Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

I figured it out! Aaron solved it for me. Please let them know how amazing he is and how he took so much time and got us to a place of understanding on what happened

Thank you for letting us know Jambitionn. Glad everything was sorted out. We will now mark this as RESOLVED.

I don't know why they care about how many coupons we redeem literally 99% of those winnings goes right back to them and into their bank account it's in their best interest to allow us access to as many bonuses in a row as possible being through odds they're going to get all the winnings into their bank account what they don't like extra money

No deposit bonus listed not currently available wouldn't let me claim bonus code for free spins.

Hello Sarah,

I hope you're well.

Can you please tell me what bonus are you referring to? We shall check it immediately!

Kind Regards,
Mikey
Casino Management

Hi CW,

I trust that you're well and safe.

Please note that bonuses are incentives for users to join and participate in our games. However, given that bonuses are, in fact, free funds from the Casino, they have to be monitored and checked regularly as it may be quite costly to leave them unchecked. Simple rules that are in place on our Casinos, such as the loose requirement of not having multiple promotions in a row, make sure that bonus funds are spread fairly and equally across all users.
That way, we can continue providing a healthy amount of promotions to our Loyal patrons.

If you have any questions regarding a specific promotion, please do not hesitate to contact us!

Kind Regards,
Mikey
Casino Management

My last 3 referrals have immediately been placed into bonus hunter status this is f*** b*** I'm f*** sick of this s*** man. 

You have ignored my emails you have ignored my messages and completely ignored me in general so obviously there's no longer a friendship here. 

Every one of my new referrals gets put into bonus under status before they even have a chance to f*** deposit. 

Your algorithm is too strict you are f*** my friends out of their money and I don't appreciate it. 

I'm about to wash my hands of all of your casinos if this isn't rectified immediately. 

Yabby just did me dirty after I hit 2.6k and just gave me $50. 

My balance was .50 cents and there was no playthrough and continued to play and won 2.6k. They said my mco was $50 but it never took the excess like it always does if it was $50. I did not win anything from the freee spins and plaid with what I had left prior.

Hello Deeeeeeezy,

Can you please tell us if you have claimed any bonuses?

Thank you.

Thank you for providing more information, Deeeeeeezy. If you would like us to contact the casino rep please send us your casino username via private message.

hello i am a new member of this lcb . Someone told me that someone could help me here since im having trouble with yabby . I never had a problem before and made deposits andd recieved winnngs from a no deposit but today even tho i beat the hifh play through and i put alot of time and energy to beating the wager they are trying to decline my payout when i won fair and square they didnt give me any reason to as why and it was with code oneit30 i won .

Hello Cryandre,

Welcome to LCB!

Please send us your casino username via private message and we will contact the casino rep and ask about this matter.

Thank you.

