CLOSED: Casino Ventura Support and Complaints Thread

Hi everybody


My name is Sebastiaan and it's with big pleasure that I'm here to represent our Casino Ventura.
If there is anything at all, feel free to contact me anytime.

It's great to be part of the LCB community and we wish you all much Ventura (good fortune)!

Sebastiaan

01 September 2021 - Casino Ventura is CLOSED

Hello Sebastiaan! 

We are very happy you've joined us. 

Hi Sebastiaan,

Welcome to the forum. 

Hi Sebastiaan and welcome to the forum , I read a very postive review by one of your casinos affiliates on Twitter , I like your " about us " section only thing I couldn't find on your faq are exact processing and payout times to verified players ewallet accounts ?

Hi Cnichas, thank you for your welcome and nice words.

To answer your question, when the docs are ok we process the payments within 24 hours. With e-wallets the payout will be instantly after the processing.

Wish you a great day!

Sebastiaan

Hi Sebastian! Welcome to LCB! I played at your casino very recently and had a wonderful time.

Hi Sebastian

I am wondering if in the (near) future players from The Netherlands are welcome again at your casino ... Since I have an account but a few months ago all of a sudden players from The Netherlands werent allowed to play at Ventura anymore ...

Hi AllStarMikey, thank you for your question. The answer is yes, we expect to be able to welcome Dutch players soon again. We're working hard on a fitting solution.

Kind regards,

Sebastiaan

Allrighty !

I will keep an eye out then ... Thanks for the amazing fast reply and I look forward to play with your casino again

You're welcome!!

Have a great day :)

Dear casino ventura ...... 

Any news for the Dutch market?

Still waiting / hoping to play again at casinoventura ... and lets be fair; players from The Netherlands arent that bad right :) ?!

The casino rep will answer your question shortly. We forwarded your message. 

Hi there AllStarMikey, thank you for your message!

Unfortunately it does takes some time, so we have to ask for your patience. When it will be possible I will personally inform you, and you will notice it here on LCB as well naturally.

Wish you a lovely day!

Kind regards,

Sarah

Casino Ventura

Hope you will have some awesome news in the near future.

• Ofcourse wishing you the most lovely day possible aswell :)

Hi!

I am a faithful player in Ventura casino and I have so far made more than 20 depots, I like this casino but I have two questions:
1 - why we always have to play the deposit and the bonus even if the bonus is 10% 50 times, for example if i make a deposit of 100 euros it has to play 110 euros 50 times, while at other casinos it is necessary Play only the bonus.
2- Why bonuses without deposit and free spins are only allowed in the following countries: Austria, Finland, Ireland, Switzerland, New Zealand, Netherlands, Norway, and Sweden

You got some information wrong about the freespins; they arent allowed for The Netherlands 

Hi Maiwen63, thank you for your message and for choosing Casino Ventura :)

We don't offer 10% deposit bonuses, not sure what you mean with that. We do offer 10% cashback, with a wagering of 10 x the received amount of cashback. The wagering for the Bonus Path bonuses is 20 x bonus + deposit. So if you claim your 100% bonus that we grant every 5th, 10th, 15th etc. deposit as a loyalty bonus, the wagering is 40x bonus. 

We like to reward loyal players, that why our no-deposit bonuses are very limited. It allows us to reward our loyal players better. 

Hope that answers your questions? 

Kind regards,

Sarah

Casino Ventura

I opened a casino account Casinoventura a year ago, made a lot of deposits and withdraws money, On last Monday ( 19.06.1988) I made a 88e deposit and received a 100% bonus, I made the required bet and made a withdrawal of 2000e ,
Today I received a return only my last deposit. (88e)

I always read the exact terms and is sure I no broke the rules of the casino, casino did not give any reason and evidence that it broke some rules, I do not understand the casino's decision and why they do not give a reason why they steal my money.

Casino believes that I broke the rules:

4.1 General Bonus Terms and Conditions
To ensure fair play and the proper use of bonuses, Casino Ventura considers betting [...]claiming multiple hundred percent (100%) deposit bonuses without any other deposit in between. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Casino Ventura reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit.

