Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hi Miskatlyn,

I hope you're well.

Please note that our Download app is under maintenance and is being updated for latest OS.
Unfortunately, we do not have an estimate as to when the app will be operational again. Nonetheless, as soon as it is, we will make sure to post it and to inform our users.

Kind Regards,
Mikey
Casino Management

Hi ives134,

I hope you're well.

I'm happy to inform you that your Account is successfully verified!
You should have also received an email from our Banking Department.

Thank you for choosing Casino Brango!

Kind Regards,
Mikey
Casino Management

Hello BEATTYSJ,

I hope you're well.

Please note that the VIP status is updated automatically based on your activity. Nonetheless, in this case, your VIP level was insufficient to receive the bonus in question. 
Given that the latest Fortnightly cashback was issued on the 28th and that we can see that you have successfully redeemed and played with your bonus, we can confirm that everything is fine with your bonus redemption scheme.

Thank you for your understanding and should you need any additional information, please let us know.

Kind Regards,
Mikey
Casino Management

Did you not seee that you guys changed my VIP right before it was supposed to be rewarded and in doing so I wasn't eligible for the reward.   However if my VIP wouldn't have changed I would have been rewarded.  I have documentation of your support team telling me it could only be changed on the first of the month which was a lie.  I want what is rightfully mine without you guys making adjustments on the 13th day.  Also what about my deposits that occured from the 28th to the end of the month no just the 1st to the 14th? 

Good day Team, I'm reaching out as I need help with gaining access to my casino adrenaline portal. I did a password reset and i still wasn't able to get inside. I have the two factor authentication on and the codes aren't generating on my phone anymore, so i would like assistance with them disabling the two factor authentication so I can just login back with my email and password then I can enable back the two factor authentication. I've reached out and I haven't received any help. Please help me get back in, I'm locked out of my account with my funds.

Casino Adrenaline support team isn't helping me.

Hello patrickrasta,

First of all, welcome to LCB.

Please send us your casino username via private message so we can contact the casino rep to check your account.

Thank you.

Hi patrickrasta,

I hope you're well.

Please provide your registered e-mail address to the LCB representative so we can review your account and see why you're not able to reset your password.

Kind Regards,
Mikey
Casino Management

Hello patrickrasta,

Thank you for providing your casino credentials. We've forwarded them to the casino rep. Please keep an eye on this thread for further updates.

Hello patrickrasta,

We've contacted the casino rep and asked for an update regarding your case. Please keep an eye on this thread for further updates.

Dear patrickrasta,

Please provide us via private message with the correct casino username and/or email address that you used to register at Adrenaline Casino so that we can be able to assist you further.

Thank you.

• Mikey13

casino brango
ph****

Hello, I want to verify my phone number, but is there a way to remove the +1 in front? I want to replace it with +66. I have been trying to contact the live chat for several days, but the problem is that there is a bot representative, answering and choosing the same topic repeatedly. There is no way to contact the staff.
Issue that needs help: Unable to edit the leading digit in the mobile number verification field.
 

I can't login to extreme, my username is  - st***

Dear patrickrasta,

We contacted the casino rep and forwarded them your casino credentials. Please keep an eye on this thread for further updates.

Hello Minmu01 and Stephen1123,

We've contacted the casino reps and referred them to your latest posts. Keep you posted on this thread.

Hi Minmu01,

I hope you're well.

Please note that your Country code has been updated.
Should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,
Mikey
Casino Management

Hello Stephen1123,

I hope you're well.

We have reviewed your account and as we can see you have successfully logged in earlier today.
Please let us know if you are experiencing any issues logging in.

Kind Regards,
Mikey
Casino Management

Still can't get me an answer this is absolutely ridiculous the worst I've ever seen 

Sorry for the number verification is only for people in USA? X example me number is whit 52 Mexico and not work 

I requested my birthday bonus in the chat.

As mentioned in the description of each level, the Rockie has the birthday bonus benefit.

Agent Jean Lewis refused to add it to my account, replying that "unfortunately you don't have free spins available at the moment."

User: la***

Hello juanito and Laura1ae7,

We've contacted the casino rep and referred them to your posts. Please keep an eye on this thread for further updates.

Call it what you want but not only have I been put in bonus Hunter without explanation or response from you but EVERY SINGLE ONE of my referrals are now in bonus Hunter as well. 

 

So much for this awesome referral program you guys have. I'm fully ready to go back to war at this point. Your algorithm is too strict and I know God damn well most of them were put there manually. 

