CLOSED: SlotoCash, Desert Nights, Miami Club, Box24, Black Diamond, Spartan Slots, Uptown Aces, Fair Go, Uptown Pokies

and I as requested I offered my documents VALID ... the question is that they are not paying the people of my country, simple like this ... if they had any doubts about whatever the document should ask another to take the test but to you see their bad faith they have already canceled the account without any explanation ... and I repeat, it was not only my account and my friend's no ... they have been doing this constantly ... now they only do it with those who take it the free bonus ...

Will my case go unsolved even with mr slots?

Tha casino rep informed you that you didn't pass the verification process, therefore, your account has been locked and the funds removed. Since we got the relevant info from the casino rep, this case is resolved. 

hello

I thank Mr Sloto and MelissaN for the assistance.

I would like to inform you that the matter on the documents has been resolved .

Glad to hear that it has been sorted. Enjoy.

Hi Mr sloto

Miami Club Casino really is part of the group sloto cash and uptown aces casino ??? 

I have doubts whether or not I have to send documents to miami club casino because my account was recently verified in uptown aces casino,,if it's the same group maybe it's not necessary...

Can you answer me that question please? If need to send, I'll send it again,

Regards

Amanda

Hi Amanda,

The casino rep has been informed and they're going to reply shortly. 

Hi amanda1000,

I've sent you a PM with the answer to your question.

Mr. Sloto

I still await a resolution on my case

Hi Genoveva,

Your case has been resolved. Please see the message from the casino rep. It has been posted on the previous page. Unfortunately, there is nothing further we can do for you. You didn't pass the security checks. 

Hi Genoveva,

I have checked both accounts for the casino and once the risk filters were not passed you will not be able to hold accounts with the casino and any winnings will be confiscated.

You will see this mentioned in the terms and conditions.

Mr. Sloto

As the friend said there ... similar happened to me ... but it was even worse... I WENT IN THE ANALYSIS OF THEM AND AFTER SOME HOURS CLOSED MY ACCOUNT... If they do not want to pay the people of our country just pull -the promotion... because it gets ugly for you...

I finally heard back from the fair go .They said the same thing as before . I deposited lost that then took a free bonus. I won on that bonus .The terms said 2 free chips in between deposit or I would not be able to withdraw. That was one free chip after I deposited and I won. Is that not within the terms??? YES IT IS!!!! LOOK AT THE ACCT THE DEPOSIT WAS MADE THEN I TOOK THE FREE CHIP!!!!!!!!!!!!!!!!!!THEN I WON!!!!!!!!WHY ARE THEY BEING SHADY OVER 180??? IF THEY WILL BE LIKE THIS THEY WILL THIS WAY IF ANYONE WINS ANY REAL MONEY!!!!!!!!!!!!! ITS JUST MAKES ME SICK WHEN SOMEONES WORD IS NO GOOD AND I WANT TO TELL EVERYONEI  CAN TO STAY AWAY FROM THESE CASINOS. 

Hi leslie.h.wright,

Thanks very much for your feedback. Please provide me with your casino username, we'll notify the casino and ask to look into your account. Then we'll find out what the issue is. 

Thanks

slotocash overcharges deposits,recognize via chat and phone not fair gambling,talk to support via chat,were uneducated,leave me talking alone,recognize TC of sloto cash broke the rules with me.not fair gambling tried to get solved this trough hours of talking,u deposited 300 and then in ur bank statement came 20 more extra,so when u noticed in your bank statement you have already played with 300.when in the emails u get when you deposited says this (

Thank you xxxxxxxxxxxxxxxxxx

Your transaction has been processed successfully on behalf of one of our merchants and credited to your Account IDxxxxxxxxxxx

Your transaction will appear on your cardholder statement as:
$ 99.92 USD   EPL*T**********
AMEX   xxxxxxxxxxx
The above charge amount may vary due to the locations of our banks and will always be less than the amount credited to your account.

Please contact Customer Services for any questions about your recent transaction.