Casino they think I made deposits a few times in a row using a 100% bonus, it's not true.

I made deposits between taking a 100% bonus.

Casino is lying.

The casino does not show any evidence

Hello

casino sent me my recent last transactions in the ODS. file, I would attach it to the complaint that he wrote, transactions show that i did not break the rule:

Ventura Casino is betting with zero-margin, standardized betting, zero risk bets or hedge betting as irregular gameplay to take advantage of bonuses. Other examples of irregular gameplay include (but are not limited to): (i) placing large bets until a big win occurs, and then reduce the stakes; (Ii) claiming several hundred percent (100%) deposit bonuses without any deposit in between. Casino Ventura reserves the right to cancel, suspend or lock up any player's account as well as void / revoke any pending gaming activity and refund the original deposit. Ventura Casino can also decide at its own discretion to join any Ventura Casino casino for a definite or indefinite period of time as decided by Casino Ventura's management.

claiming multiple hundred percent (100%) deposit bonuses without any other deposit in between - NOT broke

Hi Bambus1988,

Could you please PM me your casino username and we'll contact the casino rep.

casino does not present any evidence, and will be confiscated winning, normal scam casino.

We've chatted with them about your case and they said you were informed several times that you couldn't claim those bonuses in a row since you were claiming only those ones. They consider it as a bonus abuse. Unfortunately, there's nothing we can do to help you since they don't want to change their mind. We've also told them to make bonus details clear to avoid confusion. 

This is a casino of liars, I did not use these bonuses in a row, and never received a warning email, for me it was a liar and a deceiver, all these, they can not even prove that I broke the rules.

I know you can not help, because you have no influence on the casino, I just warn other players before playing these liars, that's all.

Thank you for letting us and our players know. That's kind of you. We are sorry are having the issue with this casino. We did our best to help you, however, the casino said it wouldn't change their decision regarding your case.  

I opened the casino a few years ago, made many deposits and withdrawals, I do not remember the time when I made the last deposit and withdraw money when I can not access my account, after some time my twin brother opens a casino account (other IP and Computer, other residence address, another person) he makes only one deposit and does not use the bonus, He makes only one deposit and wins nothing.

casino linked the two accounts, recognizes as a duplicate sic! It's not true, there is another person with another computer and other address of residence, only this same City.

I played later on my account and won 2600e, a few months ago, It was long time I do not remember the exact date and amount of the last deposit, I can not verify it because I can not log into the casino account.

I contacted them for chat and several times they assure me that if my twin brother will verify the account the documents will be my account will be unlocked, My twin brother sends all docs + selfie, they still do not answer, they do not unlock the account, contact with this casino is very difficult.

This casino looks every smallest reason not to pay the winnings, I do not understand how such a casino can have a trusted status.

terms:
Only one bonus offer is allowed per player, account, address, computer and IP address. CasinoVentura.com reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

Bonuses only one account used, my brother opened acc another computer, address, ip etc, and not used bonus.

Hi KyloFT,

Please provide us with your casino username. We'll notify the casino rep. 

Dear Krzysztof, Duplicate accounts are not allowed. Since we didn't receive a satisfactory reply to our several requests to verify both the accounts, we had no choice other than to close both the accounts. Also you have used an illegal deposit method that is not available for your country, so if you verify the account now, all you can get is your deposit back. So far, we only see the attempts of fraud and are keeping your accounts closed. Feel free to respond to suppor­t@c­asi­nov­ent­ura.com. Kind regards, Sarah

I do not have a duplicate account, please provide proof of duplicate account, this is my twin brother account, another person, another address, another computer, what is forbidden? After that when I made a deposit to the casino, the method of payment was legal and why do not you want to pay me the win?

So far I see that you are the scammers because they do not want to pay my winnings, do not cover that account duplicate because it is not true, The same ip? The same adress, the same person? Are you a thinking man ?

Do not you have even one proof of duplicate account? After this guy why would I have to wipe two accounts in your casino? You know that the second account does not use the bonus.

I explain everything, I wrote that my brother opens an account in your casino, and does not use the bonus, you wanted to send docs and selfie my twin brother, he did what you expect, I did not receive from the casino the requested information.

