Desert Nights, Slots Capital, Box24, Black Diamond, Spartan Slots, Uptown Aces, Red Stag Casino, Fair Go, Uptown Pokies Support and Complaints Thread

Dear MelissaN I still have not received a response from the casino about my new documents

i did everything they wanted

namely new driver's license and a selfie with them that i got on monday 

also wrote to the chat but they are feeding breakfast again

two months have passed since the complaint was filed,the outcome nothing has changed

now they will write that the driver's license is not suitable and they need an id passport which I have to wait for three months

the casino deliberately delays this process not to pay money

dear forum everyone already understands this
 

You need to wait for the official reply from the casino. The casino rep can't do anything about it.

Dear MelissaN you yourself read what the casino representative wrote they don't need my passport

they need my driver's license or ID pasport I provided my driver's license if they write again that they need something else ,I hope for your common sense and you will finally blacklist the casino

48 hours have passed since the documents were sent the answer from the casino did not arrive in my mail

dear forum do you still believe this casino?I hope now you understand that the casino does not pay money and is constantly lying

Hi likimolik44,

We never had any issues with this group and all players have always been paid. The issue in your case is the verification. You need to send everything that they require in order to verify your account. You should have checked casino T&C before you started to play there. The casino is not cheating you they just need to follow their verification procedure. 

Dear MelissaN I sent new documents as they wanted namely a new driver's license

it takes 48 hours to check as written in their own rules

48 hours have passed but no response from the casino

and what is it called?I will answer you it is called tighten time

photos were taken with a camera professional everything is clearly visible

and trust me that they will write again that they need something else

Then there is no need to worry. You just need to be patient. 

Dear MelissaN stop this madness they scoff they say it's not a driver's license(I attach a photo)

and they wrote if the apartment is not mine I have to take a picture of my parents with their documents I registered at the casino using my data not my parents,I have provided official documents about my place of residence

please stop this madness,I don't care about money anymore

PLACE THIS CASINO IN THE BLACK LIST

The image has been removed due to the privacy policy.

Money was not withdrawn account blocked,well now what do you say about this casino?

latest news,the account was fully verified

the money has not yet been withdrawn

Thanks for the update. Hope you'll get the money soon. 

dear forum more than 48 hours have passed from the moment when I put money on withdrawal

they did not withdraw money , although their rules say withdrawal of money takes 24-48 hours

and all the operators in the chat wrote this and casino representative, they break their own rules

Hi likimolik44,

What payment methods have you used for the withdrawal?

money was withdrawn,Thank you very much to the forum team for their great help

Awesome. Glad to hear that. 

dear forum dear forum what about my complaint ,MelissaN asked to send in a personal Account number i sent and I'll write here   RS0918972919

at the moment my account is blocked for no reason

The casino rep forwarded your details to the relevant department. It's slower due to the Christmas holidays. Keep you posted. 

Hello

do you have experience whit Fair go casinò?

Hello

Yesterday, after 2 deposit, i finally won about 900 euro.

I sent my document, in order to complete the account verification.

After that, i contacted chat support and he told me that he take 5 business day to complete the verification.

It is not too much?

Never seen this.

Do you have experience whit this casinò?

Hi ready82,

Sometimes it takes longer for them to verify docs but if you provide us with your casino username we can notify the casino rep and see why they need 5 days to verify the docs. 

We received your account details and notified the casino rep. Keep you posted. 

No response from the casino rep.

after 2 days.

Very very slow....

Is this casinò on the white list?

We'll send a reminder to the casino rep. Keep you posted. 

News

My account has been verified, and now i'm waiting my win, from Monday evening.

I'll keep you up-to-date.

Thanks for the update. Please keep us posted. 

Hello

Today i Got my money.

About 8 days ( verify account and payment of the winnings)

Thanks for your support, Lcb!

Thanks for letting us know. Glad it has been sorted. 

I have been a regular player and depositer with fairgo casino for a very long time,( such that i have a pile of there magazines they mail out as high as my computer desk that i csn comfortably put my cuppa on without reaching downward but beside the point i have a crap load of there magazines okay), 

I have had a few niggles over the years nothing to major that wasnt sorted by that chat. 

One day after redeeming a no deposit bonus (i had not ised ndb for quite a long time on fairgo) my account logged me out and i had to reset the password to log back in. the ndb was removed from my account and i readded it. Started to play for a few hours and was again logged out. I logged back in and clicked on the chat to message support to ser whats up with this. Again logged out. The message displayed when i tried to log back in that my account was locked contact support. I emailed them. they took 2 weeks to respond and was just a copy paste response that didnt help me at all. i asked for a real person to talk with me as i couldnt log in and said account lockef blah blah, after a few houes i received another email response saying to login to support to chat. 

i copy pasted my original emails and added that i have repeated myself and that i cant login at all. 

After another couple days i got a response that my account was fixed.

it was for a few days just told me not to use that ndb as it caused an error or something which i found odd but i let it ho and i made a deposit with a match bonus so that i could continue playing. 
My details are all verified ive withdrawn small amount before and im a regular depositor of all methods (bank, card, crypto, neosurf etc) and ive never had any issues with withdrawing or depositing before. 

About a week later i login and see my balance and i play some more i win a minor jackpot which i had never fone before. the wager requirements were met, the conditions all abided by and i proceeded to withdraw. 

First it wouldnt let me so i had to message support who said my account needed verifiying after a headache convo i had the verification done and they said i was ready to withdraw from ehat they can see ive met it all blah blah no issues should arise blah blah. 

They processed the withdrawl to my bank account and i never saw the money. they kept telling me to wait a few more days after 2 weeks of waiting i messaged the support and emailed them. I was ignored for a further 2 werks but i contacted fairgo everyday about it regardless of being ignored. 

