Drake Casino and Gossip Slots Support and Complaints Thread

As the rep said, they are looking into it so I'm hopeful this will be resolved.  I have messaged the rep with your response.

Yes blueday hopefully it will be resolved !    Because this is something we all should be concerned about especially if you are a depositing player at Drake casino.  I feel like the rep for Drake casino told you to post his reply here on the forum in an attempt to embarrass me bringing up the comp that was given to me by Drake casino . When the comp had nothing to do with the issue I had brought to their attention.

I'm so sorry about that. 

I don't think it was the rep's intention at all, so please don't feel embarrassed.  I thought it was a nice thing to do and it's good for members to know that sites such as Drake and Gossip are prepared to give to their players even whilst they are looking into a problem that has been raised.

It seems like this casino has an awful lot of complaints, and I've looked online and not found any positive reviews..

I think if you guys don't step it up and give us a reason to play you're going to fail. There is far better competition.

Hi Lochnessa4629,

We've forwarded your username to the casino rep. He'll get back to you shortly. 

Please keep an eye on this topic. 

Thank you Melissa. :

Hi Lochnessa4629,

The casino rep informed us that you signed up from Washington which is a banned state. If you can prove that you are not from Washington, you can play with them but it requires KYC to be completed in full.

Hope this helps. 

I have messaged  Kyle, but it appears from reading recent posts, that he is temporarily unavailable?  Thank goodness, because it's not like Kyle to ignore messages and I was a beginning to wonder what was up. 

I want to quote Kyle from a previous exchange:  
Replied by DrakeKyle at April 07, 2017, 10:56:18
Hi Kjeisenbarth,I first want to say that, as you know, I (and Drake as a whole) appreciate you playing with us, you have been with us for a long time.With that said, we have proved to many players that it is not our policy to deny a player a payout based on RO that is left over after that players balance has hit zero. Our T&Cs support this as well.~DrakeKyle

I am having another issue with rollovers. 

This is what I was met with when I attempted to make a withdrawl:

I immediately contacted a LIVE Chat Rep. 

I logged off and signed back in to see what adjustments to my Rollover amount had been made. (per live chat convo)

There were no changes made.

It seems I misunderstood the chat reps statement to mean my rollover had been edited during our conversation, but what she said was that I hadn't met the rollover from the $2.00 freeroll bonus-and that I deposited and didn't fulfill those rollovers.When I took the free spins bonus, my rollover was edited to include previous unfullfilled Rollovers.

Does this make any sense? 

I assure you, my balance was zero when I began my Free Spin Bonus. This should have zeroed out any pre-existing rollover amount.  Saying that my rollover account had been edited seems to be a very unwise action to acknowlegde, imo. If true,  this is a ROGUE PRACTICE.

No one's gonna jump in here and help? Bummer.

The casino has been informed. Keep an eye on this topic. 

Hi key11,

I'm sorry to see that you may be having issues with your rollover not resetting.  This not something is supposed to be happening so, We are looking into this for you.  

Additionally, our customer service Manager will be reaching out to you shortly.  We will do our best to resolve this as quickly as possible.

Cheers,

Kyle

MelissaN, You're the awesome best! Thank you!

Thanks, Kyle.  Such a relief to see a response from you. (specifically)  I haven't been logging in here daily like I used too, and for a moment, I thought I might have to resolve this with a diff rep.  So glad you're still here!

Kyle, that bonus is really nice and  a great way to compensate me for my inconvenience.  Blah Blah Blah Whatever.  I want my money.This happens every time  I go to cash out.  First  I get a bull dog Chat Rep  who conveniently forgets T&C .  If I make it through that w/o spinning off my balance, I get  the supervisor treatment, and it's usually Eric. The thing is, Eric's not usually a supervisor until something like this happens. If I make it through Eric (I rarely do. He's flippin good.) they send in Franklin.  I don't think I need to tell you all again how I feel about Franklin and his fake German accent.( I totally just made that up because it's the nicest mean thing I can think of  and  I  used, "I hope you get a flat tire on the way to work"  the last time this happened.) I just want you to do the right thing this time and a 20 dollar  bonus with a 50 times rollover ain't it.

Hi Key11,

I completely understand your frustration. Our supervisors/managers still would like to speak with you to try to remedy the situation. I don't believe that they have the power to give you all of your money back since it was played through already but they are willing to do what they can to help you. They will still be trying to get in touch with you but if you have the time, you are more than welcome to contact them at your earliest convenience and ask to speak with a manager ( I have informed management that you might be contacting them).