Email: 
[email protected]
 
 this is an example of one of my deposits) i deposit more than 1000 between 28 nobember and 1 of dec.and every single deposit i have been overcharge,even i have talked via phone with a women and told me i would never was gonna been charge again.took her word reimbursed the overcharged of my first 2 deposits.then i deposited more, went to bank statement and was overcharge again.so i talk via chat once again.telling them that in the email were you deposited says this (The above charge amount may vary due to the locations of our banks and will always be less than the amount credited to your account.) so i didnt play fair.deposited 300 play with 300 but in the bank statement came 315.45? in live chat conversation were rude leave me talking alone and an senior casino recognize i was right,offered me dam bonus to solve it,when i said no,tried to close my account until i said i will contact my bank,and advice player from slotocash,after that they quickly pass me again with senior manager Kaila who left talking alone and another chat operator says was not avalaible until i said that she appears like jesus.. offered me a bonus of 200,dont acepted .all i was asking is fair gambling.they refused broke the TC of their casino.i ask a deal of my deposits in my slotocash account without bonus and play it fairly.all i got was headeache.and an offer of 200 bonus.i have all chats conversations keep and safe.and the last thing i ask was were slotocash country operates,and told me they cant tell me that,but they can ask u ur id etc?and again leave me talking alone in chat.amazing! Be ware of this casino. i would contact my bank.for fraud.

ask chat transcript,said yes hours ago,no i contact them and they said they cant give it to me (no reason why ask them and told me that),chat operators cut the chat,and leave me talking alone again,i have everything recorded.

well agent natasha,said to me my  that my money was refunded to my credit card im gonna call in a few hours my bank to see if right what she said.That my money was refunded to my credit card.

This is ridicolous, why would they charge you on your deposit? I understand if there's a fee attaced to a deposit but it couldn't be that high but then again Slotocash is notorious for their slow payment and non payment. I would stay away from them if I was you.

Hi indiana,

We informed the casino rep about your post. Keep you posted. 

worst casino ever,deposit a lot and,like u said slow payment,reversed withdraw for that,by telephone spoke with an agent,i speak better english than him,worst mistake i did in my life was playing here,and as u can see the agent operator said they will refund me my money in spanish a chat operator,then call me and said no,i was scammed.badly.i had a similar issuefor overcharges with intertops,u know what they did? they refund every deposit even all deposits i made i lost them..Intertops do was it had to do and i didnt even ask it,slotocash even refuse chat operatorators of give the chat transcript,or the location were slotocash country operates"i want my deposits back i didn play fair.

they give a 200 bonus 60x... for compensation,they are thief they ruined my christmas and they live roulette is fix, i have proofs.

Hi Indiana,

Your account details have been sent to the casino. We'll keep you posted. 

thank u melisan,for all u done for me,!!

 
 
Re: Offline Message from cookieisme1: Hi I am a frequent depositor at uptown ac 
 
 
 

LCB Support
to me
12 hours agoDetails
Hi  cookieisme1,

Thanks for reaching out. 

Please post your complaint here: https://jswqzs.com/ onlinecasinobonusforum/direct- casino-support/deckmedia
Once the complaint is posted, we will try to reach out to casino rep and assist further. 

Please do not hesitate to contact us back in case of any additional questions regarding our website content. 

Kind regards,
LCB Support Team

On Fri, Dec 14, 2018 at 2:41 AM Zendesk Chat <[email protected]> wrote:

 
 
 
Offline Message from cookieisme1
 
 
Offline Message left on 14 Dec 2018, 01:41 AM (GMT+0)

