CWC | High Noon | Lucky Red Casino | Aladdins Gold Casino Support and Complaints Thread

Why not take a picture instead? I have never scanned a document. I always take pictures and sent them with the mail.

Ive spent lots of money on CW and i have asked Meany times for a comp/free chip and i get the Same BS.I don't Qualify for a Bonus,but i can get 75% on my next Dep! Why would i do that when they have a Promotion going for 100%? I just played like 10 min ago and didn't last worth a crap.I feel I'm wasting my money again on this Site.Way to tight

Hi Martyn my birthday is the 11th. Even though its been quite awhile since I've deposited at Aladdins, would it be possible to receive a free birthday chip?  username:betica

Hi! I have a problem!

I used your coupon code and played it 40x. I checked with the support if everything was ok and asked if I would be able to cashout. They said it was ok, the only thing I needed to do is to do the minimum deposit.

I did the deposit and they asked me to send the documents. I sent the documents, but there is a problem with my proof of address, because all the utility bills here are on my mother's name and I have closed my bank account at the beginning of the year, because I have spent 5 months in Europe so there was no point in keeping my bank account.

So, every bill I have here is on my mother's name and they require me to send them something on my name with a maximum of 3 months "old". Unfortunatelly, I don't have it and I tried to tell them this, but they don't seem to really care.

Can anyone help me with this? If they really don't accept the documents on my mother's name, is it possible that they at least give me back my deposit?

Hi Bruno,

your post was moved to here. Ill notify Martyn about your issue.

cheers
Zuga

Thanks Zuga =) I am open to suggestions that can help me solving this issue. Their support is friendly, but it really doesn't seem that they want to try to solve this problem as hard as I do.

I have sent them new "possible" proofs of address, the problem is that they are more than 3 months old.

They made a call to verify some information and I decided to send them the bill of that mobile number. It is also on my mother's name, but I think it makes sense to assume that as proof of address, since they have called to that number, I talked to them and now I am sending the mobile bill (it has the number of the mobile in it).

I am not that confident though =/

Hi Bruno,

I was informed that you have been paid.

cheers
Zuga

Yes!

I would like to thank you and Martyn for the help.

As I had said, I sent my mobile's bill to the casino. Maybe they approved it because this bill has the number of my mobile, the one that they had used some time ago to call me and check some information. But I wasn't really expecting that they would approve it because this bill is also on my mother's name. My hope was that they could just accept it taking a look at the mobile number on the phone bill, which was the one they called to talk to me.

Maybe sending a lot of documents also helped in getting my residence proof approved.

I will probably open a new bank account (on my name!) next month, so I think that this problem will never happen again. But I think I will wait until there to make deposits in casinos again, I don't want to pass through this kind of situation again.

But the important is that they really pay and Manhattan Slots seems to be a reliable casino. I understand their point of view by denying my residence proof and demanding me to prove it clearly, because I also know that there are players that are not honest and that try to fraud. The only problem in my case is that I was being 100% honest but I really didn't have a recent bill on my name! But I would accept any suggestions of the casino and also of the members of the forum in order to prove my address. Fortunatelly, it worked =)

Thanks Zuga, Martyn, Manhattan Slots casino and LATESTCASINOBONUSES.COM!

If I get in trouble from LCB for posting this, if just one person is able to read this & see the horrible experience I have had with MANHATTAN SLOTS AND A MEASLY $600 WIN....THEN IS WAS WORTH IT TO ME!!!!    This casino has been so dis-organized, unprofessional and today find our from Moneyline Wallet, also deceiving? or can I just use the word...they "LIED" to me, as I called an spoke to a casino Rep yesterday and he told me the withdrawel request to moneyline showed...alot to read, but if you are even thinking about depositing at I would say "ANY" Clubworld Sister Casino read this