After the further 2 werks they sent a email that said that my bank is obviously at fault and they would look into it. a few hours after tgat i received another email to say that there w as an error so the withdrawl was voided and no refund would be provided but they were sorry and goodluck for future wins. 

who rven says that? "sorry for the error but goodluck with future withdrawls and wins". 

I emailed and talked to the support online and was met with different answers from 3 different people and when i said i would take the matter further they first offered a refund of my deposit, which was fine by me i wasnt after a refund just an explanation. 

After claiming the amount was refunded back to my account whoch it wasnt, i received an email from fairgo that said the refund of my feposit couldnt be processed and sorry for the inconvenience. i messaged support yet again. they had no idea what was goung on and suggested i make a deposit and continue playing on there casino. 

I didnt do that and im  glad i didnt. 

The following day fairgo deactivated my accoubt and removed it and now i can no longer play ob there site or make a new account as they have informed me my device ip address is blockef from accessing there site because i reported them for being dodgy and posted on another casino forum about what happened and if anyone else had issues with fairgo.

theyve blockrf my rmail address but they still continue to send there junk magazine monthly to my house ecen tho i never asked for it and i have told them several times in the past to not do it but i just let it go as they didnt seem to care and its not a great big deal really to receive a magazine with deposit and no deposit bonus codes and some random stories about fairgo features. 

just wanted to share that if you stand up to there support they turn not so helpful and dont like it. 

Hello Shylaa Ariellee, 

Thanks for sharing your story and unpleasant experience with Fair Go Casino. We could escalate this complaint and see what they have to say. Could you please private message me your Casino Username so we can reach out to Casino Rep. Thanks. 

Good evening casino Red Stag (https://go2redstag.com/login)blocked my account they wrote that I did not pass the account verification,I sent a driver's license and two documents confirming my place of residence and a selfie with a driver's license.I had problems with my driver's license when i got my driver's license they made a mistake in my last name by one letter ,I reported this information to the casino they asked for an alternative document it's my passport I sent documents for verification after which in couple of hours my account was blocked,please invite a representative for the trial

user name RS0409404443

Hello sahon77,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Sahon77,

Unfortunately your account did not pass our security filters, leading to the account being blocked.

give proof to the forum

I wrote to you that an error occurred when obtaining a driver's license but you didn't accept this application,I have a document confirming my words

where is the casino representative?i can provide document that an error was made while obtaining a driver's license

Hello sahon77, 

We will ping Casino Representative and see if they can provide more clarification. Keep you posted on the forum thread. 

Hi Sahon77,

Unfortunately I cannot share internal information regarding our security filters or the reasons for your account closure. But the casino won't reverse its decision.

respected forum the casino did not provide evidence the casino must be blacklisted

This casino us absolutely awful! Their customer service needs a course on the ethics of customers and giving prompt and courteous  service.  I made account and it took forever for identity documents to be reviewed,  once approved I was disappointed with the outrageous wagering attached to promotions. They are not a casino of choice.

Hi sahon77,

The casino representative provided you with feedback and this is what we can do so much. Unfortunately, they won't reverse their decision.

Hi Queenbee68,

Have you experienced any issues with Red Stag Casino? If yes, please advise if you need assistance.

hello dear forum,casino red stag stole my money taking advantage of the political situation, they stole money,invite the thief admin to the forum

user name 

[email protected]

Hi volum99,

We are sorry to hear you had an unpleasant experience when playing at Red Stag Casino.

Can you please provide us with more details on what exactly has happened?

This casino group has to be carefully blacklisted... if it follows the same principles they put or the royale casino group on the list should have been blacklisted for quite some time.

Hi mariarojas,

Can you please elaborate and provide us with more details on what has happened?

Have you experienced any issues with a certain casino from the group?

Good morning. you guys put the casino group (EL ROYALE) in attention for the simple fact that they took longer with the selection process (they take less time than this casino group nothing) and the one that takes longer and in many winners doesn't happen.

Hello mariarojas, 

Thanks for sharing your opinion on this forum thread. Would you like assistance on a specific issue? If so, please let us know which casino you are referring to from this group. Thanks. 

Hi Volum99,

Red Stag Casino bonuses are not available to players in the following countries: Russia, Ukraine, India, Indonesia, Malaysia, Philippines, Belarus, and Hungary.

Because you are playing from Belarus, unfortunately, you are not eligible for bonuses.

good afternoon dear forum,I already wrote a complaint on your forum but you didn't post it asked to write again.the crux of the problem is as follows I signed up at the casino red stag through your forum and got a bonus for signing up ,I played the wager and successfully completed and left my account for more than a month when I have free time I decided to withdraw my money,Two days later I receive an email my country is not eligible for this bonus and my winnings are confiscated ,they changed the rules for this bonus but I registered when my country was eligible for this bonus And that's what I tried to explain to them but they don't hear me or don't want to hear me.I understand if I registered when they introduced new rules but I registered and won money when my country could receive a registration bonus I ask you to invite a representative of the casino to investigate.

claim amount 120 euros

and I ask you to send me a link to the mail when you publish my complaint

mail casino [email protected]

user name RS0051219023

Hello volum99, 

We have contacted Casino Rep regarding your case. Keep posted on this forum thread for feedback.

Hi volum99, thank you for waiting patiently while we checked your complaint.

You are correct, and the 120 EURO is still in your account balance. You can request a withdrawal  of this money at any time.

We apologize for the inconvenience caused and we hope this matter is now resolved to your satisfaction.

Hello dear forum I can confirm that the casino returned the money to the balance ,I ask dear forum not to close the complaint until the casino withdraws money

Hi volum99, 

Thanks for updating us! This forum thread will forever be open and accessible so no need to worry of complaint being closed. Let us know how the situation plays out in the end.