Conquestador Support and Complaints Thread

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Welcome to the best forum Conquestador casino. Thanks for signing up. 

Welcome to the LCB forum, Conquestador Casino team! Thanks for being available to assist our members! 

Glad to have you here Conquestador Casino team! Welcome to LCB 

Welcome to the LCB forum! 

Welcome to LCB 

Hi Conquestador Casino! Welcome to LCB. 

Welcome! 

Welcome to the LCB forum, Conquestador Casino

Welcome to our forum! 

Welcome on board! 

Welcome to the best casino forum there is! Thanks for being here to assist our members:)

I have a big complaint about conquestador

I played for a while on conquestador won 1500 I tried to withdraw.

Long story short they make every way to withdraw impossible for me! So I played to gamble and kind of lost the balance. Only then on the last moment I won 6000 euro!! I was so happy. Still I had the issue they not have ANY pay out method for me.

Steps I done for my withdraw:

1. Send copy of ID
2. Send copy of me holding my bill
3. Send a bill
4. Send a picture of the card front back
5. Make a picture holding my id and Card

ALL APPROVED

For payments methods
- Let me make muchbetter ) they don't pay out on my country
- Let me make skrill( not works in my country
- Let me make Ecopay ( not works in my country)

ALL ON ADVISE FROM CONQUESTADOR

Finally after all doing this they asking me for a second id
" Please can you send a secondly ID - such as your Drivers License. " 

I can't really provide this I have soley legal document where I live my life with. They are asking me now to take drivers lesson or go to the govnerment and get a second ID card?

Hope Lcb forum can help me with this issue. I asked them for alternative they won't able to give it. All my documents have been approved!

My win was 3 months ago! Still they asked me new docs.

Hello nikko0022,

Can you send us your Casino Username via private message and we will get in touch with Casino Representatives in order to help you?

Hello nikko0022,

Thanks for sharing your credentials. We have sent an email to Casino Rep regarding your issue. Once we get some feedback we will get back to you. Keep us posted.

" I would like to repeat again that a notarized photograph of your passport will not be accepted, and we advise you to obtain a national ID card or passport at the earliest possible time to ensure the swift withdrawal of the funds from your account." 

I am born in Norway only I not have a Norwegian passport or Id card. What they asking me is to naturalize myself

This is really a crazy request!

Hello nikko0022,

We will let you know when we get some feedback from the Casino. Please keep an eye on this thread.

Hello

We are in touch with the regulator and the appropriate authorities regarding this case, unfortunately I can't provide you with more details, I hope you understand

Excuse me ?

What a cheap way to hide your policy and delaying tactics. 

So what does this mean exactly you only provided me with new hoops to jump through( WHICH I ALL FOLLOWED even it was a complete waste of time)

Don't offer your service in my country if you can't even pay the player!!

So this mean you searching for an outcome to help me? I know LCB forum does everything to help en mediate for the player. Please inform LCB about what is happening for a fair progress with a solution. 

My suggestion seems fair that I go to a notary and provide my documentation to be stamped and verified. 

Thank you for your understanding, and we look forward to receiving your 2nd ID at your earliest convenience.

This is horrible there is no way I can provide this. Can LCB help me?

 Hello nikko0022,

We are also waiting for the clarification from the Rep. Once we get some more detailed information we will let you know. Please keep an eye on this thread.

Hello nikko0022,

We are still waiting for the clarification from the Casino Rep. Once we get some proper information we will let you know immediately. Please keep us posted.

Hello nikko0022,

We've been told that they are not authorised to provide such a confidential information officially, and that you need to write to Casino compliance. 
As they said that, we are forced to close this complaint unfortunately, our hands are tied.