THIS IS THE CHAT SESSION I JUST HAD 10 MINUTES AGO (12/24) WITH CUSTOMER SERVICE AT MONEY LINE:
Jenn:
Hello, My name is Jenn. How may I help you?
Client:
I requested a $600 win withdrawel from Manhattan Slots on 12/22 to Moneyline, but I see nothing on my money line acct, showing this, I was the one that had to talk to one of your reps yesterday to even find out what verification docs you guys needed, just seems very odd I get no emails, nothing from your company
Jenn:
Let me check your account, one moment
My supervisor is checking on it for you. I apologize for the delay.
Client:
well it started with the Manhattan Slots run around, won the $600 on 6th of Dec and all this time JUST until this week did they tell me because I had made winning deposit thru ur moneyline that I also had to make withdrawel request that way not thru the ach bank account withdrawel method i org. chose which they DID decline on 12/7 but didnt care to send me anytype of email that I had to re-request my withdrawel thru Moneyline, I only found that out this week by ME calling them asking what is taking soo long!!!  Had they told me that OVER two weeks ago I would not be setting here crying thinking they have done me sooo wrong
Client:
Im sorry just bad day, with holidays and all an this site claiming how fast they are with their payouts i feel they just did me wrong
Jenn:
It's ok, i understand your frustration. My supervisor had looked into it for you and we haven't recieved any information from the casino regarding a withdrawal for you.
Client:
I am going to copy this information and I am going to call them now as well as post all info I have on this casino and the stuff I have been thru on Latest Casino Bonuses.com they are the only place I can seem to have any problems with casinos made right...thank you for your information though I know its not moneylines fault
Jenn:
You're welcome. Let us know is you need anything else.

OK....so this is the emails I received from Manhattan Slots from the beginning of this horrible ordeal!  NEVER ONCE DID THEY TELL ME...OOPS YOU NEED TO WITHDRAWEL THRU MONEYLINE.....ALL THEY KEPT CLAIMING OVER AND OVER WAS THEY COULD NOT READ MY VERIFICATION DOCUMENTS???

1ST EMAIL: fromManhattan Slots Cashier dateMon, Dec 6, 2010 at 7:36 PM      subjectACH Withdrawal Requested
Dear MY NAME,
Your ACH withdrawal request for the amount of $600.00 has been received and the funds are now in your pending withdrawals.
Normally we process all withdrawals by the next working day.
In the mean time you can manage the status of your pending withdrawal or make further deposits from the Deposits Tab in the casino cashier.
If you have any questions at all please do not hesitate to get in touch.
Cashier Team
ManhattanSlots.com

2ND EMAIL: [email protected]      dateThu, Dec 9, 2010 at 7:59 AM
subjectRE: Account Verification
Dear MY NAME
Thank you for sending us the documents.
We also require a copy of the front and signed back of the card ending 0454.
If you have any further questions please do not hesitate to contact us,
Regards,
Daniel    Cashier          (WHY WAS THIS CC SUCH IMPORTANCE IF I DID NOT EVEN USE IT FOR THE DEPOSIT????)

3rd EMAIL:    [email protected]      dateFri, Dec 10, 2010 at 9:38 AM
subjectRE: Account Verification
Dear MY NAME
Thank you for the fax.
Unfortunately copies were too dark.
Please can you try to send us lighter copies or alternatively please scan documents and forward them to [email protected]

4th EMAIL from: Manhattan Slots Cashier dateFri, Dec 10, 2010 at 2:51 PM
subjectRE: Account Verification
Dear MY NAME      Thank you for the email. The one we received was too dark. If possible please try to scan it or make digital picture and send via email.
Regards, Iveta
Cashier

5th EMAIL:    from: ME
toManhattan Slots Cashier   dateWed, Dec 15, 2010 at 9:45 PM
subjectRe: Account Verification
Hello - I did "RE-FAX" the information you requested and was made as light as I could.  I have not received confirmation it was received?  Can you please let me know the status of my winnings?  Thank you for your time.