Hi I am a frequent depositor at uptown aces and have withdrawn using the Bitcoin. More than once or twice...as a matter of fact I withdrew twice in the last few weeks using that method because my bank does not take checks from non United States banks and they do not have a swift code . SO basically bitcoin is my only option unless I pay 85 for money gram. That being said I went to withdraw the 125 or so that I won today and bitcoin withdraw was gone! They did not even bother to send an email saying that it was not available. I got on with chat and spoke to Lucy who said she could not tell me when or if it would be available again and when I explained my situation she said to check my Cashier for alternative methods when I asked her if the courier check was from a non United s t ates bank she said she could not give me that I formation I asked her what I should do to get my winnings and she said my options were in my Cashier I told her that I thought that was unfair as they had not even bothered to let players know or at least me because it is like giving them my money because of my banking restrictions...my username at the casino us cookieisme ...have u heard anything about this? Is there any way you can help me to deal with them? I would suelrely appreciate it! If not please let your members know so they do t have to go through the frustration and anger that I am feeling now. I have been a loyal depositing player depositing a couple of times a week for over a year now and I did not act like that when I lost countless times to them! I think I should have been treated a little better than that! Thank you for any help or insight that you may give!
 

well it seem everyone is getting problems with casino group

Hi Cookieisme1,

The rep has said that there are some tech issues with the BTC provider, once these issues are resolved Bitcoin payouts will be enabled again.

Hi Indiana,

The charges were additional fees from your bank as they were international transactions (you were informed of this from casino support) and also we credited you $44.38 for these overcharges.

Additionally, we refunded most of your played down deposits plus you have initiated chargebacks which added up to approximately $1000.00 in total.

Mr. Sloto

I have a problem with Box 24 Casino. My account is verified. I requested a withdrawal to my ecoPayz account and sent them a screenshot of my ecoPayz account and then waited for 3 days, then my withdrawal request was reversed. A representative told me that it was because of an additional verification process; my account was randomly selected for the additional verification process. The representative told me to submit a withdrawal request again and wait up to 10 business days. It's not mentioned anywhere on the website that the additional verification process will take up to 10 business days. This doesn't make sense. My account is verified, and I sent them a screenshot of my ecoPayz account. There shouldn't be any problems. This seems to be a tactic to delay processing withdrawal requests. I messaged sloto my username.

The casino rep will be notified. Keep an eye on this topic. 

I received an email from Box 24 Casino:

"Thank you for contacting us.

Please be informed that your withdrawal made on the 18th of December was declined due to the fact that your account has been randomly chosen for a Verification Process.

This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.

This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed.

Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.

However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.

Thank you for your comprehension on the matter. For more information, please do not hesitate to contact us, we will gladly assist you."

This doesn't make sense. First, the withdrawal request shouldn't have been reversed if they need to review the account information. It should have remained pending. Second, I see no point in reviewing the paperwork again because it was already reviewed. Even if they want to review it again, it shouldn't take longer than 10 minutes. I don't know what they want to see in the game sessions. I played, and sometimes I won; sometimes I lost. I didn't take a deposit bonus. Also, this email doesn't specify the time frame of the verification process.

Thanks for letting us know, BlackjackLover. 

Yes, you are right, but it's better to do as they advised in their email. Request your withdrawal again. Hope it won't take long. Yes, they haven't specified the time frame of the process. You can ask them in the email. 

We are waiting for someone from their team to get back to us with the detailed info regarding your case, but I guess they'd say the same as in your email.

Please keep us posted. 

I suppose that this is the best course of action. I submitted another withdrawal request. I also asked them when the verification would be completed. I hope that it won't take too long.

I still haven't received my money. Box 24 Casino told me that the verification process may take up to 10 business days.

Thanks for letting us know. We're going to check with them when the withdrawal will be processed. 

Question for SLOTOCASH

Just wondering where the Winter 2019 Slotomagazine is? The December 2018 month is now over. One third of magazine is now old news with already expired coupons and offers. Is there any plans to extend the expiration dates upon the late arrival?

There are probably delays because of the Xmas and New Year's holidays. Most of the casino management didn't work over the holidays. I guess they are going to update the promos soon. 

Good news: I've received my money. This is faster than I expected. I thought that I would receive my money next week. I originally requested a withdrawal on December 18th, 2018, so I'm not impressed, but slow payments are definitely better than no payments.

Thanks for letting us know. That's good news. 

Box 24 Casino decided to close my account:

"Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Box24 Casino account.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter."

