Chance Hill, InstaCasino

Hello everyone!

My name is Julian and I´m the Casino Rep for Chance Hill Casino. Thank you so much for welcoming us and for the good feedbacks we got from some of you guys.

We are very excited to join this forum and we hope this helps each and everyone of you. Please do not hesitate in contact me for any issue, suggestion or inquire you might have. Feedbacks are welcome too 

As a new born casino we are trully thankful to those that embrace us from the beginning!

All the best,

Julian

Update: 5th Oct 2016 - IKIBU Casino added to the LCB list ( no longer part of this group)

Updated: 9 June - InstaCasino added 

Welcome to the LCB forum Julian. Thanks for being here to assist our members.

Welcome Julian 

The best new casino ever! Beats many older casinos too 

Everything works perfectly. Truly nice casino! Keep up the good work!

5/5

Welcome to the forum Julian 

Welcome Julian, always good to have another exclusive channel for communication with CASINOS.

This casino have FAKE netent slots (space wars and other).

Netent here absolutely another, than in other casinos.

I advise to choose other casino.

Dear Solorom,

We are sorry if your experience at Chance Hill wasn't what you expected, but I can assure you that our Netent games are the Official ones.

You are welcome to contact Netent and double check it.

Once again sorry for your bad experience,

All the best,

Julian

Thanks for the response Julian.

Not long ago, SOFTSWISS software (that powers Chance Hill) made an agreement with FenGaming that includes distribution of games made by several major software providers including NetEnt, Quickfire and several others.

You can read more about the agreement here - http://www.softswiss.com/company-news/softswiss-partners-igaming-software-provider-fengaming/

I myself haven't found any difference between Chance Hill games and those published on official NetEnt site and here on LCB as well.

Hi!

I have problems with netent slots. Both mobile device or PC can't load any of them. I just played some microgaming, they work perfectly. Can you please inform me, what went wrong?

Hello everyone,

Since last night our Netent provider is having issues. They are working to solve this inmediately.

We apologise for the inconvenience and we hope this will be solved very soon.

As soon as it's fixed I will post here to tell you all.

Thank you and sorry once again.

Julian

Hello everyone,

I'm writing because, unfortunately from today Netent provider, FenGaming, is not able to provide Netent games until further notice.

Chance Hill and SOFTSWISS are working hard to find the quickest solution in order to run smootly and normally as we were running until now.

We are so sorry for this. I'm pretty sure that everything will be ready soon.

Microgaming, Betsoft and SOFTSWISS still working perfectly.

Please do not hesitate in contact me for any inquire you might have.

Thank you,

Julian

This casino have FAKE microgamibg slots??Even slots turn strange. A half of games doesn't work at all. Constant mistakes. ++++ THEY dont have new micro slots- it is very bad omen.

Hi Solorom and everyone,

I'm Julian, Chance Hill casino rep.

I'm sorry once again if you experience at Chance Hill was not good. I'll be glad to check that out with you and find a solution or even find a special promotion for you.

Regarding Microgaming, of course, our games are not fake, they are provided by SOFTSWISS which has an official agreement and license to provide Microgaming games, As you can see in the bottom of our website.

http://www.softswiss.com/partners/quickfire/  as you can see in this link, Microgaming, SOFTSWISS and Chance Hill are partnering together and giving our players the official MG games.

Recently we were having big winners with MG games. Inmortal Romance, Alaskan Fishing were giving really good rewards to our players.

Please, do not hesitate in contacting us regarding any doubt or inquire you might have. We are very proud to be partnering with MG and with many more providers.

Thank you so much for your time.

All the best!

Казино хорошие игры, игровые автоматы от ведущих поставщиков. Но я не хотел из-за проблем с регистрацией, не пришел      acknowledgment    от них письмо по электронной почте мне @ gmail.com Я использовал его. Длинный чат с технической поддержкой, при поддержке и переписки ни к чему не приводят, они не знали, почему не пришел и не могли бы мне помочь. Тогда не подойти к телефону SMS, чтобы подтвердить свой аккаунт, изменен на Казахстан в Россию +7 тот же код и это не помогло мне через различные оператора мобильной связи, и это не помогло. Затем после того, как долгое время страданий и мучений не знаю, каким чудом, я получил путь, но без помощи поддержки казино. Да, и я записал на реферальной ссылке там обещали дать 20 бесплатных вращений им, что я не получил. Я, может быть, не знаю, что я не так повезло, там были только у меня есть такая проблема? Но осадок остался со мной. Спасибо, до свидания.

Вася Пупкин you arer required to post in English. thank you

Casino good games, slot machines from leading suppliers. But I did not want to because of problems with registration, acknowledgment did not come from them email me @ gmail.com I used it. Long chat with technical support, to nothing lead, with the support and correspondence, they did not know, why not come and could not help me. Then do not come to the phone SMS, to confirm your account changed to Kazakhstan to Russia +7 same code, and it has not helped me through different mobile operator, and it did not help. Then, after a long time of suffering and anguish do not know by what miracle, I got way, but without the help of casino support. Yes, and I wrote on the referral link there promised to give 20 free spins them that I did not get. I may be, I do not know that I was not so lucky, there were only I have this problem? But the deposit has remained with me. Thank you bye.

Sorry please

Hi Вася Пупкин,

Please PM me your casino username and tell me please which of these two casinos are you referring to Chance Hill or IKIBU? 

Hi there,

I'm sorry for all the trouble you suffered on registration. Some countries seem to be having issues to get the mobile verification code.

I don't know which casino you are referring to. For IKIBU we don't have any no deposit bonuses available. And in Chance Hill that promotion expired and Russian Federation is excluded from bonuses. So I think that's what happened.

I'm trully sorry for the inconvenience, please do not hesitate to contact me at anytime in case you need anything.

All the best

Hi robby8111,

I've received your PM with your username. We're going to forward your complaint to the casino. Keep you posted. 

Again I apologise for the chat being inactive. But unfortunately we can't add 50% to a 0€ balance. When technical problems occur players must wait until we fix the problem. Unfortunately when we saw the problem and tried to fix it, your balance was already 0€.

Again, if you would like to have it on your next deposit, just let us know.

Thank you

Perhaps you can credit the player with free bonus instead? That would be fair.