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Thanks Sydney

i will wait however i lost confidence in their seriousness...I can't understand why it takes so long to solve such a simple problem ... it seems like something on purpose or malice...honestly i don't have much patience with that..

hi

is completing two days and my deposit is still stuck ... what's the problem with this casino? is there no one working on it?

with so many good casinos and I got into the worst,,, sad..

Hello tiger30,

The Casino Representative says they're working on this and it should be sorted out as soon as possible. 

Hello tiger30,

Here's what the Casino Representative says:

"Thank you for the message. When a customer makes a deposit using this kind of method it does not go directly to the casino. It first needs to pass via the deposit method and is then paid by that deposit method to the casino. It seems that this is what has happened here. Unfortunately, this payment has gotten stuck in between the payment method and the casino brand. As soon as the payment has been located it will either go directly to the customer's casino account or be returned back to their deposit method. This is not us holding on to the money but rather us waiting for it to be located so we can proceed accordingly. We apologize for the inconvenience and thank you for your patience."

Hi.

Neteller / skrill is one of the oldest methods And popular in the world..I’ve been using it for over 13 years and never seen it in any Casino this problem...It's showing up on my statement GENESIS GLOBAL LIMITED Payment confirmed

This story is very strange ... any player here on the forum who uses skrill or neteller will think the same thing.

I've made dozens and dozens of deposits over the years and I never had my money stuck between accounts as the representative mentioned ... I also researched the subject and found nothing talking About that ... There's something dirty behind it.

Sydney you or anyone who does a little research will realize that I am right

Hello tiger30,

We do agree that this shouldn't be happening, however, the Casino Representative assured us that they would resolve this soon.

hi

the only email I received from them two days ago said the same thing ... ´´will be resolved soon´´ that means there is no time to resolve and maybe I have to give up....

Hello Sydney

my deposit was processed thanks to the help of you from LCB as they do not answer my emails... however they forgot to release the cashier for withdrawals for by making the first deposit the cashier is automatically released for withdrawals and it makes me have stressful... many difficulties!!

I realized that you guys at LCB show a willingness to help people and that is very rewarding and something rare nowadays..

thank you

Hello tiger30,

You're very welcome. We'll get in touch with the Casino Representative and ask him to look into this.

Hello tiger30,

The Casino Representative says he contacted Operations and informed them of this. He will keep us updated on this.

Hello tiger30,

Here's another reply from the Casino Representative regarding this whole situation:

"Thank you for your message. I have spoken with our Support team who have informed me that they have replied to the customer's emails within the SLA timeframe and are doing their best along with our Finance department to help resolve things as quickly as possible. They are aware of the issue and have already responded to this customer's emails. I will personally be keeping an eye on things and hope that we can resolve this as soon as possible.

Once again apologies for any inconvenience caused and Support will be in touch directly with this customer regarding any new information."

• Sydney wrote:
  
  

  Hello tiger30,

  Here's another reply from the Casino Representative regarding this whole situation:

  "Thank you for your message. I have spoken with our Support team who have informed me that they have replied to the customer's emails within the SLA timeframe and are doing their best along with our Finance department to help resolve things as quickly as possible. They are aware of the issue and have already responded to this customer's emails. I will personally be keeping an eye on things and hope that we can resolve this as soon as possible.

  Once again apologies for any inconvenience caused and Support will be in touch directly with this customer regarding any new information."

  hi Sydney
• They responded today for the first time to say that the deposit was completed..It took 3 days...
• I asked for help here precisely because of the lack of answers on their part..

hello

the same thing and this is very tiring .. the support of this casino does not help me in anything just makes it difficult for me .:(

Hello tiger30,

We're going to check with the Casino Representative if there are any updates on this. Keep you posted.

Hello

will complete the problems with this Casino for a week ... first they took 3 days to solve a deposit problem and now this withdrawal problem that has already completed one day..I definitely want to stay away from them as soon as I solve this problem

Hello .. for the first time they answered my email after a long time ... It is frustrating to know that they were not dealing with my problem ... I sent several emails with a screenshot showing the problem and now I'm being asked to send a screenshot again ...

This is a real slutty......

Dear Felipe,

Thank you for contacting Spinit Support with your request.

We had a quick look at your account and cannot see any reason for you not to be able to request a withdrawal of your funds. So that we can investigate this further for you may we kindly ask you to send us a screen shot of the cashier as you see it when trying to initiate a withdrawal. We apologize for any inconvenience caused.

