Casoo, Tsars, Wisho, Winnerz, Trickz Casino Support and Complaint Thread

Hello I emailed the document on January 13.

Please keep us posted. Hope it will be verified soon. 

something similar has happened to me... and now they won't let me in or contact me. i don't know what to do... i don't know how they can behave like this, i can't access or talk to them. it's shameful.

Hello laurin1980,

Would you like us to reach out to the casino regarding your case? 

In that case, please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello... I wanted to ask for help because I can't get in touch with tsars casino. I tell you my case, my first deposits I made with a virtual card and I had to block it because they tried to hack me, shortly after I started using another card also virtual, when verifying, they give you the option to upload two photos for the cards, front and back, Being a virtual card has no back, so I contact them and explain that what they require, full name, numbering with some numbers crossed out and expiration date does not appear in the same photo, so I send them the documents they ask for in two different photos. I send them a certificate from the bank, they refuse, impossible to verify. 
The blocked card I send the same documents and the bank tells me that as the card is blocked there is no document that shows the expiration date and that they can tell me the information but it does not appear as it is out of use... and when I send them this and I am talking to them to solve it because I do not know how to do it, they ask me for proof that the bank cannot give me that proof... they block my account and I can no longer contact them or do anything... I think it is a shameful way to be treated. 
I hope you can help me, because I can't do anything... I am in shock because I didn't expect this way of proceeding, I thought they were a serious casino but I see that I was mistaken.
thank you

Translated with DeepL.com (free version)

Hello laurin1980,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

thank you from the bottom of my heart, because I felt unsupported and ripped off by this casino.

Hello laurin1980,

We have reached out to the casino again.

Hopefully, they will respond this time.

Hello laurin1980,

The casino responded by stating they are looking into your case.

Hope I will have an update for you soon.

thanks so much... i waiting for your comunication... thanks again... 

Hello laurin1980,

We just sent another reminder, and they got back to us, saying the reply would come shortly. 

Just to update you.

Hello laurin1980,

The casino responded, clarifying that both of your cards were verified.

We will mark this complaint as Resolved, but please update us when you see this post.

Regards,

hello...thank you very much for your collaboration, I will check that everything is solved and that I can access my tsars account and I will contact you to let you know that everything is ok... thank you. 

hello, I just checked that I can not access my account, first it told me that the password was incorrect, I have changed it and tried to enter with the new password and I am denied access again ... I send you screenshot ... thank you very much for all your attention

hello... i don't know if maybe i have to register again in this casino... but maybe if i register again with my same email account i will have more problems... i don't know what to do...

Hello laurin1980,

We will check again.

Keep you posted.

Hello laurin1980,

The casino responded already and stated that the ongoing investigation has been completed, and that your player's profile, which was temporarily closed, is now unblocked. The player can access the account as usual.

Keep us posted.

hello... I have already been able to log in to my account thanks to your help... eternally grateful...

Hello laurin1980,

We are so glad to hear that!

Thanks for the update. 

We will mark this complaint Resolved.

they tell me i have dublicatet my profile 

even know i havent even played inthere yet 

soo now they deny me the free 50 spins for voting at them in ASK awards 

and i havent even fullendet my profile 100% yet soo how can it be dublicatet 

and must also add that they then tell me to consider using the others deposit ways.... 
how can they say taht i have i have dublicatet... and its against the rules ???

here is the conversation 

Active

What brings you here today?

Claim Askgamblers vote reward 🎁

Hello, this is your Virtual Assistant speaking. I will help you receive the Askgamblers vote reward!

​

To receive your reward as a thank you for voting, please make sure to fill all the necessary account info in your Tsars profile and provide 2 screenshots:

1. From the voting page, showing that you cast a vote for Tsars Casino.
2. From the AskGamblers account, showing your account details (name and surname).

Screenshots ready ✅

Please attach your screenshots here, and I will pass them on to the agents so they can add a bonus to your account!

Thank you for the screenshot!

​

Our trusty agents will contact you once the bonus is added or if they have any additional questions. Please note that this might take a few minutes.

Hello,
​
Thank you for reaching out to us!

Could you please provide a screenshot of the account detail editing page on Askgamblers where your full name would be visible?

Could you please press "Edit profile" and take a screenshot of your full name?

Thank you for your cooperation!

Please allow me a minute to take a look.

np

Please be advised that the reward can not be credited due to internal bonus settings related to duplicate accounts.

