CLOSED: Casino Joy Support and Complaints Thread

Hey Guys,

Casino Joy Review

My name is Hannah and I'm your casino rep for CasinoJoy! Please feel free to post your questions about our games, promotions, tournaments and anything else you can think of.

At CasinoJoy there is always a great selection of things to get invloved with, be it freerolls, wager races, buy-ins or monthly reload bonuses. We also have a unique VIP club where you will be invited to claim enhanced bonuses, enter VIP only tournaments, win unique prizes, recieve a more personalised service from our VIP team and much more.

I look forward to hearing from as many of you as possible, and finally - good luck at the casino!

Hannah
CasinoJoy Team
 

Edited by Moderator KingNemo: 1st November 2015 - Casino Joy is CLOSED

Hi Hannah, Do you take US players? And do you have any free samples?

Hi helwin,

I'm sorry for the delayed reply!! Unfortunately we do not accept US players at CasinoJoy, I apologise for the inconvenience.

Regards,

Hannah

Hi Hannah,

I have a question.

When are you going to sort out your bonus rewards for playing.  Example - it says that you can earn money for playing certain games.  Well I've played and played and it always says 0% and yet the game I play is on the list.

I was credited 25 euros for September (because I asked for it to be checked) and then it was taken back straight away.

I still didn't understand the reasoning for that.  My biggest concern is that players are not getting the rewards they deserve because your system doesn't work properly.

Is it likely to ever be fixed?

blue

Hi blue,

Good to hear from you but I'm sorry it's on negative terms - on the matter of our promotions we do take this seriously and of course want to give our players what has been promised.

In this case I can't really advise what has happened until I take a look at your account - please could you pm me your account details so that I can get to the bottom of this?

I don't think this is a regular occurrence at CasinoJoy as we do not have many problems with our bonus system at all, so I hope you will view this as a one off.

As I said, pm me and I will sort it out for you 

Best Regards,

Hannah

Hi Hannah,

I've sent the details via pm.

blue

Hi Hannah,

Thanks for explaining that to me.

What about "My biggest concern is that players are not getting the rewards they deserve because your system doesn't work properly.

Is it likely to ever be fixed?"

Sorry to put you on the spot but I just wondered if there was going to be a fix for this?

Thanks a lot for your help so far, you have been most helpful.

blue

Hi blue,

With regards to the promotions system, we very rarely have issues and when we do we do our upmost to sort these out quickly and efficiently, meaning that even on the odd occasion that there has been an error the player has still been credited bonuses that they have completed wagering for, these have been manual credits.

Our monthly bonus system is actual changing slightly from November as will be having a first come first served '€10,000 Bonus Sale'  (this will be on the website on Friday)- To claim a bonus players will deposit and enter a bonus code as usual, bonus money will be credited immediately and then players will wager towards a target. We don't expect any issues to come out of this promotion.

I hope this reassures you a bit and that you will join us at CasinoJoy again 

If I can be on any further help please let me know.

Best Regards,

Hannah

Thanks Hannah.

I have to agree with you regarding the manual credits being given.  I did get one once.

Glad to hear your system is changing for the better.  Thanks for your reply.

blue

hi im have sign up our casino and i have try only at tournaments game can i have any free no deposit bonuse pls thanks...

Hi peggychu, I don't think you will get a no deposit bonus.  You can get a first deposit bonus of 100% up to €200.  Use code MAY200.

blue

I am trying to verify my account for a month already. I had a win at the Casinojoy, I won 932 EUR. Unfortunately the casino keeps telling me something like - we are checking with the financial department, but why so long… I just don't get it, I was playing here one time and had a win, what is the problem here???? Thing is that the casino does not ask me for any docs, they just ignore me giving no reasonable answer….

Hi TheMan1, 

Please private message me your casino username so that we can ask the Casino Rep to assist.