Deposit back? You probably gotta pay all my win, I made a deposit and played when Skrill is available, it is not my fault that you hold long withdraw.

Why would you want me to return only deposit, pay my win to another payment system.

Have you sent any message regarding my account? I did not receive any message from you, maybe this mail is blocking messages from your casino.

So far, we only see the attempts of fraud  -- You made this statement ridiculous, you steal money that I legally won.

Answer from Czat: Unfortunately at the moment the situation with your account is still the same, due to breaking our Terms and Conditions your account was closed, i would advise you to still send us an email to [email protected] so we can forward this to the relevant department.

I can verify the account without any problem, only you have to send what they need to verify, so far I have not received from you any email.

After that please explain why is the reason you want to cancel my win, write when they removed Skrill from the method of payment with CasinoVentura for Poland, I made a deposit when the skrill is available.

Hi,

I have been playing in casino Ventura for a while and had a great time here. What I am writing about happened a few months ago. I could not deal with this before, since I had to travel for work. So, as i wrote I played in the casino for a long time, i had won some money, not much though. Finally, I won a decent amount of money 2 500 EUR. The casino informed me that my win was confiscated because of the breach of terms. They stated that it is not allowed to claim multiple 100% deposit bonuses.  I have made plenty of deposits in your casino. It could be the case that I made two 100% deposit bonuses in a row but not more, I am sure. I don't think this falls under provision of multiple bonuses. I wrote this to the casino a few days ago and got no response...

Frank

Please provide us with your casino username, jinhaeng. We'll get in touch with them. 

Hi jinhaeng,

We've got your casino Ventura username and sent it to the casino to look into your account. Keep you updated.

my twin brother sent a selfie to you.
I also sent to support 3 photos of my selfie a few days ago, and why did not get the answer? My account is still locked? you wrote several times for chat and support that if I send my selfie my account will be unlocked.

me and my twin brother have another household, another IP (computer), method of payment, etc, why and what law do you consider this a duplicate account?

On what basis?

1668/JAZ  - It's the cheapest and easiest way to get it license, a lot of scams work under this license.

I know that this license allows you to rob the players, because it is not worth it, I can also buy this license, it will take 1 day.

I think your casino is scam,

LCB why do they have aprovel if they steal money from players already not the first time?

It is 100% sure you will not regain the money, this casino does not like to pay, they only count on deposits from you, the usual scam, is not worth a license, I advise you to make them anti-advertising everywhere possible, as I do, such a casino scam should be avoided at all costs.

Hi KyloFT,

The casino emailed us yesterday confirming that they received your docs and the case should be resolved soon. We are waiting for them to address you here on this topic. 

@jinhaeng - regarding your case, they informed us that you used 100% bonus twice in a row, this is not allowed per their t&c. 

Hope they're going to address you soon. 

Dear Frank,

It is not allowed to use the 100% bonuses twice or more in a row, without any other deposit in between. As such, your bonus and the money won with that bonus was voided, and your deposit is returned to your balance. I would kindly like to refer to article 4.1 of our terms and conditions. 

Should you have any questions, feel free to approach our support at any time via the live chat or [email protected]. 

Kind regards,

Sarah

Dear Krzysztof,

We have finally received the requested documents from you and your twin. We do not appreciate how you talk about us when it was clearly you and your twin who didn't cooperate. 

Based on article 5 of our T&C your account will remain closed. You are no longer welcome in our casino. Since the account is now finally verified, we will make sure to return your last deposit. We do not accept that deposit, since it was made with a payment method that is blocked for your location.

Should you have any more questions, feel free to contact our live support. 

Kind regards,

Sarah

Dear Krystof,

As per management decision, your account will remain closed, however, we will return your last deposit.

As Skrill and neteller are not disponible for your country anymore, we need you to send us a Bank Statement with your name, IBAN and BIC visible.

Buehehe funny thieves, after a detailed verification will refund me a deposit, thanks you are a great scammer, just your company is a cheat on 100%.

do you have me as idiot? i'm not interested in deposit refund...