We sincerely apologise for the inconvenience caused and appreciate your comprehension of this matter.

what are you talking aboute

what dublicate !!!!

The bonus can not be credited to your account due to internal bonus settings.

We extend our sincere apologies for the inconvenience caused.

However, feel free to refer to our terms and conditions for further clarification.

what are you talking about

I did not quite catch that.

Could you please specify what you referred to in more detail?

you send me the email

I understand where you are coming from.

However, the bonus is unavailable to your account for the aforementioned reasons.

Please accept our repeated apologies for the inconvenience.

now ya wont honor it after i have votet

We appreciate you casting your vote for us.

However, due to the bonus settings being related to duplicate accounts, the bonus is unavailable.

Perhaps I could help you with anything else in the meantime?

WHAT DUBLICATE
​

SHOW ME WERE I DUBLICATE ANYTHING

It has been determined that you have a duplicate account match in our system that already utilised the bonus.

Consequently, the reward will not be available to you.

Please refer to our terms and conditions for further clarification on this matter.

We appreciate your comprehension and cooperation in this matter.

LOOK AT MY PROFILE

this is to insane

i i havent even played in here yet

SOOO HOW CAN YOU SAY THAT

you need to prove that or i will 100% compline to this casino and ASK over this

I understand your frustration in this situation.

Please note that the bonus is not available for your account due to its internal settings.

Feel free to let us know if anything else requires our attention.

WAHT ARE YOU TALKING ABOUT LOOK AT MY PROFILE
​

HAVE I PLAYED IN HERE NO

HAVBE USED THE BONUS NO

I comprehend what you are referring to.

However, duplicate matches can be found regardless of whether the account has any activity.

Please refer to our terms and conditions to clarify this matter further.

FINE I GONNA COMPLIAN OVER YOU WONT TELL ME WERE OR WHAT

We repeatedly apologise for the caused inconvenience.

However, could I help you with anything else?

you are lying

I'm sorry, I didn't quite catch that.

Could you please clarify what you're referring to?

you saying iam dublicating my bonus HOW

when i first have made it now

its first time i ask for it

It seems that there has been a misunderstanding.

We did not refer to you duplicating the request for a bonus.

The bonus is not available to you due to a duplicate account match in our system, which makes the bonus unavailable.

NO I HAVENT

PROVE

PROVE ME WRONG

CAUSE I KNOW 100% THAT NOT TRUE

I understand where you are coming from.

Please refer to our terms and conditions to clarify this matter further.

May I help you with anything else in the meantime?

NO YOU DONT YOU SAY IAM LYING NOW
​

its first time i talk to your supports and you telling me iam lying and all this

reallly is this how you treat new players

really

We would like to clarify that there was no intention to assign blame to anyone in any manner.

We appreciate you casting your vote for us.
​
However, due to the bonus settings being related to duplicate accounts, the bonus is unavailable for your account.

and it isent

but fine this conversationg gonna get in ASK soo all can see how you treat people after they vote for you

I understand your frustration.

However, the nomination bonus is not available to you due to the aforementioned reasons.

Please refer to our terms and conditions to clarify this matter further.

Perhaps I could help you with anything else in the meantime?

i dont care you saying iam lying

that is

We would like to formally clarify that there was no intention to assign blame to any individual in any way.

Furthermore, we extend our sincere apologies for the misunderstanding.

In the interim, feel free to let us know if anything else requires our assistance.

i dont need anything from anyone who call me a lie

and i wanna add this last email i just have recivede there 100% talk against what they just told me  

this is 100% insane XD soo damn waird XD they wont give the 50 free spins for voting but they will have me to deposit XD 
and another i live alone on this adress and internet/ IP and itold them that 
soo i wut like to know what other email there is living here to and that they wont tell me... casue they say  its not my info sooo...    SO HOW CAN I IT BE DUCLICATET !!!!!
 

Hi moralensvogter,

Having multiple accounts at casino is not allowed, however, if you wish to try to assist you, please private message me your casino username so that we could reach out to the casino rep to look into your account.

sorry XD 
they wont provide me whit any info aboute the dublicate or nothing and i havent dont that i havent even got validatet yet soo i cant see what i shut have dublicatet and if some one uses my ip i what that email cause then its a hacker using my ip thats it
and they wont give me anythhing 

Hi moralensvogter,

Thanks for providing us with account details.