[2024-10-30 04:21:07] [Live Support] Welcome to our Casino!
How may I be of your assistance today?
[2024-10-30 04:21:07] [deeeeeeezy] Why did they take my winnings away?
[2024-10-30 04:21:07] [Yabby Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-10-30 04:21:26] [Zachary] Hello and Welcome to Yabby Casino! Please give me a moment.
[2024-10-30 04:22:17] [Zachary] Please note that your max cashout was $50 the rest was taken off as the excess balance that is not withdrawable.
[2024-10-30 04:22:39] [deeeeeeezy] I had under a $1 and there was no play through
[2024-10-30 04:24:07] [Zachary] One moment please
[2024-10-30 04:24:30] [deeeeeeezy] and if it was a max cash out it automatically resets to $50 how is it possible I kept playing
[2024-10-30 04:24:42] [deeeeeeezy] that is not right
[2024-10-30 04:26:21] [Zachary] Please note that you tried to withdraw your wings from the 25 free spins promotion that has a max cashout of $50 your first withdrawal was rejected due to your max cashout being $50. So the excess was taken off and your $50 approved and sent your way.
[2024-10-30 04:26:31] [Zachary] - Value: 25 Free Spins on Diamond Fiesta
- Wagering: x40
- Max cash out: $50
- Max bet per hand: $10
- Allowed games: Non-Progressive Slots Only (excluding 777)
[2024-10-30 04:26:40] [Zachary] Here are the coupon rules.
[2024-10-30 04:28:06] [deeeeeeezy] I lost the spins and had 50 cents left from what I had from my balance
[2024-10-30 04:29:34] [deeeeeeezy] When I usually play free spins and I reach my mco it automatically takes of the excess and puts it to $50
[2024-10-30 04:29:42] [Zachary] Please note that the coupon rules still apply even after you finish your wagering or your active balance falls under $1 if no other action is started.
[2024-10-30 04:30:57] [deeeeeeezy] I had had under a $1 to begin with and slowly climbed up
[2024-10-30 04:32:07] [deeeeeeezy] How does that make sense when you usually reset it to $50 why was I able to keep playing once I reached $50
[2024-10-30 04:33:24] [Zachary] One moment please
[2024-10-30 04:35:00] [deeeeeeezy] Like I’ve been playing with you guys for so long and this never happens to me and the one time I win a good amount your gonna do this
[2024-10-30 04:36:03] [Zachary] I am truly sorry upon further inspection the balance you played with was from the free spins we granted to your account. I am truly sorry but there is no way for you to withdraw more than $50 from that balance.
[2024-10-30 04:37:22] [deeeeeeezy] Why do you continue to let my balance climb if my mco is $50
[2024-10-30 04:37:47] [deeeeeeezy] Like that doesn’t make sense
[2024-10-30 04:38:25] [Zachary] That unfortunately happened because your active balance fell under $1 so the system recognized it as lost due to that your automatic coupon reversal didn't happen.
[2024-10-30 04:38:39] [Zachary] I am truly sorry for your inconvenience.
[2024-10-30 04:40:36] [deeeeeeezy] I basically lost the spins and won nothing from them
[2024-10-30 04:41:37] [deeeeeeezy] I still had cents before I claimed the coupon
[2024-10-30 04:41:49] [Zachary] I am truly sorry but you did win the maximum amount that is possible for that promotion the $50.
[2024-10-30 04:44:47] [deeeeeeezy] I’m in a lost for words on how you guys can do this to someone
 

Dear Deeeeeeezy,

Thank you for sharing this. It seems like there may not be much that can be done here. Do you still want us to contact the casino about this?

If you can why would my balance go to $50? I also had like .50 cents prior. It doesn't make sense to be playing past an mco if it were the case. 

Dear Deeeeeeezy,

We contacted the casino rep regarding your question. Please keep an eye on this thread for further updates.

Hello Deeeeeezy,

I hope you're well and safe.

Please note that according to the Terms & Conditions, to which you have agreed upon joining, the Terms of the promotion remain in place after your balance drops below $1.00. Given that you were playing with a bonus that has a $50.00 cashout limit, said term remained in place as you have not made any new fund actions (deposit or bonus) after claiming the bonus.

https://yabbycasino.com/terms-and-conditions

7 TERMS APPLIED TO BONUSES AND PROMOTIONS

aa. "Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00."

Thank you for your understanding and should you need any additional information, please let us know.

Kind Regards,
Mikey
Casino Management

Is my birthday and yabby is already breaking my heart.  I contacted support to see if there was any birthday rewards for me since today I'm another year older. However I was informed "that this casino doesn't offer any of those promotions". So I checked vip section and yes there it says clearly even for rookie vip status "birthday gift". So I then questioned why it said it in the vip page. I was informed my account is ineligible and chat immediately ended the chat session.  

I understand it has been a bit since I've made a deposit with yabby.  In my defense .....the struggle is real.  I used to make deposits every chance I got with extra money I had,  but it seemed like I never could win.  I had one good win with yabby and a couple free spin max cash out win for 50 or 100 dollars.  But any deposit I ever made seemed to disappear quickly.  And then the rewards we used to get for deposits - like the next day loyalty spins and such- disappeared. So I just can't keep throwing money away to a casino that doesn't make me feel like I'm a valued player at all.  Or maybe because I can't deposit lots all the time yabby just never cared about my player status period. Idk. Can someone help me understand the reasoning behind my chat conversation this morning refusing any birthday promo!!!!

