CLOSED - City Club Casino | Crown Europe | City Tower

Hey all,

City Club Casino Review

My name is Nick and I am a representative of City club casino .
Feel free to post any questions ,requests or even suggestions ,
Please try to use our friendly customer support and claim your $10 free exclusive bonus just for latestcasinobonuses players,

Im here at your service ,
best of luck to everyone.

you guys cheat and lie and steal

kildare , this is NOT the way to address any issue you might have with this casino!

Your are free to post your complaint but please refrain yourself from this type of comments in future

Thak You
Zuga

First of all sorry for my english because is pretty bad.

Few days ago I registered account in City Club Casino through LCB link, maked 100$ deposit and get 400% bonus. I met playthrough and after that maked 865$ withdrawal. I sent a copy of my photo id which was approved. Today after 4 days I get this email:

"Dear xxxx,

Thank you for choosing City Club.

We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarized copy of your photo ID to:

ID Verification
14/F Yuchengco Tower,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines.

Express mail is recommended, as regular post may take about 2-3 weeks for delivery. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter. "

Is this a normal and fair practice? I'm new in online casinos but never had that kind of problem. The won't accept a scan or fax of this notarized copy. What's going on here?

Any contact with casino rep? Zuga could you help?

My experiences with City Club Casino and theire Sister Casino Crown Europe was really horrible. I got everyday x spam mails from both Casinos. more than 200 a month!!!
Once i got a mail from them where they did promise i will get a freebonus if i contact livechat.
After i went to livechat and ask for the freebie, they told me i will only get a 100% bonus and they told my too bonushunter/abuser!!!
In my opinion they dont do what they promise in theire emails!!!
The second thing i don't like there are the Bonus Terms. You have to wager 40 times the bonus and deposit and you can only withdraw 20 - 30 times your deposit.
I don't deposit on such bonuses, how big they are isn't interesting then for me.
And the third thing i don't like is, i tried several times to close my account at this casino via email. they did ingore my emails constantly. If you try that you don't get any emails from them, it won't work too. After a long time that they did ignore my mails, i did call them and it was expensive to do that.
Then it was able to close my account, puh!!!
Please be soooo careful to play at both of this Casinos!!!
I will never create an account there again, one of my worst casino experience!
Goodluck Pawel:-)

and something i have to say is, go and google this casino, you will find a lot bad experiences from others there.
If you like playtech casinos, i would recommend Casino. com or Mansion Casino from the same group.
They paid me without any problems:-)

Here are the terms for the 400% first deposit Bonus ( same on all other bonuses ) :

First Deposit Bonus Terms & Conditions:
•Only players who are subscribed to receive promotional e-mails from City Club Casino will be eligible to receive bonuses and to participate in promotions in this casino. If you have unsubscribed to our promotional letters and wish to receive them please contact our support team at: [email protected]
•The First Deposit Bonus promotion is open to first time depositors only.
•To be eligible for the bonuses, you must deposit a minimum of $20 and your account status must not be blocked from receiving bonuses.
•Players are eligible for one (1) first deposit bonus per person / family / household / computer / address / e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
•Bets placed on all games other than slot machines will be deemed a violation of the terms and conditions, your bonus and winnings will be voided.
•You will not be permitted to withdraw your winnings if you choose to play a game which is not a slot machine using your deposit/deposit bonus/winnings/comps/ in any case.
•Bets placed on all progressive slots will not count towards the bonus wagering requirement.
•This promotion is not valid in conjunction with any other promotional offers (such as alternative payment method bonuses, etc).
•This bonus given in this promotion is a non-redeemable bonus and is given for wagering purposes only. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void. Any withdrawal request will cause in the voiding of the bonus. In other words you can request for a withdrawal only when your balance is higher then the bonus awarded. You will not be able to reclaim the bonus again upon cancellation of such withdrawal request.
•Once a player has signed up to receive a certain bonus, he cannot receive any other bonuses until his account is empty (Balance + any pending withdrawal request = Zero).
•This bonus is given in good faith by City Club Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit.
•Any amount of withdrawal request exceeding the limits mentioned will not be acknowledged and the difference will be removed.
•By claiming this bonus, players deem to accept all of the terms & conditions above
•If you do not wish to be bind to these bonus terms, please send an e-mail to [email protected] and wait for a reply that the promotion has been cleared from your account BEFORE making any deposit.
•BY ACCEPTING THE FIRST DEPOSIT BONUS YOU ARE DEEMED TO BE BOUND TO ALL OF THESE TERMS & CONDITIONS. IF YOU WISH TO PLAY WITHOUT BONUSES PLEASE CONTACT SUPPORT BEFORE MAKING ANY DEPOSIT.
•The conditions stated above are in addition to the regular bonus terms & conditions which you can find here.