We will contact the casino rep and advise you once we have any info.

Hello moralensvogter and Bixy, 

Kindly note that our Security team reviewed the player’s profile repeatedly, and after careful consideration, they issued the free spins, even though the system was triggered by a duplicate match filter.

We appreciate you bringing this issue to our attention and allowing us the opportunity to address it!

Have a nice day ahead!

Best regards,

Casoo Team

Hello. I made an deposit of 30 euro to wisho 22/5 at 22.21 and they still have not been credited. Skrill says the deposit qas accepted. After writing several to support they keep saying financial is looking into this. Decided to deposit 20 on winnerz instead and now the same problem again.

Deposit not credited , skrill says it has been accepted and not a Word from the financial department.

Hi Puffmann,

Sorry to hear you had issues with depositing at Wisho Casino.

Please private message me your casino username so that we could reach out to the casino rep to look into your account.

Thank you.

Hello all. Do not deposit on winnerz, wisho or trickz atm, 22/5 i deposited 30 euro with skrill to wisho, they never arrived in my balance. 23/5 i deposited 20 on winnerz, they never godt credited to balance. 24/5 i deposit 30 to trickz, they do not get credited to balance. Been in contact with skrill and they say the casino have recieved the money.

Merchant called hitz gaming ou all 3.

Tsars there Sister casino can recieved payments as I deposited 24/5 without a problem. But that is ofc called rp invest

Hi Puffmann,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Thank you. I aint asking for much, but at least a reason and a time frame

You're most welcome Puffmann, please be patient and hopefully we will receive the feedback soon.

Hello bixy.

I would just tell that the winnerz deposit from 23/5 has arrived. Still missing the ones from wisho 22/5 and trickz 24/5.

Great news Puffmann, please keep us updated.

Today the deposit from wishoo arrived.

Now only the trickz deposit is missing.

Still Finds this hole situation strange  and the casinos have given no explanation, which will make me very wary in the future about depositing, since there might go a week before the deposit arrive

Hi Puffmann,

Perhaps they are experiencing some technical issues. Great news for Wishoo depositing, so now we are waiting for Trickz depositing

Keep us posted.

Hello Puffmann,

We trust this message finds you well.

We wish to extend our sincerest apologies for the recent inconvenience.

Upon being made aware of the issue during the live chat, our finance team has been promptly engaged to address and resolve the matter.

Rest assured that our team is diligently working towards a resolution and we anticipate providing you with an update at the earliest opportunity. While we cannot provide an exact timeframe since the resolution primarily depends on the payment provider, we are in constant contact with them and are pushing as hard as we can.

We will ensure to keep you informed of any progress from the finance team.

Thank you for your understanding!

Best regards,

Spinwise Team

OFC it is but they another support 
Apologized for the misunderstanding and then they added the spin whitout a problem 

but that was after like 4-5 hours explained that i havent done that at all sooo.... 

and at last they saw it XD 
but its soo lame that i need to tell them over 4-5 hours before they tjek it for-real 
really bad experince for me 


BUT for me i dont thing i will ever play there cause soo much trouble over nothing that just bad supporting and the supports make the casino 

Hi moralensvogter,

Thanks for sharing your experience with us.

If you wish, please provide us with more information so that we could get in touch with the rep and assist you further.

Hi moralensvogter,

If you still need any assistance, please provide us with more details so that we could try to help you.

Hi moralensvogter,

Since we received no response from your side, we would need to close this complaint due to the submitter inactivity.

I have been waiting for payment since 6 of June 2024 from Tsars

Always the same answers definitely copy paste from ChatGTP most of the time.

1 time they said it will come in 24 hours frame

1 time (day after) 4 hours

What is the problem

Hi Hafthor Einarsson,

Sorry to hear you had a withdrawal delay at Tsars Casino.

Is this your first withdrawal at Tsars Casino? Is the casino account verified?

Hi Hafthor Einarsson,

If you still need our assistance, feel free to send us your casino username HERE so that we could get in touch with the casino rep and try to help you.

Thank you.

