Dear Minmu01,

That's a great approach. It's important to gather all the details and learn from others' experiences before committing. Thanks for sharing your thoughts. 

You should know before depositing From my experience 31/08/2024
No Wager is applied to this bonus means that the first deposit bonus will be locked. In fact, I deposited 30€, the 33€ bonus is locked. I have to wager 6,600€ with real money only to unlock the bonus. But I tried to read both here and my personal email that they sent me to offer the promotion. It clearly states that the first deposit receives real money. Or am I too stupid to understand the term bonus received 33€ No Wager (but I have to make a turnover of 6,600€ with real money before it can be unlocked). I have never seen it before. In short, I deposited 30€ and played that much. When it runs out, I deposited again to get real money to unlock the bonus.

Lucas (22:16:41): Hello, thank you for visiting. Can I help you in any way?
Phongwut W (22:16:43): My deposited funds are all gone. The 30 spin bonus is still pending. What should I do?
Lucas (22:17:02): Checking on the freespins bonus for you
Phongwut W (22:17:21): Do I need to make a deposit to unlock expired bonuses?
Phongwut W (22:18:20): 30 Free spins I want to cancel it so that it does not affect the second deposit unlock.
Lucas (22:19:09): As we can see the 30 FreeSpins is available under your Bonus Bunker: , could refresh the page please on your end?
Phongwut W (22:19:54): I understand that deposit 30 euros, in the email it says to receive 33 euros real money, but it is a locked bonus. I misunderstood, but the letter says when you deposit for the first time you receive real money
Lucas (22:21:35): Oh, yes, I see what you're asking now

And yes, the locked bonuses do indeed need to be unlocked. These real money bonus money will gradually be unlocked as you wager on any of the games available at our platform. Below you can find out the calculation to know how much you have to wager to unlock.
— Wager amount x 1% x 50% = Unlocked amount

For example if you wagered $500 on any of our games it would unlock 500x1%x50% = $2.50 would count towards the unlocked funds.

You can withdraw the bonus money as soon as the full wager per bonus is completed.






No Wager The sign they said that the marketing might be wrong. No Wager on the first deposit. Actually, there are many good casinos that offer bonuses with our first deposit on this website. Just sharing my experience. Thank you.
 

The advantage here after submitting the documents you will receive 2€ Thank you very much. 10% cashback bonus received every Monday. If you lose, you may get a small free spin bonus in return.
For example, when I'm unlucky and my funds run out, I get this and I can turn it around, unlike a deposit bonus.
1/09/2024

Dear Minmu01,

Thank you for bringing this matter to our attention. If you need any further assistance, please let us know.

Dear JovanaV

Thank you very much for your follow chipstars. Overall I like it very much. From my personal experience they are almost perfect in many aspects. Good smooth platform, live chat agent responds and solves problems quickly, there is a personal bonus offer, there is a shop here. The only thing I would like to fix is ​​the first deposit bonus. NO WAGER. The wording may be misleading. Other than that I like them.

08-September-2024

complaints. : Banned from Chipstars Casino Bonus-Rewards Telegram group for no reason
Hello, I have a little problem. On telegram, I asked the staff, "Why do I get free spins from deposit and others 3 times, 20,25,30 spins, all bonuses pay only 0.83-0.84 and the game lines look similar, like they are designed as a set with the value of the prize spins." and I sent them screenshots as evidence. No response. They kicked me out of the group and blocked me immediately, without giving any reason.

On social media platforms/casino recommendation magazines such as jswqzs.com, I also wrote and praised you guys 4.5, which is the highest rating I have ever given any place, casino guru also gave a high rating. In addition to praising, I also recommend this casino. My writing has more than 10K readers, it is written honestly and I have never asked for prizes or anything else from you even once.
If you still consider me not loyal to this place You can see my deposit proof both times Deposit 30.38 EUR ,Deposit 21.61 EUR and also support chipstars via LCB shop to increase your credibility.
From the initial question, what is my fault that banned me on the telegram group? I can't participate in events and receive bonuses according to the standards of general players like other members. This shouldn't happen. There is a problem, so I have a question.

Please answer my question and let me tell you that I have a verified account and high level on trustpilot. I hope that my next writing will write good things for you. Please solve my problems and doubts.

