CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

Hi Solar77,

I understand your frustration , however I don't think you can really blame anyone but yourself for giving the winnings back.

And trust me I have been there myself. We all need to exercise some degree of self-discipline when it comes to gambling. And at times that can be tricky to do.

From everything I have witnessed in regards to CWC group, I can say without any shred of doubt they are not in a business of screwing players over ( unlike some other groups tsk tsk ).

Hello Stephen!  I am a weekly depositor for over 5 years now.  Had a big string of bad luck here over the last year.  And it seems the harder I play the more I lose.    Not blaming anyone but myself for giving it away,  however I have a question.  This month since the 6th of the month I have deposited well over 1500.00 and really am not able to deposit again for a week or so.  And when i do deposit, i try and not use the deposit bonuses, from personal experience thats usually when i hit and then its a 10% winnings vs all of it.  Anyhow,  saying that can you please check and start beginning on the 6th up to date and determine if there is ANY offer that you can make to get me back in the game. 
I feel like there HAS to be some type of VIP player bonus (counting all the losses just this month alone) that can be applied. 
Would make me feel better about losing so much and hopefully get me back iin the game.

I appreciate your time and any effort on this.  And thanks so much.  Hope you have a great day!

username:  kkimelwell

Hi kkimelwell,

I have passed your account over to our promotions team who have added a bonus in to your account with 10x playthrough and 10x max cash out.

Lets hope we can turn this in to a win for you.

Best of Luck
Stephen.

Very interesting comments about Club World. Alladins Gold has been one of my favorite places to play for a few years now; But now that you mention it, even though I love the way they pay out so quickly I've had a very difficult time winning anything substantial. I won tons of money at the blacklisted casinos, just had to wait forever to get paid. One extreme to the other. Is there anything in between?

I think it is very sad after depositing over 1500.00 in a month that you have to ask for a perk.

What dollar amount deposited makes one a VIP at these casinos?

Just curious.

Well, I kept at it and even thought the past year has been pretty light on winnings I recently did pretty well at Alladins Gold. Had a couple of nice wins and just as I though, they paid within a few days. This is definitely my favorite place to play now. (Captain Jack can kiss my ass)

AGREE AGREE AGREE 
Well I love Club World, and although I continue to lose and play, I need to pull myself away.  I have decided it just has to be done.  Its like I keep chasing that one big win to make myself feel better at Club World from the weekly loss after loss afer loss.  Then from daily VIP bonuses from depositing to now Monday thru Thursdays.  No VIP daily when deposting on fridays thru sunday.  I dont get it.  No support bonus wise on weekends, and thats when i play the most. 
Its changed over the last year and 1/2.  I love the customer service.  They are top notch and A+ but of course their hands are tied, and are only given so much room to help. 

Anyhow,,,,,,,,,,,,,  my thoughts

I am a big fan of Club World group's coustomer service and have had some nice payouts over the last 10 months.
My problem iis I've been using the daily promotions since they started structuring bonuses that way yet, starting yesterday (the 11th) I can no longer claim anything but the continual "allgames" bonus.  I've been a depositor for many years and Live chat said only that my account was not eligible. Why would it suddenly change?

The rep is away until Monday.  In the meantime, I suggest sending your username by private message to the rep HERE

Hi I was wondering if you could give me an idea of what your average deposits are. I have been playing at all their casinos for years. My average deposits are $25-50. My birthday was last month and I received a $10.00 birthday chip from each casino. In-order to claim the birthday chips I was required to make a deposit first. In the previous years the birthday chips averaged between $25-50 with no required deposit first.

I have not even met a playthrough in months let alone had any real wins of any kind. I am ready to give up throwing any more money at there casinos. I am wondering if the reason I never win is because of my deposit size.

I see so many players say they win a lot at there casinos. Do you are other players ever win by only making deposits of $25-50 dollars. I have deposited thousands over the past several years.

I play at other casinos depositing the same amounts and have cash outs over a $1000 quite often.

Reading with interest the CW group comments. I play almost exclusively here and Grand Fortune. I have had a few withdrawals from High Noon and one from Club World. I have never made playthrough at Aladdins, Lucky Red or All Star slots. My deposit amounts vary, 25, 50, 100. It does not seem to matter the amount. Up until a couple of weeks ago I have not managed a withdrawal from HIgh Noon, but have had one, a few hundred dollars.
The casinos are tight, tight, tight.
I have definitely noticed the freebies are nonexistent any longer, no perks for being exclusive to this group. I messaged support at Club World a month or so ago as I expected I would be entitled to the Monthly VIP bonus. The response surprised me. I was not entitled to it as I did not lose enough!! Please see pasted below, if you use deposit bonuses, take free spins offered etc, EVEN THOUGH YOU LOSE IT ALL,  you can still be disqualified from any type of VIP free chip. It is the ratio between what you deposit and any freebies or deposit bonuses you take.
[i][i][i][u]This month’s loyalty bonus was calculated from the data between the dates from to 18th March to 15th April. I looked into your account and see you have deposited $420 during event hours and have received $377.61 bonuses on top, your bonus percentage is over 90%,  therefore you have not been listing for a significant loyalty bonus. ---- SIGNIFICANT - THERE WAS NONE.

