El Dorado Casino

Hey Everyone,

We are here from El Dorado Casino to help answer any questions you may have, as well as any support queries that you would like to have addressed. We are also available via live chat and email, both of which can be accessed directly on our site.

We hope you enjoy your experience at El Dorado Casino and if you have any questions or suggestions please feel free to get in touch, I am always happy to help.

Kind regards,

Raul

Affiliate Manager

Hi Raul,

Thanks for the nice introduction. Welcome to LCB! 

Welcome to LCB Raul! Thank you for being available to assist our members! 

Hi Raul, welcome to LCB! We are happy to have you here!

Mucha suerte!! 

welcome to LCB  Raul

Welcome Raul 

Welcome on board, Raul!

Estaremos en contacto! Muchas gracias!!

Welcome on board Raul! 

Welcome to the forum! Pleased to have you assisting our members.

Welcome to the BEST casino forum! Thanks for being available to assist our members:)

Without explanation, simply blocked the account. I played there very often, constantly withdrawing funds, and then they decided to block an account just like that, on which the withdrawal cost 30 euros. Also participated in the competitions, had to give 250 free spins in the daily and weekly minimum of 80 euros.

Eldorado Casino

My nickname casino Denis 

mail [email protected]

The reason for blocking your account and not paying out money?

Hello Pressarions,

Please send me your casino username in PM inbox and we’ll contact the Casino Representative.

Hello! Sent to private messages

Hello Pressarions,

Thank you for providing me with your casino username. We've notified the Casino Representative and asked him to reply in this thread.

Problem solved! Account unlocked, funds withdrawn!
Thanks for the help!

Hello Pressarions,

We're glad to hear that. Thanks for letting us know.

Again the problem! Blocked an account on which there was money that won in the weekly tournament, 80 euros. In the chat they answered that they could block the player at will at any time. Help solve the problem.

I have not broken a single casino rule. If I win, then I’m lucky, but they don’t need such players, they block such players

Here, my nick Denis has deprived me of these prizes! Blocked account as I win them!

Hello Pressarions,

The Casino Representative advised us that your account wasn't blocked at any moment without your earnings. The withdrawal request you made had a delay due to the quantity of players they were handling at that time.

Please let us know if you received your withdrawal.

Money successfully withdrawn! But the account was blocked a second time, in the chat they said that they unilaterally terminated the membership with me. 

Hello Pressarions,

We've sent them another email to let us know what's going on now. Keep you posted.

Is there any answer for me?

Hello Pressarions,

No, we don't have any updates from the casino. We'll send them a reminder email.

The problem is not solved! The casino ignores the players and the administration of various forums!

Do not play in this casino. If you win you just block. If you lose, you are always welcome.

Hello Pressarions,

We still haven't received any reply. We'll try to get in touch with them again. Keep you posted.

I wrote to them in the chat! They just disconnect me from the chat!

Hello Pressarions,

We don't contact the chat support. We send emails to Casino Representative. If we receive a reply from them, we'll let you know.

WTF 
Is the casino representative ignoring?

Hello Pressarions,

Please don't use inappropriate language on this forum. The Casino Representative advised us that he would reply in this thread. We'll remind him again.

Sorry!

Hello Pressarions,

Thank you for understanding and cooperation. The use of bad language won't help us to resolve your issue and we're doing our best to resolve this asap.

12 days have passed. Most likely the problem will not be solved! The representative ignores not only your forum, but also a complaint on another forum.

Hello Pressarions,

We've sent them another reminder email regarding your issue. Keep you posted.

A casino representative was on the forum recently. The problem does not want to solve.

Hello Pressarions,

The Casino Representative sent us another email and said that he would post a reply in this thread. We're still waiting for him to do this, since he didn't want to provide us with any info regarding your complaint.

Even in this topic, the representative did not respond, because I did not violate the rules of the casino.
Also I warn those who want to play in this casino, be careful this casino can block your account at any time without giving a reason. And also to deprive you of bonuses won in tournaments!

Hello Pressarions,

The Casino Representative advised us couple of times that he would respond in this thread, but he hasn't done it yet. We've sent him another reminder email.

The representative of the casino now often appears on the forum, but did not write a response to the complaint

Hello Pressarions,

He told us few times that he would post his reply in this thread, but unfortunately he still hasn't done it. He didn't send us any explanation regarding your issue either. 

Because they do not know what to answer on this topic, since I did not break any rules.

Hello Pressarions, first of all I would say sorry for the delay, finally we were able to log in after various attempts, and we see that the discussion in the forum has gone a long way.

It is great to have this opportunity inside Latest Casino Bonuses' forums to have such an approach with our lovely visitors and also with the ones who do not abide to the regulations stated by the casino, it is great too to let everybody who is interested in the topic to take a look about all the particular situations and discussions.

In your particular situation the first episode of your problem was due to the lack of transparency of your documents and the fact that you were actually in a SUSPICIOUS state inside the casino, our demands for clarification never were answered.

That is why, by protocol, we have to delay the transactions in order to make the verifications necessary to ensure the well being of all our players and our platform.

Due to this short delay of a couple hours you started threatening the page with making complaints in various forums you also used the situation to ask for an extra of 30 Euros bonuses.

You threatened our client support crew, insulting them and using a pretty indecent language.

Whats why after a deliberation we decided that as we state in our regulations and as the owner of the admission rights of ElDorado Casino to expel you sir from our players list after giving you the entire payment you have accumulated into your account.

And regarding any bonuses who were left active before being blocked, they will be all canceled and the balance will be corrected. 

All of which is stated into this forum response can be easily supported with the data we have.   

Please provide from the chat where I demanded a 30 euro bonus, and also provide where I insulted the staff.

I demand screenshots of insults to the staff and screenshots where I demanded 30 euros.

Regarding the documents, they were sent to you half a year ago and you didn’t check them, and now they mention them. I did not receive any letters from you about any verification by mail, they simply blocked the account 1 and 2 times without warning.

When screenshots will be posted on this topic, then we continue the discussion. I am closely following the topic !!! Regarding the team of your casino, always politely communicated and gave good chat ratings. IS ALWAYS!!!!

Well, in response to you, I am sure that for this reason you blocked me. In the screenshot!

I did not threaten, it was a warning.

I will also write about your casino in other forums so that the players are not deceived.

If you do not want to post in this thread my correspondence with support. Please provide all correspondence to the forum team.

Never with casinos on the SOFTSWISS platform in which I play there were no problems. Never!!! I can list a huge list (such as Bitstarz, PlayAmo, BobCasino ...). Always paid any amounts and did not deprive the prizes won in tournaments. Never blocked an account in any casino! And here you are just misleading both future players and the forum team!

Hello Pressarions,

We've notifed the Casino Representative and asked him to provide the evidence. Keep you posted.

Please send me proof if the casino provides it. I am sure that I did not ask for a bonus of 30 euros, did not threaten or insult the casino team.

I use a translator because I do not know English. Therefore, sometimes we do not understand each other.