Desert Nights, Slots Capital, Box24, Black Diamond, Spartan Slots, Uptown Aces, Red Stag Casino, Fair Go, Uptown Pokies Support and Complaints Thread

Oh all these casinos I play often they are great with live chat and have great bonuses

About a month ago, I was playing the slots at on the Desert Nights Online Casino. With a stroke of good fortune, I had accumulated $450.00 in winnings while using my own money out of pocket. The only way that I could make a withdrawal was by the casino issuing me a manual check sent to me through the United States Postal Service. Once I received the check, I deposited it into my personally bank account locally. The check was accepted, I payed a$10.00 service fee  because it was a Canadian based casino and a Canadian check was issued to me from the casino. That happened around September 22, 2021. Fast forward to today October 8, 2021, I noticed that my bank account had deducted $420.00 from my account due to the fact that the check sent to me by Desert Nights Casino based in Canada, was bad. They sent me a check that bounced. As of now I have been penalized as if I had bounced a check personally. Can anyone give me suggestions about how I can get this matter rectified, and get the money that I have won fairly?

Hi Eric1977,

Please private message me your account details so we can notify the casino rep and ask him to look into your case. 

Hi Ben. I sent you an email, but you have not responded. I am having a problem trying to make a withdraw of winnings from Fair Go Casino. I played at FGC with a welcome no deposit bonus. I was lucky enough to meet the, almost impossible, play through, and win $205. I sent the documents required to verify my account, on 10/8. On 10/15, I received an email from FG, requesting I resubmit my utility bill, because it was not readable. ( Just an aside, I find it curious that so many online casinos, find it so difficult to read documents. I have rarely, if ever, had such difficulties with anyone else, to whom I send documents!) I resent a scanned copy of the document in question, the same day, 10/15. I have heard nothing more from FG since. I have attempted to contact chat multiple times. I am disconnected every time! Numerous emails go unanswered. I understand that FG would rather not make a payout to a player that has not yet deposited, but they do offer no deposit bonuses in an attempt to gain new players; When a player is lucky enough to benefit from said bonus, it is only fair the casino pay that player.

I forgot to include my username in my complaint. It is Elle99

The casino rep has been notified. 

Hi Ben,

Per your email; As I stated in my complaint, I did send a scanned copy of my utility bill on 8/15. If the issue was actually, that it was unreadable, why didn't FGC let me know that. As I stated already, in my email to you; I sent a scanned  copy of my xfinity bill on 8/15, and I had heard nothing from FG since; Until today, and they only contacted me today, because I filed a complaint. Today, I received an email asking for, yet another copy of my xfinity bill. The request also informed me, I will have to wait another 3-5 days. I think most of the members of LCB, are familiar with this run around! I don't understand why these casinos even offer this bonus, if they don't wish to pay winners. It only makes for the loss of a player, and bad publicity, when they refuse to payout! Will keep you updated. Thanks for your help!

Hi Elizabeth00,

Thanks for the update. Please keep us posted. 

dear administration of the forum I apologize for the long absence I would like to write a complaint about the casino  Red Stag

Please explain here what the issue is and private message me your casino ID number and we'll notify the casino rep. 

Hi batik77,

The casino rep will be notified. Keep an eye on this topic. 

dear administration of the forum the representative is lying I sent my documents twice

here is confirmation of this

first time i sent documents 9 11 2021

second time i sent documents 10 11 2021

they don't want to pay money and lie right here

respected forum and casino representative I just sent you documents again check and write here that you received my documents

I'm waiting

I apologize dear forum that I am writing from another account I cleared the history and erased all data from the past account so I had to create a new account on your forum

Okay we'll remove this one so you can keep the new one. 

dear forum the representative did not answer you?I sent all the documents again yesterday as the representative wrote

The rep will get back to you as soon as he gets the info about your verification process. Please note that it is not instant and it needs time for the docs to be checked. 

thanks for the information

dear forum the answer came from the casino they want my driver's license but I don't have them and I wrote this to them for a long time,I believe that the casino deliberately does not pay money

where is this representative let him decide the issue

I can upload my documents to the forum

Hi Likimolik44, 

I assume this is another account of yours? Please don't post your personal information and documents in a public forum, or send them to me via PM. Only ever send your documents to our the casino's official email address. 

The verification team will check your documents and reply to you if they pass or if anything further is required from you so you can receive your winnings. 

Ben 

Dear representative, you read what I write? I sent the documents yesterday today a response came from the casino they want my driver's license and selfies with them

I DO NOT HAVE A DRIVER'S LICENSE

I sent my passport and I have no other documents proving my identity ,I have sent an official document confirming my residential address

I believe that you are deliberately stalling for time so as not to pay money

The respected forum has passed almost a month and the casino has not paid the money time to take action

Representative does not react at all,what is the attitude towards the players?they do not answer the mail.Dear representative, are you going to decide the issue or not?

