Cocoa Casino, Paradise 8 Casino, ThisIsVegas Casino and DaVinci's Gold Casino Support and Complaints Thread

Hello all,

We hope this finds you well!

The user's access to the deposit is permanently blocked due to suspicious activity.

Thank you for your understanding and have a great day.

Paradise8 Support Team

Since we have a response from the casino representative we will mark this complaint as RESOLVED.

this casino will not pay me my winnings it is one excuse after another. they claim it takes 12 business days to process the withdrawal the 12 days have come and gone still no payment. please can someone help me get paid thank you 

Hello tnick337,

Could you please tell us when you requested your withdrawal? Sometimes the processing time depends on the payment method. If it's been exactly 12 days, you might want to wait a bit longer.

However, if you'd like, you can send us your casino username via private message so we can check with the rep to see what's going on with your withdrawal.

Thank you.

Hello tnick337,

Any updates? Do you still need assistance regarding your case?

Hello tnick337,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

This happened over a year ago. I didn't know at the time that there was a place that could help me. Only recently did I find this place but Davinci gold casino had a no deposit free bonus. The wage requrement was 400x which is retarded but I acclomplished all the same. I asked for a withdrawal of $189.61. They said I needed to deposit a $25 verification deposit to get my withdrawal so I deposited $25.37 via bitcoin. They then preceded to tell me since I had never deposited my own money before I recieved the bonus that they were denying the withdrawal I could have my $25.37 put on my account or refunded back to me. I told them I wanted a refund. They asked for my bitcoin address. I gave it to them. Days go by and I never recieve my bitcoin. I inquire about it and they tell me they sent it. I asked them for a transaction hash they send me a picture of the supposed transaction and to the address they sent it. It wasn't the address I gave them of mine. I told them so but they never anwsered me again and just stole my bitcoin. This place lied countless times to me throughout this process and flat out stole from me and something needs to be done about casinos like this. When looking at my profile to dig up the exact amounts I noticed the revamped there casino page. So they have money to pay developers but have to steal my $25. It almost turned me away from casinos for good. I have pictures of everything and all the emails. I can prove everything I just said.. If I need to I can put pictures of the email conversation that has the email of me telling them my bitcoin address and the email from them with the picture of the transaction hash that they sent to the wrong address with the address they sent it to so you can compare it to the email with my address

Hello Jvincen78346310,

Sorry to hear that. Could you please try posting the images again? If you are having an issue with that please private message me along with your casino username, so that we can contact the casino rep and ask about your case.

Thank you.

My user name is just Mr. J*** there's a pic of email of me telling them my bitcoin address. The other is there answer. The screen shot of the transaction and the bitcoin address they said they sent it to that obviously isn't the one I told them was mine. If you need I can send u screen shots of my withdrawal they denied from free chip and my verification deposit, one of the amount of the reversal on my profile from the casino and there's about 10 more emails of our back and forth I could send you

Hi Jvincen78346310,

The casino rep has requested the email address that you used to register with the casino so they can check what’s going on with your account. Please send me your email address via private message so we can assist you further. 

Thank you.

Hey Jvincen78346310,

First of all, we would like to apologise for your bitter exprience, seems like this is the work of the previous owners, which we are only now finding out about. 

We have took the liberty to dive into your case and we spotted the issue almost immidiatly.

We are eager to make this right for you and so you should already find an email from your account manager (sent to the email still registered in your account) , about the crypto refund due. Please do make sure to also check spam folder.

We will make sure this will be sorted asap.

Best,

Support Team

DaVinci's Gold

Thanks. I got the email yesterday about noon. They said they were going to make it right which I appreciate. I emailed her my bitcoin address but it's been 24 hours and I don't see it in my wallet yet. I feel like they should have tried to put a rush on it since I've been waiting a year and a half for the refund. So we wil see. If they do refund me that shows this new management is probably going to be a good one cause they could have just ignored the issue and they didn't. So I will keep yall updated on when and if my bitcoin shows up in my wallet. Just wanted to say thanks to LCB for taking time to check on this and for trying to hold casinos accountable for everyone. I'm sure it's not an easy job.

i'm glad to report that not only did they send my $25 in bitcoin refund but they sent me $100 in bitcoin. Now that probably represents a good portion in the price of bitcoin when I sent year in a half ago but to me that doesn't matter, that shows that this new davinci gold casino management is the real deal and me nor anybody else should be worried about depositing to their casino to play with this new management they have. Thanky you very much for making this right and I'll make sure I let all my friends know how you all took care of me.

Glad to hear that Jvincen78346310! You are most welcome! We will mark this case as RESOLVED.

I have had a withdrawal with Davinci's Gold pending since October 21, and my account was confirmed to be fully verified on October 27th, so it has been well over the 12 business days as specified in the T&Cs. The last response I received was that "only our management team handles these queries. However, I'm going to forward your inquiry to them right away. Rest assured, they will review it and get back to you at the first opportunity." but I have not received any response in over a week.

Hello Zachary,

Please send us your casino username or the email you used to register at the casino via private message so we can contact the casino rep and check this.

Thank you.

Thank you for providing your casino credentials, Zachary. We've contacted the casino rep and will let you know as soon as we receive their response.

Hello Zachary,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Hey Zachary,

We hope all is well!

Your complaint was forwarded to our compliance department and to your personal account manager, already a few days ago. Please make sure to check your inbox and  spam folder as well.

We are again very sorry for the delayed cause, your withdrawal payment will be processed asap.

Please find our emails for further information about your withdrawal.

Best,

Vip team,

DavinciGold