6th FROM ME:
Date: Fri, Dec 17, 2010 at 6:30 PM
Subject: Re: Account Verification
To: Manhattan Slots Cashier
Hello once again I am sending in via email this time a copy of my credit card so I can receive my winnings, from over a week ago now.  I hope you can now see it, this is the 3rd time I have sent it.  Please let me know once my winnings are processed ($600)

7th Email:    From Manhattan Slots Cashier to me  Dec 19 (4 days ago)
Hi MY NAME
Thanks for sending the documentation requested.  We have received and approved all documents.
I hope you keep enjoying with us. Have a great day and please do not hesitate to contact me if you need anything.
Regards,
Iveta    Cashier


8th Email:  Wed, Dec 22, 2010 at 1:42 AM, Manhattan Slots Cashier wrote:
Dear MY NAME,
I am writing you regard the withdrawal. To remind you we need sharper copy of the card ending with 0545.
Regards, Iveta
Cashier


9th Email:  FROM ME    toManhattan Slots Cashier
dateThu, Dec 23, 2010 at 10:03 AM
subjectRe: withdrawal
OK THIS IS GETTING RIDICULUS!!! IF YOU READ THE EMAILS I HAVE COPIED BELOW YOU WILL SEE THAT "YOU-ivetta" DID GET A LEGIBLE COPY OF THIS CARD VIA EMAIL as well as any other documents - received and approved on DECEMBER 19th PER YOUR EMAIL DATE!!!!! NOW YOU SEND ME AN EMAIL ON 12/22 THAT YOU NEED ANOTHER CC OF CC CARD!!!!!!!!  I  CALLED A CUSTOMER SERVICE REP YESTERDAY CHECKING ON MY WITHDRAWEL TO FIND THAT ITS NOT EVEN GOING TO GO INTO MY CHECKING ACCOUNT OR ON MY DEBIT CARD THAT YOU GUYS KEEP SAYING YOU CANT READ!!!!!!  BECAUSE I MADE THE DEPOSIT THRU MONEYLINE....SHE INFORMED ME MY WITHDRAWEL ALSO HAD TO BE REQUESTED THAT WAY...so I went into manhatten slots yesterday and re-requested it that way which they state can take up to 30 days to get this is soooo not right!!!! SO FOR ONE WHY DOES IT MATTER IF YOU CAN SEE MY CC CARD OR NOT IF WASNT USED FOR DEPOSIT ANYWAYS?
WHY IS YOUR CASINO MAKING THIS SOOOO DIFFICULT???  I AM POSTING ALL THE EMAILS, TROUBLES, INFO I HAVE ABOUT YOUR CASINO AND MY $600 WIN TO:    Latest Casino Bonuses.com, Casinomeister, anywhere that I can alert possible players as to the complete run around troubles and confusion that you all have done to me over a $600 winnings, so they may think twice before depositing!!!!!!!

Had I know from the get go that I had to make my withdrawel thru the same way I made my deposit and won way back on Dec 9th when Daniel (see email below) sent me the email needing copy of my credit card, maybe I would have my by now....I would of thought that with all the emails from you guys back and forth someone would of stopped asking me for copies of my credit card they cant read and told me that I had to re request my withdrawel thru MONEYLINE????? 

THIS IS VERY SAD YOU KNOW WITH ALL THE COPIES OF MY DEBIT CARD INFO/CHECKING ACCOUNT INFO U WOULD THINK YOU GUYS COULD JUST ACH IT TO MY CHECKING ACCOUNT AND MAKE THIS WHOLE SITUATION RIGHT AND DONE AND OVER WITH !!!!


fromManhattan Slots Cashier
TO: Me      dateFri, Dec 24, 2010 at 1:18 AM
subjectRE: withdrawal
Dear My Name,
Thank you for the email. Just to let your know, all accounts in all of our casinos has been updated. Should not be any problems anymore.

Regards, Iveta
Cashier

(WELL THAT WAS NOT THE TRUTH AGAIN NOW WAS IT BEING THAT TODAY DEC 24 MONEYLINE HAS NO RECORD OF MY REUQESTED WITHDRAWEL????  NOW WHAT DO I DO?

So so very sorry you are going through this especially during the holidays! I hope Tom the rep can help you get this straightened out and expedited to your acct asap!

Happy Holidays to you! Hang in there!

Hi,Dixie...

I am sorry to see you re in the situation that can be so frustrated and hassled...

I really hope things will get all sorted out soon.

Here is  the link -Clubworld Casino support for the thread on Club world casino group support and the rep is Martyn.

From what I have seen/read, he has been wonderful and very helpful.

My fingers are crossed!!!

BTW, Merry Christmas to you and your family!