BAD

how about Class1 for playtech? I know they give alot of bonuses, but do they pay?

I like Class1 Casino really, but i had never a cashout there.
But they are really generous with freebies. On freebies, no matter how high you are able to withdraw there maximum 100 usd/euro.
They have a supernice Support and no maximum cashout deposit bonuses. They only have a max. cashout on freebies so far i know;-)

This are the terms from a regular deposit Bonus at Crown Europe:

Terms & ConditionsThese terms and conditions were last updated on 1.6.2010 at 12.00 pm (casino time) and apply to players who made a deposit after 1.6.2010 12.00 pm (casino time). To view previous terms and conditions applying to players who deposited before 1.6.2010 12:00 pm (casino time), click here.

•In order to receive this automatic coupon bonus one will need to deposit a minimum of R200 and player's balance must be at zero, and the player's account must not have any pending withdrawal.
•Bets placed on all games other than slot machines will be deemed a violation of the terms and conditions, your bonus and winnings will be voided.
•You will not be permitted to withdraw your winnings if you choose to play a game which is not a slot machine using your deposit/deposit bonus/winnings/comps/ in any case.
•Bets placed on all progressive slots will not count towards the bonus wagering requirement.
•The bonus will be received after the deposit and is a non-redeemable bonus.
•Crown Europe Casino reserves the right to change the terms and conditions of this offer at any time, and it is your responsibility to periodically check here for changes and updates.
•This coupon will give you a 150% bonus on top of your deposit up to the sum of $/€/£600.
•The maximum winnings on this bonus is 20x the amount of the deposit.
•The wagering requirements for this coupon are 40x the (deposit+bonus).
•The conditions stated above are in addition to the regular bonus terms & conditions which you can find here .

Same ....

Please check the rogue list at casinomeister, Class1 is too rogue:-(
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Ive emailed the Casino Representative. Now we wait


cheers
Zuga

Thanks Zuga. I hope it could help. Today I got another reply that the only way is sending documents to Philippines.

Hi Pawel, just a quick update.

Our casino contact was informed about your complaint, and said he will look into it. That was two days ago and Im yet to hear back from him.

Ive sent another email, so lets see what happens.

Zuga

There is no reason why you need a notarized copy of anything. If they took your money without the notarized document, then they can pay you without it. I think this is the only casino that asks for this. I have yet to be asked for a notarized anything and I am a member at alot and I mean ALOT of casinos.

LH

I see that they won't give any answer

unfortunately, after the acknowledgment of receiving the complaint I didn't hear back from them.

Ill shoot them another email and wait till after the weekend before taking any further actions.

Zuga

An update

I have received email from the Casino Rep. They are looking into this and I was told they gonna get back to me asap.

Ill keep you posted.

cheers
Zuga

THIS IS A WIN 32 TROJAN...DO NOT DOWNLIOAD THIS CASINO TO YOUR PC OR YOU ARE ASKING FOR TROUBLE ...VERY DANGEROUS

On Friday I sent them a scan copy of notarized documents via  email, but they still want me to send this via snail mail to Philippines.

Hi Pawel,

All I got so far was a promise they gonna look into this. But up to now they havent.

We have placed a warning about this casino City Casino Club Review.

Ill email them again and let them know about the actions we've taken and take it from there.

cheers
Zuga

An Update

Apparently I did get an reply, but it seems it went to my junk mail and got deleted.