If not we close the complaint as not resolved,and let all players reading this topic understand that you cannot play with you

all the best

Hi likimolik44,

We sent a reminder but it is not the casino rep who decides on the verification process and how fast it can be done but the casino. He'll get in touch with you as soon as he gets some info. 

Hi Likimolik44, 

As your documents did not pass our security requirements further documents have been requested. Please check the email sent to you by the team for the details of which documents you need to send. 

DEAR PLAYERS AND FORUM READERS DO NOT PLAY IN THIS CASINO THEY ARE SCAMS AND THIEFS TELL ALL YOU KNOW THAT THIS IS A CASINO THIEFS AND FRAUD

Hello likimolik44,

Please note: to pass the security requirements, the casino can ask you for additional documents. If you want to pass the account verification, you have to send them the requested documents, otherwise, there's nothing we can do to help you. 

dear forum all documents have been sent I even sent a certificate in Russian

please add this casino to the BLACK LIST there is all the evidence that the casino is scammers

representative is missing,the money was never withdrawn

dear forum please tell me what's going on representative does not answer for three days ,I'm tired of sending them documents ,what is the attitude of the casino towards players,it's not funny anymore

Hello likimolik44,

The Casino Representative has been notified and we're waiting for his reply. As soon as we have more info, we'll let you know.

a new package of documents was sent today

dear forum let's stop this farce,close the complaint as not resolved,and blacklist the casino since the casino does not pay money

and for a casino representative I will say if you are on the forum,please reply to messages

respected players casino rating is overstated no way do not play at this casino and tell your friends casino does not pay money from the word at all

Thanks for the update, likimolik44. Let's wait and see if your documents are accepted. Please keep us posted. 

Hi Likimolik44, 

Unfortunately I myself don't have any sway in whether your docuements are able to pass the security checks or not. These checks are in place to prevent fraud and ensure player safety. If you have any questions about the documents you need to send please get in touch with our customer support. 

Good luck and I hope your withdrawal is sent on its way to you soon. 

and what is this answer distinguished representative?

more than a month have passed how can you not withdraw money and this is how you answer,contact your security department and clarify

I have the impression that the casino representative is mocking,laughs

dear casino representative let's put a stop to this farce withdraw money and close your account

dear forum if we do not receive a response from the casino representative tomorrow close the complaint as not resolved I no longer have the strength and desire to solve this problem and hopefully the casino rating will be downgraded to 3

dear forum thank you for your help in my situation

that's all

Hi likimolik44,

Have you got the email from the casino stating that your documents haven't been accepted again?

The casino rep did his best to help you but he can't influence the process of verification. Fraud and security departments are in charge of that.

Unless you send the correct documents, I'm afraid your account can't be verified. 

I sent a new package of documents

they don't accept them on purpose it should already be clear to everyone

these are not bad documents this is a disgusting casino

dear forum everything is visible on the documents surname name year of birth passport validity they asked for a certificate of residence in Russian i made it what else do they want

dear forum you understand that the casino does not want to pay money coming up with different reasons

close the complaint as not resolved

Hi likimolik44,

Thanks for your feedback. The casino pays out but the verification process is a bit strict. 

if they do not accept the documents again, I will send them to you personally and you will see for yourself that the documents are normal

I'm not the one who decides on the quality of the documents, I'm afraid I can't help. 

dear forum withdrawal was canceled yesterday

Dear Hasan Saphinin,

Please note that your withdrawal has been declined and the funds re-deposited to your account due to the following reasons:

* Payout has been pending in the system for 4 days or more.

* Account verification is required, make sure to send the documents previously requested.

they haven't verified my new documents yet but have already canceled the withdrawal of money what's going on with this casino let's take action against the casino it goes beyond all boundaries common sense

Thanks for the update, likimolik44. 

We've asked the casino rep to check what's wrong with your documents. Let you know as soon as we hear from them. 

and again the representative disappeared

dear forum it goes all the way this is not a casino this parody of a casino

Hi likimolik44,

We received the info from the casino rep: 
The customer must provide an alternative identification card, a picture holding this card (the details in the card must be clear), and a proof of address (it could be a water bill, electricity bill, or phone bill) hard copy received through the mail in his language.

Unless you provide all these documents your account can't be verified. I'm afraid there is nothing we can do for you. 

dear forum and that the passport is not proof?how can you not react to it

I will get my driver's license on Monday

keep your complaint open,let's see what they say to that?

Please keep us posted. 

dear forum sent my new driver's license,selfie with driver's license,and information about my place of residence

since the apartment is not mine   my parents, I can not provide bills for water or gas,I have provided an official document from housing and communal services

please invite a representative to finally close this topic

Documents with personal details removed by moderator, due to privacy reasons

I hope today the casino representative will deign to answer

Hi likimolik44,

Have you got the reply from the casino? Have you passed the verification procedure?