I hope that this information answers your questions, however if you do have anything else that you would like to discuss with me, please do not hesitate to contact me.

Kind Regards,
Emma
VIP Host

Club World Casinos

‘Entertaining the world’
a loss is a loss is a loss.....

Anyway, I still acknowledge it is our choice to continue to play at these venues. I have tried Microgaming and have NEVER had a payout and have deposited straight up, never used a coupon.

I continue to play at CW I guess because I know they pay if you are lucky enough to win, but I have reduced my deposit amounts tremendously over the last year and honestly do not see that changing much.

At least at land casinos the perks and the cash back does not involve playthrough.

Here's hoping luck changes soon.

I tried to edit my post but could not...
My statement "I have not managed a withdrawal from HIgh Noon, but have had one, a few hundred dollars."
should have been...I have not managed a withdrawal from HIgh Noon in a long while, but have had one, a few hundred dollars.

>:(

Dory

You have taken the words out of my mouth how I feel about the CWG casinos. TIGHT TIGHT TIGHT TIGHT >:( >:( >:(

Whenever  play at these casinos and do not get enough together to ask for a withdrawal, I go to Live Chat and ask for a Courtesy Bonus.  Usually it's 1/2 your deposit and 10X playthrough if you wish to cash out your winnings.

I wanted to include my tight in there.

Here is another tight.....Birthday bonus today - deposit and get a 75% coupon, then we will give you $10.00.... didn't check the playthrough on that..

HAHAHAHAHAHA!

Can I remind you all this is a help thread.  You can post in casinos section if you wish to discuss their offers.

My apologies, I did not realize this was incorrect.

Club World Casinos has always been one of the tightest RTG casinos to play it. It been like that for many many years. I don't play there because of it and their bonuses are noncashable

I don't know if there is a rep who responds to this thread. I have been a loyal depositor with this group for quite a long time.  One of the main reasons I stay loyal is the option for withdrawals to be paid back to my credit card, it is the only option I can use for payments. I made a withdrawal at High Noon - Gabby1111 for $2,400.Only AFTER the withdrawal was I notified the credit card system was under maintenance. The cashier said Nothing about that. Anyway, made a withdrawal from Club World today and there is a message saying something about maintenance. It is obviously annoying but I want an answer from them when I will get my money, they either don't reply and when they do, they say they don't know. I want my $2,500, on my card, as they promote.        My bank won't take their check

Hi Gabby,

Sorry to hear about the issue with the casino. Please, PM me your username and we'll try to get in touch with the casino and ask for the explanation. We'll keep you posted.

Best regards.

Hi Gabby,

First of all congratulations on your win.

Unfortunately the payment back to card method is not available at the moment as there is maintenance, I can not give an ETA on when this will be back however we are hoping soon.

This does not just affect our casinos, it is industry wide for anyone using the same processors.

As we do not know when exactly this will be back it would be best to work out an alternative instead of waiting with the money in the casino. Could you please supply me your username via private mail so I can help figure out another way to get you your winnings as soon as possible?

Best Regards
Stephen

Hope you get your money soon Gabby.  Maybe suggest moneygram or Western Union?  Very disappointing to win a decent amount and then not be able to get it. 

medtrans

I would take the moneygram option...if they had it. 

A week now and my money sits and pends...wonder what they would think if it were the other way around??

I also have a withdrawal at Club World and I was told the ONLY option I could use was via credit card.  Funny, the only option available is one they don't have.  THAT I can't figure out....!!


Part of the email:

Hello Gabby,



Hope all is well.



We can see that you currently have a withdrawal via the Credit / Debit Card option this is currently down for maintenance.



As I can see that the winnings are tied to a bonus that has a max cash out of $175 there will not be another option for you to use unfortunately so you will need to wait for this to come back up.



I wonder if CWC will pay the CC interest since I have to wait god knows how long.

Posting for proof of withdrawal...just in case.

Don't mean to be annoying but the withdrawal date keeps changing so it reflects to days before todays date.