------We do not accept that deposit, since it was made with a payment method that is blocked for your location. -- ---- 

Yes yes of course, I lose my deposit you too me return my deposit? It's only in the case of a win.? Every reason not to pay is good for the cheater casino.

Hehe you really got a more fun person, at the time when i did DEPOSIT Skrill was unavailable for me on you site? So how did I make a deposit? Skrill is 100% legal in my country but does not support payment from illegal casinos for some time, so your casino is recognized in my country as NOT LEGAL CASINO, all Flavidius recognized as unlicensed, but it is after the time when i won, i know you will not understand anyway because you are a common thief, Sure you will have a big anti-adrvising in many places

I promise you this because I hate scam casinos.

Dear Kyloft,

We are sorry you feel this way. Since you deposited with Skrill, which has recently become unavailable for our Polish players, we can not accept your deposit and want to refund it back to you.

May I remind you that we have always paid your withdrawals in the past. We are merely following the rules, so we would appreciate if you stop telling abusive lies about us.

Kind regards,

Sarah

Then when I made a deposit, I could make it at CasinoVentura, so you can assume that it was available, you only after a few days removed the skrill at you on the site, write the exact date when you removed method of payment Skrill ?, I made a deposit 17 July, write when you deleted this method? July 30? So i deposited the deposit you casino accepted do not do me any favor, you and your whole casino is a thief, they should pay all the money if they take a deposit, what is the difference that the Skrill method? Did skrill forbid you to accept my deposit from me? Please write to Skrill and ask if they will not allow me to deposit on July 17, if you accept and should pay me a win.

Your excuse and the reason for the confiscation of my win is a stupid and ridiculous.

I understand that you do not like to pay and every reason is good, at this point the casino loses nothing, loses only the player even though the deposit at the time he made it was 100% legal? You do not believe, send an inquiry to Skrill, they will answer you.

which has recently become unavailable for our Polish players - I am writing to you several times, this wallet is available for Poles, they do not allow transactions in some casinos.

The blockade is that some casinos can not be deposited Skrill, because Skrill blocks such transactions. Skrill blocks such transactions automatically by location, so it is not up to the casino to decide when the deposit should not be made, it depends on Skrill if the deposits would be unavailable July 17, Skrill would have blocked such a deposit automatically, and there would be no possibility of paying into the casino.

SKRILL blocked transactions at some casinos for PL from Skrill / Neteller, July 31 / August 1, I to the casino deposited 17July when it was available and could do it.

You received the information from Skrill at the beginning of July to complete all transactions to all players by the end of the month, I also withdrawn money on July 17 at Skrill, but you rejected, him and you could do it without any problems because Skrill has not blocked transactions yet, This was because they knew that the next month would not be possible transaction because Skrill would block transactions so you are not honest because if they were able to accept deposits they should pay the winnings in a different way but I know that for cheaters the best solution is no. pay.

The fact that you want to return my deposit is ridiculous to me and not serious.

The decision on the legality of my deposit does not depend on any Casino, only from Skrill Limitted, and if they allow me to deposit into your casino it means that it is legitimate, if you have any doubt write to Skrill, I am 100% sure they will answer my deposit is legal.

I do not understand what casinoVenture law has determined that my illegal deposit, such a decision is not in the casino competence, you are just looking for a reason not to pay, even if he is so stupid.

You really have no idea what you're writing about, you have little knowledge.

my deposit you accepted it July 17, you write me after two months that you could not accept it, are you serious? Skrill accepts this send money, so it does mean that Skrill is all right.

My earlier withdrawal is irrelevant in this situation, this comlaints refers to a situation in which you rob a player for 2500e without any reason, if you think you can not accept this deposit, contact skrill and ask how it is, I contacted skrill and They give me information that on this day (17th) I could make a deposit to your casino, because they have not yet blocked transactions, they block transactions from September 1.

Is it because you have come up with the idea that you can not accept a deposit, is just a simple excuse, you has returned deposits to other players who made a deposit these days and who lost? yes of course, i'm sure of that
So everything that I write about you is not abusive lies, just pure truth.

We asked the casino to confirm when they stopped accepting deposits by Skrill for Polish players. Let's wait and see what they are going to say. Hope they're going to update the thread and answer your post. 

