity from your side, and as a result, the AML policy is fully applicable in this case. For your convenience, here are the main points you should pay attention to: All Fairspin clients will acknowledge, undertake and agree to the following terms regarding their use of the website, entering into trading activities with Fairspin as a Fairspin client:
1.The client will comply (throughout the time as a Fairspin client) with all relevant statutes pertaining to money laundering and proceeds from criminal activities;
2.Fairspin will operate under certain obligations known as “know-your-customer” obligations which grant Fairspin the right to implement anti money laundering procedures to help detect and prevent money laundering activities where money laundering may mean to handle any funds associated with any illegal activity regardless of the location of such activity;
3.The client agrees to lend full cooperation to Fairspin with respect to anti money laundering efforts. This involves providing information that Fairspin requests regarding account, website usage etc. to help Fairspin perform its duties as dictated by applicable laws, regardless of jurisdiction;
4.Fairspin reserves the right to delay or stop any funds transfer if there is reason to believe that completing such a transaction may result in the violation of any applicable law or is contrary to acceptable practices;
5.Fairspin reserves the right to suspend or terminate any trading activity if there is reason to believe that services are used for activities that are deemed unlawful or fraudulent; 

This activity had already been reported to the authorities and the SAR was filed, as according to our AML policy.

We would also like to remind you that all the relevant information regarding the specific reasons and details regarding your account termination had already been provided to you via email, you can revisit your private conversation for all the needed information.

Respectfully,
Fairspin.

Dear Fairspin,

What you provided in the email regarding blocking my account was basically a copy paste of the T&C, one of the terms you don't even have atm in your T&C. You never mentioned breaking AML policy prior to this thread, nor in the emails, and not in your answer to my complaint to CeG, what you basically say I broke is (I'll post an answer from your Legal team to CeG):

"Our team responded that our Security Department has detected suspicious activity on Player’s Member Account, which was a clear violation of our Terms and Conditions, specifically clauses 1.15, 3.1.6, 3.1.12, 11.2, and 12.11.  As stated in our T&Cs, any suspicious activity on a Member Account could lead to the closure of the account, freezing of the balance, and confiscation of funds."

Basically, you claim that I've registered other accounts on fairspin or have participated on behalf of another person and that I was opposite betting and used software-assisted methods or techniques.

As I understand you were unable to give any evidence or me having another account on fairspin or playing on someone else's behalf since that isn't true.

As for opposite betting, please I'd like to ask you again to define what is opposite betting in fairspins understanding,

Although you've posted what your AML Policy forbids, you still haven't stated what out of it I have violated, since all the money I played with belongs to me, they are hard-earned, taxes paid and I surely haven't ever funded any criminal activity or terrorism, except maybe playing in fairspin, which is run by russians and russia in some countries is now a terrorist state.

Also, could you please specify what authorities you filed the ASR to since I never got contacted by anyone, although you have all my contacts including email, mobile phone, and home address, so I'd like to check it with them as well.

Also, if you have the decision of the regulator, could you please share it here?

Konstantin

Dear Konstantine,

Please be advised that you have already received all the required information from our side that we as a platform are obliged to share with you. You have the regulator's decision on you, since you were the one that filed the complaint in the first place, as well the confirmation of violation of the AML policy of our platform not only in this thread, but on the other platform as well, where your complaint had been declined.

Simply put, opposite betting means making bets without any risk to lose or with minimal risk to lose a bet that has been made.
Usually the sign of the opposite betting is two bets with the same amount to black and red in roulette or when two players on the same table make a bet with the same amount, but for different colors.
The main point is that we have received notification from the gaming provider about such an activity from your side and that is already a serious reason for taking serious actions from our side, not mentioning the other violations that took place.

Since this is a public forum page, we will not be sending any additional information on the matter, and we believe this case to be closed, due to all the previously mentioned factors and the exhaustive response provided. Any additional data will not change the regulator's decision, as well as ours. If you require any more related information, we ask you to once again read the information provided to you by us via email. 

Sincerely,
Fairspin.


 

Dear Fairspin,

Please explain, how can betting on black and red be a minimal risk if casino's advantage on the roulette is exactly the same 2.7% that you have when betting on black and red, do you suggest that casino's advantage of 2.7% is too low and your casino should have a bigger advantage over it's users on the roulette? If no, then how come betting on both red and black lowers the risk for player?

So, as I understand I got blocked for as you've mentioned in one of the emails "abusing the game" as you see it, but could you explain why my funds were confiscated?

Because, although it says on your T&C that in case of any suspicious activity or if you suspect someone of it, basically saying that you can confiscate money whenever you want, doesn't that go against the international or even curacao laws? If it comes to confiscating funds that right is granted to prosecutors, investigating magistrates or law enforcement agencies, but I've never heard an LLC could take your money, just because it says so in their T&C.