Crypto Loko/Punt Crypto Support and Complaints Thread

Hello ottertaneda,

Thanks for reaching out to us and sharing your credentials with us. We will notify Casino Rep regarding your payout and once we get some information we will let you know immediately.

Keep an eye on this thread.

Thank you.

Greetings all,

We've reviewed the situation for you ottertaneda and unfortunately the balance in question is the result of the 15th consecutive free chip with no subsequent deposits. According to the rules of the casino and the free chips themselves only one free chip is valid between cash deposits. None of these free chips had a subsequent cash deposit nor has there been a history of deposit in your account, there are no funds in your casino account which are eligible for withdrawal.

Best wishes,

Crypto Loko

Uh huh. 🙄🙄🙄🙄🙄

Tell your "partners" to send my 1200 dollars that they been stalling me and lying about for a whole ass month. 

For the record, I received a 1950 dollar payment from Loko in 24 hours, currently waiting on my 2nd 2000 dollar payout although seems to have been stalled until Monday (which is BEYOND shitty but whatever) can confirm they do pay and in a decent time frame usually.

Curious though as to why 97 dollars was removed from my withdrawal as a "manager adjustment" please tell me I paid you 97 dollars in "service fees" 🙄

ProTip: If you had paid the two grand that you owe me right now I probably would have played through all of it over the weekend. 

Making me wait till Monday just makes me want to be an adult with it. Lol. 

Hello James,

As we have already written about this topic, Casino Rep clearly wrote to us what the situation is with the connection of these two casinos and explained that there is a connection but that the management is not the same. Unfortunately, we cannot do anything about it, especially since Crypto Loko is very up-to-date on the forum and they respond to all members and help in solving problems. We can't do anything about Sunrise Slots because no one from their side has contacted us.

This is our final answer regarding this matter.

Thank you for your understanding. 
 

Oh so I'm just supposed to shut the f** up and pretend like they aren't partner casinos because you say so? Final answer? Lulz. 

I just said that Loko pays me no issues and tjhat I appreciate how quickly they do so BUT since they're PARTNERS i would appreciate if they would put a good word in for me and get my fucking money sent to me.

Since you or I or LCB are unable to do anything I was hoping that maybe they could sway them to not take a whole ass year. 

I didn't come up here with pitchforks or whatever I asked them to help me out, so why are you acting like I'm attacking them? Worried about that paycheck huh? Worried someone might call into the integrity of them being affiliated? They pay, they're active, nobody gives a fuck that they're affiliated.

I'm simply asking them to slap the finance team around and see if 1200 bucks falls out somewhere.

ANYWAYS. Lucky Partners if you don't i can't make you but I'd sure appreciate it since they don't seem to care about anyone else maybe you'll have some luck. If not no biggie and I still appreciate you guys paying with more urgency than 90 percent of your competition. <3 , 
 

February 23rd, I was playing Fashion Bones from Ka Gaming at Punt Casino. I hit the required amount of scatters for bonus. I was paid for the line but never went to free games. $5 per spin. No requirements to be filled like play-through or max cash out. 

The Spin Number is: 593260c9949bf16a0cf8a6dc708dd7d4

I brought this attention to the live chat and they told me that they will escalate the issue and to check back 24hrs later. I've been back multiple times. 
 

Everytime I check back, they say it'll take another 24hrs to respond and update. I've talked to multiple reps and no other support has been given. Nor can I/they call to check on the issue. I've kept all of the transcripts from every rep conversation. 
 

Last week, I filed a another ticket online. Also, zero response. 
Ticket Number: 152353008

Please help. 
username: qb8t5wmiup

Here are some of the chats with online reps 

Here is the picture of the game 

Resolved! An offer was extended and accepted -- Thank you Punt Casino and LCB. 

Hello kfed3077,

We are glad to hear that your issue has been resolved! 

We will mark this case as Resolved.

Greetings kfed3077, good stuff! All our best, -Punt Casino

Update. Sunrise paid me today. 

Literally cannot believe it lol. 

Still waiting on 2k from Loko but I know it's coming so not really tripping. 

Hey James,

So happy to hear that. Miracles do happen 

We hope that you will get your payout from Loko as soon as possible.

Oh they already paid but I knew I didn't have to stress that payment lol. 

I choose to believe that they sent lucky partner mercenaries in to slap the banking department at Sunrise back to reality and you can't convince me otherwise. Lol 

Hey James,

The most important thing is that you are paid. For the rest, we are not sure and cannot guarantee.

Enjoy your winnings!

How do I get to the live chat support? 

Hello hwatson2004,

As we can see chat option doesn't exist, so maybe the best way to get in touch with them is to send them an email on this address [email protected].

Hope this will help.

They wont pay me at all  can I sue them?

Crypto loko

5:44
Crypto loko has recognition everywhere online as the fastest withdrawal casino but is heading toward a 7 day pending withdrawal with my request. That's the longest in history of all the casinos online from my personal experience. False advertising. My username is cur******@outlook.com.

Hi ChanlyLong538,

We will try to reach out to them and inquire about your withdrawal issue.

Could you please send us your Casino Username via private message so we can contact them?

Thank you.

Hello Curtis “Curt / Rob” Robinson,

Thanks for reaching out to us. Really sorry that you are facing this kind of issue.

We need to ask, have you been verified thus far?

According to their T&C: 

" Before a withdrawal can be processed, the player may be required to provide a government-issued photo ID and a clear selfie of themselves. We might also ask the player to verify their BTC crypto wallet address by making a small BTC deposit before any payout can be sent to said crypto wallet address. Crypto Loko Casino reserves the right to request additional information to validate any of its users accounts."