 

This s*** needs to stop. Im at the point of actually considering burning this bridge because I'm f*** sick of all of the shitty treatment 

Hello James Heusser,

We kindly ask that you refrain from using profane language on the forum. Please note that this rule applies to all LCB members. Do you have a specific issue with the casino that you need our assistance with?

Thank you for your cooperation.

Hi juanito,

I trust that you're well.

Please contact our Customer Service in order to update your country code.
Thank you!

Kind Regards,
Mikey
Casino Management
 

Hello Laura1ae7,

I hope everything is well.

Please note that Birthday bonuses are issued automatically and you should have received a bonus code by e-mail.
Nonetheless, if you haven't received one, please contact our Customer service at [email protected]. Our Senior agents will assist you.

Kind Regards,
Mikey
Casino Management

Extreme casino 

I need help please anyone. I've made Bitcoin deposit on extreme casino. I've got that deposit pending balance but was taken from my bank account. I also have real balance and withdrawals locked and can't withdraw Bitcoin. I should be verified for while now but they say I'm not. I've sent everything they need multiple times by uploading ok n the site n email to multiple depts. Claim to have instant withdrawal but not looking good. I like playing here n was withdrawing n depositing to see how quick really is. Cause trying to find good plaito play regularly n thought might b extreme but already has taken long time. I thinking maybe second withdrawal might not take so long, but haven't put my deposit in my real balance either but take from my bank account, please somebody help me figure all this out thx so much 

k*** is my extreme username 

I've deposited Bitcoin n got email now saying don't have to be verified but still have my withdrawal locked and my deposit pending money balance 

Mikey please help me my account all messed up deposit won't go ok n real balance but taken out of my bank account . Withdrawal locked, got email saying account doesn't have to be verified because using Bitcoin but can't fo anything n even my deposit money isn't available my username is k*** help please ty 

Can anyone help me with extreme casino please I haven't gotten a reply from anyone anywhere?!?!.

Hi Team, 

I havent received any payouts from any of these 3 casinos that I partner with and I need some assistance as that would be highly appreciated. 

For the month of August and September I was supposed to received a payout from brango, extreme and yabby. 

I got the email saying how much it was for the month and that I should reply with the Bitcoin address. I replied with my address and i still havent received the payout. I have reached out 2-3 times and I have checked my btc address and there's no deposit. 

Can I please get some help?

You never should have used your bank.  Now they can make you jump through an entire circus of hoops for ksi and whatnot. 

Huh? So how withdraw without going to the bank

N just used Bitcoin to deposit n. All I did

Message Mikey 

I messaged him quireya few times haven't gotten a reply 

Yea. He knows my issue. I get it though. No point in helping out people who went broke trying to win money in their casinos right? Lol

True but the initial deposit wasn't. That give them the complicated option route

Hi Mikey

I have VIP membership on casino extreme and I was not given a birthday bonus on my birthday 🙏 also wondering why I'm unable to get any bonuses from the LCB shop earnings for casino extreme ? Any help or bonuses you can add would be greatly appreciated thanks !

Hello Kaykay13,

First of all, welcome to LCB.

We've contacted the casino rep to check your account. Please keep an eye on this thread for updates.

Hello Kelspongo,

Please send me your casino username via private message so we can contact the casino rep and check what happened.

Thank you.

Hello Kaykay13,

I trust that you're well.

Please note that I have reviewed your account and grievance and I'm happy to say that there's nothing to be worried about. 
At the moment, your deposit is pending on your account given that you have active balance from a bonus win. Your deposit is going to be credited as soon as your balance is below $1.00. This is done in order to avoid mixing funds as stated in to our Terms & Conditions.
Now, given that you acquired your winnings by playing with a Welcome bonus, please note that Account Verification is mandatory. 
Simply upload your documents through the Cashier and our Banking Department will contact you as soon as your documents are reviewed.

Thank you for your understanding and should you need any additional assistance, please let me know.

Kind Regards,
Mikey
Casino Management

I've uploaded 5-6 days ago 

Hi patrickrasta,

Hope you're well.

Please check your inbox (Direct message) as I have provided you with the e-mail address you can use to contact our Affiliate Management.
Thank you!

Kind Regards,
Mikey
Casino Management

Hello Kelspongo,

We're still waiting on your casino username/ID, if you would like us to contact the casino representative please send it via private message. 

Since the casino reps have contacted the member, we will now mark this case as RESOLVED.

Hello Kaykay13,

We've received an update from the casino rep that your account has been successfully verified. We will now mark this as RESOLVED.