CLOSED: Dr Vegas Casino

Hey Everyone,

I'm Tom and I would like to introduce myself and Dr Vegas Casino.

Unlike the majority of online casinos, Dr Vegas Casino has its own innovative games as well as the best games from Wagerworks, Play N Go and Next Gen with the majority of games being available on your computer, smartphone and tablet. Dr Vegas Casino offers all types of games including 20 and 25 line Slots, Blackjack, Roulette, Poker and Live Casino We also have a selection of free daily tournaments that are completely free to enter and you can win up to £50 jackpot.

Our current offers and promotions include...

Registration Bonus - 20 Free Spins. 
Welcome Bonus - 100% bonus up to £200 + 100 free spins.
Re-Deposit Bonuses - Generous deposit bonus for subsequent deposits.
Daily Promotions - Including 'Cash Drop' every Wednesday and 'Happy Days' every Thursday.
Vegas Rewards - Including increased bonuses, cash back and other special promotions for various VIP levels.

We have a range of payment methods and withdrawals are completed within minutes.

We hope you enjoy your experience at Dr Vegas Casino and if you have any questions or suggestions please feel free to get in touch, I am always happy to help.

Kind regards,

Tom

I don't like Dr Vegas, deposited and never receive anything, not even an email

Hi cranders79,

Thank you for your message, I am really sorry to hear about this.

Did you register to Dr Vegas Casino using a Hotmail address? If so, we are having issues with sending promotions to customers using Hotmail. We are currently working on this so that we can send new promotions directly to your email.

We now include bonus and promotional information in all our customers accounts and you should be able to see this when you log in into your account page.

If you are still having problems please do not hesitate to contact me and I will do everything I can to make sure this is resolved.

Kind regards,

Tom

I'm a regular player, every day I make a deposit, never had any problems,
I regularly receive promotions via email and the payment process is done in 5 seconds.
I wrote only one that is my experience with this casino, I'm sure that will solve the problems that you have presented.

Hi Sanchya,

Thanks for your message and sorry to hear you have experienced the same issues.

Our customers are extremely important to us and I am keen to resolve this so that you can receive our great promotions again.

If you can send me your email address or username, I will look into this further so that I can make sure it is resolved.

Also as I mentioned in my previous message we have made huge improvements to our site to enable you to receive daily and special promotions directly to your account page when logged in.

I hope that we can resolve this so that you can begin enjoying the games again. If you have any other feedback please do not hesitate to contact me and let me know so that we can continue to improve the experience for our customers.

Kind regards,

Tom

Hi Tornado,

Thanks for your message.

Great to hear that you are enjoying the site.

I am now the casino rep for Dr Vegas Casino on LCB so if you have any feedback or issues please feel free to contact me.

Also it would be great to hear about what you like about Dr Vegas Casino and if you have any ideas for games you would like to see on the site?

Kind regards,

Tom

Hi Sanchya,

Thanks for the reply.

Are you signed up with a Hotmail email address?

I am keen to investigate this further so that we can get to the bottom of the issue and resolve it.

Please feel free to send me your details for Dr Vegas Casino via PM and I will keep you updated on the progress with fixing the problem.

Since February we have added lots of new exciting promotions and tournaments to the site and I want to be able to keep you regularly updated.

Kind regards,

Tom

Hi Tom,

Welcome to the forum 

Hi Anchi,

Thanks, good to meet you and I look forward to contributing.

Tom

A big welcome and thanks for joining us at the forum.

Hi - I am a Canadian player. I'm interested in the 20 spins. I  clicked, and got "You can not log in or register because you are accessing the site from a location where Online Gambling may be illegal". Wondering what that's about - defnitely have been able to play online. Thanks.

welcome to the forum tom

me, about dr vegas, what i have to say, played the 20 free spins, made there 2 deposits, no problem at all, the only "no positive" thing i have to say about there is: i had too bad playtime, lost all balance with just few spins

I recieved a nodeposit bonus and completed wagerong requirement.played for 4 days. even support people asked me to deposit and play. somehow now my account is blocked. they have 100 GBP of mine.and when i report it to the gambling commision this was their reply.

"please be informed that we have received information from the representative of CZ Trading Limited (drvegas.com) who have informed the MGA that they have asked for your KYC documents for due diligence and you did not comply with them. Please note that this is in line with their Terms and Conditions and also the Remote Gaming regulations. "

but the casino did not asked my KYC documents.username :lahiru

Hi dinidu,

Sorry to hear that. We're going to get in touch with the casino and ask about your case. Keep you updated. 

Hi Dinidu,

As per our terms and conditions to withdraw any winnings from the no deposit bonus, a min deposit applies. You failed to meet these terms and conditions.

Sadly, you also decided to use abusive language when liaising with our customer care team. As our terms and conditions were breached, your account has been closed.

thank you. :)

The casino did not let me deposit funds. in the next day they have blocked my account. Abusive language? Please post your proofs here. I want you to stop misleading people and talk to each other honestly.

Dr Vegas Canada! 

Dr Vegas Casino has now opened its doors to Canadian players.

New players from Canada can enjoy the same bonuses and rewards. 

Any questions? Give me a shout! :-) 

Casino has closed. The rep posted this message on another forum 29 June 2018:

Unfortunately we were all made redundant on Wednesday, but I have got the following update for you.

All pending withdrawals were processed on Wednesday before the close down started.

On Monday, I will be sending out cheques for all player who have balances still on their account, so by the end of next week all players will have received their funds and no players will be left without their money.

Thanks

Phil