Best,

Kyle

I just finished resolving this issue with Rebecca.  She took the time to contact me personally by phone.  She was very apologetic and informed me that this issue has been discussed with cust reps to ensure that this never happens again and she said that my account would be replenished with $200/NO ROLLOVER ATTACHED.  

I am incredibly happy with this resolution and I thank you, @MelissaN, for your involvement and support.  I am especially  grateful to @DrakeKyle for seeing this  through to a resolution and addressing the issue with Supervisors and customer reps.  Hopefully this will never happen again.  A million times--Thank you!

Great news 

Awesome!  I'm so happy we could help, key11. 

Thanks for letting us know. 

Hi Key11,

As always I am happy to help.  I am glad that you are happy and we will always do whatever we can to make sure that, no matter the issue, we are fair and honest.  That is how I roll. :)

Enjoy your week!

Cheers,

Kyle

So I play at Drake Casino and Gossip Slots alot. I live in San Diego, CA USA When I make deposits I use a pre paid Master/debit card through NetSpend. Drake Casino has special terms in regards to withdrawals when you deposit from any Credit Cards, your first 2 Withdrawals must be made by Bank Wire Transfers. Ok, So I e-mailed Drake Customer Service and Asked them if I could get a check instead cause I do not have a Checking or Saving Bank Account. And NetSpend is like Green Dot and does not accept Wire Transfers. So Customer Service advised to me to create a bank account that receives International Bank Wires. so I went to a local bank to try and open an account and they said that it was a scam and would not open an account for me. Now I am asking you if you know if this is true? or What else I could do to retrieve my winnings from Drake Casino?

Hi kgariss,

Thanks for bringing this to our attention. We're going to notify the casino rep and see if he can find a solution to your problem. 

Please private message me your casino username. 

Hi Kgariss,

Thank you for your inquiry.

This is rule in effect to help protect against Fraud and Money Laundering.  We use this rule to definitively prove that you are who you say you are.

Unfortunately, for your first withdrawal, there is really no exception that can be made for this rule. 

I think your best bet is to set up a new bank account.  If this is absolutely not possible, please speak with the Customer Service Manager as they may be able to help you out.

I hope this helps,

Kyle

Dear DrakeKyle,

I understand you guys are protecting the customer, but I have tried to get an account open but the bank said that you guys were trying to scam me and that they can not open an account for me.  I had to explain why I would be getting a international bank wire transfer and that's when they said, "It's a Scam!".  So, If I were to go to another bank and try an open an account, what would be the reason why I'm receiving a international bank wire transfer?  Where exactly is it coming from?  From whom?  What's the purpose?  Thank you for your time and help in advance.

Sincerely,

Kgariss 

Hi Kgariss,

This is something that is best handled by the Customer Service Manager.  He will have answers for all of the issues that you bring up. I will let him know that you will be reaching out.  

Best,

Kyle

Hello DrakeKyle,

I tried calling yesterday to be told to call back during 10am - 4pm EST, (7am to 1pm) which is my time.  So, I called back this morning at 10:30 am my time (1:30 pm EST) to be told that there was no Customer Service Manager there today.  I talked to a lady (forgot to get her name) told her the situation and she put me on hold for about a minute or so came back and told me to just try a different bank and not to tell them it was coming from online casino.  Ok, so I precised to tell her that I need to know where or who it was coming from cause when you do the wire transfer they will call me to make sure I'm aware of it and if it's ok.  She said that it would be coming from one of two locations UK or Canada but couldn't give me a name or a reason why so I can be prepared if my bank asks for it.  I plan on going today to open an account again.  I will keep you posted.  If you could have the Customer Service Manager call, private message or email me, that would be greatly appreciated.

Sincerely 

Kgariss

Please keep us all posted, kgariss. Thanks for the info. 

When Drakes first opened I went there to check it out and I redeemed the no deposit bonus they were offering at the time did not realy care for the slots to much but they had freeroll tournaments so I use to go there to play in these freeroll tournaments. I did'nt go there to play at all for a few months and when I decided to check out there freerolls again and it would not let me enter any freeroll toutnament does anybody else have this problem or am I being blackballed? I did receive an email from them about a month ago with password to a freeroll and it worked so I thought I was back in but since then password or not its a no go for me won't let me play.

Hi allister1, can you please private message me your casino username so that we can ask the Casino Rep to look into your account?