Dear Minmu01,

You can send us your casino username via private message if you’d like us to contact the casino rep and inquire about this matter.

Thank you.

Dear Minmu01,

Since we never received your username we will close this complaint.

Thank you.

chipstars
Please, because it's been hours, I deposited several times with the same crypto wallet, and the verification is done, withdrawing crypto shouldn't take this long, and now I have no more money left in my account, in order to continue betting, please check my withdrawal, because I need to deposit it back to bet in your casino. Thank you very much.

Minmu01

User id: 15***

pho****

Thank you very much, because my bet is intense, I hope you understand gamblers

---

The policy I read, as stated by the casino
Crypto withdrawal is equivalent to 100 €
Crypto
Type
Crypto
Fee
0%
Processing time
Instantly
Limit per transaction
Min € 10
Max € 1.000
Withdraw

---

User id: 158***
pho****
28 Sept 2024

Dear Minmu01,

Thank you for providing us with your account details. We've sent an email to the casino representative. Please keep an eye on this thread for updates.

Dear Minmu01,

We got a response from the casino rep stating the following: 

We have thoroughly reviewed the player's transactions and the transcripts from our conversation with the player. It is clear that the player voluntarily canceled the withdrawal requests; we did not reject any of them.

Hello Minmu01,

We have received evidence from the casino rep that the withdrawal was canceled from your side, so we will close this complaint and mark it as resolved.

Casino Chip Star 

Account -- Game round issue The maximum prize of the game is 50,000 times. In case the multiplier according to the video does not work, it is necessary to check the spin round. The manufacturer can tell the reason.

I have a screen recording. Now investigating.

Now they know the reason. The casino contacted before the complaint, but it must be checked with the manufacturer.

Attached video Before the case The prize was not paid, so the spin round must be checked. The manufacturer can tell the reason.

The maximum prize of the game is 50,000 times. In case the multiplier according to the video does not work, it is necessary to check the spin round. The manufacturer can tell the reason.

I have a screen recording. Now investigating.

Now they know the reason. The casino contacted before the complaint, but it must be checked with the manufacturer.

Attached video Before the case The prize was not paid

In this case, if it was paid only 10,000 times the bet, it would be a lot of money. They missed it, and I have recorded some of the screen. Maybe talk to the game provider.
Details
Reels: 5-4

Paylines: 40

RTP: 96.4%

Scatters:

High Max Win: 50,000x your

bet Bet amount: 0. USDT - 20 USDT

I have not posted the video publicly. Give the casino a chance to fix my winnings.

I'm glad they realized their mistake and wrote to me right away. Let's see if the casino will pay out the winnings.Game time lost 7-8 minutes, one spin but issued 2 bet bills.

---

money-train-2
Casino
chipstars
Game not paying out prizes
I was so excited about the multipliers, prizes and some problems. I still haven't written the events in detail. Now the casino is contacting the service provider. I'm afraid they will be quiet, so I'll update the story. After that, I will post pictures and videos. If they don't do anything with the prizes that I should have received.

Notified the casino representative. I see that something has been tampered with and I am not being able to access my game history where I won the biggest prize. If I am not contacted publicly, I will have to upload the video online. I saw 3 casino representatives sending me personal messages on my personal email. The contents of the messages were just regret for the mistake. In fact, they should have checked the evidence and expedited the award according to the truth as seen in the game history that I have recorded and sent to you guys

. 

Both special futures and coins are almost full in every slot. Disconnected every spin after that no payout as it should be. Please contact me about my prize within 48 hours. It may be the highest prize I have been searching for.

Dear Minmu01,

May we ask how much the prize in question is? Would you like us to contact the casino rep regarding this?

Thank you.

The problem is that the real cash spins do not pay all multipliers and do not put the money into the wallet to add to the amount of each spin. As shown in the picture of the two multiplier features above, they issued a bill for 2 spins and tried to fix the bill, closed the history of this bet and tried to fix it in another section 50fs which is not the same service provider and did not have a problem but did not fix the problem of cash spins from the problematic bet.

hello Bojan... on October 25 I finished the CHAMP CHALLENGE tournament and I was ranked sixth, since then I have been asking in the live chat for some information about when they are expected to deliver the prizes, but the only answer I get is that it is the marketing department or I do not know which one and that is totally alien to them, so it's been 8 days and I know nothing. I would like if you can find out something for me, I would appreciate it very much ... my name in this casino is a***, if you need the information .... I am waiting and thank you in advance

 

Hello laurin1980,

Thank you for providing your casino username. We will contact the casino rep and inquire about this. Please keep an eye on this thread for updates.