High Noon Casino Cashier    

To


May 16 at 6:45 AM 







Hello Gabrielle



Hope you’re well,



We can see that you currently have a withdrawal via the Credit / Debit Card option this is currently down for maintenance however we will contact you when this option is back up.

Just to let you all know, I have put Gabby in contact with the casino Manager who explore other avenues of payment.

With regards to Western Union or Moneygram, we do not use these services and never have.

Checks
Payment to Card
Bank transfer.

As discussed, payment to card is currently out of service, this is completely out of our hands and is affecting many other casinos too.

We can only apologize for this.

Regards
Stephen

did you all ever notice DEPOSITS NEVER GO DOWN ,,,JUST WITHDRAWS

    funny how it works like that

1 thing about that group cwc they pay you at least

Hi, I changed my address on my account on April 17th. by sending in a bank statement with the new address on it, after being told this was fine as I do not receive utility bills. The account was updated at that time, also a new credit card was verified also, as I was updating my account to make a withdrawal, so it was all accepted and updated, seeing as the withdrawal went through, I was sure that it was fine, and new info added to my account.. Now I see that the new address is not on my account at all, and everyone from chat to 2 different cashiers are telling me to send in a utility bill or" just send in the bank statement again"! I did all my updating already at Manhattan April 16th and 17th. with verification form sent,new credit card photo and new address bank statement, all was fine, and withdrawal allowed, I resent the bank statement to Club World and Manhattan yesterday, now have not heard a word, if they are too busy to respond to me, that is not great customer service, I did all this already, seems not my fault it is not updated properly, I was trying to make a small withdrawal at Club World, when I noticed the old address on my account,and talked to chat, who said the address change was never received,and old address remains on all your casino's I have a record of it in my sent emails.of course due to human gambling nature this unnecessary  delay is making the small withdrawal not much longer possible, I know the time difference, my resent address info was there when cashiers arrived Monday am, thank  you for your time, username Solar7 Manhattan , ClubWorld Solar72

Hi Solar,

I have just checked this with our cashier team and confirmed this was an oversight on our part. We are currently in the process of updating all accounts. This will be completed soon.

Best Regards
Stephen.

Hi, could I ask the withdrawal minimum for a bank wire at Alladdins Gold, I see in the banking it seems to be 300$ minimum, but a chat agent was adamant it is 350$ minimum,I have a transcript of the chat, and was concerned about his general attitude and helpfulness, asking if I sent in a utility bill to change my address yet, this is old news and dealt with already, and not my fault actually, he seemed to be stonewalling me for some reason, not your fault, I am just sharing my experience, and was suprized as chat is usually professional at all Club World in general, thank you.

Any idea on how much longer it will be before the Credit / Debit Card option will be back for withdrawals at Club World?

Hello stish,

The withdrawal time for Credit/ debit card is 4 business days.

Best regards.

Hi Stish,

Unfortunately we are still unable to give an exact date on when this option will be back. We are chasing up the processors almost daily for updates and as soon as there are any developments we will let you know.

For the time being we have reduced the minimum withdrawal amount on Courier Check and Bank Transfer from $350 to $200 to help out.

Anything under this amount and you should contact the cashier team who will help where they can.

Regards
Stephen.

Can someone explain how taking a free chip when not using a coupon or using a coupon on deposit costs the casino money when there is no winnings made from straight up deposits or using any free coupons?

I was advised on chat that taking coupons factors into the algorithm for awarding monthly bonuses despite no wins, or wins that are 25% less than the deposits made.

I am having a really difficult time understanding how coupons that result in $0.00 equals anything other than $0.00.

Thanks,

Dory

Hi dory99,

The casino rep has been notified and hope he'll get back to us soon with the answers to your questions. He's going to explain it to you the best.

Kind regards.

Hi Dory,

Although it has not cost us on your account, it will cost us overall. Whilst you are losing another player is winning. Money in equals money out, regardless of whether it is a deposit or a bonus. This is why we cap bonuses at a certain level regardless of winning or losing.

I think 75% of deposits back in bonuses is more than fair and very competitive. We cannot as a business continue to give bonus after bonus until a player wins.

We cannot control winners and losers, however the bonuses are there to try to give unlucky players another chance to recoup losses.

Best Regards
Stephen

Hi, they are refusing to pay my winnings and is being a long long time already

I sended all the documents they asked 5 times already, and worse, they are not replying it, i had to call their office to talk about it

and the guy was rude, he said he would not reply the email, or the guy responsible for the email, he didnt listen to what i said

he just said "send the documents clear" (100x)

Total garbage, this bonus is useless because we cannot get paid,

and this casino is a rip off

1st TRY
----------------------------------------------------------
Hello Felipe

 

Hope you’re well,

 

Thank you for sending in a copy of your verification documents.

