CryptoWild Casino Support and Complaints Thread

Hi everyone!

I'm excited to join the Latestcasinobonuses community!

CryptoWild is a crypto currency ONLY casino. We accept Bitcoin now and hopefully next week we'll be adding Litecoin, Dogecoin and Bitcoincash. Ether will follow shortly.

Please don't hesitate to let me know if there is anything I can do to make sure you love playing at CryptoWild.

Looking forward to hearing from you,

Simon Grayson

Wild Casino Host 

[email protected]

Welcome to LCB forum Simon! Thank you for being available to assist our members! 

Hi Simon,

Welcome to our amazing forum. Thanks for joining our community.

Simon welcome the best forum!
I hope that it will be good for you to communicate with us

Welcome Simon 

Welcome on board Simon! We are happy you have joined to LCB forum. 

Welcome to the best casino forum! Glad to have you here to assist our wonderful members.

Hi guys, I need some help or rather advice on an issue I am having with CryptoWild casino. Casino owned and run by the N1 group. I registered because my boyfriend mentioned they were accredited on Casinomeister which speaks for itself.
I have been an active player for most of this year and half of last depositing regularly and today I attempted my first withdrawal and was met with rude cs telling me that I must upload docs which I did but were rejected each time and they messed me around requesting very odd pics of kyc docs etc, which i supplied but nothing was happening. So, in frustration I contacted Homerbert via pm on the Casinomeister forum, he told me to wait and it should be resolved quickly.
Hours went by so I went onto live chat again and asked on a progress update on my pending kyc and payout, only to wait on the chat for an hour and then have the chat closed on me and a message saying my account is deactivated and I my winnings voided.
I am furious as they were very happy and comfortable to take my money, but on paying out, their true shady business tactics came to light. Please could some of you advise me on what to do as I am very upset and just want justice issued or at lease to warn other players about this site.

Hi Deealiquo6977,

We'll inform the Casino Rep of your case. Keep an eye on this thread for the updates. 

Thank you Tania - the issue has just been resolved. Thanks for your help.

Hi Deealiquo6977,

Thank you for letting us know. We now consider this case Closed.  

Hi Tania,

I had registered at this casino and played regularly during 2018 and was a very loyal player.

We had a few issues during the latter part of the year and I had requested my account to be closed due to ill mannered support staff and issues with tournament winnings.

I had then requested my account to be reopened as that is the right of any player.

The support staff had blatantly ignored my requests and I proceeded to open a new account as the old one had been closed:

My deposit was taken and account disabled plus my winnings were confiscated.

The terms clearly state winnings will be forfeited when a duplicate account is active and in my case I had only one active account!

I can post all correspondence if needed proving that one account was closed and they refused to reopen at never dis I have two active accounts at the same time.

Kindly assist in getting my remaining funds paid to me.

The terms are as such:

8. USE OF PLAYER ACCCOUNT

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

Email used at casino: [email protected]

This is exactly what happened to me as well.

Hi Batman and Dee,

@Batman- you neglected to include this part of our T&C- 

Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Disposable email addresses are not accepted.

Your account was closed per your request and not reopened due to many factors including your extensive abuse of our awesome livechat agents, sending us pornographic pictures, creating of fraudulent emails offering you bonuses, opening more than one acccount and complaining to askgamblers while impersonating another player. The Compliance and Licensing Department of Antillephone N.V. agreed on March 26, 2019 in their email to you that we were cc'd on that opening another account after you requested to close your other account defies any logic.

@Dee- you had more than one active account and due to your boyfriend (who happens to be one of your duplicate accounts) vouching for you on casinomeister, our platform provider opted to pay your withdrawal.

It's interesting that both of you use the same tactics of abusing our livechat reps, complain on the same forums and share similar IP addresses.

Your accounts will not be reopened and please refrain from opening new accounts.

Dear Cryptowild,

Your insinuations here are false.

I had requested closure of my initial account due to major issues that I encountered with my tournament winnings.

I had then asked for my account to be reopened which was my right and that was refused. I had no intention to create multiple accounts but only wanted one active account.

There was no active duplicate account at any given time and as per point 8 of your terms:

"8.  The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice"

I am fine with you closing my account but my remaining balance was not given back to me. According to the term above you have the right to close my account but u have to refund my account balance which was not done!!

I do not want to continue playing at this casino but would appreciate it if my account balance is sent to my btc address and we can consider this case closed and I will confirm that I will not open any further accounts and not request for my account to be reopened in future.

Thanks

BATMAN007,

I did not make any insinuations, I stated facts.

None of your accounts will be reopened.

Dear members, 

We've just discovered that INTERPOL7771 and BATMAN007 account (who also had few complaints on our direct support forum) have the same IP address. So, the owner of these accounts was also creating multiple accounts on LCB forum.

Creating multiple accounts at any online casino or here on LCB forum is not allowed and can lead to termination/ closure of all accounts.

We are doing our best to help all our members with their complaints. Our complaints service is free, neither party pays us as we're only helping in the mediation process here. However, we won't have any tolerance towards players who are giving us misleading information and trying to abuse our complaints service. 

Due to violation and abuse of our complaints service for the purpose of pushing personal agenda and putting pressure on the casino on a public forum to pursue personal goals, this account and all other potential multiple accounts will be banned from LCB forum and such comments deleted.

I've delt with casinos like this and what there doing is hoping that you give up and they keep your money. You have to keep asking and follow up and if you still cant get any recourse you should get in touch with their licensor. lcb should be able to find that for you. good luck!

No, we do not do this in hoping players give up as evidenced by the 100s of bitcoins in withdrawals we process. What we absolutely will not do is be pressured on a public forum to reward a fraudulent bonus abuser.

bonus abuser means nothing if they find a way to win you will close their account that how they all work dont bs. in the end the casino always screw the player the player has no rights he should be working and get a job instead of wasting their money here u even know that.