Desert Nights, Slots Capital, Box24, Black Diamond, Spartan Slots, Uptown Aces, Red Stag Casino, Fair Go, Uptown Pokies Support and Complaints Thread

Hi again,

Here's the screenshots of my chat with Autumn at Uptown Pokies.  Please advise - thanks!

Hi CnK4EVER,

The casino rep has been notified. Please keep an eye on this topic. 

Hi cnk4ever, 

The team has redeemed the $100 coupon for you. 

Thanks Melissa! I sure will. Really appreciate the help here.

Wow!  Thanks guys for the help!  The $100 and 25 free spins is in my account.  You guys are awesome!

You are more than welcome. Glad we could help you. 

Hi Melissa,

did you anything hear from them??? I think no answer is an answer as well - lcb should think about setting that casino on the blacklist - like other casinoforums did before.

cheers

Thomas

Hi Schnuggi,

Thanks for being so patient while we worked on getting this sorted. The brand managed agreed to reimburse your withdrawal of $2000 due to a mixup with the wagering.

When the funds are you in your account you can request another withdrawal. 

Hi ,

I just want to say thank you all who worked on my problem: THANK YOU

I got the money on my account, thx.

stay save

cheers

Thomas (schnuggi)

Awesome. Thanks for letting us know, schnuggi. 

Hello Melissa,

I am hoping you can help me out with my Fairgo account since you did such a great job with my Slotocash account. 

Same issue:  unable to claim a no deposit code in between deposits even the codes listed from your Freebies section since my last withdraw.

Fairgo username:  Kao007

Thank you Melissa

HI Kao Saechao,

We're going to check with the casino rep and let you know. 

Hi guys,

I am trying to find out the status of my withdrawal with Uptown aces from January 7th, I just sent Sydney a DM with the details.

Thanks in advance,

Groovechild

Please private message me your account details so we can notify the casino rep. 

Hi groovechild,

The casino advised us that they are having an issue with payments therefore they ask their players to re-send the docs. That's what they told us. We sent your account info to the casino rep. 

Thanks Melissa,

This is the latest developments: I talked to a live agent online today, after I sent a reply email back to the verification department to confirm my current address. The agent told me that my withdrawal(from Jan 7th) was still in pending status and the next update is scheduled for Monday. So, hopefully everything will be resolved by Monday. Just by sheer curiosity sake, I looked back through all my entire email history and saw I have been a player with them since 2014.Didn't realize just how much time has flown by. Probably time for update review in the future. 

Thanks,

Groovechild

After playing with uptown aces off and on for years (many deposits and withdrawals) they have now decided to beat me out of a $400 withdrawal!!

They have requested and received a selfie of me with my ID with my face in it. 

I have gone thru this 4 times in last three weeks 3 of them denied and one approved then denied!!

( This is the same group of casinos that I returned an $8000 over payment too 2 years ago!)

Now I get treated like CRAP!!!

So my response to their last denial e-mail-----

I do not know what kind of games you are playing with me but what I have sent is all I am sending you!!

You can take the money you owe me and shove it where the sun does not Shine!!

I will not waste my time playing where I get cheated out of what I am owed!!

Thanks,

Xxxxxcc xxxxx.  Acct. quball

Hi quball,

Sorry to hear that. As I already said in one of my previous posts the casino informed us that they were having an issue with payments therefore they asked their players to re-send the docs. That's what they told us. We sent your account info to the casino rep for more details. Keep you posted. 

Hello Kao Saechao,

We've received a reply from the Casino Representative. 

He says your bonus to deposit ratio is really high at the moment which means that you should try to play with your own money in the meantime to improve this ratio. Please note that playing with no bonus attached has plenty of advantages – customers can bet as high as they want, play any type of games available in the casino (bonuses are limited to slots mostly), no playthrough, no maximum cashout limit.

Hi guys,

Thanks for your help, took more time but everything worked out in the end.

Groovechild

Thanks for letting us know Groovechild! We're glad to hear that. 

I guess they don't care to reply!!

Hello quball,

We've sent them a reminder email. Keep you posted.

Dear David,

We are contacting you from UptownAces Casino.Thank you for confirming this information. Your Payout request will be sent for processing to the Payouts department.

Once the processing is complete, they will contact you via email.

Regards,

Rebecca 

UptownAces Security Team

Hi Quball, 

Your documents were approved on the 21st and the payout was processed on the 22nd.

Hi,

last week I tried to withdraw my 2000,00 but it was refused. Now the casino is asking me for the whole verification process again - it is the third time since I am registrated (I play there for over 8 years). Hoping for a good end I will upate you.

schnuggi

Hi Mr. Sloto 

I requested a withdrawal from Fairgo Casino a couple of days ago and they replied back requesting that I submit a copy of my ID and me holding it again because the copies on file were cropped. But they weren't because I scanned them and sent. However, upon talking to support, I learned the picture was too large so I re-submitted several times until I got it right. Anyway, I have not heard back from documents since and I would like to know what's going on? I have withdrawn from Fairgo in the past with no problems and quick responses and quick withdrawal.

