Casino La Riviera Support and Complaints Thread

To all the casino lovers,

After so many demands from our members, we have the pleasure to finally announce that Casino La Riviera has its representation now right here on LCB!

We will be responding to all your questions and related matters, and try our best to satisfy your curiosity and bring clear and understanding answers and responses to your queries.
Patrick will be our representative and will address all matters related to our brand.

Thank you for sharing our experience and be blessed!

Thanks for joining the forum and being here to assist our members.

I AM VERY UPSET ABOUT LARIVIERACASINO.COM!
I REGISTERED ACCOUNT JUST LAST MONTH.
I DEPOSITED 200 EUROS USING ECOPAYZ.
I PLAYED ROULETTE BET 50 EUROS AND WON 2K EUROS.
I WITHDREW TO ECOPAYZ.
I SENT THEM MY DOCUMENTS.
THEY APPROVED THE WITHDRAWAL ON APRIL 26 BUT IT WAS NEVER PAID TO MY ECOPAYZ ACCOUNT.
IT HAS BEEN ALMOST A MONTH BUT THEY NEVER PAID ME.

THESE ARE LIVE CHAT CONVERSATION THAT I SAVED:

Henry
yes, it seems payment was mad and successfully
it has taken a bit longer
Henry
12:02 am
but you should se it end of business day wednessaday
the latest

Arlette
12:38 am
the payment have been approved on the 26/04/19
12:39 am
i will transfer the query to finance team for further information and we will contact you for the feedback Luis
Arlette
12:40 am
it has been paid as per the sytstem
12:41 am
that's why i will transfer the query to finance for verification because your payment have been approved
Arlette
12:41 am
i cant give you more information about that ,we need the feedback of the finance team
you can come on chat in 4h but we will send you an email for the feedback

I CHATTED WITH MISS VANESSA AND TOLD HER I WILL POST COMPLAINT BECAUSE THE WITHDRAWAL WAS APPROVED IN THE CASHIER HISTORY BUT WAS NEVER PAID INTO MY ECOPAYZ ACCOUNT.
I TOLD HER I CHECKED MY ECOPAYZ ACCOUNT TODAY AND THE PAYMENT IS STILL NOT THERE.
I WAS GOING TO ASK HER SOME MORE INFORMATION AND SEND HER SCREENSHOT OF MY ECOPAYZ TRANSACTION TO PROVE THAT I STILL DO NOT RECEIVED THE PAYMENT BUT SHE DISCONNECTED THE CHAT VERY SUDDENLY.

I CHECKED MY ECOPAYZ ACCOUNT FOUR TIMES THIS WEEK TO DOUBLE CHECK IF THE WITHDRAWAL IS PAID.

DO THEY HAVE LCB REP HERE?

Hello luna88,

Could you please send me your casino username in PM inbox and we'll try to get in touch with Casino La Riviera Representative.

Hello luna88,

We've received a reply from the casino. They say that they have been trying to contact you to verify your ecoPayz account details. They say that they've sent the funds to your ecoPayz account but the funds dont seem to have been credited.

Could you please send them an email and confirm your ecoPayz account details or you can send me your account details in PM inbox and I'll forward it to the Casino Representative.

Hi Sydney I emailed the casino my ecopayz account information.
Thank you very much for helping me!