CasinoMax, Cherry Jackpot, Roaring 21 Casino, Spinfinity Casino, Slotsroom.com, Slots Ninja Casino Support and Complaints Thread

Hi javierchavez, sorry to hear about your experience was not as expected. As you seem to know us from the past, you'll know that we look after our players safety and security online, especially where your personal data is concerned, so maybe we're a little stricter than others on the documentation, but we're looking after you or the owner of that data.

The explanation of why this happened has been communicated with you but there are a number of inconsistencies with your account which do not match up to the information provided and the questions asked. We use a variety of security checks, which I obviously can't go into detail about but it's fair to say that from the documentation provided there are significant inconsistencies which lead to the casinos decision.

The original deposit amount has been refunded and the player account remains closed. If you wish to contest this further, please speak to the casino hosts direct.

I provided all the documents. I sent them 2 copies of proof of address + 2 copies of proof of identity + selfie + data checked by phone. according to them the problem in my account is because my email was created in Brazil and my phone is from there is a problem ... a joke ... I can't have a device purchased from another country? I already explained everything to them and the person who spoke to me seemed to be very satisfied with my answers about some inquiries via chat, I did not understand when they closed my account for a reason like this, I repeat again how it is about Former Club Wolrd owners It no surprises me.

Yes. I know you from the past very well, I’ve been playing here for a long time. I took a good time from you and I took the time when you stole your players, changed your data at the cash register so your accounts were not verified, and soon after your departure from there ... that's why I said that you are not surprised. use that kind of thing in their new ventures.

I'm unsure what you just posted but there is nothing in there that relates to your complaint above. 

It's often the way, when a person gets caught out trying to play the system, that they turn to forums to spread bad press in a way to vent your frustration at the casino. If you play as a player with good intentions and within the rules there are never any problems, try and bend the rules or cheat the system and you get found out, then you get a refund and your account will be closed. 

Keep up the great work, sorry this one did not work out for you this time.

I play so much within the rules and comply with everything that the casinos ask that until now you were the first ones that had problems with it besides Aladin (ClubWolrd) ... as mentioned I already received money from several casinos and in all these years playing here I had almost few problems, every time I had a problem I was supported and had the same resolved by the LCB ... So whenever I have problems, I come here to report ... whatever the casino is, axo until this forum should have (if already does not have) a topic to inform our experiences in the different casinos.
if i wanted how you suggested there to harm you i would make a formal complaint in the License that regulates your casino i came here to try to resolve and pass the experience i had with you,
and as I said, you are a dishonest exception since the beginning, so Martyn already knows you well and all your companions for a long time. :)

LCB eye open with the group are the same ones who sunk Club Wolrd

On 4/23, I won a little over $800 at Spinfinity Casino. Their payout time is 4 days through bank transfer. I verified my account via Phone on that Monday afterwards. On 4/28, I was told my payout would be the next day, needless to say, that didn't happen. I went to chat again and was told they would escalate my payout and the money is still sitting in my account. Can you please check on it? My account Id is buggars.

Thanks

 

 

Hello buggars,

Could you please private message me your casino username and we're going to notify the Casino Representative.

I signed up at casinomax with a no deposit bonus code, I kinda enjoyed the casino layout so I submitted my forms for identity verification,  the response for approval was quick. Once approved I made deposit and thought nothing about the withdrawal process, sadly to say it's not worth it. The wagering is high for promos and once you try to withdraw its no option for bitcoin. I didn't like them and I felt the whole adventure was a total waste of my time. 

Hello Queenbee68, 

Thanks for sharing your opinion, if you happen to need assistance please let us know. 

I signed up for this casino and received a personal call from someone verbally to verify my account. The introduction was extremely friendly and inviting. i was a little Leary as at the time i had just started online gambling unaware that procedures and platforms were different. i love RTG casinos so i decided to give them a try. i know I've made at least 10 deposits to this casino and i have never won anything. they do have the cash back promotion however outside of that? you can forget it! BASICALLY YOU RECEIVE NO INCENTIVES.  They do not give a no deposit bous other than new game release. after losing so much money? they are definitely not one of my favorites.







 

Hello Queenbee68,

Thank you for exporting your opinion and sharing the experience with all the LCB members. Hope that this post will help in some way.

We wish you the best luck in further entertainment.

I've found these platforms to be very user friendly, ended up winning 2400 on the 21st. And even though my account was "fully verified" at casino max they've asked me for more documents? Which is out of the ordinary but I still complied. I've yet to hear back from them and it's been nearly a week now 🥲 i spent about 500 to win 2400, will post updates if & when payment is recieve. Deposit via BTc

Hello Nicholas Deleon,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello Nicholas Deleon,

Please send us your casino username via private message, so we can get in touch with a casino representative.

Please be patient, it will take a little longer to receive responses since it is the New Year holidays.

Thank you

Hello Nicholas Deleon,

Please send us your casino username via private message, so we can get in touch with a casino representative.

Thank you and Happy New Year!

Hello Nicholas Deleon,

We will close this complaint due to the inactivity of the submitter.

I registered and won and submitted documents. They voided it because apparently years ago a previous resident/tendant the stayed here before me previously had claimed a no deposit bonus. They didn't care that I had no idea or relationship with the person. So I requested my account be deleted and that's when I realized they don't offer good responsible gaming practices. They make you fill out a form that then takes two business day to process and in it there asking what they can do to get you to stay. Like dudes not cool if I had an addiction issue, which I don't. I have a You AURAD!CK Issue when I offered to send them copy of my lease which would show my move in date and lists all the people staying with me, you clearly can see that there no relation or knowledge of the who the previous person even is. Yes I know it in the terms and conditions but in this case the are incorrectly written. I get that people would try to take advantage of this loop hole if it was written into the terms but that's the point of verification documents and proofs. Offer a way to prove it. In this case your use of your terms and conditions were just used a method in order to void out winnings that sat at over $3300. Shame p.s. yes I realize the max cashout is lower but that's what my accoj t balance was before they confiscated it. 

Hi Keithjann,

As per T&Cs of Casino Max, only one active account per household, computer, IP address or business address is allowed. If there is more than one account all winnings will be void and accounts disabled. Most probably there's nothing we can do, however, if you wish, we can check with the rep once again, please private message me your casino username.

Yeah there's nothing that we could have been able to do. They were still going to be able to verify my account but not be able to let me cash out the $200 NDB. I took the time and wagered through over $2400 and for all that just to be told in the end no, it didn't sit right. Especially because no one I know or have contact with has ever claimed a NDB from this casino or any of there sister brands. All due to a past tendent that rented the house I do years prior had claimed a ndb. According to my landlord she wasn't on any lease or supposed to be staying here or using the address if she was. So that said she still claimed one and at my current address years ago prior to me living here And leasing the property. I have no idea who they are or that they even existed. There's nothing in the terms that takes to my defense and would allow myself or any players in my situation, would be allowed to still cash out a NDB. I asked them kindly and with respect just to go ahead and close my account. The frustration of the amount of time spent with the wagering process and sending all my docs just to be told no, isn't right. I get it but I don't agree with it. I also don't know how one would implement a fix without having people abuse that kind of loophole it would create. maybe something with the amount of time that it's been since the last one had been claimed combined with a physical document like a lease or a rental agreement or a mortgage statement that shows that you recently obtained and started living at the place or at least the starting date when you started staying at the place. I suggested these as a way to prove but they still shot me down and said no.

Hi Keithjann,
 

We understand your frustration, but since the casino policies are strictly stated, there's nothing we can do further, that's why we would need to close this complaint and mark it RESOLVED.