Love,Nan

Hi dixiesace,

your post has been merged with the correct thread.

Ill notify CWC Rep about your issue. Please allow few days for the reply being that its a holiday season.

cheers
Zuga

I can certainly empathize with your frustration, but I want to add a couple of thoughts for you here.  (By the way, I had a very easy & quick cashout with Manhattan Slots during this same period)

1.  Every online casino that I've ever seen always requires you to cashout the same way you deposited, unless there's no way they can do that, i.e., credit cards.  Then they allow you a 2nd option.  It's in most of their T&C's.

2.  If you ever used a credit card at their casino, they will all request a copy of the front & back of the card.  If you never used one at this casino, don't list it on the Faxback form.

3.  The 30 days to cashout at Moneyline sounds like a Moneyline issue.  I haven't looked at Moneyline, so I don't know this for sure, but is Moneyline pulling money out of your checking account via eCheck?  If so, there's a "clearing" time for echecks, usually 21-30 days. 

Hope this helped explain a few things.  Merry Christmas, and hopefully you'll get your money ASAP.

Hi dixiesace,

I heard back from Martyn. As suspected he is on the holiday til Wednesday. Im positive he will resolve the issue as soon as he is back in the office.
So we need to be patient for few more days.

cheers
Zuga

I understand and appreciate any help/advise as of nothing yet from either MoneyLine nor Manhattan via my email.    Thanks again and I will wait for his return.

Hi everyone I have a question.  I won off a chip at Lucky World a couple days ago and I'm trying to get docs verified.  I have deposited in the past but never cashed out.  First off I must say support is very nice and patient with me in explaining that my ID is blurry.  I've sent it in 3 different ways.  First I scanned it and sent it in (this is the same scan I've used at many many casinos for doc verification with no issue). Then support said it is blurry and to use a camera to take a picture so I did (this is no where near as clear as the scan).  Support still says it is too blurry and to scan it at 300ppi (which is for scanning a document not a picture) which I did and now I sent that in and hopefully that will fix it.  

Any other suggestions or maybe someone could explain to me how the scan could look so clear on my computer but not theirs just so I have an understanding for future reference.

Once again I would just like to mention again that even though this is a bit frustrating to me support has been very polite and patient in trying to help me.

Thanks

Hi dixiesace,

I was told Martyn got in touch with you.

cheers
Zuga

Payment was already confirmed and sent on the 28th before I got to apply some muscle to the cashiers. This will take a few days to clear through to the chosen payment method, probably a little longer with the New Year upon us.

I have informed the player so all should be cleared up shortly.

Any further issues with this one should be directed at CS/Cashier.

Happy NY all!

Just an update.  Yesterday casino said my docs were verified but please send in docs for my fiance as he had an account tied to mine.  I sent in docs and logged back in later to that night to find my withdrawal cancelled.  Contacted support and they said it was a system error and to resubmit my withdrawal.  I also asked them to close the other account as my fiance never played on it and forgot he opened one.

Checked this morning and withdrawal is still pending.  Today is day 5 so hopefully something will go through soon.  Guess I'll hold off on depositing here until it does.

I made the withdrawal at High Noon casino on 12/19 and its been 11 days already,I still have not received my winning yet.

username is riceman

thanks

Update:

Iveta sent me an email saying the money should be in my QT account.  I'll let you know when it gets there.  If it does arrive today not bad for a 5 day withdrawal which includes verifying docs.

Update Lucky Red paid me two days ago.  Thing is max cashout was 125 and when I tried to withdraw 150 to include the bonus if it wasn't cashable it wouldn't let me.  It would only allow me to cashout $125 and then I was only paid $100.

Kind of shifty in my opinion which even though it was free it makes me not want to deposit with them.

Hello All I wanted to upate an let you know I received my winnings from Moneyline Wallet from Manhattan Slots Win yesterday afternoon via moneyorder. (just an fyi if you use moneyline for withdrawel, if win is over $1000 can be put into your checking acct, other....BUT, if under they will send you a money order and they do charge $10 for that, also states can take 31 days for them to process, but thank gosh mine was maybe a week if that long) just glad to have the $  =) Martyn as I stated in email I sent to you...THANK YOU VERY MUCH FOR YOUR ASSISTANCE/SUPPORT on the LCB Board, your much appreciated  an THANK YOU LCB I've had a few issues/concerns w/few casinos in the past and each time I come here for advise/help...Im always done "right" by the casino....so thanks for this site and all you who are so willing to help us out here!!!