Noticed my chat transcript didn't load like i thought it would so here it is. 

===============================================================================
                    Chat ID 5547930 at 2024-11-11 07:50:25
===============================================================================
[2024-11-11 07:50:25] [Live Support] Welcome to our Casino!
How may I be of your assistance today?
[2024-11-11 07:50:25] [miskatlyn] Hi
[2024-11-11 07:50:25] [Yabby Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-11-11 07:50:38] [miskatlyn] Is there any birthday rewards?
[2024-11-11 07:51:20] [Lena] Hello and Welcome to Yabby Casino! Please give me a moment.
[2024-11-11 07:51:28] [miskatlyn] K
[2024-11-11 07:52:21] [Lena] Unfortunately our casino does not offer this promotion.
[2024-11-11 07:52:29] [miskatlyn] OK. Thanks
[2024-11-11 07:53:16] [miskatlyn] So what's the birthday gift
[2024-11-11 07:53:29] [miskatlyn] That's listed in the vip
[2024-11-11 07:54:40] [miskatlyn] https://chat.scriptfork.com/file/downloadfile/394747/47fd44371dd1329f4f3097298c792540
[2024-11-11 07:55:35] [Lena] Unfortunately, your account is not eligible for this promotion. Thank you for understanding.

Hello Miskatlyn,

We've contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Thank you.

OK. So I decided to ask again about the birthday gift.  And want to give Jean Lewis a round of applause for having better customer service skills than almost all other chat reps I've encountered while playing at these casinos.  Instead of just telling me nothing was available and closing the chat this rep actually informed me of what and why.  Thank you... my issue has been resolved!!!

===============================================================================
                    Chat ID 5550461 at 2024-11-11 17:23:07
===============================================================================
[2024-11-11 17:23:07] [Live Support] Welcome to our Casino!
How may I be of your assistance today?
[2024-11-11 17:23:07] [miskatlyn] Hi today's my birthday!
[2024-11-11 17:23:07] [Yabby Bot] Please, hold for a moment, the first available operator will be assigned to you
[2024-11-11 17:23:54] [Jean Lewis] Hello and thank you for visiting Yabby! Happiest birthday, melissa!
[2024-11-11 17:24:42] [miskatlyn] Hi and thank you
[2024-11-11 17:25:21] [miskatlyn] How has your day been
[2024-11-11 17:25:50] [Jean Lewis] its good thank you for asking, how may I help you today with your account please
[2024-11-11 17:26:11] [miskatlyn] I was checking on birthday gifts
[2024-11-11 17:26:57] [Jean Lewis] Give me a moment to review your account. I'll be right back.
[2024-11-11 17:27:04] [miskatlyn] K
[2024-11-11 17:30:10] [Jean Lewis] Thank you for patiently waiting, melissa. As per review, you've been inactive for a long while now. We can offer you free bonuses after you make deposits again.
[2024-11-11 17:31:31] [miskatlyn] OK. Thank you for letting me know.  Another chat rep was completely rude and just said nothing was available and ended chat.  Your time has been appreciated.
[2024-11-11 17:32:18] [Jean Lewis] i apologize for that melissa..
[2024-11-11 17:32:46] [Jean Lewis] i wish you will have a blast today with your loved ones!
[2024-11-11 17:34:42] [miskatlyn] It was not you,  but did want to give you a thank you for going above and beyond your fellow Co workers who have poor customer service skills.  Yabby has definitely received a winner when adding you to their chat representative staff.  Thanks for your help!
[2024-11-11 17:35:17] [Jean Lewis] Thank you so much melissa! how thoughtful of you!
[2024-11-11 17:35:29] [miskatlyn] Have a wonderful day
[2024-11-11 17:35:32] [Jean Lewis] my pleasure, Should you have any further queries, please don't hesitate to contact us back. Have a nice day!
[2024-11-11 17:35:38] [miskatlyn] Thanks

Maybe it was your contact the gave Jean the heads up I was complaining but whatever the case in just glad that finally a rep could be nice and respectful for once!