There is $0.50 on my account, and they don't allow me to withdraw it:

"Thank you for contacting us!

The $0.5 cannot be cashed out since we don't process amounts this low.

Have a great day!"

I suggest that LCB consider putting this casino on the Warnings list.

Did they share the reason for closing your account?

You cant cashout such a small amount almost at any casino. 

Hi Blackjacklover,

We cant just add a casino to the warning list because they shut your account, we need to see why they did that first. Whats your username?

Also 50cents cannot be withdrawn as ther is usuallly a min amount you can withdraw, this is clearly stated in the T&Cs when you sign up. I think you have to come to terms that the 50 cents is unrecoverable.

No. I asked them, but they didn't let me know the reason. I know that I cannot withdraw such a small amount, but if they hadn't closed my account without a reason, I could have made a deposit and played some game and then withdrawn the entire amount.

"Melcb wrote:

Hi Blackjacklover, We cant just add a casino to the warning list because they shut your account, we need to see why they did that first. Whats your username? Also 50cents cannot be withdrawn as ther is usuallly a min amount you can withdraw, this is clearly stated in the T&Cs when you sign up. I think you have to come to terms that the 50 cents is unrecoverable."

They didn't let me know the reason. They told me this:

"Thank you for contacting us!

We are sorry for any inconvenience, but this is the Management decision.

Please refer to the following rules in our Terms and Conditions:

9.9 The Company reserves the right to cancel the Account Holder's Account for any reason whatsoever, at any time, without notice.

Have a great day!"

The section 9.9 isn't available on the website. It comes out of nowhere. I asked them for the link, but they didn't give me. I don't expect to get the $0.50 at this point, but this doesn't seem right. The problem isn't the $0.50, but the way they operate.

The minimum withdrawal amount to an ecoPayz account is $50. This means that they can just close any accounts that have below $50 without a reason and seize the funds. If your preferred withdrawal method is wire transfer, then the minimum is $500. In that case, maybe they can close and seize the funds of any accounts that have below $500 unless they allow you to use any withdrawal method to withdraw the funds.

Hello

Please, can you clarify a doubt?

Fair go casino belongs to the same company that manages uptown aces and sloto cash ??

my account is verified in uptown aces..I asked if it was necessary to send documents but they said they did not know uptown aces and that it was not part of this group of casinos,,I sent my document, however I was doubtful because if they are part of the same group it was unnecessary to send document twice.

They are the same company however I think you will need to send your docs again. Shouldn't be to much of a pain if you have already gone through the process before.

However I could be wrong, let's wait for the rep to confirm.

Hello Melcb

thanks for answering.

I contacted a service agent at fair casino and she said there was no connection between both casinos, I do not understand why she told me this ... as far as I could read both belong to the deckmedia company,,..

there's nothing too much about it, however, I just found it strange to say that both casinos were not connected to each other and I decided to ask here,,,

I sent the document on Monday and they said that the deadline was 2 working days , maybe my account will be verified today, I will wait..

Please keep us posted. 

Hello MelissaN

thanks for the support. documents have been checked and updated, all ok

thanks . my documents have been Verified and updated, 

Awesome. Thanks a lot for the update. Glad it has been sorted.

Hi BlackjackLover,

The casino rep informed us that their Security team identified two duplicate accounts that you created on Box 24. Your account was closed by our their security department according to the following rule in their Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Unfortunately, there's nothing further we can do for you since you breached their T&C. 

Thank you for the information. However, I don't have duplicate accounts on Box 24 Casino; I have only a single account on Box 24 Casino which was closed. I know that having multiple accounts is prohibited. I have an account on Spartan Slots, by the way, but it's another casino apparently operated by the same company. Do you think they considered it a duplicate account? I didn't mention this before, but my account on Black Diamond Casio was also closed. I have a single account on Black Diamond Casio, Box 24 Casino, and Spartan Slots; only one account on each casino. My accounts on Black Diamond Casio and Box 24 Casino were closed. My account on Spartan Slots is still active.