The casino showed us the email they got from Skrill saying that payment via Skrill and Neteller will not be available for players from Poland from 1st July 2017. If you are not satisfied with the casino's decision you can file a complaint with their regulatory body Curacao. The casino is going to give you back your deposit as they've stated in the previous posts. 

So how did I make a deposit July 17? is it some magic of mary?  Skrill blocked deposits and withdrawals for players PL,1 August. Why do they accept deposits from players? This is a deliberate action to the detriment of the players, a mere crime.

CasinoShit accepts deposit July 17, for me it's all clear.

If you think that me and other PL players who made a Skrill deposit in July, did so to play Play money (no chance of winning) in the case of winning only return deposit, they can only lose money, then congratulate the common sense.

They could not receive such e-mails, Casino was lying as usual, Skrill had time to finish the transaction until the end of the month, and only then blocked the Transactions.

1668/JAZ  - it's plain Sublicense, I do not know who it belongs to (a lot of scams running under this license, maybe the cheapest or easiest to get it)

It is well known that it makes no sense to file a complaint because the license is worthless and many fraudsters like CasinoVenture operate underneath it.

I've been following the thread for a few weeks now, I can not believe that the casino in such a cheeky and deceptive way is trying to cheat honest players, and what the casino agent wrote was incredible rudeness and arrogance.

Sarah, since you return the player only deposit, because you think that Deposit Skrill and Neteller was illegal and the casino should not accept it? well i understand

You had Skrill / Neteller available until the end of July, so players from Poland had the ability to make a deposit until the end of July. There was no warning, they removed the Skrill / Neteller Cashier payment from the end of July.

If yes you should return the deposit to any player who made a deposit in the month of July.

Did the casino inform the email players to turn to your casino after a refund made to Skrill / Neteller in the month of July?

I did not receive any email from you on this matter, I made 4 deposits in JULY month by Skrill method for amount 368e, deposits lost, I understand that your casino will pay me the whole amount because it took my deposits illegally?

Should also be written to Polish players and Polish forums that PL players who made deposits in July should write to Support CasinoVentura on return of deposits because they were done illegally? You confirm this by CasinoVenture

screenshot in attachment.

I know several other Polish players who are making a deposit at your casino in July via Skrill and Neteller, you should return each deposit if you accept it NOT LEGAL.

I used a translator **

I also did a few deposits in the month of July, why this pseudo casino wants to return my last deposit to me? Why not all deposits made by Skrill in July return?

What is the difference between my deposit by Skrill in July which I lost from the deposit thanks to which I won? After all, the representative of this pseudo casino has already written several times that deposits from players from Poland they can not accept in July.

From this situation, it can be inferred that the deposits that lost your pseudo casino could accept, you do not accept, only winning deposits, it's simple ....

If a player loses his deposit then you do not see the problem that you did not have the right to accept such a deposit, that is your illusion.

Deposits lost is all-right, they can accept any amount if the winning player, they can write that they do not accept the deposit. 

Hi, Sarah,

I have read the term you are referring to. However, I dont think this term is relevant to my situation since I did not claim multiple bonuses. As i wrote, at most i could have claimed two bonuses in a row which  can hardly be qualified as claiming multiple bonuses...

Best Regards,

Frank 

Please write a reply, will you return a deposit to all players from Poland who made a deposit to Skrill in July? Is the company's policy unfair that it returns a deposit only if the player wins? If the lost deposit does not bother you to accept it?

This is a real test whether CasinoVenture is a fair place if you can return a deposit only if you have a profit, in that it is tantamount to that your Casino is a fraudulent activity.

I was paying at this casino named Casino Ventura and my casino username is Tankpak88.
I deposited 600 euros with cash match bonus of 300 euros.
I played a game called wasabisan bet size 5.
I completed the bonus requirement and my total winnings is 1659.50 euros.
I made a payout of 100 euros but was declined by cashier.
I contacted suport and they said to me: "claiming multiple deposit bonuses without any other deposit in between." which is not true!
I only claimed the 300 cash match bonus and no other bonus when I played.