  Hi Bojan, 

Can you answer me please, what's going on with your casino? there are more and more player complaints about delayed payouts of winnings, so I'm wondering why is that ? I ask because I started playing regularly in your casino,primarily because of the lcb shop. 

thank you very much for your attention, I will be attentive to your news.... 

Hello Dejan Stamenkovic,

We contacted the casino rep and referred them to your post.

Dear laurin1980,

We received a response from the casino rep that the prize has been added to your account. Could you please confirm this information for us?

Thank you.

Dear Dejan Stamenkovic,

Here's the answer from the casino rep:

Hello.  

First of all, thank you for choosing our platform as your gaming hub :)

Fair gaming and the best possible user experience are the highest priority for Chipstars team. Our main goal is to make sure that all our players will enjoy playing on our platform. We also know that fast withdrawals are one of the most important things to make the platform enjoyable for players and most of the time, withdrawals are accepted in no time.

However, due to different reasons, withdrawals can be slower from some players (KYC procedure, bank protocols, etc.), but you can be sure that your winnings are safe and that our team is doing our best to make this process as fast as possible. Every player who has a delay in his withdrawal (it's worth mentioning that this can be less than 0.1% of users) is contacted by our team and the issue is always solved in the shortest possible period.

So, don't worry about that, most likely, the withdrawal process will be smooth and fast, in rare cases it can take a little bit more (standard procedures), but everything will always be solved as soon as possible.

hello... they have not answered me verbally but they have credited me the amount of the prize of the tournament... thank you very much because if it were not for you I would still be waiting, because this casino was a marvel before, they really had fast withdrawals before... but I do not know what happened and they no longer make them... I say this from my own experience that today it does not take less than 48-72 hours to pay. .. a pity because it was the best casino but now they are not, besides their advertising is misleading, because there are no more fast withdrawals, they should clarify it because it is no longer so. in my last 5 withdrawals all have taken more than 72 hours, what happens that I am the 0.01?? all the problems have happened to me? nooo no longer have fast withdrawals? 

Dear laurin1980,

Glad to hear that! You are most welcome! 

We will now mark this as RESOLVED.

there were several complaints from players recently , who were not allowed to withdraw money from their accounts, without reason. And some players are still waiting for payment. so far, someone from the casino has always answered whenever chipstar casino was mentioned. now they suddenly became silent. This casino have very good safe rating in several sites similar as jswqzs.com, so that's why I wonder what's happening with chipstars casino?

I have been waiting for a few days for validation of a small withdrawal which is still pending. casinos process withdrawal requests in less than 24 hours and others in less than half an hour. why continue to play at a casino that does not pay quickly.

Dear maiwen63,

Could you please provide us with more information:

• When exactly did you request the withdrawal, and which payment method did you use?
• Is this your first withdrawal at Chipstars Casino?
• Has your account been verified?

 

Please be advised that, due to the weekend, there may be delays in processing the withdrawal, which can also depend on the payment method you used. Given this, it might be best to allow another day or two, and if you still don’t have any update on your withdrawal status by then, we’ll reach out to them.

Thank you for your cooperation.

I requested a withdrawal on Thursday 07/11/2024. my account is completely verified and this is not my first withdrawal request. I always make my deposits and withdrawals through Skrill.

Thank you for the additional information, maiwen63. Please send us your casino username via PM and we will contact the casino rep and inquire about this.

Username Casino sent, thank you.

Thank you for sending your casino credentials, maiwen63. We will contact the casino rep regarding this matter and will let you know as soon as we receive a reply from them.

Dear maiwen63,

We've contacted the casino rep and asked for an update. Keep you posted.

Today my withdrawal was validated and the money received in my Skrill account.

Glad to hear that, maiwen63! You are most welcome! 

We will mark this as RESOLVED.

The casino offered me a free spins bonus without deposit for my patience. a good gesture.

Good luck, maiwen63!