Since we haven't heard back from the member, we'll consider this case CLOSED due to the submitter's inactivity.

tsars
Because of my own misunderstanding
At first I thought that tsars has a shop on LCB
But this Tusk has and I use the service
25/08/2024


I made a deposit of $ 42.91
Payment System: Matic
Ref number: 944521969
I accepted the offer of 150 free spins
I was not lucky, the bonus paid about $ 5 / 150 FS



Then I played the deposited money, the same, many games did not pay more than $ 3
The game spins are jerky and slow, their website design looks confusing to me
They have won many world-class awards, I argue about something, just sharing my experience
I have been in the casino industry for 5-6 years, I have a little knowledge
I am still stuck on the identity verification, only the withdrawal request will start checking. I have been a member for about 2 years here, I can't do it, it is the only place where I have no chance to withdraw money even once (the casinos I play regularly 3-4, I withdraw 1-2 times a week Last time approx. total 10K) I'm just unlucky
And rarely do I accidentally deposit money to play
I just want to tell you my experience. Others may withdraw money frequently.

 

They said I spelled my last name wrong. Initially they couldn't correct the mistake. I had to make a withdrawal and they started checking the documents and let me correct it. However many times I deposited money, whether with my visa/mastercard or others, the deposits were lightning fast. The acceptance was very fast. Let the screenshot tell the story. Note I will not misread the casino name again. I will not verify my identity until I can withdraw money because I was unlucky and did not have the opportunity to withdraw. 
and intend to delete my account to prevent future confusion.

Dear Minmu01,

Sorry to hear about that and thank you for sharing your experience with LCB members. If you would like us to assist you and contact the casino representative please send us your casino credentials via PM.

Dear Minmu01,

We would like to express our gratitude for taking the time to share your experience. Your input holds significant value to our team, and we genuinely appreciate the concerns you have raised.

It’s important to understand that players may experience periods of less favourable outcomes. The return to player (RTP) is a measure that reflects the average return to the player over time, emphasising long-term results rather than immediate profitability. As a casino responsibly operating under a Curacao license, we provide games from reputable studios and conduct regular audits to ensure fair play.

In the event of adversity, we offer a variety of bonuses, including daily and loyalty rewards, to enhance your experience.

As part of our standard procedures, the verification process is mandatory for all players. We have not been notified of any communication relating to your verification issues; however, our security team has communicated that your identity document was declined due to damage, specifically, partial erasure of one of the digits in the issuance date, necessitating the submission of an alternative document.

We acknowledge your concerns and are proactively striving to assist you with the verification process to ensure your satisfaction. Please do not hesitate to contact us via live chat or email at your earliest convenience, and our esteemed support team will promptly address your request, providing you with the reassurance and support you need.

Best regards,
Spinwise team

Hi there.

I am not sure how to file a claim and get help with my issue. I can´t enter Casino Winnerz or Wisho because it say here that they are restricted casino for Sweden.

They are namely under their owner Hinz Gaming OÜ banned by Swedish Gaming Aurorithy from July 1 - 2024 due to they have broken the laws here by marketing themselves and approached Swedish players without a valid Swedish License. It´s not forbidden for casino to give their service to Swedish players without lincense as long as they not marketing themselves to players here. The fact is though that they despite this ban continued to taget Swedish players whom have problem to control gaming like myself. I have claimed them for this and the deposits made after July 1 - 2024, Euro 8.712. They however reject and just saying that they haven´t approached Swedish players, despite there´s VIP department have continued to approached me with offers so I should continue to play after theirs ban by SGA. Can I get some help here with a casino whom don´t care about anything else then to squezze out money. Seding some few samples of it attached. Kind regards/ Jan Kristiansson 

Hi there.

I am not sure how to file a claim and get help with my issue. I can´t enter Casino Winnerz or Wisho because it say here that they are restricted casino for Sweden.

They are namely under their owner Hinz Gaming OÜ banned by Swedish Gaming Aurorithy from July 1 - 2024 due to they have broken the laws here by marketing themselves and approached Swedish players without a valid Swedish License. It´s not forbidden for casino to give their service to Swedish players without lincense as long as they not marketing themselves to players here. The fact is though that they despite this ban continued to taget Swedish players whom have problem to control gaming like myself. I have claimed them for this and the deposits made after July 1 - 2024, Euro 8.712. They however reject and just saying that they haven´t approached Swedish players, despite there´s VIP department have continued to approached me with offers so I should continue to play after theirs ban by SGA. Can I get some help here with a casino whom don´t care about anything else then to squezze out money. Sent some few samples of it attached in my earlier post on this theard.

Kind regards/ Jan Kristiansson