Hey Martyn thank's for replying to this.  The reason I said I don't think I will deposit is because so many times with different casinos there are always little hidden issues with promos or bonuses.  Not only have I won off a free chip with Lucky Red, I have deposited in the past, not to mention every RTG in the group.  Therefore I have put in more than I have cashed out, by no means do I  just play freebies.

I looked in the Cashier and the withdrawal to UMW had been declined and then a manual withdrawal for $100 was put through and then done.

allgood2010 is casino account name.

Not just with Lucky Red but with others even some MG casinos there seems to be always some catch to something and I just like to know exactly what I'm working with and know what to expect on a cashout just as I would a deposit.

I received my winning from High Noon today.

thank you.

i just wanted to know if theres a time limit to playmoney?i deposited at club world last week and manhatten slots this week.I like to play keno so i logged in to practice and write down some numbers that hit good so the next time i deposit i can try them out.well after about 15 min a msg came up saying you can win real money.i clicked no and after 2min i was logged out by an administrator.when i logged back in i was on the real money side (weird).this has never happened to me before.I havent used a freebie since i opened my account.your casino seems like a good place to play i just had that question thank you

Not sure why club world nor lucky Red can honer thier promotions.I dep and played on both thies casinos over the weekend. They had a 10% cash back bonus if you didn't win. It stated on both if you win thats good,but if you don't you will receive 10% bonus based on your dep. Well after loseing I went into live chat and was told (where did you see the 10% back at)I said it was in the promotions area,but was not thier anymore.So what can i do about it? Seems nobody heard about it,gee it was in plain sight and said 10% cash back.Also when i was playing on Club World i got an error message (progrisive jackpot balance error )Game cannot be played at this time.So i had to log out then back in to play.This is the 2nd time on this site i have received this message.I know for a fact i had won the random jackpot and this was the error message.Why do i think this? I have won other random jackpots elsewhere and got this same message after i hit it and the money showed up in my balance. I did some research on this error and i have heard it alot.The 1st time i got it,was on green light and jackpot was over 12,000 and this last time was on goldbeard at just under 3,000.I don't know how meny others have seen this error,but i do think its a Screw job to not pay out on a big win.They allways say thier was a problem with the site at that time. Right!!! Was i born yesterday?I don't think so.

I've been logged off by system admin alot.I have stopped playing on the sites that do this.They control who wins etc. Its starting to suck playing online games,sites are tighter then my Arse

cobra,

you need to email, [email protected] to claim your cash back.

Martyn,

Did you have a chance to look into the issue yet?

Thanks

Oh well, guess there will eventually be an outcome to this issue.  I will hold off on depositing until it is resolved though.

i wish club world would have some freerolls once n a while just a thought

Thanks rena...I reinstalled them when I saw your post !!!

There are still open spots on club world for their freeroll.It is running.

Martyn,

My Lucky Red user ID is patrickcrain

I Joined Lucky Red, after doing research and reading positive reviews on withdrawls. I am also registered with several other online casinos, and not a newbie to the process.

Mostly due to winning a "random jackpot" of 2,000.00, I made my first withdrawl request two weeks ago. Naturally they delayed and rejected the request several times, asking for more additional documentation. For instance, color high resolution copies of previously approved documents. Which is obsurd since I choose to deposit with MyPayLinq. They then requested I make at least one Credit Card deposit of 21.00 or more, to approve the ACH withdrawl. Of course this delayed my withdrawl, due to additional forms requests, and color copies of that CC.

Last Friday, after a week of submitting forms, my withdrawl was approved, and Iveta sent me a confirmation of approval. The website states ACHs are sent in 2 days, yet her Email stated within 3 days.

Well, after no funds arrived 4 days later, and I emailed Iveta who says ACHs are taking longer now, keep waiting. And I asked for tracking or receipt of the transfer, which she replied they do not provide such information.