 

Whilst processing these forms I noticed that there were a few details that [need to be amended/ are incomplete].

 

· Utility Bill – The document you sent has a different address to the one on your account. Do you have a document for the address on your account dated in the last 3 months showing your name, address and the date?

· Photo ID – Do you have an alternate form of ID such as passport or driv9ing license. Also it would need to be a sharper focus then the one you sent before.

 

If you can re-send the above documents back to me with the changes stated, I will make sure I verify your account as soon as possible. Documents can either be scanned at 300dpi or clearly photographed.

 

In the meantime if you need anything please don’t hesitate to get in touch.

 

Kind Regards,

 

Peter

Cashier
--------------------------------------------------------------------------------------------------------------------------------------

im resending my ID scanned
and another bill i have with the correct adress
thanks
(TOTALLY CLEAR SCAN 3000 DPI)

------------------------

Hello Felipe

Hope you’re well,

Thank you for sending in a copy of your documents they are currently being reviewed and we’ll be back in touch as quickly as possible.

 

If you have any questions please don’t hesitate to get in touch.

 

Kind Regards,

 

Peter

Cashier

---------------------------------------------------

Hello Felipe

 

Hope you’re well,

 

Thanks you for sending in a copy of your documents. Can you please provide a clearer copy of the original utility bill you sent, the one where the details were slightly different to the one on the account.

 

Also we would require some alternative form of ID such as passport or driving license.

 

If you have any questions please don’t hesitate to get in touch,.

 

Kind Regards,

 

Peter

Cashier

----------------------------------------------------------------------
Me answering this absurd.

you should call me on your office time because i dont understand what is the problem with my documents
because you simply dont tell.
so
give me a reason to send more documents
because i talked to the support and they said
my id is valid for it accordingly to TOS, and depending on what you going to say
i will make a nice review from this company.
.
Dont hesitate to get in touch as well
.----------------------------------------------------------------------
AFTER READING THEIR TOS THOUGH they can "request" as many ID as they want
SO i sended the two forms OF ID they requested and with this TERM
+ 2 more form of IDs
13. CWCUSD reserves the right to withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction. For this purpose, we further reserve the right, at our sole discretion, to require that the Player provides us with a notarized ID or any equivalent certified ID according to the applicable laws of your jurisdiction. Falsifying, manipulating, altering or failure to provide this documentation with in a reasonable time will lead to account closure and voiding of winnings.
I didnt "failed" to provide any documents you requested, so provide my winnings accordingly
..........................................................................................

AFTER NO MORE EXCUSES
I WAITED FOR THEIR OFFICE TIME AND THEY DIDNT REPLY THE EMAIL!!! SO I CALLED THEM
THEY REFUSED TO ANSWER THE EMAIL AND THEY SAYD TO SEND IT AGAIN!!! BECAUSE IT WASNT CLEAR!!!
and SO I DID, im still waiting for my payment

Hi Judasgoat, 

We're going to notify the casino and get the rep to respond here. Hope everything will be sorted out. 

I won 400+ USD with the initial bonus without deposit of the casino Manhatan slots ... for I forgot to put the number of my house and even after I made the request to change the address (to add the number) the casino dediciu Take my winnings ... I found this a sucanagem ... and I wanted someone to give me a solution ...

4 days have passed and nothing yet, if they dont pay until wednesday you can consider them a total scam since they dont even bother replying here

hi i received my payment of $200, and it was said on the LCB it should be $250, im not totally happy about it, and should be better a good explanation for this difference, $50 steal ? or wrong advertisment, thanks

Hi Marcelo Silva,

We've heard back from the casino. They explained that  their cashier team decided to void the winnings on the grounds of incomplete contact information. This is a term in all their casinos and is adhered to so all players are treated equally.

Players Representation and Warranties T&C

20. Before claiming any bonus or promotion, please ensure all contact details on your account are correct (Name, Address, Email Address, Telephone Number). This information must be correct before claiming any bonus or promotion for winnings to be valid.

Furthermore, all players do have to agree to the terms before signing up so this is their final decision. 

The casino said a general rule, because i received my payment, too bad from them they didnt even bother looking my case right?

It shows their interested on solving issues

What a complete joke

All my information was completely correct ... there was not an error but I forgot my home number ... just this ... I ask you to reconsider the decision because it is much more difficult to win with a bonus without deposit and When you win, they do not want to pay you, it's complicated ... I'm waiting for justice to be done ...