CLOSED: Celtic Casino, Fairway Casino, BetBit Casino Support and Complaints Thread

Hello Forum Members,

My name is Adrian. I am the contact for Celtic Casino. It will be my pleasure to help you with any issues you might have at Celtic Casino. You can PM me here or send me an email at [email protected].

Celtic Casino was launched in 2010 providing live casino games via video feed directly from a studio environment. The hallmark of Celtic Casino is the increased dealer-player interaction. The engaging dealers provide an authentic live casino experience. Currently there are four live games:
 

• • live roulette

• • Spanish live roulette

• • live blackjack with Early Payout

• • live baccarat (punto banco)

Again, it's a pleasure to be a part of the community.

Have fun with our live dealers!

Updated 28th February 2012: Fairway Casino added to LCB lists

Updated 15th March 2017: BetBit Casino added to LCB lists

Edited by Moderator KingNemo: 5th February 2019 - Fairway Casino and Celtic Casino are CLOSED

Edited by Moderator KingNemo: 5th May 2023 - BetBit Casino is CLOSED

Hi Adrian,

Welcome to the forum and so glad you are here for us.

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Greetings everyone,

I'm stopping by to introduce myself as one of Celtic Casino's main current contacts for those of you needing help or clarification on any particular matters or topics of interest.

Celtic Casino has vastly changed during the years counting with more games, more platform enhancements, more promos, more tournaments and even a VIP loyalty program now.

So, feel free to post any questions here or send a private message if preferred and I'll be glad to further assist from this point on if ever needed.

Have a good one, cheers!

Sincerely,

Rod B.

This year Celtic Casino has now released the option to play live dealer games using Bitcoin crypto currency. What's the benefit about Bitcoin? The big buzz is due to the fact that withdrawals are now instantly paid the moment your request is processed. In the past, withdrawals at Celtic Casino were susceptible to delays associated to mainstream payment methods such as visa credits or e-wallets. In addition, account verification procedures were also another cause for withdrawal delays.

These are the 4 biggest advantages of using Bitcoin with Celtic Casino:

-Faster withdrawal times.
-Unlimited deposit and withdrawals.
-No need for documentation.
-Banks have no control, only you.

Got questions? Contact live chat support. 

Best regards,

Rod B

Hello, two deposits were made and 300 euros were won. I put it on a withdrawal to bitcoin on 04/20/2022 and still have not received a payment.

The chat writes that the chat is not responsible for payments and therefore cannot help in any way, but very soon they say they will pay me everything.

Mail [email protected] is inactive, messages do not reach there.

The support gave me a different email address: [email protected] - but no one answered me.

I can conclude that the casinos are scammers, I do not advise you to make deposit to this casino

Hello pozndarya, 

Thanks for informing us about your withdrawal issues and your general experience with BetBit Casino. We can try to contact Casino Rep as soon as you private message me your casino username.

Hi pozndarya, 

Thanks for the details via private message. Casino Representative has been notified. Please keep an eye on this forum thread for updates. 

As I understand it, there has been no response from them yet?

Betbit.com Apparently stopped working altogether. I haven't been able to access the site for almost a week now... 

Hello pozndarya, 

Sorry to inform you but it seems BetBit Casino has totally gone rogue on us. The website doesn't seem to be working as well. In our previous emails we never received any feedback regarding your complaint. Really unlucky. In the future, feel free to select the best rated and most trustworthy online casinos HERE. Please read and analyze the detailed review pages and ratings to avoid such issues from happening again. 

Today their website is up and running, try contacting again please

Hi pozndarya, 

Thanks for letting us know, we will try to contact Casino Rep again. Keep you posted if we hear from them. 

UPDATE: Unfortunately our emails keep bouncing back. 

In the chat, when they were still answering in the chat, they told me that letters should be sent to this address: [email protected]
I know it looks unreliable, but that's what they told me. Have you tried contacting them at this address?

Hi pozndarya, 

Thanks for sharing this information. We haven't contacted BetBit Casino through the email you suggested. We will try to contact them and see if we can get a response. Keep posted on this forum thread for any potential updates. 

Today I received reply o_O

"Hi Darya,

We hope you are well.

We apologize because last month we were closed. We were making updates to the website and chat..

We are now open again (still working on the chat which will be working next week) and wanted to get back to you.

I see here you made your win on a 17 deposit.

We have a 10x rule that the most you can win with a deposit less than 100 = 10x maximum cash out.

17x10= 170 total

Also, we deduct the welcome bonus you received of 200.

This leaves you with no withdrawal.

Sorry for the late response and have a great evening"

I think this is complete nonsense.
here is my answer:

"Hello. Received a welcome bonus of 200 I lost on the first deposit.
asked to remove the bonuses, they removed the bonus. The second
deposit was made without a bonus.
Why are you subtracting what was already lost?
And about the rule - I re-read and saved all your rules, made copies,
nothing is said about the x10 rule anywhere."

here is our correspondence, but it is immediately clear that they are not going to pay, scam

Hi pozndarya, 

Thanks for providing us with an update and providing proof of conversation. Unfortunately they have never responded to us at all. Please let us know how they respond back to your response so it can stay documented in the forum thread. 

Hope you have a nice weekend!