For the record, your site also states that I should be re-assured of fair gaming and good business practices since you are a member of the IGGBA. That group currently has no website and does not exist as far as I can tell.

The reputation of Club World Group and Lucky Red is easily tarnished by such terrible customer service.

Having reasonable expectations and a good attitude, I have received relatively harsh and negative treatment from the phone staff when inquiring.

The amount after deducting bonuses etc, was to be $2,100.00  which was approved on 5/13/2011

Exactly when should I expect my funds to arrive?

PatrickCrain

Hi there, sorry you are not happy with the service that you have received. If you can provide me examples of of the harsh and negative treatment by our phone staff I can get that looked into as calls are recorded to help with our customer service training and also should any intances like this occur.

If you can provide me any dates or times and possibly who you spoke to we can find out much easier. We can then review the call and bring up any negatives with the staff members involved.

Regards to your cashout. Looking at your account I see that you won on a Friday afternoon UK time. This is going from the time and date of the withdrawal request. As you probably know, our cashier department does not work weekends, so your withdrawal, although approved on the 13th would not have been processed until the Monday 16th. All ACH withdrawals are sent in a batch and not individually, so you most likely missed Friday's batch due to the time.

The site does state 2 days, but we have a new ACH processor (a recent addition) that we are using that allows us to process greater volumes but the drawback is that it is a little slower than the previous one. Unfortunately by living in the US you need to be a little more patient when it comes cashing out. That being said you should see your funds any time now.

Please confirm when you see it.

Martyn,

I appreciate the sincere thoughts and information, which would go a long way in training phone staff. They likely deal with so many unhappy customers and complaints they have a different attitude than you do. I just want accurate honest information when I ask for assistance. Iveta has also been professional and courteous in every email for the record.

I actually first won on Thursday May 5th, and I then had a balance of 3,500.00
On Friday May 6th I requested a withdrawl of 3,000.00

Cashiers asked me to make a minimum $21.00 Visa deposit to allow the ACH, Since my deposits had always been through MyPayLinq. Seemed like an odd request, but I did it anyways. Which only protracted the issue, since now they needed high resolution color images of the CC used, and new forms signed which included the CC info I used.

After cancelling my first 4 initial ACH withdrawl requests, they approved the $2,500.00 ACH you referred to on May 13th, and yes I was informed it would process on Monday May 16th.

I understand the requirements, and the security to protect both parties.

I am sure that it should arrive soon, but today is marking two weeks since my first withdrawl request, and tomorrow it will be one week since my ACH withdrawl was actually approved.

When it arrives I will be sure to confirm it

Thanks for any help expediting

Patrick

Happy to report the ACH deposit to my account was successful

Looking forward to playing and winning at Club World Casinos many more times.....  Thanks Martyn and Iveta

Hi Martyn,
My user name for club world casino is judi99. I made a withdrawl thru your ACH system 2 weeks ago and have still not received it. I have tried to use chat and haven't gotten any anwsers to what is going on. Could you please look into this for me. I have played with Club World for several years and have always used quicktender, but that is not availble as your well aware. Thanks
Judi McMullen

Hi Judi,

The players that switch from Quicktender to ACH will need to adjust to a longer processing time between the ACH being sent and the ACH being received. The standard is approximately 10 working days.

Once we send the instruction to our processor it usually gets actioned within 24 hours.

You should be seeing the funds anytime now.

Thanks Martyn for the explanation i knew you would pull through!

Thank You for anwsering. My request for the withdrawal was on the 26th of May so I think I'am past the 10 working day explanation how long should I wait before contacting you if I don't receive it in the next few days.
Judi

Hello,

I won 1000.00 at Club World Casino and I still haven't received my ACH withdrawal.  I got an email on May 27, saying congratulations ETC. and that my withdrawal should reach my bank in 3 days of course it didn't then they gave me several other lies and I still don't have my money.  Question is this casino known for giving depositors the run around?  Also do you think that I will actually get my money?

>:(Please Help.

Thanks Martyn and Judi I guess I should have read a little further to see my question was answered I guess my request was a day after Judi's the 27Th so hopefully I'll get my money.

martin you are casino rep for highnoon casino?