Hello,    I,m having an issue with deposits that I have made into my drake account .  I have made deposits for certain amounts into my account that show up into my account for the exact amounts that I have requested but then the amounts that show up on my card show that what has been debted is larger than what has been requested by me . This has happened several times .  I've just recently noticed this takeing place on my credit card that is the main credit card I use to deposit with into my Drake casino account.  I contacted Drake support and asked to speak with their support manager . Support Rep, Valentin  asked me what was the reason I needed to speak with the support manager for ?   I told him that I was having a problem with unauthorized amounts being taking off my credit card when making deposits into my account there at Drake. He proceided to tell me that the support manager was in a meeting and to explain to him what my issue was . So I did and he asked me to send him copies of my credit card statements showing the unauthorized transactions. Now before any of this took place with speaking to Drake support . Days before when I noticed These Transactions were happening on my credit card, any deposits I was making into my account at Drake casino , i would make a screenshot of My account at Drake as well as a screenshot I would make of my credit card before and after the deposits were made or transactions of the larger amounts of money that were taken from my credit card at the same date and time. showing the images side by side with a screenshot. I wanted to make sure this was happening and to also have proof of this taking place.  So when Valentin asked me for these documents I informed him That I was sending him The screenshots that I took of some of the Unauthorized transactions. Valentin validated that he recieved that info from me and that he was going to send it to their security team and they would get back to me via email.  Well I did recieve an email back from Valentin the support Rep,  stating   :   

Re: ATTENTION VALENTIN
Tue, Feb 2, 2021 2:15 pm
Drake Casino ([email protected])
To:you Details
Dear Clara,

Thank you for contacting Drakecasino.eu!

We want to inform you that your account was credited with the charge that took place on your deposit.

Please note that we are issuing fee's at the beginning of every month for the past month.

If you have any other questions, feel free to contact us at any time.

Kind regards,

Bradley
Drake Casino Customer Service
www.drakecasino.eu
Toll free: 1-800-613-8090
[email protected]

           They credited my account with $ 4.73  which was bonus money not real cash !   I have made several deposits every week into my casino account at Drake casino . and on every deposit that I have made into my casino account the exact amount would show up in my account but the amount that is being taken off my card would be in the range of $4 $5 sometimes up to almost $10 more than what I requested. Not to mention a seperate forein transaction fee of about $2.and some odd cents for my deposit at Drake casino showing on my credit card.   I decided that I would make another deposit to see if this would happen again yesterday.  I made a deposit of $28 into my account and instead of $28 being requested $31 and some odd cents was taken from my card but only $28 was put into my casino account to play with . Again I made a screenshot of my credit card and my casino account side by side before and after those transactions took place with date and exact time of day showing on both images . I am at Red Diamond player level at Drake casino so to get to this level I have made alot of deposits there .  Looking back in my history of depositing this has been happening alot not just once a month because I have made several deposits though each month.          

                          I hope somebody can help me with this issue. I love playing at Drake casino and have been a member of Drake casino since 4-21-2012. I have'nt  even expressed the feelings I have about this being taken from me off my credit card without my approvel .     Thank you for taking the time to read this .    Drake casino player name    cdpusa67.

Hi Diane1967Fl,

Thanks for sharing this issue with us. Sorry to hear about your problem. The casino rep will be notified about this issue. Keep you posted. 

I logged into my Drake Casino account and a message popped up and this is what it stated.  

www.drakecasino.eu says

Hi (my name)    I first would like to say that we appreciate you as on of our favorite Red Diamond players. You have been with us for a long time and we certainly would never want you to be upset about some simple fees.

I have credited you account with USD55.38 of wagering free cashback.  This may or may not cover all of your fees but my goal is to help you cover them.  From now on, at the beginning of each month if you have been getting fees charged with your deposits, please just request your fees back.  You can request up 3% of your deposits. 

"Please note that customer service may or may not ask for statements as proof.  This is just standard procedure so please do not take it personally. 

I hope this helps :  

Cheers,

Drake Casino Management 

Thank you MelissaN for helping me with this issue.   I'm so proud to be a member of this forum LatestCasinoBonuses.com (Lcb).  

                          sincerely,    Thanks again  

Glad we could help. You are welcome. 

I received an email from Drake asking for my important opinion via a survey they provided. In doing so, they would give me 75 free spins on a game they had chosen. I completed the survey, then I completed the spins which then said I had won $25.00 and change.  Not alot, but that's not my complaint. When I x'd out of the game, I still saw nothing in my balance so I live chatted with Mr. Wonderful who proceeded to tell me that I have to deposit in order to get the winnings...wtf?   