Glad to hear that, Miskatlyn. And happy birthday to you! 

We will mark this as RESOLVED.

It's bullshit that I'm back in BH and you're ignoring me bro. I go to redeem the untold100 code at yabby and get treated like a peasant. 

Apparently everyone forgot what happened last time this was a thing 🙄

Hello James,

I trust that you're well.

Please message me directly regarding any issues you have encountered. I do have to mention, the bonus you mentioned is reserved for inactive users which is not what you are.
Nonetheless, please let me know what we can do for you.

Kind Regards,
Mikey
Casino Management

I want to know why you all of a sudden started requiring email responses again?!!??! I'm in prison with the same prison ID that caused such a fuss before and now I got yabby telling me to revalidate my account?!? I don't even have the email address attached to that account anymore which wasn't a problem until you all of a sudden decided to require them again. Y'all got to do something about this man this is bullshit. 

Hello Patrucktm,

Please send your casino username via private message so we can contact the casino rep and ask about this.

Thank you.

I've been back in bonus Hunter on all 6 sister sites for over a month bro. No pm necessary. SixxxShots across the board. Fix it please thanks. 

Hello this is for extreme casino

Username: mi***

I signed up with you guys and have never used y'all before. I also deposited crypto. Your casino specifically states that all players who have one account, follow rules and deposit crypto are allowed to instant withdrawal. I didn't use a free coupon. Why is my request denied and what specifically disqualifies me from your stated policy? This is not okay. I am eligible and want to know why I have to wait now a couple days to do a kyc when I picked this casino specifically for it being an instant withdrawal and followed every rule to the T so i there wouldnt be any issue. Please advise. I understand the casino reserves right if player broke rules, that is NOT my case so what's the deal? Is this a scam y'all advertise to get people and then we have to wait forever ? This isn't at all what you promote and to the players who signed up and did as you said to, this shouldn't be an issue. 

Hello Ariana Morales,

Welcome to LCB!

Thank you for providing your casino username. We will contact the casino rep and refer them to your case. Please keep an eye on this thread for further updates.

Hello Ariana,

I Hope you're well.

Please note that Account verification was required due to the fact that you have taken advantage of a deposit bonus. Additionally, I must turn your attention to the General Terms & Conditions to which you have agreed upon joining, that state the following:

https://casinoextreme.eu/terms-and-conditions

5. User Account
5.1. Opening a User Account

e. "We reserve the right to request from you a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits, so as to provide fast payout, prevent fraud and make all financial transactions secure. If you fail to provide the requested documentation within 4 weeks, or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account."

9. Privacy Policy

9.5. When you make a withdrawal for the first time, we might ask you for certain document copies to verify your identity. We may subsequently ask for these copies at random to ensure the security of your account. These documents include:

a. The front and back of your driving license or any other official government-issued photographic identification.
b. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.
c. Statement of the card used or letter of issuing bank.
d. The front and back of any credit or debit cards that were used to make a deposit at the Casino.
e. Selfie holding your ID, Driver's license or Passport
f. Selfie holding your card

Therefore, in order to finalize your withdrawal, please provide the requested documents to our Banking Department. As soon as you have done so, please contact us so we can expedite the procedure.

Kind Regards,
Mikey
Casino Management

You mind removing me from BH so I can throw a deposit on here? Brango or yabby. Thanks 

Hello James Heusser,

I hope you're well.

Please note that there should be no restrictions present on your Extreme and Brango account. Let me know if there are any issues so I may take a look at it immediately.

Also, as always, best of luck playing!

Kind Regards,
Mikey
Casino Management