Thank you once again for contacting us and if you need anything else, do not hesitate to contact us. We are always happy to assist you.

Kind Regards,

Marc
Spinit Support Team
[email protected]

Hello

Four days have passed and nothing has been resolved ... I will never understand why they do it or what they get out of it .... 

Hello tiger30,

The Casino Representative says they're working on this and trying to resolve this asap. It's a technical issue and they're doing their best to fix this. 

Hello tiger30,

Here's the reply from the Casino Representative:

"Hello Tiger30,

Please note that Genesis Team reviewed your case.

We kindly invite you to deposit once again the smallest amount accepted with Neteller. Once done, the withdrawal option will be enabled for you and you will be able to withdraw all your winnings and your deposit accordingly.

Feel free to contact Spinit Support team for any queries."

they must be crazy ... the lowest amount is $ 10 and i deposited over that ... this is a way to keep me waiting another week ..

The terms are very clear and says that the minimum amount is $ 10

If there is another minimum value they need to tell me ... I don't know what it is ...

 why don't they send me an email stating how much I have to deposit ?? I deposited the amount after reading all the terms and limits

hello Sydney

I read the general casino terms and also the bonus terms ...

terms says the minimum deposit is $10 and I deposited above that amount

can read it yourself .....

https://www.spinit.com/en/termsandconditions/generalbonus

The New Player Welcome Bonuses are only available to players who create an account and make their first deposit at SpinIt.

To be eligible to claim the New Player Welcome Bonuses, players must deposit a minimum of $10 in one instance, for each bonus.

New Player Welcome Bonuses will only be offered on your first four (4) deposits, unless otherwise stated.

Players who do not wish to receive any of the New Player Welcome Bonus offers will have the option to opt out upon making their deposit/s.

Players can only use the Bonus Codes from the New Player Welcome Package once.

Players need to wager the first four Welcome bonuses 40 times before they can withdraw the Bonus or any winnings gained from them.

20 Free Spins will be instantly credited upon qualifying deposit. Remainder will be credited at the rate of 20 per day for 9 days on Starburst.

SpinIt reserves the right to change the pre-selected Free Spins game selection at any time, at its sole discretion.

All Free Spins from the New Player Welcome Bonuses are valid for 72 hours upon activation, unless otherwise stated.

The maximum withdrawal amount for a player from their Free Spins is $100.

Deposits made via Skrill or Neteller are not eligible for the first four (4) New Player Welcome Bonuses.

The General Terms and Conditions of the SpinIt website apply.
 

GENERAL CASINO BONUS

Players can only have one active Bonus, at any one time.

The minimum deposit to receive any Bonus is $10 or the currency equivalent of 10 USD, unless otherwise stated.

Free spins will be granted the day after the qualifying deposit by 12:00 GMT, unless otherwise specified.

The minimum turnover to receive Free Spins is $5 or the currency equivalent of 5 USD, unless otherwise stated.

If your Bonus & Balance contains both a Real Money Balance and an active Bonus Balance, bets will always be deducted from your Real Money Balance first.

Bonuses and winnings from Free Spins, should you be awarded them, will be subject to a wagering requirement of 40 times, unless otherwise stated.

The maximum withdrawal amount for a player from their Free Spins is $100.

Where a player requests a withdrawal, prior to the necessary wagering requirement being met, they will forfeit any Bonus that is attributable to their account.

Bonuses are valid for a maximum of 14 days from the date of being credited, unless otherwise stated. Should wagering requirements not be met during this time period, the player will automatically forfeit the Bonus Money and/or any related winnings.

Hello tiger30,

We've asked the Casino Representative to check if there's any other way how this could be sorted out. We'll keep you updated.

Hello Sydney

here I can prove that I am right ...

hi

I have no problem making another deposit The problem is that I am afraid of this casino ... I deposited the minimum amount according to the rules established by the terms of the casino itself which is $10..

i ask the representative what is the minimum amount to deposit with neteller??

ask him to show where it is written about this....

I am thinking of leaving this casino e desistir desse dinheiro because it is making me feel very angry ... other casinos have a chat service and this is just an email that never responds

i would like to apologize for the insistence..more when i'm right i go to the end and always present evidence of everything i say

thank you

Hello tiger30,

We're doing our best to help you. However, please note that it takes some time until we receive an official reply from the Casino Representative.