Thank you 

Hi palmtree,

Could you please private message me your casino username so we can notify the casino rep? 

Hi MelissaN 

I just pm you.

Thank you 

I saw your message. Thanks. The casino rep will be notified. Keep you updated. 

Documents at Fairgo Casino just emailed saying my ID is cropped and they can't accept it which is mot true because the girl in live help told me yesterday that my documents were acceptable and I sent them over 10 times yesterday and again just a few minutes ago. If I could post my documents here, it would be obvious that they are clear. Smh

As I already stated in my PM, we can't submit the docs on your behalf. You need to do it directly at the casino in the exact format and size they ask for. We can't help there. However, we are still waiting for the casino rep's feedback regarding your case. 

Thank you MelissaN.

But that's the problem. I have submitted correctly but am being told otherwise. All they say they need is a copy of ID and a photo of me holding ID. I have submitted those close to twenty times and I know it was not too large or cropped.

I know. That's why we want to check with the rep what you are doing wrong and why they don't accept your photos. Hope we'll get the answer soon. 

Just received emai from Fairgo Casino stating my documents have been approved. 

That's great news. Thanks for letting us know. 

I will let you know when I receive it.

Thank 

Just received an update from live help and I was told my withdrawal is in progress and it will be after the holidays before I know anything else. 

I received payout today. Thank you Fairgo Casino.

Thank you LCB for all your help!

Glad to hear all has been sorted. Thanks for letting us know.  Glad we could help. 

It's been almost exactly three days since I reported to the support desk at Uptown Aces that the JACKPOTACES coupon I'd used with my last $80 deposit did not finalize after playthrough was done.

At the time, I was told to check back in 24 hours, which I did but the problem was not solved and is still not solved after 3 days.

Please note the same problem occurred the two previous times I used the JACKPOTACES coupon, and the support staff fixed the problem within 15 minutes of reporting the issue....so I could make another deposit and keep playing....lol

However, this third time I used the JACKPOTACES coupon and it got "stuck", I end up ahead a good bit, with $560 in my balance.

But this time when I report the problem (when I could've withdrawn up to $560 if coupon had completed properly), I'm told to not play any further while the appropriate team looks into it...and three days later I'm still waiting.

To add insult to injury, when I politely request a time estimate for resolution of the problem, I'm rather curtly told, "Since Monday is the next business day, why don't you come back again Monday afternoon?"

I try to reply and request that the agent go ahead and start the rather lengthy withdrawal process for the $560.11 in my acct, but less than 15 secs after her reply the agent "Cleo" hit the "Are we still connected?" blurb key, and immediately ended the chat before I could reply.

This rather unsettling experience of very poor customer service (esp. given I've played at Uptown for 3+ years and have deposited in the $5000-$10,000 range, and withdrawn less than $2000) led me to post here so as to shine some light on Uptown's defacto "confiscation" of the $560 in my acct...at least until Monday...and I've def got some doubt that the problem will actually be solved on Monday...

I mean if the "team" can't get something done in three days that they did previously in 15 minutes, one does have to wonder about the motivations of those involved...

Hello SkippyShark,

If your issue doesn't get resolved on Monday, please send me your casino username to PM inbox and we'll ask the Casino Representative to look into this.

good evening dear forum I have problems with the casino Red Stag they don't pay me money from 1 04 2021,they sent me a verification email on saturday I sent all the documents to date, I have not received an answer from them today I sent the documents again the operator wrote that you need to wait another 72 hours I tried to explain to him that I uploaded documents 1 05 2021 and all the deadlines for verification have passed but he pretends not to understand me please invite a casino representative to resolve this issue namely when will I receive the money  and when they check my documents

user name casino brys2

mail casino po******[email protected]

Hi brys2,

Thanks for letting us know. The casino rep will be notified. Keep an eye on this topic. 

good afternoon dear forum casino approved my passport and selfie with passport and today he sent me a letter that my account is blocked since I have 7 accounts for the same data but this is a lie dear casino representative what other 7 accounts we have 50 thousand anrei komar in Belarus ,the date of birth in these seven accounts is the same?
registration address matches? ip address matches? zip code matches? ANSWER NO if the surname and first name match, this does not mean that I still have accounts in your casino so if you don’t pay money, I regard it as cheating and stealing money
 dear administration of the forum if the surname and first name match, this does not mean that I have another account let the casino representative provide you with the details of those accounts and you will compare my data and the data of those accounts namely date of birth, address of residence, zip code, city, and telephone

I look forward to hearing from you

dear administration of the forum casino representative does not answer because they fake accounts they can change account data need to immediately request accounts for comparison otherwise it will be too late

Hi brys2,

Let's see what the casino rep says. We'll ask for an explanation and further evidence let you know. 

Redstag Casino Didn't pay my withdraw . I've played since 2017 and yesterday i've made withdraw and they answered when i asked about that : After review, the account is no longer eligible for gaming per the Casino management decision ! ( No any reasonable proof ) 

Hi lxlHlxlVl,

Please private message me your casino account number and we'll notify the casino rep about your problem. 

Hi lxlHlxlVl,

We received your username and notified the casino rep. Keep an eye on this topic.