Did you do all the steps before you requested a withdrawal?

Thank you for your cooperation.

Hello, I'm gonna make this short and to the point. I'm a fairly new online player. I got some free spins and Crypto Loko was very shady about taking the winnings and then revoking me for simply asking about the rules and requirements.  They kept saying that there was a 50$ max cash out and took 4300 from me that was withdrawable.  It happened during game play and everyone I tried to talk to acted like I was doing something wrong. They have shitty terms that basically back that they will do whatever they want at anytime. To me shows criminal intent. I had several emails to them and no one helped me. This casino is trash and is run by questionable ppl. 4300 was what was taken. 50 was max cashout. Regardless it all was taken so I feel that would be theft. They acted like I was stealing, "revoked to protect the casino and third party payers assets". They had no intentions in honoring their rules  or requirements in the first place. If you read9-30DC the terms it's plain as day it's a scam casino. I WOULD NOT ADVISE EVEN PLAYING FREE SPINS MUCH LESS SEND REAL MONEY.

Hello 4fingerfred,

Could you please tell us which Welcome bonus you've played, so we can check the rules and try to help you?

Thanks in advance.

Cryptoloko won't pay me 

It was a 43 no deposit spin offer. First time player.  File attached

Hello 4fingerfred,

 Crypto Loko Casino T&C: 

" 3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 times the face value of the bonus, with a minimum of $50. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $50."

Hello ChanlyLong538,

Could you please send us your Casino Username via private message so we can get in touch with Casino Rep to inquire about your payout?

Thank you.

Yeah just look like a super cheap and would not Wana pay up. Have proof you ever paid out

Hello ChanlyLong538,

Thanks for sharing your account details with us. We will notify Casino Rep about this issue and once we get a response we will let you know.

Keep an eye on this thread for any updates.

Hello ChanlyLong538,

Casino Rep got back to us and clarified this case as well. He said that you won from a second free chip with no subsequent deposit and tried to turn that money into cash by depositing $32 on top of it. Your deposit of $32 was refunded and the withdrawal was denied due to breaching the rules.

Your second account that is deactivated has already 8 consecutive free chips in it. 

With that being said we will close this complaint and mark it as Resolved.

Hello, 

Recently moved over to Punt to give them a shot as a more regular casino and had a question. I have a couple pending withdrawals. I read the terms that on occasion withdrawals can be processed together as one transaction and was going to see if support here could assist in doing that as opposed to doing two separate transactions.

Hello TaylorLH, 

Thanks for reaching out. We can surely help you out and reach out to Casino Representative for assistance. But before we reach out we will need your Punt Casino (Crypto) username. Please send via private message. 

Pm has been sent to you thanks for assistance 

Update - Just logged in and see the first (larger) withdrawal was approved and payment was sent to my wallet as of 15mins ago.
 

I assume I'll have to wait for the 2nd but they did process so you can disregard unless the 2nd withdrawal drags out through end of week. 
 

if punt support assisted I appreciate Punt being fairly timely on the request 

Hello TaylorLH, 

Thank you for sharing your credentials with us via PM. We appreciate your promptness in providing them. We see that you have your initial withdrawal processed, and everything seems to be progressing smoothly. Therefore we won't be escalating anything with Casino Representative for now. However, if there are any delays with your second withdrawal, please do not hesitate to reach out to us. We will be more than happy to assist you and ensure that your withdrawal is processed in a timely manner. Your satisfaction is our top priority.

I'm trying to get help on the site with a tournament not letting me finish playing and the customer service rep acted like it didn't matter because it was a free tournament so apoarently he shouldn't care since I didn't spend money, when I responded that I know it's free but I joined because I like this specific game he just completely stopped responding.

Hello Tabitha Keeney, 

Could you please specify which casino you are having issues with and provide your casino username via private message inbox. Once we have this information we will contact Casino Representative for help. 

Hey Nemo, 

Wanted to reach out to update you and let you know my last pending withdrawal still hasn't come through. I'm not sure if there are limits or otherwise but it's coming up on a week.

Hello TaylorLH, 

Thanks for updating us, you are referring to the 2nd withdrawal, correct? 

Let's have a wait and see approach. If by Friday there are no results we will escalate the issue with Casino Representative. 

Nemo, My last withdrawal process this morning. I'm all set.

Hi TaylorLH, 

Thanks for updating us! Glad things got resolved and hope you enjoy your winnings! 

I didn't get a payout 

I did everything and I even pay

Hello ChanlyLong538,

Could you please provide us with your Crypto Loko Casino username via private message. Once we attain this information we will contact Casino Rep to escalate the issue. 

I have had similar issues with the casinos in this category or the providers at least. Never successfully withdrew any funds. 

Hello ChanlyLong538,

We are still waiting for your account details. Please send us via private message so we can reach out to Casino Rep in order to help you.

Hey guys, back again to see if someone can take a look at a small issue. Had a withdrawal approve and process out of pending status, but didn't see the transaction anywhere on the blockchain for coming up on 10 hours. 
 

figure it's just a technical timing issue but figured it wouldn't hurt to check in. 

Hello ChanlyLong538,

We will be closing this complaint due to inactivity of submitter.

Hello TaylorLH,

We will inquire about this issue to Casino Rep. Once we get a response we will get back to you instantly.

Keep an eye on this thread.

Thank you.