Im currently in communication with casino. There seems to be more to this issue then it meets the eye. But still, asking for notarized documents is unacceptable.

Ill keep you posted

Zuga

Ok. Today I sent them a notarized copy of ID and sworn translation via snail mail. I have sent this via regular post, so probably it will take about two weeks

Hi Nick, Ive just joined City Club Casino from this site saying No Deposit $11.... But live support (Adam Troy) saying there is no No Deposit bonus.

Did you try and claim between the hours stipulated calais28?

"Log into chat Sunday-Thursday between the hours of the 6:00-20:00 GMT and request your bonus.The bonus will be credited within 72 hours. Restricted countries: AFGHANISTAN, ANTIGUA AND BARBUDA, BULGARIA, CHINA, CUBA, CYPRUS, ESTONIA, FRANCE, HONG KONG,IRAN, IRAQ, ISRAEL, KAHNAWAKE, LIBYA, MACAU, NETHERLANDS ANTILLES, REPUBLIC OF SERBIA, SUDAN, POLAND, SYRIA, THE PHILIPPINES, TURKEY, USA AND ITS TERRITORIES. Min $20 deposit in order to cash out winnings and CC must be registered"

Depending on where you are in the world, obviously you need to adjust the times.  For ET it will be 1.00 - 15:00.  

I suggest trying again during those hours (if you have not already done so).  Let us know how you get on.

blue

Stay far away from City club.

Hi there, i have used city club and club europe and have made several withdrawals in the past and have never had a problem with them before. I am in the process of another withdrawal and will let you people know how it pans out

I've seen your winning screenshots and I bet that in a few days you would post here smth like 'bewaver of this scum pit'

All of this sh*** casinos (City Club Casino, Crown Europe, City Tower) have a max cashout on their DEPOSIT bonuses and they are from x10 to x20 deposit ammount, and your previous deposits don't count through... just the one you're playing with!

try to win big and suck a big

Hey guys BEWARE of this sites, they are the MOST roguish casinos I've ever seen.

And also I like affiliates who advert them, yeap really this is PERFECT casino to advert, if a player looses he looses a lot, if player got lucky and win, he will get paid a little.... PERFECT casino for an affiliate. Hey guys, lcb, have you ever played there?.. You know normal affiliates don't advert such scum, only scum affiliates do!

P.S. I've lost at this silly group around €30-40k and when I won €100+k from 500€ deposit I got paid only 10 of them! It's not a gambling it's bs!

I've got a quote from their T&Cs for you:

This bonus is given in good faith by City Club Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit.

This bonus is given in good faith by CCity Tower Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (20X) times your deposit.

I'm lazy to go to Crown Europe but same there....

Look at this please... good faith, familiarize yourself after 20 deposits you will still be familiarizing yourself. - whenever you play with their bonuses you're familiarizin'
and you know they spam you a lot, everyday their offer bonuses and I used I played there
...

Thats worst casino experience in my life and I really wish all that City Club Casino, Crown Europe and City Tower management & live support rot in hell as soon as possible.

So what exactly is your complaint about? Not getting paid or just about withdrawal limits for their bonuses.

If its the 2nd then Im afraid you got no case, as pretty much every casino out there has max cash out rules on a bonus.

On top of this if you don't like such terms, then why play with bonuses? You can always decide not to take the bonus, hence you won't be limited when it comes to withdrawing your winnings.

And lastly, please refrain yourself from attacking LCB.

best
Admin

Just to let you know that my withdrawals were approved yesterday at city club and it is already in my bank account today.  Although the withdrawals only totalled 2184, it was better than a kick in the teeth so im happy. .

I've played at lots of Playtechs and I've never seen any Playtech which was capping withdrawals from deposit bonuses

I think it would be fair enough if you will mention at City Club casinos review the fact that your "exclusive" 400% match has x10 deposit max cashout and all their other deposit bonuses has x20 deposit maxcashout

UPDATE: LCB no longer have a rep available for these 3 brands: City Club Casino, Crown Europe casino and City Tower.

The affiliate program shut its doors on 31 December 2014 and they will not be accepting any more new players at the casinos.