Ditobet.com Support and Complaints Thread

Hello everyone!

This is a new support channel of Ditobet.com on LCB and from here you can contact us if you have any questions, feedback or suggestions regarding our Sportsbook, Casino, Live Casino or any other product!
Of course, we also have the main support channels on our website such as live chat or contact forms/email, which I recommend using if you need faster response.

Anyway I'll be happy answering here too.

We wish you a health and luck today!

Welcome to LCB

Welcome to our forum, Ditobet rep. Thanks for signing up. 

Hi Ditobet rep, welcome to the LCB forum!  

Welcome to the LCB forum Ditobet Representative! Thank you for being available to assist our members! 

Welcome to the LCB forum! 

Welcome to LCB! 

Welcome to our community 

Welcome to the best forum 

Welcome to our forum 

Welcome to LCB, Ditobet Representative! 

Welcome to the LCB forum! 
 

Hello Ditobet.com, Welcome to LCB :)

Thanks for signing up Ditobet Representative! Welcome to LCB forum 

Welcome to LCB, nice to have you here 

Hello Dito rep, can you explain why as a 1st deposit entry I could only play on 4 different providers with the most ancient rubbish games Ive ever seen. please enlighten

Maybe these games are eligible for your country. We can check what the allowed games for you are if you private message me with your casino username. 

Hi everyone, I have such a situation.  Ditobet first cut my stake, then gave me 5 returns in a row for matches and asked for verification. They suspected me of fraud activity.  By the way, when I registered, I accidentally made 2 accounts and immediately wrote to them about it.  They said that everything is fine and I can play.  I played only from 1 account. Then I provided them a passport photo, a bank statement, and some other documents. They ended up blocking my account with funds in it.  Pointed out that I violated paragraphs 3.2 and 3.3.  It says about money laundering and risk management points, but not about fraud activity.  The risk management department informed me that they are not going to answer me anymore and that I had done something terrible, for which I was blocked. But I'm for fair play. And ditobet is being very dishonest towards me.

What can I do, guys?

Hi Vlad Manul,

We are sorry to hear you had a bad experience when playing at Ditobet Casino.

Can you please PM me and send your casino username so that we could contact the casino representative and assist you further?

Hello Vlad Manul,

We have received your casino username and contacted Casino Representative. Please keep posted on this forum thread for a response. 

Hello Vlad Manul,

We received a response from Casino Representative and this is what they said: 

"The case has been analyzed again by the risk and fraud team and there is irrefutable proof that multiple accounts have been used (more than two), with false information provided. Thus, according to the violation of paragraphs 3.2 and 3.3 of the General Conditions, the account was blocked."

Hi Vlad Manul,

Just to add on to the Casino Reps statement above. We got confirmation that you had 3 accounts with DitoBet Casino. Two of the accounts have the same family name and the same IP address. Additionally the same ewallet for deposit has been used on all these accounts. The third account exists too but there was no activity on it. DitoBet Casino will not change their decision and there is nothing more we can do to assist you. Please take this as a lesson learned and only have one active account in the future. Case closed. 

They locked my account with 360$ on it. I've made plenty of transactions in past without any problems, one day they limited my account for sportsbook and next day they locked my account for "multiaccount" (which is obviously false)
 

Dear chos3non1,

Both accounts "chos3non1" and "kstanczyk18" are closed due to terms violation. All bets and bonuses are voided. 

You are not allowed to use our services! All further accounts you try to register will be blocked too.

You can read our terms:

2.5. You are only allowed to register one Account with Ditobet. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/ or third parties operating on your behalf. You can have only one account per person, family, household address, email address, payment account number, IP address, mobile device and/or shared computer, i.e. Public library or workplace. If we have good reason to believe that you have opened several accounts with the intent to defraud the Company, we reserve the right to immediately close all of them.

3.2. "We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act."

3.3. "We prohibit the use of unfair practices in the use of the Services. Thus, we protect our users and guarantee the integrity of the Services. If a customer is found to be involved in any form of collusion to the detriment of a third party or other activity that we classify as unfair play, his account may be permanently closed and the account balance may be confiscated or withheld. Ultimately, we reserve the right, at our sole discretion, to terminate the offending account(s) for the purposes of conducting a thorough investigation into the unfair practices, use of the Website in a fraudulent manner or for illegal and/or unlawful or improper purpose, you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of Ditobet or any of its customers or if your account is being used for the benefit of a third party, the person or persons responsible for that practice will face the following consequences:

- you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Ditobet (together “Claims”, “Investigations”) arising therefrom and shall indemnify and hold Ditobet harmless on demand for such Claims;"

4.1. All customer bonuses/offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card), linked NETeller or Skrill accounts, mobile device (e.g. mobile or tablet), application download or shared computer (e.g. public library or workplace).

4.2. All bonuses/offers are subject to change at any time. Ditobet has a right to cancel any bonus, jackpot and/or any prize if Ditobet is confident the Player has implemented a system usage fraud. Ditobet reserves the right to change, cancel or refuse any bonus/offer anytime at its own discretion.

Expect no further communication! This decision is final!

Best Regards,

Risk Department

 
Looks like big scam.

Hello chos3non1,

If you have more than one account, we cannot help you.

chos3non1 is my  only account on ditobet. I have no idea who is kstanczyk18, definetly not me.

Like i said i've been playing there for some time without any problems so why would i create other account? makes no sense.

I'm well aware of no-multiaccount rule so i wouldn't make complaints about this ban if i was guilty.

Hello chos3non1,

We'll contact the Casino Representative.Please keep an eye on this thread for updates.

Ok thanks, waiting for reply.

