CLOSED: Eaglebet Casino Support and Complaints Thread

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Last post made 4 years ago by Sydney
eaglebet
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  • eaglebet
  • Malta Casino Rep 1
  • last active 4 years ago

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  • eaglebet
    • Started by
    • eaglebet
    • at Dec 16, 19, 10:01:49 AM
    • Malta Casino Rep 1
    • last active 4 years ago

    Thanks for this post from:

    Hello to everybody :)

    Let me shortly introduce myself.

    My name is Anastasios and I have been in iGaming industry since 2006.
    Currently, I am a part of the Eaglebet team and as you can most probably see, casino support representative :)

    Eaglebet has been launched in October 2019. As you can see on our site, we do have sportsbetting, casino and live casino.

    So, if you have any doubts, questions, idea or suggestions, this is the right thread to use :)

     

    Edited by Moderator KingNemo: 12th May 2021 - Eaglebet Casino is CLOSED

    EagleBet Casino

    2.2/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Dec 16, 19, 10:19:00 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Welcome to LCB forum Anastasios! Thank you for being available to assist our members! heart

  • Melcb
    • Replied by
    • Melcb
    • at Dec 16, 19, 05:48:20 PM
    • Admin 6308
    • last active 5 hours ago

    Welcome to the forum! Thanks for being here to assist our wonderful members:)

  • MilicaLCB
    • Replied by
    • MilicaLCB
    • at Dec 17, 19, 12:46:42 AM
    • Serbia Moderator 1519
    • last active 28 minutes ago

    Hi Anastasios! Welcome to LCB smiley

  • marina_m575
    • Replied by
    • marina_m575
    • at Dec 17, 19, 01:27:29 AM
    • Serbia Moderator 1290
    • online

    Welcome to our forum. Hope you'll have a great time with us and our members. wink

  • EnKej
    • Replied by
    • EnKej
    • at Dec 17, 19, 01:54:56 AM
    • Serbia Jr. Member 94
    • last active 4 years ago

    Hi Anastasios and welcome to LCB forum! smiley

  • Tania
    • Replied by
    • Tania
    • at Dec 17, 19, 02:43:11 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi Anastasios, 

    Welcome to the forum! Glad to have you here to assist our members! thumbs_up

  • alex_k
    • Replied by
    • alex_k
    • at Dec 17, 19, 03:01:17 AM
    • Yugoslavia Sr. Member 284
    • last active 3 years ago

    hey Anastasios, welcome to our forum! thumbs_up

  • Marinna
    • Replied by
    • Marinna
    • at Dec 17, 19, 03:50:34 AM
    • Moderator 1324
    • last active 2 months ago

    Welcome to LCB! smiley

  • DJuka
    • Replied by
    • DJuka
    • at Dec 17, 19, 03:52:02 AM
    • Serbia Super Hero 1176
    • last active 3 months ago

    Welcome to the forum, Anastasios! thumbs_up

  • Anchi
    • Replied by
    • Anchi
    • at Dec 17, 19, 04:04:56 AM
    • Serbia Admin 13564
    • last active 1 hour ago

    Hi Anastasios,

    Welcome to the forum smiley

  • ancy20
    • Replied by
    • ancy20
    • at Oct 21, 20, 06:20:49 AM
    • Slovenia Newbie 1
    • last active 4 years ago

    Hello, my name is Ana and I have a complaint about a bookmaker that  you advertise on your site. The bookmaker is Eaglebet and I am having huge problems getting a withdrawal from them. I received 1 normal skrill withdrawal, then about a month ago they decided to lock my account as players from Slovenija were no longer welcomed with them, after that they are delaying to pay out my 2200€ in my account for over a month, with  promises that I will get my money in 48 hours, then I wait for a week with no answers, then they demand new documents again, while I have send them my ID card, drivers licence, bank statement, skrill account, selfies and everything. So now they have simply locked my account, and they do not process my withdrawals and there is nothing I can do as they simply do not answer or send automated emails. Please contact them if you can and warn other players so they do not get trapped in this scam they are doing.. my username with  them is ancy20


    thank you

  • Sydney
    • Replied by
    • Sydney
    • at Oct 21, 20, 06:36:21 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello ancy20,

    We've sent an email to EagleBet Casino Representative and asked him to check what's going on with your withdrawal. Keep you posted.

    Rated:
    EagleBet Casino

    3.4/ 5

  • Sydney
    • Replied by
    • Sydney
    • at Oct 22, 20, 04:06:18 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello ancy20,

    We've received a reply from the Casino Representative and here's what he says:

    "The player's account is locked for a month now since Slovenia is a restricted territory as per our terms and conditions. We asked her to provide a passport for a GBG check several weeks ago but she refused to send it. The easiest solution for her would have been to send this passport.

    She contacted us again and filled a complaint. It is forwarded to our payments department and we'll find a solution as soon as possible."

  • Sydney
    • Replied by
    • Sydney
    • at Oct 28, 20, 05:12:14 AM
    • Serbia Almighty Member 14944
    • last active 2 years ago

    Thanks for this post from:

    Hello ancy20,

    We've received a reply from the casino regarding your payment. Here's what he says:

    "Our payments department was able to find a solution for the player on the 22nd of October. "

    Could you please confirm if you received your payment.

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