Thank you for your patience and understanding!

Hello tiger30.

Here's the reply we received from the Casino Representative:

"Hello Tiger30,

Apologies for any misunderstanding.

Kindly note that we are already aware of your first deposit made, unfortunately, due to the technical issue encountered with your first deposit, we are now asking you to make a second deposit with the smallest amount possible. Once done and correctly credited to your account, we invite you to withdraw all the funds you have on your account including the deposit.

If you are still having any queries, please do not hesitate to contact our Customer Support at [email protected]"

Hello Sydney

I appreciate your help

You're welcome tiger30.

Hello Sydney

Finally today  After many days the cashier was released and I was able to request a withdrawal...

I hope the withdrawal is not another problem now ....

Thank you LCB

Hello tiger30,

You're welcome. The withdrawal shouldn't be a problem now. If you experience any issues, please let us know and we'll get in touch with the Casino Representative again.

Hi

my payment has been processed and I have already received the funds in my account ..

I just found it strange that they didn't ask for my documents for verification  However, everything is fine ...

Thanks LCB

Hello tiger30,

We're glad to hear that. Thanks for the update!

genesis group .i like this group but the verification procces is killing the brand.try to open a acount you have to send documents and you have to wait 3 days for replay and meanwhile you cant deposit .what is going on with this verification crap.malta is european and if i play from another european country you dont even have the right to verify my acount for the second time since in my country they have very strict rules to open a bancacount .the one should be checked is MGA itself were the former CEO was involved in moneylaundring and helping the MAFIA.every casino want to verify my acount completely i close my acount immidiatly ,i am here to gamble and not proving why i am gambling.and all players should this just close acount .the rule is implentet to give casinos space and time to scam there players .i closed all my acounts unfortunatley at this group i was done with this crap

1. Good day

   I trust you are well! Could you please assist me with a deposit that was paid to genesis casino from my bank account via swiffy however it has not reached the Genesis casino. It's been 3 days and no assistance from them.

Hello Awlarnie,

Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Hi I have deposited money from my bank account via swiffy to genesis casino. Funds deducted from bank but never reached casino. It's been 3 days no assistance from Genesis even after providing pop!!!!! 

Hello Awelarnie,

Please send me your casino username to PM inbox so we can contact the Casino Representative. We can't help you if you don't send us your casino username. 

Hi Sydney

Thank you for reaching out once again!

Username: > email address removed by moderator Sydney due to privacy reasons<

Name : Starlin Feder 

Thank you for providing us with your casino username Awelarnie. We've sent an email to the Casino Representative. Keep you posted.

I must salute you for your service as you have assisted me last time. I really thank you for your efforts to always get it done ethic! 

Hello Awlarnie,

We've received a reply from the casino. Here's what they say:

"Dear Starlin,

Please note that Genesis Casino has looked into your account and has informed us they require further documentation in order for your query to be investigated further.

They have informed us that an email was sent to you advising you what documentation they require.

Should you have any further queries, please do not hesitate to contact them at: [email protected]."

Hi Sydney I have sent them the documents as I received the email and they never got back till now. I have sent the requested documents in previous emails aswell

Hello Awelarnie,

Have you sent them the requested documents again? Did you contact their support today since the Casino Representative said that you should contact them directly?

Yes I have attached is proof

Ok, thanks Awelarnie. We'll send an email to the Casino Representative again and ask him what's going on now. Keep you updated.

I responded to the email almost immediately after being received. 

Hello Awelarnie,

Here's the reply from the Casino Representative:

"Dear Awelarnie,

We have been informed that the document they requested has been received and have sent this to the relevant department for review. Please allow them to investigate this matter and they will get back to you with an update from their end.

Should you require any further assistance you can contact on: [email protected]"

Hi I am currently awaiting 2 withdrawals from casoola that have been pending for 3 weeks now, all documents supplied as requested and no response from the casino as to why they are delaying things so much 

Hi Calvin Green,

Please private message me your casino username and we'll notify the casino rep. 

Deposited  in casinodome.com on 01/04/2021 through Trustly, to pay and play without an account. Was autoexcluded apparently through some sister site, the €100 was deducted and never returned despite me insisting upon in for almost two months now.

Trustly provided this payment information:
casinodome.com 2021-04-01,  reference 100042013A524110174 (apparently this is a reference number visible to the merchant)

I'm growing tired of poor customer service so maybe this will help.