Hello chos3non1,

Still without any response from the Casino. We will send them a reminder email in hopes that they will get back to us as soon as possible.Please keep us posted.

Hello chos3non1,

Unfortunately there no update regarding your issue. We will try once again to reach out to them, maybe it could help. Please keep us posted.

Hello chos3non1,

Casino Rep got back to us and clarified that  "chos3non1" and "kstanczyk18" had an activity from the same IP address and the betting behavior was suspected and traced, that is the same person paying.

Since Rep letting us know about this issue, unfortunately we can not do anything against this clarification. We will be closing this complaint and mark it as Resolved.

Just because there was activity from same IP doesn't mean it's multi account ??
Ask them if there is any other proof (for example if both account bet same events/or at same time)

I didn't do anything wrong and kstanczyk18 is definetly not my account...

Hello chos3non1,

We completely understand your dissatisfaction but they want to keep discretion and they are unable to provide us with more detailed information. They are not authorised by their Risk department to answer officially. All the information that we got, we have forwarded to you. 

As we can not make an impact on this case more than we did, we will be closing this complaint unfortunately.

Hello Rajko pa,

Could you please send us your Casino Username via private message so we can get in touch Casino Representative in order to help you?

They opened an account for me...i was deleted post

Hello Rajko pa,

Glad to hear that. Enjoy your further entertainment.

Hi, I received this email from ditobet:

"Dear account holder,

Account "han*****[email protected]" failed KYC procedure and it's closed. Your deposit is returned. You are not allowed to use our service anymore.

All further accounts you try to register will be blocked too."

I have been nothing but compliant at every turn, at every request for documents. I have never failed any verification at any casino before, so my reaction to this failed KYC is with astonishment. I don't accept their decision. I will not rest before my full balance is payed, all 33 000 euro. I haven't been payed my deposits either. I have done all in my power to verify my account. If they want to do further checks, I welcome it with open arms. Please do anything necessary to verify my identity. Whatever you want. Screenshots of my email correspondence with ditobet is attached. Have a great day.

Hello Hans-PetterMadsen567,

We will reach out to them regarding your issues. Keep you posted.

Hello Hans-PetterMadsen567,

Casino Rep got back to us and told that your case is under review. We will get an update very soon and will let you know immediately. Keep an eye on this thread.

Hello Hans-PetterMadsen567,

We are still waiting for the newest update from Casino Rep. We will send them a reminder email in hopes that we can get an answer in the shortest possible time. Keep you posted.

Hello Hans-PetterMadsen567,

Casino Rep got back to us and told that you couldn't pass KYC procedure as the provided information doesn't seem genuine so your account couldn't be verified.

Per their T&C: 
"2.2. In order to obtain a Ditobet account you must personally complete the registration form and read and accept these Terms. You must provide complete and accurate information about yourself, inclusive of a valid name, surname, date of birth, phone, full residential address, and email address, and update such information in the future to keep it complete and accurate. It is your responsibility to always keep your contact details up-to-date on your Account."

Hope this will help!

Hi Berks. Thanks for using your time for this. 

Ditobets version is new to me as I have never failed a verification process at a casino before, ever. Yes, I have provided "complete and accurate information about yourself, inclusive of a valid name, surname, date of birth, phone, full residential address, and email address". How can they say otherwise? All details are correct to the letter. To claim otherwise is untrue and a empty accusations from ditobet. I respect that it is difficult for online casinos to verify identities online when the person is not physically at the casino. I do. So I have uploaded my ID and proof of address, both accepted by ditobet and every casino I have ever signed up with. And it has never failed, because my details are real. Ditobet is the first to ever claim otherwise, which suggest that they have 1. Not bothered to properly verify them or 2. Make up an excuse to not pay my winnings.

Ditobet seems to be unsure about my details so, to ditobet, please try to verify them. Whatever you seems to think I have failed in 2.2, ask for proof of it. Ask for whatever you want, at whatever time. If you need a publicus notarius, selfies, letter to my address (actually send it this time), second ID and/or interview me over skype. I can do it all infront of my address aswell. Ditobet, you have not done your job if you say "provided information doesn't seem genuine so your account couldn't be verified." Your claims are no more than an excuse to not pay my 33 000 euro balance. I dare you to verify my details in an process as excruciating as you want/need.

Hello Hans-PetterMadsen567,

We'll refer the Casino Representative to your latest post on our forum and let you know if they've changed their decision. If they have not, we cannot do anything else to help you, unfortunately. 

Hello Hans-PetterMadsen567,

We are still waiting for an update on your latest post. We will send them a reminder email to inquire about this matter. Keep you posted.

Ditobet fraudstars Locked my account before 20 days and not answering on my emails, i was sended email on support, payment and risk without any answer. Live chat repeats like a parrot, send an email to risk management but they are not answering

Hello Rajko pa,

If we're not mistaken, you told us they opened an account for you?
Should we contact them again and help you solve this case?

Please send us your Casino Username via private message so we can reach out to them.

This is the second lock, the first time they unlocked me after 5 days, and now my account has been locked for about 20 days and does not respond to emails

Hello Rajko pa,

Please send us your Casino username  via private message  and we will get in touch with Casino Rep on order to help you to re-open your account.

Hello Hans-PetterMadsen567,

Unfortunately they are not providing us with more detailed information. Here is what they wrote: 

" The case is closed on our side due to the fact that the player failed to provide the necessary information to verify the account as per our T&C's. "

This is their final decision and no further updates are to be provided here.

Thay are big scam....stay awey from thier all.....Thay ask me for my mobile phone i sended number, and thats all, number is same as registered on my account....

By the way my account is verifed, i haved 2 withdrawals in the past (3 digit)