Dexterbet Support and Complaints Thread

Welcome to Dexterbet Casino!

Dexterbet Casino offers you an excellent collage of top-quality gambling products. This great platform has a huge variety of casino games and an appealing user-friendly environment. The live casino is also part of this platform, which makes it a suitable place for every kind of casino lover. Our goal is to allow the customers to be highly satisfied while having fun at Dexterbet. So our support team will always be available through email, live chat, and telephone to help you fulfill your gaming needs and wishes with ease.

Dexterbet also features a new and improved one-wallet-solution. This allows you to seamlessly move your money around on the site without having to make any transactions when you want to change your game on the site. The solution is unique to Dexterbet so make sure you enjoy it while playing here.

We care about you as a customer and we strive to entertain you in a secure environment.

With Dexterbet you can always expect flawless Action and Fun.

License and Security

Dexterbet is a holder of gaming licenses in Curacao, Official Degree of the Central Government of the Netherlands Antilles No 8048/JAZ. This license covers the Sportsbook, Casino, Games, and Live casino.

At Dexterbet customer security is our number one priority. All of our customer data is encrypted and protected through VeriSign SSL - Secure Socket Layer, which provides our players with the highest security available online. We are committed to maintaining the privacy and security of the personal information of all the visitors to our website.

Thank you for choosing Dexterbet as your preferred choice of online gaming. We love to make you enjoy playing with us, so if there is anything we can help you with please do not hesitate to contact us.

Restricted Countries: Afghanistan, Australia,  Albania, Algeria, Angola, Aruba, Bonaire, Curacao,  Czech Republic, Cambodia, Cyprus, Dutch West Indies, Ecuador, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, France, Lao, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Slovakia, South Korea, St. Maarten, St. Eustatia and Saba, Sudan, Singapore, Syria, Turkey, Taiwan, the Dutch Caribbean Island of Curaçao, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe.

Welcome to the BEST Forum Dexterbet! 

Great informative introduction! Welcome Dexterbet Casino Rep! 

Welcome :)

Welcome to LCB Forum! 

Welcome to LCB

Welcome to the LCB forum! :)

Welcome to LCB Dexterbet! :)

Hi, Dexterbet, Welcome to our forum

Welcome on board! 

I lost 2 deposit an support was really friendly :) for 3rd deposit i made win and i have no contact with support :) i made withdraw and it is pending since 2 days. I asked on chat how long it can take and i am waiting on chat since 10hours because there is no agent :) I sent message via page and no answer :) i don't know nothing about my account but according to casino guru users review this site is pure scam and not paying winning :) what i should do in my case? :) i print screened all my bets for my own good and you should do this same if you deposit money on dexterbet... 

Hello kiziorro

Can we know if your account in this casino has been verified?

Let us inform you that only the verification takes at least 3 days, so we assume that this is the reason why you are waiting so long.

If you did all the steps please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you.

Thank you.

Hello kiziorro

Could you please provide us with the updates regarding this matter?

Thank you.

We will be closing this complaint due to inactivity of the submitter.

Hello.I have a pending payment from the site Dexterbet.com for more than 2 weeks.The casino does not reply to emails and live chat is missing.I would be very happy if you can help me with this casino.I see that there are lots of complaints about  delayed payments in bet24-7 casino in your forum for the past days and this casino belongs to versus odds bv which is in the same group.Can you help me with contacting them?

Hello ormata8585,

Please PM me your Dexterbet Casino username and we will ask for updates on your case.

Thank you.

Hi ormata8585,

We are still waiting for your casino username. 

Please provide this information so that we can assist you. 

We will close the case since we never received the requested information from member ormata8585.

The casino cancelled my winnings of about 650-700 euros! (I can't say more precisely).
A month and a half ago the casino blocked my account for a whole month! After unblocking, all my winnings were cancelled!
I contacted support via online chat - they told me that I violated their rules - and all winnings were cancelled!

Hello grey13,

First of all, welcome to LCB!

Could you please provide us with more information? What did the casino support say about which rules you violated? Did you claim any bonus?

Please send us your casino username via private message so that we could contact the casino rep and check your account.

Thank you.

Dear grey13,

Thanks for sending your account details. We have forwarded them to the casino rep. Please keep an eye on this thread for updates.

Dear grey13,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

Dear grey13,

We still haven't received a reply from a casino rep so we've sent them another reminder email. Hopefully, we will get some response this time.

Thank you for your patience.

Dear grey13,

Unfortunately, we must mark this complaint as closed because we received no response from the casino despite numerous attempts to find out more about your case.

If they respond at any time, we will let you know.

Thanks for your understanding.

I also recently tried to contact their online support chat - but no one answered me!
I sent them an email on 06/27/2024 - I still haven't received a response!, but recently they started sending me promotional offers for their casino!

Sorry to hear that, grey13. Our goal is always to help, but there isn't much we can do if the casino is unresponsive.

If they respond at any time, we will let you know.

Thanks for your understanding.

Tell me - where else can I complain in this situation? Maybe there is some organization that officially accepts complaints and helps in such situations?

Dear grey13,

Sometimes in these situations, players decide to take the next step, which is to file a complaint to the casino’s licensor.