Casino Universe Support and Complaints Thread

Hello everyone,

My name is Gary

And I will be the Casino Representative for Casino Universe.

You are all welcome to try the Casino. We offer more then +3000 slot and 500 Live Casino games.

If you have any questions, I'm always here to help you!

Kind Regards//Gary

Welcome to LCB forum Gary! Thank you for being available to assist our members! 

Welcome to the forum Gary 

Hi Gary, welcome to the LCB forum 

Hi Gary,

Welcome to LCB forum! 

Welcome to the best forum, Gary.  Happy to have you here. 

Hi Gary, welcome to LCB ! 

Welcome to our forum Gary 

Hello Gary, welcome to the LCB forum! 

I really find this type of behavior totally unethical. They send me this email then after I deposit tell me the wager is actually 40x. I would never have deposited with a 50% and 40x wager. Support felt bad how it was written and gave me 100 spins worth 10 cent value and told me it would 20x wager also. Nope. The winnings of the freespins again were 40x wager.

I could have cashed out $80 by the time I wagered it 20x..but by the time I did 40x wager I was down to $40 and then went to cashout and the min cashout was $60.

Totally ripped off and screwed around to no end.

Hello WilliamDafoe,

If you want us to get in touch with the Casino Representative, please private message me your casino username.

JennJennca,

Thank you for providing us with your account details. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello. 

We are sorry about this bonus. That is why the agent gave 100 free spins extra. No one else have complaint but we will offer everyone better bonus and more clear next week in our weekly email.

Wish everyone a great Weekend...

Well just because they didnt complain on the forums doesnt mean they didnt complain or at least not appreciate it. There is another poster that posted right after me that you guys are dishonest and did this to him too (that post has been deleted for some strange reason). So not sure why everything has to be a lie with your casino.

Yeah support gave me 100 freespins worth 10 cent a spin. Which equates to a $10 bonus and then told me it was 20x wager and then applied 40x wager. Sorry but this is ridiculous to state that this makes all of it ok. A $10 bonus with 40x wager and again lied to about wager.

You think this makes this okay? It doesnt. Your casino is being totally dishonest and misleading. 

I am sending a complaint to the gaming commission to let them know you guys are false advertising to entice deposits. It may not do much right away but they will keep note of it so when futher players complain, they will add up and you will get fined or lose your license. You are not allowed to false advertise to get players to deposit.

Your lies and false advertising cost me a $100. What you are doing to make money is wrong and you should be ashamed of yourself.