Drake is also the only casino where I deposit Bitcoin and the amount somehow gets extracted again after received leaving me with hardly anything. This never happens anywhere else. Being in the USA, my bank will not allow me to use my debit or CC for online gambling, and in fact have the option of closing my account should I "gamble" and try.

I have many times asked for other options and they say go get an international CC. Well f that, why don't you provide a service that makes it easy for me not you loser.  LIke a button for a gift card company that right there I can purchase and redeem like other sites have done.

I love their tournaments, however, looking closer you will find the same people win the tournaments day in and day out.

I'm done with Drake Casino.  If that wasn't a bait and switch, I don't know what is.  THERE WAS NO CAVEAT saying "this is a play and deposit later promo". It just said do the survey and we will give you 75 spins.

By the way, live chat says to me, "we credited your account with 75 free spins. But you have deposit to get them."     

You know what I said back? "LOL!  

By the way, I am not looking to resolve anything. I just needed to vent and you are the only peeps I go to!   So thanks for listening.

Peace Out!

Hi Lisa De Freitas,

Thank you for sharing this information with us. The casino rep will be notified about your post. Please also private message me your casino username. 

I have tried to redeem $2500 from Gossip slots 3 times.  They keep returning my money to my account. IVE VERIFIED MY BANKING INFORMATION 3 TIMES. I verified myself and they want me to do it again. THEIR SYSTEMS CHANGE MY BANK DIRECT DEPOSIT STATE from Ohio to California. I tried calling them Chat email and nothing. I won on another casino gave them the same information got my money in a week. They keep saying I need to verify my banking information 3 times and now a 4th? NO IM DONE ITS BEEN 2 MONTHS

Hi SexXxyMexXxi,

Please private message me your casino username. We'll notify the casino rep. 

Hi SexXxyMexXxi,

We are still waiting for your account details. Please send them over so we can assist you. 

Shown below is a current Up To Date Player Rankings List for Drake's Panda Tournament. I wrote Drake and the response I got was they would look into it, however as of now, nothing has changed.  I would appreciate it if you could explain what you see to me as I am fairly new to online gambling but wonder how in the hell do you compete with this guy in 2nd, 3rd and 4th, plus other tournaments and also, is entering a tournament multiple times an accepted practice? Thank you in advance for responding.

TOURNAMENT DETAILS

• Fee Details
• Prize Pool
• Leaderboard

MY RANK: NA

* Leaderboard is not real time and updates every 30 to 60 seconds.

ENTER

Hi Lisa,

There must be a bug on their end. We'll notify the casino rep and ask for an explanation. 

Hi All,

There is not a bug.  This player is an avid and skilled tourney player and is at the top of the list consistently.  The reason that this player is on that list multiple times is that he is playing under multiple brands.  The list shows players from all of our brands because the tournaments are pooled across our brands.  This helps ensure increased fairness and larger prize pools.  While, playing at every brand is one of many strategy options, it does not necessarily increase your chances of winning.  

Cheers,

Drake Casino

 I didn't really understand the explanation and I have never seen this before.How many times can you enter and what other places are you talking about besides maybe Gossip Slots? But I think I was correct in my original post, and based on the tone of this, I'm good. But I bet others won't be when they see this. Who can compete with that? 

Customer support is responsive but rarely helpful. I've been going in circles specifically about redeeming bonus codes to participate in slot tournaments, including codes found on this very forum that are posted weekly. 

Customer reps have denied the code exists or have made up excuses that aren't true at all (like saying that a code is fully redeemed when it clearly hasn't been.) My issue is still not resolved.

Additionally, I've run into multiple malfunctions using the site and had to play a set of blackjack hands blind. There was no compensation offered despite malfunctions.

Hello hmn,

Could you please send us your Casino Username via private message so we can inquire about this issue with Casino Rep?

Thank you in advance.

Hello hmn,

Thank you for sharing with us your credentials. We will reach out to Casino Rep in order to help you with this matter.

Keep you posted.

Hi hmn,

Thanks for sharing your experience at Drake Casino, your feedback is important to us!

Regarding the game issue, I'm not able to find anything that went wrong with this round. I need to escalate this to our contact at the game provider, to be able to do so I will need to know the bet amount and exact date and time for the bet. Or if it's the last bet placed, as we need to know where to look.

Regarding the free entry, this should have worked for you, as you're eligible for the promotion. I've manually added the free entry for today on Big Salmon Run instead.

Best,

Drake Casino Manager